I called them o a Tuesday morning, requesting to have my car towed from my garage to a local…read moremechanic, less than 5 miles. I told them it was not an emergency and didnt need to be dropped off until the Monday morning. The driver shows up that afternoon. Very nice gentleman loads up my car everything seems normal. Then he hand me a bill for $375. I explained there must be a mistake. He dropped the bill to $355. I swear if my car wasn't already on the lift I would have never let him take my car. He professed his professionalism, said he was worth it. I just wish he wouldn't have left the fluids from the previous car all over my driveway. Now I have a stained driveway on top of his professionalism. * Update - the Company reached out after my initial review. They were extremely polite and listened to my issue(s) and took corrective action to resolve the situation quickly. I adjusted my rating to reflect the excellent positive customer experience.

The driver was trying to joke during texting but it was very ignorant. After we towed my truck two…read moremiles to my house I was charged $158. That seems a little high to me. I will never use this company again. Was contacted by the office. There was a miscalculation in the pricing. I was refunded to a more appropriate amount. Thank you

Everything you would hope for in a towing business! Everyone I spoke to and interacted with were…read moreso kind competent and professional--from Kody in dispatch to Wyatt who towed my car. Everyone is so helpful! It cost $127 to tow my vw from Bountiful to Strong downtown on a state of the art Flatbed trailer. Thank You all so much. A1 service.

Superior customer service! I didn't even use this service because I didn't realize they were in the…read morewrong city, but I called, explained my situation, and they were very upfront with costs and let me know that they were not in that area but would still help me if I wanted to pay the bit extra to have them come to my area of service. They were professional, used a kind tone and were empathetic. I even got a "Good luck to ya!" At the end of the call :) I would use them based off of my one phone call with them if they were in my area.

Boast 24/7 dispatch but couldn't get them to pick up the phone or call back after leaving a message.read more

They were awesome to work with. Came to our house quickly, got the car to start and still towed it…read morewhere I needed it to go. Very sweet and explained things perfectly.

Called my insurance company because I had a flat they sent out this company. My car is front wheel…read moredrive and we told the guy he should put the tire on the back but he put it on the front, so when we went to drive off the car was driving terrible & I can't brake properly and it's 9:23 at night & the closest tire shop is 15min away.... Also left me with the spare flat ... seriously not ok & now I have to drive to the closest tire shop I have to get on the freeway. Seriously not ok... also I called he had not even left 4 minutes ago and they said he couldn't help he was on the way to another call so pretty much left me to fend for myself when they were called by geico to help.. I never leave reviews but this is just terrible.

Garbage service terrible ghetto tow location. They broke my side mirrors snd the place looks like a…read morejunkyard. A rip off and trash company

Quick response and quick service. He was great to work with. I would work with him againread more

Steve was very professional and very prompt when we called. Would gladly recommend their service in…read morethe future.

Had to have them come out again. It was too cold last night but I need to get a new battery after…read moreall that. Greg was professional and got the job done. I hope I don't need them again, but I do know who I'll call!

He was dispatched by our Verizon Roadside Assistance. When he arrived he refused to help us,…read moreclaiming that he couldn't open a uhaul truck we rented. Then told me I needed to call to see if they would approve it, but then he wouldn't wait for us to call and get that approval. We finally got a hold of Allstate Roadside Assistance, who he said dispatched him, and they approved it, then he wouldn't come back to do the job. He claimed he couldn't open it because it was a commercial truck, but it's just a Econoline 250, not a semi, and it was approved. He left us here all night.

Extremely helpful and friendly. Knew what he was doing and was through. I would recommend him agianread more

‼ PLEASE READ! IT'S LONG BUT PLEASE READ ‼…read more The owner of the company asked me to leave a review, so I'm sharing my honest experience. While the service itself was quick, the professionalism was completely lacking. From the moment he arrived, he got out of his car aggressively, with no facial expression. His tone was condescending, and he spoke to me with attitude throughout the entire interaction. I genuinely felt like I was being attacked. He repeatedly talked over me and didn't give me a chance to explain anything, which left me feeling dismissed and uncomfortable. As a customer, especially as a woman, this behavior was completely unnecessary. What raised further concern was his insistence on full payment upfront, even though the service was being covered by my insurance. He claimed he doesn't deal directly with insurance, despite the fact that they contacted him to accept the job and were paying him. Even after this was made clear, he continued pushing for direct payment from me. He also blamed me for my insurance sending him to the wrong location, going as far as arguing that I provided incorrect information, which was clearly not the case. I had limited time and needed immediate service, so this unnecessary argument only added to my stress. He then requested additional payment authorization from my insurance before assisting me and made sure they confirmed it would be approved. On top of that, he brought up gratuity multiple times, which felt inappropriate given the situation and his overall demeanor. Unfortunately, I was rushing to catch a flight, so switching providers wasn't an option.. Otherwise, I absolutely would have. Would I recommend this service? Absolutely not. Professionalism and respect should be standard, especially when someone is already in a stressful situation. If a zero-star rating were possible, that's what this experience would deserve. **UPDATE 01/17/26 around 9pm-10pm After doing some digging, I realized I may have narrowly avoided being scammed. He claimed he was sent to the wrong location and texted me a screenshot of where I'm assuming he had stopped, saying the insurance company provided an incorrect address. However, after reviewing the three screenshots he sent me, it appears he accidentally included the original order. Here is the timeline: * 4:22 PM: He sent a screenshot of his location, claiming it was incorrect. * 4:23 PM: He accidentally sent a screenshot of the original order. * That order clearly shows the correct address, with the job accepted at 3:47 PM. * 4:21 PM: He told me to place another order. * 4:29 PM: I contacted Volkswagen. * 4:32 PM: Volkswagen confirmed a second order. In other words, the correct address was entered on the first order, yet he claimed he was given a different address. Based on this, I believe he may have been paid twice and also attempted to collect upfront payment from me while leaving me to handle reimbursement. I will be contacting Volkswagen to report this and will update this review if needed. I wouldn't wish this experience on anyone that's why I'm leaving this review, so please be cautious when dealing with this "business owner." **ANOTHER UPDATE 01/18/2026 @ 8:40pm** Another review based on his comment and my experience with him AFTER this Yelp review. My review is based on my honest experience. There was no wrong address given. The original order shows the correct location. The technician went to a different address after inputting a different location on his own, which was not provided by me. I have all documentation and proof to support this. After I provided the review that he personally asked for, he contacted me on my personal phone and sent 11 separate messages between 2:44 a.m. and 3:10 a.m. on 01/18/26, which were aggressive in tone and included threats of legal action. I am unsure what basis there would be for this, as my review is truthful and supported by evidence. I stand by my review and will not engage further.

I went in without an appointment but they replaced my two damaged tires, checked the alignment and…read morehad me out the door by noon. They even put my spare back exactly as it had been. Excellent!

Got my Cooper S in asap, new battery & trip inspection- good to go! Great service, very…read moreaccommodating & professional.