I had to replace my HVAC system and these guys were awesome! From the estimate to the install they…read morewere knowledgeable about HVAC systems and the units they were installing. They were very efficient they installed the A/C unit and furnace in one day. If you need any HVAC work I highly recommend using them.

Avoid Hometown Heroes…read more I have now had two separate experiences with this company where I was quoted an enormous replacement job, only to have the problem resolved for a fraction of the cost. The first was my AC. I was told I needed an entirely new system and was quoted thousands of dollars. Thankfully, I called my dad, who is a contractor. He ended up having to tell their technician what part to replace. They replaced that one part for about $400, and my AC has worked like a dream ever since. It is ridiculous that I had to call my dad so he could tell the HVAC company I was paying what part needed to be replaced. Then I had an issue with my main sewer line. Hometown Heroes told me they would need to excavate and install a new main line and quoted me more than $15,000. I called Anthony Plumbing for a second opinion. They cleared my drain lines, scoped everything, and resolved the issue for about $400. That is a $15,000+ recommendation versus a roughly $400 solution. Everyone I dealt with at Hometown Heroes was very nice, but that honestly makes this more concerning to me. My experience has been that they operate more like salespeople than repair technicians. Both times, I was pushed toward an extremely expensive replacement when a much smaller repair or service solved the actual problem. I would especially caution women, homeowners who aren't familiar with HVAC or plumbing, elderly customers, and anyone who may not have the technical knowledge to challenge a recommendation like this. Please get a second opinion before agreeing to a major repair or replacement. Based on my experiences, I would never give Hometown Heroes my business again. Avoid at all costs.

What an amazing experience. My 2 year old Lennox heating system wasn't working properly, that by…read morethe way, was installed by a different company in Kansas that I will NEVER use again. I called Smart Heating and Cooling to come look at it for me. He was able to get it fixed right away and it was so much cheaper than anyone I've used in the past. I was so impressed with his knowledge and efficiency and I will not ever call a different company for any of my heating/cooling or water tank issues.

In the past we've had service plans with larger HVAC companies that always seem to come with…read moresurprises or unnecessary repairs. Eric and Smart Heating and Cooling don't mess with that. Professionals that work with integrity.

I can't say enough how well this went. Called them out on a weekend, everyone I talked to was…read morehelpful and understanding. I had a circuit breaker that tripped because of a ground fault short. The tech diagnosed it and explained the whole process. He nailed the issue quickly and was very professional. I hope I don't have anymore problems, but if I do, I know who to call. Thanks Reddy!

didn't use them, but one of their technicians flipped me off on the highway. called the office to…read morejust inform them of the interaction yo then get a call back from the technician yelling at me. this happened in traffic, I gave space to cars in front of me. he took it as slamming on my breaks so he flashed his brights at me. then as he passed me in his exit lane his arm and middle finger were hanging out the window. horribly unprofessional on his end then not good for the office to give him my phone number and finally him taking it up another notch.

Our heater went out Christmas Eve in the afternoon. AIR-PRO got a repairman out QUICKLY!! He…read morediagnosed the problem and fixed it very quickly!! The TOTAL charge for the repairs was less than the "holiday upcharge" other companies were charging just to come to the door!!! This company provides EXCELLENT service at a GREAT price!!! Their value is off the charts!!! I recommend the 100% without reservation our exception!!! Quality LOCAL business!

We had our AC crap out on the hottest day of the year with 2 more expected days of the heat index…read morein the 100's. We called them at 6pm on a Friday night and they were out the next morning at 9:30 am. Our compressor is bad and we need to replace it or the whole system (which we knew was coming soon). Our tech, Zach M., wore a mask in the house (during COVID), shoe covers, and was super polite. He checked every possible issue and them came up with a fix to allow us to have AC until we can get the whole system replaced. We are so very grateful and relieved.

They responded quickly to my quote request through yelp, and gave a reasonable price range…read moreestimate. They were very accommodating to come out on a Saturday for us, even just to do a plumbing water valve replacement. While he was there I asked about nest thermostat installation, and he already had one in the truck and he was able to install it for us while he was there for a reasonable price. We will be calling them for future needs!

I was very pleased with the person who helped me pick out the new furnace and ac. Very…read moreinformative. The price was better then others estimates I got. Troy A., Caleb K., and Caleb C. did a great job installing the furnace and ac units. They did a great job communicating with me as well. Thanks! Kiana Simmons

(See final resolution update) 6 weeks ago they came out to service my hvac system and signed me up…read moreon a service plan. I had a system failure during high heat advisory and called them but they could not get out until the next day. So, I called someone else who was able to make it out that evening. That company (Dad's) replaced the thermostat but also took off all the airflow grates around the system and they were filthy, which Buckner's service tech said on the report that he cleaned the coils. (See pics taken 6 weeks after Buckner's guy "cleaned" the coils!) Dad's cleaned the coils up and tested the system once the thermostat was replaced. They had to wait for the cleaning to dry out first but discovered that the unit was overcharged (400 and climbing at 86 degrees) due to there being too much coolant, so they had to remove some. This cost me $540 total for everything because Buckner's overcharged my unit with coolant (which their tech lied and said he did not add coolant - Note: I nor have I had anyone service or had coolant added to the unit for 3.5 years) Overcharging a unit with coolant, if left undetected, would have ruined my a/c unit which is only 5 years old. I'm not happy at all with Buckner's, and will be calling for a full refund and exiting their maintenance agreement. Update: I spoke with Buckner's service manager and the tech was supposed to take before and after pics of the coils to show they were cleaned, but did not take photos (shocker) but in his report he said he cleaned the coils. The report did not say anything about coolant being added. I have not added coolant in 3 summers and Buckner's was the first company I hired since buying the home 3 years ago, so how do you suddenly get excessive coolant? Anyway, he said he would give me a full refund for the maintenance service visit and the additional amount I paid to sign up for an annual cooling and heating agreement and we canceled the agreement, which I did appreciate. Second Update: 15 days after promised a FULL refund and I still had not received it, I called the service manager, Mark Dillan back who said he put in the refund for a different LOWER amount. It took a bit of conversation, but he finally agreed (again) to a full refund and that he would "expedite" it. Three days later, still no refund. Called and asked for accounting department and after being on hold for a bit, Pedro said she was not available, took my number and said HE would personally handle the expediting of the refund. We shall see. I will continue to edit this review until they finally do what they said they would do 18 days ago. THIRD UPDATE: After another 10 days have gone by, I had to call again. This time I spoke with Natalie who saw all of the notes from my previous calls and took a message for "Joe" another service manager. So here we are 28 days later and still no refund as of October 5th. I am now threatening to sue, call the BBB, whatever agency provides their licensing, and spread this review on any platform I can find. DO NOT USE THIS COMPANY! They lie about what service they say they performed, took money for an annual service agreement that I have cancelled and have not refunded a dime of the $289 I paid. It did take at least 5 telephone calls to finally reach the person (Joe) who could help me. Apparently, another customer service manager input the refund into their computer incorrectly which is why it was not getting processed. It was still upsetting to know a service manager couldn't do his job correctly as well as the tech, but I will say that Joe was a complete pleasure to speak with. He was passionate about making it right and he did. That's the way customer service should be and Joe aced it. I wish I could say I would use Buckner's again but after that fiasco, I just can't. They still said the tech did not note that he added coolant but it makes no sense for there to suddenly, after 4 summers of no coolant added, that my unit was overcharging and I had to pay someone else to remove it (which I stood and watched being done. Thank you Joe for fixing this.

Troy and his team were awesome and professional. We needed service to a hot tub and they were very…read moreexperienced at this type of work. Their communication was great during the project. They provided us the best quote and the work exceeded expectations . They had to do some 'wire fishing' in a finished area of our basement. Will always consider them for our electric needs.

Quality electrical service from an independently owned firm. Troy Bell runs a tight ship. His crews…read moreare professional, thorough & tidy. We've used Enlighten several times. We never worry about referring Enlighten to our friends. Thanks, Enlighten Electric for job(s) well done!