Terrific service! I "found" them on Yelp, liked the positive comments from others, sent a quick text to verify that he could handle my location and problem. All responses were quick; got an appointment in-home for next morning at 10:30; arrived EXACTLY on time; fixed my problem quickly and then optimized my system and gave me a few pointers. Price was exactly as quoted. Service & professionalism could not have been better! I'm happy...and a hooked user from now on! read more

Had a rapidly deteriorating desktop PC running Windows 7 installed as an upgrade to Vista. I'm no computer novice so I tried just about everything I could think of to diagnose the problems before declaring defeat and looking for a professional to help. After doing some research I found Andrey from EPCS. Reasonable, competitive rates and even more important, he could come to my house to provide service. I didn't feel comfortable leaving my system at a service location knowing that I wanted to follow the repair process step by step to be sure what needed to be saved was saved and what needed to be done was done. I knew I'd have to answer questions about how important it would be to preserve this or that archive and this or that application. I didn't want to do that over the phone or sitting in a service location. Andrey showed up on time at my house at 2PM on Friday afternoon. We discussed the problems I was having and decided to try to solve the problems without a complete re-install of the operating system and software. Long story, short, that didn't work. So after an hour or so, Andrey suggested rebuilding the system from scratch. I agreed. Again, long story, short, he did a magnificent job. Formatted the hard disk, installed Windows 7, Microsoft Office software, and at least 20 other programs pulled from the internet. Much of it was work I could have done if I had had the courage and been willing to sacrifice still another weekend to troubleshooting, installing, testing, etc. But Andrey was magnificent. His multitasking skills were a wonder to behold; downloading multiple applications, installing and configuring them and linking my Outlook Exchange email application to both my corporate and personal archives. (No mean feat considering that my firm is on the east coast and access to the IT department was impossible on a Friday afternoon.) He accomplished in four hours what would have taken me forty. The bottom line is that I assumed my desktop system would have to be replaced in the next six months, or so, just to refresh the technology. Now my four year old desktop is nearly as fast as my new quad-core laptop. All in all, I can't recommend EPCS highly enough. Even if you're like me and consider yourself a pretty knowledgeable computer user who can maintain a system without (much) assistance, Andrey's help is a great investment. read more

Andrey and Paul help me fix my laptop over and over until it was finally fix. They do such a great job on what they do and I trust them with any computer problems. Check out their site:http://emergency-pc-services.com/ Check out what they are all about. I would definitely come back if i have PC problems! Thanks Emergency PC with your Service and great affordable prices. read more

We needed help with hooking up a PC to a TV set in our house so I could watch Netflix on the big screen. I called to make an appointment and Andrey told me what cable I needed for the connection. When he came to the house he was professional, friendly and very well mannered. We were impressed by how well he knew what he was doing. He hooked up everything and gave us all kinds of tips and hints on how to use the PC with the TV. Since there is a 2 hour limit for house calls, he spent the remaining time tuning up all of our computers (4) and gave us good lessons and tips about certain features and software. This is a great service and I would recommend them to everyone. read more

I normally don't write reviews, however, I was so impressed with the great service that I felt compelled to share this information. During the windstorm earlier this month, my wife's PC lost power and I heard a popping sound (yes...we have surge protection). I couldn't restart the computer and was thinking that maybe we should just replace it. I first called Geek Squad, and they didn't want to even look at it. They suggested Best Buy, however, it would be almost $200 for them to look at it. That's when I turned to the internet and searched Yelp. At first, it was hard to believe that a business could have a "straight 5" rating, but I called Emergency PC Services. I was told that it sounded like the power source on my PC had blown out. The gentleman (I'm presuming it's Andrey) said they don't stock parts, however, if one of their used power sources fit, he would be able to fix it. If not, the diagnosis would be free. It turned out that he did have a used power source and within a day, Andrey had replaced it, as well as cleaning the inside of my CPU. It works like a charm with very minimal service cost. Thanks for a job well-done. I'm a big, big fan and would highly recommend this company to anyone needing repairs on their computer. read more

Can I just say, WOW! Andrey knows the computer world! We had a horrible virus on our computer. First thing I did was go to Google and try to fix it myself. Next I followed the steps and to my dismay it didn't work. We had used Andrey about a month ago for some routine maintenance, installation of a hard drive and a few other things. He was more expensive than the computer technicians we have used in the past but the reason why I chose him was because of his stellar reviews. The computer technicians we have had in the past charged a lot less per hour but were not able to resolve the problems. So we ended up paying them for unresolved issues. Andrey was able to resolve the virus issue quickly and he was able to remotely access our computer to save us a trip to the shop! I couldn't be a happier customer! Does it get any better than this???? I think not. read more

Andrey is the best! My PC wouldn't POST for some reason. I tried cleaning the inside, swapping to my backup drive, and reseating the RAM, which is about the extent of my diagnostic capabilities. Nothing worked, so I brought it in for Andrey to look at. He was immediately able to test out a few things, and determined it had to be either the power supply, the processor, or the motherboard. The power supply tested okay, so he had me leave the computer with him. About half an hour later, he called and let me know that it booted fine when he used own power supply, so he used mine again, and it still booted fine. He suggested I just come back and pick it up, free of charge! It's hard to find an honest computer place that doesn't overcharge. No matter where you live, it's worth the drive to bring your computer here. read more

Despite all my "expert with computers" friends, none detected the problem with my non-functioning laptop. In less than two minutes at Emergency PC, they discovered it was my video card... for free. They have won my favor, and I suggest anyone with PC maladies go here for their service. read more

I'm computer clueless. I downloaded, but couldn't install, a program. Andre spent about five minutes fixing that and another problem I was having. He's a super-professional guy; he said it was free but I insisted on paying. The shop (on the west side of Central, next to a bail bond place) may be a little hard to find. It's across Central from Kent Middle School (?). The shop has a flat face, red, toward the street, no signs sticking out over the sidewalk. There's a parking lot behind the building, off an alley, that was fine, shown in one of the photos here as a small green rectangle. I'll return here with any future problems. Awesome service! read more

OK - I did not get my computer fixed here. My Lenovo's screen went dim suddenly. All my computer friends dinked around with it and determined since they couldn't fix it, it must be a hardware problem. I took it in, and it booted up just fine in the shop, we chatted a bit about what it "might be" if it happened again, and I went on my way.. I got home, booted it up and tried to adjust the brightness and it did it again, so I took it back in. I got told it wasn't a hardware problem, they restarted it a few times and troubleshooted a possible workaround to use that didn't make the problem go away, but enabled me to adjust the brightness at bootup. I got free advice on what it might be software wise, what drivers I might want to look into checking, and a suggestion that resetting it to factory settings might or not fix it, but that I should try that next.. While waiting I got to listen to a happy repeat customer chat with the guy behind the counter, and what I heard made me feel even better about the shop. I liked that he took his time to talk to me about the computer even after he determined it wasn't something that I needed him to fix/he was sure would be fixed by reformatting. He could've easily taken the computer, say he'd play around with it, reformatted it for me, and charged me if it worked, and not if it didn't - it would've been minimal effort for him and made him money. I really appreciated that he suggested I handle it myself. Things seem to be back to normal after reformatting I don't HOPE any of my computers break in the near future, but if so I'll feel very comfortable going back here to get the work done.. read more

The screen on my laptop had been malfunctioning on and off since June, but being a computer tech novice I was intimidated by the prospect of finding a computer repair service after hearing stories of high prices, long wait times, and unsuccessful repairs. It was after reading the reviews or Emergency PC Services that I decided to take my computer in. Andrey was very polite and helpful, breaking down for me what exactly was happening with computer and what would need to be done to remedy it. Overall I had a great experience with EPS and would highly recommend them! read more

Andrey came to my office at Ballard Beancounters and took care of my computer security. As a tax professional, I deal with sensitive personal information, and security is very important. He is very knowledgeable and set everything up so that my clients' information is safe. read more

Great service, price, and turn around time! You'd be wasting your time to go any where else. Enjoy!

I can't say enough good about Andrey. Another place couldn't figure out my laptop problems (blue screens), so I called Andrey, and he had it figured out right away. His prices are very reasonable, and he's a really nice guy as well. He didn't waste time, but went to work on all 3 of my laptops at once...tuning up one, updating another, fixing the original. This is the guy you need for honest and quality service! read more

Andrey did a phenomenal job with my laptop after it caught a nasty virus that paralyzed it. I called him on a Sunday morning and he was able to be at my house early Monday morning to remove the virus and as a bonus, remove some other junk on my laptop to make it run better. My laptop is critical for my business and Andrey solved my problem and gave me peace of mind all in about an hour and his rates were extremely reasonable. I can't recommend Andrey or Emergency PC Services enough! read more

I am constantly amazed by Andrey's professionalism and work ethic. I started with an emergency when my computer crashed. He came and quickly and saved all my information at my business. The past few years, I call on Emergency PC for everything. Andrey has helped me with my home computers and my business computers. He is always there for me when I need him and he is very trustworthy. I've left him alone at my office numerous times, because I trust him completely. I honestly can say that, as a business owner, I sleep better at night knowing that Andrey will fix any computer problem. This says a lot when your business relies on the computer system minute to minute. If you ever need a personal recommendation, please feel free to contact me at info@AdvancedSkinandBodySolutions.com and I would be happy to tell you all about my fantastic experience with Emergency PC. read more

It looks like I am in the Andrey fan club. I took my laptop in to see him last Saturday late in the day. To say I was in a panic would be an understatement with a major presentation coming up on Sunday. He straightened me out in 10 minutes or less. He was very friendly and calming and he wouldn't take payment, probably because I am a customer. He also came into our home to trouble shoot our PC. We could not be happier with his professionalism and his results. Yea Andrey! read more

I read the reviews from yelp about this place and spot on about Emergency PC. I spoke with Andrey about my CPU, he explained what was going on, how to fix it, and advance steps for the future. They said it could be ready in less than 24 hours, sure enough I got a call back it was ready right away. At pick up Andrey plugged in my CPU and showed me what had been done, what to look out for in the future and deleted old programs to improve performance. Thank you guys, I will be back with my girlfriends laptop. read more

I've been there three times. Once I was charged the shop minimum and the other two times he opened the case, gave me simple instructions AND parts lists to fix the thing himself. The second of those times was yesterday and I was having difficulties with my Ethernet connection. After talking with me about the problem and diagnosing it as a hardware issue he offered to do it himself for the shop minimum but, he said, it was a simple matter of popping a new card into some slots. He told me what to buy and how to do it. Within the hour I had bought the part and had it up and running. He saved me the shop minimum and cemented me as his customer. He's a mensch (Yiddish for "a person of integrity and honor.") read more

Asked a question on yelp late in the evening and received a reply within ten minutes. 48 hours later my laptop was repaired. That to me is fantastic customer service and at a great price. If you are having problems, don't look any further. This should be your one and only spot. read more

I have a custom built pc that I'm having an issue with not showing anything on the monitor. I'm glad I went to Emergency PC services to have my pc looked at. Brought it around noon and after a few hours I got a call from Andrey that my pc is fixed and ready for pick up. The service I received is definitely one of the best and Andrey was very happy to answer all the questions I had. He is very approachable and professional, even helped carry my gigantic pc to my van. read more

Best experience I've had with computer repairs. Fast service and great staff!

Andrey is personable and friendly, made me feel good about spending the money to repair my computer with him. He fixed my Alienware laptop in good time, it looks brand new and works as if it's new. Explained a few pointers to make my computer run and boot faster, which was extra nice! Definitely goes above and beyond, will certainly be back for ANY future computer issues. read more

It used to be that every household needed a good doctor, lawyer and auto repairman in their contacts. The older I get the more important it has been to add a computer technician to that list. I have always tried to support local businesses in and around my neighborhood. My first experience with a small local business was a disaster but it taught me how to ask the right questions and when to cut my losses. My "go to" techs then became the nice guys at a local big box store. But as time passed I began to get that smarmy feeling ....the one I remember getting from a couple of auto mechanics I've had the displeasure of dealing with. It wasn't the fault of the technicians so much as changing store policies and slick managers who I caught in out and out deception. So when I replaced our elderly XP with a nice little Dell with windows 7 on it for my husband I decided I did not want the stress of schlepping everything to the big box store to get stuff moved over to the new computer and I didn't want to do all the other hookups either. I had already talked to Andrey a couple of times over the past months with questions about diagnosing and repairs and was so impressed with his professionalism and customer service manner on the phone that I made note of this business which isn't far from where I live in Des Moines. After a quick consult at his shop in Kent, Andrey came to our home after work one evening. In two hours this whiz kid had our new computer up & running, the printer hooked up, desktop looking just like my husband was used to. He also shared some pointers, answered all my questions in an easy to understand manner, was neat, professional and just fun to have over. The cool thing is that now when something goes haywire with one of the computers I won't get that sinking feeling in the pit of my stomach because I know I will have Andrey to help us. Oh and did I mention trust and reasonable pricing. It is so cool to have that level of honesty that everyone else has posted. It looks like we have a virtual Emergency PC Services fan club going on. Too bad he's married and my daughters are married 'cause I would be doing a little match making if they weren't....even though after reading his bio I know I would need to pay for his computer expertise. I like a man who knows his worth! read more

I had a great experience with Emergency PC Services. The owner was very helpful and personable. He was able to reformat my computer and add protection since I feared my computer had been infected with a sophisticated virus; it was more likely that the hard drive had finally died on me. He fixed it within 24 hours and it runs faster now. read more

Had a "homemade" computer that wouldn't work, took it to the Geek place and they after three weeks they claimed they had fixed it, brought it home and wouldn't work. Found Andrey on yelp, was impressed by all the comments so brought my computer to him - he had it up and running in less than three hours - he is the best. I highly recommend taking your computer to him, he is amazing. read more

I went back to Emergency PC Services after over two years and once again - no surprise - the service I received was top notch! I implore anyone who has any computer issues to visit this shop!!! read more

Took my laptop here this past week and was VERY impressed with the service. He did an awesome job explaining things to me, and I'm slow to understand technology lol. Very thorough, professional, speedy, and now my laptop works like it's brand new! Did several extra things to make it run better but kept to his initial quote when I dropped it off. I HIGHLY recommend this business! read more

My computer was long overdue for a tune-up. It was really slow and had malware and virus issues. I took it to Andrey, who restored the computer for me. He gave me a choice between Windows 7 and 10, giving me information about the pros and cons of each option. He also let me know that my laptop can last for several more years, and that I can cheaply upgrade a few parts. The best part was that the work only took one day. I'm very happy with the service, convenience, and competitive cost. read more

We've taken our gaming PC here a couple times for various things (issues, upgrades, ect). Always quick, honest, reliable service. We will be customers for a long time! read more

Over the last year I've hired Andrey several times. I had issues with a laptop screen that needed to be replaced, networking problems, and most recently a graphics card problem. I have chosen to work with Andrey for several reasons.......Andrey responds immediately. If you call or leave a message he will get back to you and within a reasonable time. Andrey is very knowledgeable. He has enough of a grasp of his work that he is able to explain it to the lay person so that it is easy to understand. He is very diligent. Even when the first solution he offered didn't work he kept at it until the problem was solved. Most importantly, he understands old fashioned customer service. He is not going to "nickel and dime" you for every little charge. He is going to be fair with you. Each time he has made suggestions or done work that I hadn't requested but he knew would improve the performance of my computer. After each time he has performed services for me when he's left I've felt that I owed him more than what he charged. Andrey, thank you for all your work. Thank you for being available by phone when I am panicking about some minor hiccup with my computer. Thank you for being patient and even diagnosing things through photos I've texted you. You're doing a great job! read more

Don't go anywhere. Andrei is really good, and an awesome person. He won't charge you if he can't get your computer fixed. I went to that "Geeks" place and they were going to charge me at least $350 to look at and then transfer my data. No guarantees if they can fix it. I searched Yelp and found this site with nothing but 5-star reviews. I called, Andrei picked up and I dropped off my computer. I needed to get my computer up and running again, or at least retrieve all the documents (pictures, files and music) back as I have not backed up anything. I am so glad I went to Andrei. Not only did he fix my computer, he didn't charge me for anything else. Just his standard flat fee which is very fair and reasonable. Also, he is very nice and will tell you what you need to do, and everything you need to know about your computer. If ratings go to 10-stars, I will definitely give him 10-stars. He deserves it. Great job! Thank you! read more

Very helpful! I walked in and he helped me as soon as he could. Didn't charge me for the 15 minutes of user error (my bad) and questions. Will definitely come back. read more

Thanks for your excellent service! Before I called you I took my computer to Best Buy (where I bought it). They said that my computer was so infected with viruses that they could not fix it and I would have to buy a new computer. I could not afford this so I called Norton Anti Virus who was supposed to have protected me and asked if they had some way to cleanse it. They said they could, but they only perform these services for people who have their three year warranty at a cost of $409.00 and I would probably loose all of my pictures (thousands) in the process. I was troubled by this and could not afford this either. I then called you....... Your service was excellent! Your price was affordable! You fixed my computer in less than two hours! You saved all of my pictures and my computer runs better and faster than ever. I will highly recommend your services to all of my friends and family! read more

I'm so thankful we found this company and want to add to all the well-deserved, fantastic reviews here. Andrey has an amazing combination of IT expertise and excellent customer service. We dropped off our hard drive on a Saturday from our older computer that had crashed. He called in a couple hours to say he recovered all our files, including a ton of photos I had thought were lost. I was so happy with the service, the quick turnaround time, and the fair pricing. We will definitely go back if we need any more computer work done. read more

Andre went above and beyond to help me out in a time of crisis. The guy is a hard worker, intelligent and honest. The Windows 10 update destroyed my Acer Aspire v17 Nitro laptop because of some very odd issue with it requiring the battery to be removed from the machine. Andre worked hard on Friday evening to restore my laptop and recover my data. He did all this for a very fair price of around $260.00. If I ever have catastrophic issues and need someone to help me at short notice or for any PC related issue he would be the man I would go to. I recommend his services highly and thank him for helping me promptly and working after hours to resolve critical issue for my business machine. read more

OMG! Andrey is the greatest consultant and tech. This is an honest business with a skilled practitioner. I highly recommend Emergency PC Services--they offer in-home, in-office work in the evenings and it is simply a terrific company to contact for any of your computer needs. Make no mistake, no one better nor more reasonably priced. read more

Well, writing yet another glowing review of this business is probably not going to change anyone's mind, but I had to do it. He has a very small store front in downtown Kent sandwiched between a Taco stand and a bail bondsman. Passed it many times and thought it was too tiny to be real. My bad. Appearances can be deceiving. There is nothing that is fly-by-night or unprofessional about this operation. I had a lap top with a broken CD drive that needed to be replaced. I took it down and -- in a few seconds -- Andrey figured out what needed to be done and pulled up a source for the broken parts on his computer, showed me that the pictures and part numbers matched exactly with what was broken, and offered to order them for me at his cost and then, since it was "so simple," he would install them for free. I'm thinking "Hey, I like saving money as much (or more) as the next guy, but I seriously want this marvelous human being to stay in business. He is way too efficient, professional, honest and fair, to risk losing." So I said 'Please, at least put your minimum labor charge on the invoice so you make something.' Why pay for somebody's fancy store front? If you are in South King county, this is the go-to guy if you have any kind of a computer problem. read more