Ray is a great guy offering amazing work at a reasonable and fair price!…read more Will definitely continue to work with him.

Completed one job for me and I thought I could trust him to do another job. Paid him for the parts…read moreand waited MONTHS for him to reply. When he finally did, he told me that he had been in an accident. Understandable. But but now it has been several months and he hasn't given me a refund for the parts that I paid him. DO NOT GIVE THIS PERSON ANY BUSINESS OR ANY MONEY BECAUSE HE WILL TAKE IT AND NOT PERFORM THE SERVICE OR GIVE YOU YOUR MONEY BACK.BE CAREFUL.

I called them o a Tuesday morning, requesting to have my car towed from my garage to a local…read moremechanic, less than 5 miles. I told them it was not an emergency and didnt need to be dropped off until the Monday morning. The driver shows up that afternoon. Very nice gentleman loads up my car everything seems normal. Then he hand me a bill for $375. I explained there must be a mistake. He dropped the bill to $355. I swear if my car wasn't already on the lift I would have never let him take my car. He professed his professionalism, said he was worth it. I just wish he wouldn't have left the fluids from the previous car all over my driveway. Now I have a stained driveway on top of his professionalism. * Update - the Company reached out after my initial review. They were extremely polite and listened to my issue(s) and took corrective action to resolve the situation quickly. I adjusted my rating to reflect the excellent positive customer experience.

The driver was trying to joke during texting but it was very ignorant. After we towed my truck two…read moremiles to my house I was charged $158. That seems a little high to me. I will never use this company again. Was contacted by the office. There was a miscalculation in the pricing. I was refunded to a more appropriate amount. Thank you

I went for coffee before work and locked my keys in my car and it really ruined my morning until I…read morecalled this towing and roadside assistance services. I thought I would wait long. They came damn fast. The auto lockout service guy was gentle with the car and had the door open in minutes and without a scrach. What impressed me was the professionalism, and the friendly way he described what he was doing. He also checked out my battery later, as my automobile has been acting funny lately. It was the battery, and he completed a quick battery service on the spot so I wouldn't be stranded later in the day. That solved another headache entirely. I prefer companies that aren't attempting to sell you something you don't need, but are truly aiming to assist their consumers. Overall the service felt reliable, cheap and efficient from beginning to end. Will definitely save their number for future roadside assistance! With their rapid response time, professional approach and superb auto lockout and battery repair, this organization made a difficult situation so easy for me.

‼Terrible‼ Dispatch…read moretold me the driver would be here in 20-30min. We sat and waited for over an hour until the driver finally texted us and told us he would be there in 15min. By that time we had already found a different company that had our truck on their tow truck and on our way. Terrible service. DO NOT HIRE THIS COMPANY

Extremely helpful and friendly. Knew what he was doing and was through. I would recommend him agianread more

‼ PLEASE READ! IT'S LONG BUT PLEASE READ ‼…read more The owner of the company asked me to leave a review, so I'm sharing my honest experience. While the service itself was quick, the professionalism was completely lacking. From the moment he arrived, he got out of his car aggressively, with no facial expression. His tone was condescending, and he spoke to me with attitude throughout the entire interaction. I genuinely felt like I was being attacked. He repeatedly talked over me and didn't give me a chance to explain anything, which left me feeling dismissed and uncomfortable. As a customer, especially as a woman, this behavior was completely unnecessary. What raised further concern was his insistence on full payment upfront, even though the service was being covered by my insurance. He claimed he doesn't deal directly with insurance, despite the fact that they contacted him to accept the job and were paying him. Even after this was made clear, he continued pushing for direct payment from me. He also blamed me for my insurance sending him to the wrong location, going as far as arguing that I provided incorrect information, which was clearly not the case. I had limited time and needed immediate service, so this unnecessary argument only added to my stress. He then requested additional payment authorization from my insurance before assisting me and made sure they confirmed it would be approved. On top of that, he brought up gratuity multiple times, which felt inappropriate given the situation and his overall demeanor. Unfortunately, I was rushing to catch a flight, so switching providers wasn't an option.. Otherwise, I absolutely would have. Would I recommend this service? Absolutely not. Professionalism and respect should be standard, especially when someone is already in a stressful situation. If a zero-star rating were possible, that's what this experience would deserve. **UPDATE 01/17/26 around 9pm-10pm After doing some digging, I realized I may have narrowly avoided being scammed. He claimed he was sent to the wrong location and texted me a screenshot of where I'm assuming he had stopped, saying the insurance company provided an incorrect address. However, after reviewing the three screenshots he sent me, it appears he accidentally included the original order. Here is the timeline: * 4:22 PM: He sent a screenshot of his location, claiming it was incorrect. * 4:23 PM: He accidentally sent a screenshot of the original order. * That order clearly shows the correct address, with the job accepted at 3:47 PM. * 4:21 PM: He told me to place another order. * 4:29 PM: I contacted Volkswagen. * 4:32 PM: Volkswagen confirmed a second order. In other words, the correct address was entered on the first order, yet he claimed he was given a different address. Based on this, I believe he may have been paid twice and also attempted to collect upfront payment from me while leaving me to handle reimbursement. I will be contacting Volkswagen to report this and will update this review if needed. I wouldn't wish this experience on anyone that's why I'm leaving this review, so please be cautious when dealing with this "business owner." **ANOTHER UPDATE 01/18/2026 @ 8:40pm** Another review based on his comment and my experience with him AFTER this Yelp review. My review is based on my honest experience. There was no wrong address given. The original order shows the correct location. The technician went to a different address after inputting a different location on his own, which was not provided by me. I have all documentation and proof to support this. After I provided the review that he personally asked for, he contacted me on my personal phone and sent 11 separate messages between 2:44 a.m. and 3:10 a.m. on 01/18/26, which were aggressive in tone and included threats of legal action. I am unsure what basis there would be for this, as my review is truthful and supported by evidence. I stand by my review and will not engage further.

Was really nice and affordable! and knew where I was from my description of what was around me!…read more And took me to my mechanic and didn't charge extra at all!

From the owner: Emergency road service focuses on prompt and professional towing services along with gas delivery…read moreif you run out of gas on the roadways. We also unlock your locked car doors in the unfortunate event you lock your keys in your car. If you have a spare tire but don't have the tools, knowledge or simply don't want to get dirty, we would love to change it for you and get you on your way in a timely manner. Ever had a dead battery in your car? We can jumpstart your car in seconds and get you on your way.

This has HANDS DOWN been the best towing experience I've ever had. Needing a tow is objectively one…read moreof the worst human experiences, and in a high-stress situation, Canyon Crest + the team were endlessly kind & accommodating. Communication was clear & reliable- when I first called I was told exactly when I could expect availability, and he even offered to recommend other companies if their timeline didn't work for me. The integrity & amiability is hard to find in this industry, and I was so grateful for everything my driver (Ty) did for me and my family during the whole ordeal. We hit a ton of (metaphorical) roadblocks and I am still shocked at how easy navigating the difficult situation has been at such a reasonable price. Can't put a price on good service, and this one has been worth every penny. Definitely gained a customer for life.

Great company! Great People! They are probably the most friendly towing company I have ever dealt…read morewith.

It does not get better than this. Fast service with a smile, and after looking at 4 different…read moretowing companies, they were the best price too. Taylor showed up on time, treated my car with respect and was not in a rush. He dropped the car off, turned in the Keys, and then followed up with me to let me know everything was done.

From the owner: Sainsbury Towing is a Light/Medium Duty towing service that provides services to northern Utah. We…read morehave over 12 years experience and we are family owned and operated.