I had such a positive experience with Emerson Fine Jewelry. I came in to have an engagement ring evaluated and was dealing with a situation where I really needed honest, straightforward information about what I had. They took the time to carefully look over the ring, explain what they were seeing, and answer my questions without making me feel rushed or pressured. They were incredibly professional, knowledgeable, and kind throughout the entire process. What I appreciated most was their honesty and transparency. They gave me information that ultimately helped me better understand exactly what I had and make an informed decision about what to do next. It was a difficult situation for me personally, and the way they handled everything with compassion and professionalism genuinely meant a lot. I never felt like they were trying to sell me something or push me in any direction. They simply gave me their professional assessment and helpful guidance. I'm extremely grateful for their help and would absolutely recommend Emerson Fine Jewelry to anyone looking for a jeweler they can feel comfortable trusting. Thank you for making an uncomfortable situation so much easier to navigate. read more

What a beautiful experience it was buying mine and my husband's wedding bands here. Everyone was so sweet and made the decision a lot of fun in trying different styles. If you buy jewelry here, they offer free cleaning so whenever we are in downtown we stop in for our ring cleanings - always so exciting. This last visit they gave us complimentary coffee & tea. They offer so many beautiful pieces and the store itself is gorgeous. A great jewelry shop in the heart of Redlands. read more

Some day I will probably forget what they did or what was said, but I will never forget how they made me feel. "Special!" These beautiful young ladies are angels without wings. read more

Great experience! Scott was friendly, knowledgeable, and made the whole process easy. He helped me find the perfect rings for fiancée and I without any pressure. Excellent customer service. I would definitely recommend this jewelry shop! read more

Everything about Emerson Fine Jewelry is top-notch, high-quality, and professional. Their shop is beautiful inside. As are the employees who'll, if necessary, assist you in making your decision. I needed assistance. Boy, did I ever need assistance. LoL. I was looking for a birthday gift for my girlfriend. When it comes to buying jewelry, I'm an amateur. I tend to gravitate towards what I like, and not necessarily toward what my girlfriend would like. Because of this, I sought help from one of the Emerson professionals. She was more than happy to assist. I mentioned to her that I only had two criteria. To remember that this was a birthday present, and to steer clear of rings! She immediately knew where I stood on the subject and guided me to a display case of necklaces. At that point, I knew that I was in good hands. I was shown a couple of stunning pieces that sparkled and shimmered as they caught the light. They were very beautiful. But a diamond still in the case was winking at me. It caught my eye. I tell you what, those jewelers sure know how to showcase their product. Perfect lighting. My assistant retrieved the necklace and held it up to her neck. It's glimmering drew me in, and I was sold then and there. It was at that time that I voiced my only concern. I told both of the young ladies in the shop that I've bought diamond necklaces for my girl before. Maybe she's had enough of diamond necklaces. They both laughed. Almost in unison, they said, " No woman gets enough of diamonds." They're probably right. My gift was put in a nice box, beautifully wrapped, and placed in a nice carrying bag. I'm not worried if she'll like it or not. I was told that I could return it if needed. That won't be necessary. I have five beautiful daughters who also have necks. Quick Tip: One of the young ladies at Emerson told me that if indeed my girlfriend has other diamond necklaces, she can "layer" them. Fantastic, I thought. I'll tell her that's what I want to see. Her "layered" in diamonds, with me, the bling on her sling. She'll be the envy of all her friends. Both of them. Just kidding. She boasts more friends than I can count. She'll have quite the crowd to show off her opulence. read more

The worst experience ever,wanted to have my great grama ruby ring appraised they lady said they just buy gold & platinum & she treated me like alow class person, I'm a disabled veteran,67 years old,never ever have I ever been treated like that.I have plenty of money to pay for there services! Good thing gourmet pizza was across the street so it wasn't a wasted trip read more

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I came across Emerson Fine Jewelry while searching for an establishment that can assist with watch battery replacement. They were so kind and accommodating - I drove from Moreno Valley to Redlands. They charge $10 per battery. Other places told me their prices depended on the type of watch I have. I replaced batteries on 2 Michael Kors watches and one Michelle watch. I am happy to take my business anywhere that is no BS and super kind. I have other watches I'll need to take back in the near future, and by the way, their jewelry selection is STUNNING! Glad I stopped by. I was also able to do some holiday shopping while I was there, as they are located in the downtown area with other cute shops! read more

I should have updated my reviews long ago. Emerson's is a real downtown treasure. Many years ago, I tried out Emerson (then Emerson & Farrar) for the first time. I felt a little bit out of place (maybe I felt under dressed?). But they did great, honest work, always ahead of time they promised, and reasonably/fairly priced. So I have kept coming back. They have since refurbished several cherished family heirlooms for me. They've resized my wedding set years back, and just today they have cleaned, polished, and re-rhodium plated the set. They look amazing and brand new! They haven't looked so nice in over a decade. I had forgotten what they were supposed to look like. My husband has bought me pearls here, and we've come back since for matching earrings and bracelet. Which Paul Emerson ll custom designed to match. It's always a great experience. Since Mr. Emerson ll has retired (I just learned this!) I have seen Mr. Paul Emerson lll and several other lovely associates. I continue to receive the same kind and pleasant service to which I am accustomed. Maybe even better than before- though I always loved speaking with the senior Mr. Emerson ll. I wholeheartedly recommend you shop here, or bring them your cherished items for repair etc. I hope Mr. Emerson ll is enjoying a lovely retirement and that his children continue to remain here in Redlands. I'll be back next time I need a repair, or just when I'm in the market for something beautiful. Wish I could give more than 5 stars. read more

We live in the Coachella Valley with so many jewelers. Instead we have been driving and buying at Emerson for more than 20 years They are the best and have such beautiful pieces at the right prices read more

Very nice store. Quality jewelry. Very helpful and knowledgeable regarding jewelry designing etc. Spent a long time with me going over things. S read more

Emerson Fine Jewelry is truly a Redlands gem! No pun intended. They have been in business serving the local community, in downtown Redlands since 2001. My husband purchased a wedding band from them several years back and they graciously honor their commitment, having complimentary cleanings every six months and if applicable they will check your stones to assure their integrity. I particularly like the welcoming atmosphere of all the employees whom I've come to know. read more

I needed a simple ring resizing after the pregnancy swelling in my hands refused to subside for three years. They took fantastic care of my ring, and the resize for perfectly Excellent customer service - they really treat you like they appreciate your concerns and your wishes. Highly recommend. read more

Emerson Fine Jewelry - My engagement ring, freshly resized and cleaned by the wonderful folks at Emerson. - Jewelry Near Me - Redlands, California

We're a few years late in leaving this review, but we had and continue to have an amazing experience and feel the need to share! We were in search of a jeweler to make a custom engagement ring: something small, elegant, and nonobtrusive to suit my wife's dainty hand and clumsy nature. From the moment we met, Paul Emerson and Landon Morris were courteous, professional, and trustworthy. Unlike all the other jewelers we had visited, they were focused on helping us realize our vision -- they affirmed our choices and made no attempts to upsell. They answered our many questions with expertise and incredible transparency. They were even eager to help select a diamond according to my very particular specifications. It's this attitude of customer care that sets them apart. We received frequent communications clarifying our wishes and updating us on the progress. Despite short notice, they gracefully met the deadline with time to spare. We were informed that the work wouldn't be done until we were completely satisfied, but the end product was perfect beyond expectation. It's beautiful and unique, exudes elegance, and looks so delicious that my wife is often tempted to eat it. We were so impressed, we had our wedding bands done here as well. Again, at every step, they ensured we were getting exactly what we wanted. Each piece was priced very reasonably as well, especially considering the excellent service we received. Every time we return to the store, we're greeted by name with a friendly smile. They've made a lifetime customer out of us, especially with free cleanings (also free from pressure to make other purchases). To anyone searching for a jeweler exemplifying the utmost standards of care and craftsmanship, we give Emerson our highest recommendation. read more

Emerson Fine Jewelry - Our custom ring. Excellent craftsmanship and more beautiful than we could've dreamed. - Jewelry Near Me - Redlands, California

The selection is extremely nice for being a small jewelry store and more importantly they were very welcoming. It is worth the effort to compare their prices. read more

Paul and his staff have made me cry on two very special occasions. Memories that were made that much more special because of Emerson's involvement. Thank you Kim. Thank you Paul! Hope retirement is being good to you Paul! Much love from us both. Kathleen and Richard Aragon read more

Friendly and professional staff & excellent craftsmanship! It was a pleasure working with Kim; she was very helpful and knowledgeable with suggestions. This is a first class business and each & every employee greets you with a smile in a professional manner. Always a pleasure to visit the store! Chris L read more

Sierra did an amazing job in helping us find the best setting for our engagement ring. She even went as far as to give me her personal phone # so I could get in touch with her after-hours. Even though it is a little pricier than other competitor shops, the customer service is what elevates this business above the rest. I'll be giving them my business again in the future! read more

A local family owned and operated quality jeweler, Emerson's is the place I trust with all my jewelry needs. In addition to amazing custom work, they also do excellent repair for both fine jewelry and silver, cleaning, and even buy old gold and fine jewelry. All their repair work is done in-house and never leaves the premises, another reason I trust them with my most precious heirloom pieces. I can't recommend Emerson's enough! read more

I have been to this store a few times for repairs and quotes. They do excellent work! My rings never looked better. Everyone is very nice and professional. read more

I received a beautiful ring this year for Mother's Day but needed to be sized. It was a Mother of Pearl with diamonds in a white gold setting. I think it is beautiful. Emerson's staff was professional and customer service was exceptional. I will definitely refer friends and family and I will go back for any additional jewelry I buy in the future. Thank you to the kind ladies in the store who helped me. read more

Emerson Fine Jewelry - Mother of pearl ring with diamonds in a white gold setting. - Jewelry Near Me - Redlands, California

Lovely store, great people... I walk by the store every day and it's beautiful, classy and well put together. Great selection and they have a factory in the back where they can literally fix anything and customize whatever you want. Highly recommended!!! read more

Emerson Fine Jewelry - Jewelry Near Me - Redlands, California

Best jewelry store in Redlands. Excellent service and always very friendly. Open and ready to help answer all my questions and glad to teach me about diamonds. They always polish and clean my ring! Love them! read more

Emerson Fine Jewelry - Beautiful ring. Nearly as cute as my baby! - Jewelry Near Me - Redlands, California

A very lively store- lots of love and good humor! The sales people are knowledgeable and polite- I won't buy my jewelry anywhere else. Thank you for everything I'll be seeing you soon to purchase my matching wedding band! read more

Emerson Fine Jewelry - Jewelry Near Me - Redlands, California

Thank you so much to Emerson Fine Jewelry for the beautiful and elegant Kimberly Crest pendant that you designed for our Kimberly Juniors Board of Trustees (see photo I uploaded to your listing). Special thanks to Paul Emerson for your kindness and the generous gift of your time, talent, and resources and all the time you spent with us creating the "just right" perfect piece for our organization. A special thank you to Vanessa Yang, as well, for all your talented designs and patience. The finished piece is exquisite and a wonderful symbol and reflection of this 100 + years Redlands tradition! I am honored to have received one of the beautiful pendants at the Kimberly Juniors Annual Meeting in May for my past service as the Kimberly Juniors Board of Trustees President. Thank you KJs and thank you Emerson Fine Jewelry! read more

Emerson Fine Jewelry - Kimberly Juniors (Kimberly Crest pendant) - Jewelry Near Me - Redlands, California

Very very good customer service and very helpful I needed a last minute gift and they were very patient with me and knowledgeable thank you Chris for your help . And also thanks to Kim for making me feel at home . There Lobby is very sanitized and clean as well appreciate the help I'll be back soon !! read more

Emerson Fine Jewelry - Appreciate the letter ! - Jewelry Near Me - Redlands, California

Great customer service. High quality pieces. Love coming here, the people are knowledgeable, helpful, and fun to work with. Their jewelry is beautiful and unique. I would highly recommend coming here! read more

Emerson Fine Jewelry - Love this place! They are always so sweet to clean my ring and answer any questions I have, I would come back. - Jewelry Near Me - Redlands, California

We get all our jewelry here -they have the best jewelry in town They clean repair and fix anything. I love the van craeynest line We will be back thank you for everything See yoh soon read more

Emerson Fine Jewelry - Please check them out - Jewelry Near Me - Redlands, California

My wife and I had a terrible experience with a family friend buying a ring, it took a long time. We walked by Emerson and Farrar and met Paul, who was analyzing the ring and noticed a lot of defects in the ring. When we got it resized, evidently our friend squished the ring into an oval, the diamond was not centered, and it was also tilted. My wife didn't really want to wear it as well, since the diamond perpetually got loose. Later, We (my wife while I was on my phone lol) spent some time with Paul and he walked us through their factory in Redlands, and my wife found a Van Creaynest ring she absolutely loved. Paul and crew made a gorgeous ring, and now a lot of our friends wish they would have gone here. It really is pretty sick. Such attention to detail. read more

Emerson Fine Jewelry - Jewelry Near Me - Redlands, California

I brought an old necklace in for repair. When I got it back it looked brand new like it was just from the case. I will definitely be back. read more

Emerson Fine Jewelry - New clasp! All clean. - Jewelry Near Me - Redlands, California

I went in to clean my rings- Landon was lovely ! Great place They have a great selection of rings Great customer service read more

Emerson Fine Jewelry - Jewelry Near Me - Redlands, California

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These guys are the mosy friendly and personable people ive met in the jewlery industry and in business in general They purchanced my jelwery They can fix anything Rhey make theornown peices and they have a great selection! read more

Emerson Fine Jewelry - Gorgeous green tourmaline - Jewelry Near Me - Redlands, California

On our 10th anniversary my husband gifted me with a new diamond ring of my choice. I fell in love with a stunningly beautiful round 2 carat diamond flanked by 2 emerald cut diamonds. My only problem was deciding if I needed to look further before deciding on such an expensive gift. Sydney never pressured me, she gladly held the ring with a refundable deposit. She allowed me the time I needed to come to a final decision. I went back to look at the ring a couple times when Sydney wasn't there and the other staff graciously helped me and always offered a beverage. Approximately 3 weeks later I made my final decision and I'm certain I made the right one. I love my ring and highly recommend Emerson's because of the quality of their merchandise and the professionalism of their staff. Thank you Sydney, Kyle, Mr Emerson and all other staff!!! read more

Emerson and Farrar not only has amazing jewelry, the staff is beyond helpful. I went in to get my fiancée ring and had no clue what to get. Landon showed me the ring that i know my fiancé would love. The owner Paul Emerson is great. Paul you have a great establishment. If anyone is looking for jewelry this is the place. read more

Emerson Fine Jewelry - Excellent quality diamonds So sparkly - Jewelry Near Me - Redlands, California

Very friendly. Super chill and breathtaking selection Witty and charming sales people! Came in just asking about ring sizes and they wound up cleaning my ring for me! Very helpful. Left happy and will absolutely come back. If you want gorgeous jewelry and great service come visit them!! Thank you for the ring! read more

Emerson Fine Jewelry - Jewelry Near Me - Redlands, California

Thank you so much for taking care of me and my new engagement ring! The customer service is by far outstanding! Christiane you provided the most amazing service and made me feel like the most beautiful bride! read more

Emerson Fine Jewelry - Thanks for resizing my ring for me! - Jewelry Near Me - Redlands, California

If you want unique, top quality pieces along with awesome customer service then this is the place to go! My fiancé worked directly with Paul to create a custom made engagement ring. He did his homework and went to multiple other local places, but ultimately decided that Paul was the man for the job. And I'm glad he did! With my fiancé's busy work schedule, Paul was gracious enough to spend time outside of business hours to accommodate him. We were engaged while vacationing in Japan and being a person who isn't used to wearing rings, I did a little wear and tear to the ring before we even got back. Lucky, my fiancé informed me that Emerson&Farrar have a policy where I can bring my ring in every 6 months to get it checked and if I so happen to lose a small side diamond they will replace it. So we get back and the first thing we did after recovering from the travel was go down to the store to get my ring repaired. We were let into the store and were welcomed by smiling faces. I let them know I was missing a side stone and they took it right to the back and started working on it. We even came in 15 mins prior to closing (I blame the jet lag) and they didn't seem to mind at all. Fast forward a couple weeks and I decide that I want to change some things about the ring. I let Paul know how I was feeling and he was so understanding. He said to me, "we are here to make you happy". He told me to just let him know what I want and he will gladly do it. I am so grateful that my fiancé picked such a great company to work with. Their pieces in store are also very unique and one of a kind. It's always great to work with people who are passionate and love what they do. It really shows in their work and how they conduct their business. I would 100% recommend Emerson&Farrar! Beautiful pieces and great customer service. Just give them a try and you will not be disappointed. Paul and the rest of the team are absolutely wonderful! read more

My fiance and I went to E&F for a custom fit wedding band for my emerald cut diamond engagement ring. Paul caught our vision for special engraving on the band and was even able to have it done in 2 weeks so we could have it in time for our wedding!! The day before our wedding we picked up the wedding band and this is when the real customer service became apparent! My Matron of Honor and a best friend were with us and were lamenting how dull their rings looked in comparison to all the other pretty rings in the store. Out of the blue the staff offered to clean their rings in celebration of the upcoming nuptials. My friends were tickled to have their rings cleaned. After some time passed, their rings were brought out all clean AND E&F had straightened a bent prong AND re-rhodiumed the rings while they were at it. All of this happened right there in the shop while we waited. What a wonderful surprise to everyone involved. It made my day to have 2 of my best friends surprised in this way. They both stated the stores they usually take their rings to would have to send them out for several weeks to get done what E&F completed in about 10 minutes. The ownership & staff are a pleasure to work with and I would recommend this fine jewelry establishment to anyone looking for quality work done locally!! read more

I got my wedding ring sized at Emerson. I actually met the owner and he was extremely kind and all the staff were so nice and willing to help as well. I was in between sizes with my wedding ring and the staff really took the time to help guide me on what options you can do with sizing a ring. Emerson really care about their clients. Would definitely recommend. read more

When the time came to propose to my girlfriend and I needed a diamond engagement ring custom designed, I chose Paul Emerson at Emerson & Farrar as my jeweler as I had seen his previous work and was very impressed. I had seen one too many chain store jewelry pieces, and wanted something personal and dazzling. Needless to say, he did not disappoint. The work was quick and wonderful, and the price very reasonable. Even though I live in Texas, communicating with Paul was very easy. We talked over the phone about what I wanted and what my fiance might like, then he sent me several custom designs. After picking one, we tweaked it a little further until it was absolutely perfect. He helped me pick out a beautiful diamond that met all of my 4C criteria (and I had a relative in town verify its beauty), then proceeded to craft a gorgeous ring. Paul kept me in the loop on the ring's progress the entire time. He shipped it in good time in a well-packaged box. The end result was a very happy fiance and a completely satisfied (and grateful!) customer. I highly recommend Paul Emerson for any custom design work you might need. read more

Wonderful service and beautiful rings!! Thank you Chari and Landon!! Your Van Craeynest is the best!! Update to original posting: I tried on the stackable rings almost 2 weeks ago and simply could not stop thinking about them (love at first sight!) so today I picked up a van craeynest ring for my very own & I could not be more excited! The small details of this ring is just so exquisite and delicate. And the high quality diamonds and durable 18k gold band just make it a work of art! read more

Emerson Fine Jewelry - This stackable Van Craeynest gold band stole my heart and has found a new home on my left ring finger! =) - Jewelry Near Me - Redlands, California