He will take pictures of your car in the ditch and post it to his facebook page so that the…read morecommunity can ridicule and shame the driver. He doesn't get permission and he thinks it's ok. Also he berated me publicly for calling out his bad online behavior. Just a very unprofessional business practice.

We were SUPER stuck and Avalon SAVED the day... thank y'all for saving us! We didn't understand the…read moreOcean Shores ground but Avalon saved us!

The service was fast and affordable, I was impressed with the friendly service and was shocked with…read morehow much time it saved me when calling them. They responded in a former manor. Definitely the guys to call!

Do not use this company!! Zero stars!! My car was stuck in the gravel ditch and I called the tow…read moretruck to free me. This driver drove up and had such an attitude and was extremely rude. Then when he finally pulled my car out he tried to free up the steering wheel and the key in the process he broke my ignition cylinder. My car no longer as an on position and now won't lock because the computer thinks the keys are still in the ignition. When I called to report the issue this driver answered. When I told him I had an issue and he got all defensive saying that my car was already broken and my cylinder was like that. And he said, I quote, "all due respect I'm not the idiot that drove it in the ditch." If your drivers can't be calm and collect in a situation where people already are upset, frustrated, or hurt. Then don't send them because they just make the situation worse.

Friendly and prompt service on Sunday. Quickly unlocked car for around $100.00. Other options shown…read moreonline were more and hours out. Recommended for Lockout service.

I've had nothing but respect of others until dealing with the customer service here. It is a…read morecomplete sham and if they want your vehicle they use every borderline rule of law and extort you into financial losses. I would never allow or use their services for my company or personal needs. There is absolutely no value, integrity or moral compass with the office lady who doesn't have a clue. It's a financial rip off.

Some workers try to do their best, but I've heard from a trusted friend that an older worker,…read morebelieved to be named Phil, is disrespectful and mishandles vehicles. The boss is unprofessional, puts money over honesty, and breaks promises. Communication is poor, and employees are treated disrespectfully. I wouldn't trust this company with your vehicle.

After spending 5 hours at the emergency clinic and finally heading to the parking lot to go home,…read moremy husband and I discovered the keys had been locked in our vehicle. I called AAA but our credit cards were locked in the vehicle so AAA wouldn't help, even though I've been a long term customer off and on for YEARS. I looked up local towing and found Satsop 24 Hour Towing was 9 minutes away. Evan, my living angel of the day, answered the call immediately. He made it to us and unlocked our doors within minutes and the price was more than fair. Thank you so very much Evan and Satsop 24 Hour Towing for saving what was already a horrible day! - Zoey & Zephreum (my other living angel!)

I cannot say enough good things about the people at Freds Autobody. We had to bring a car in for a…read morerepair estimate from an accident. (not our fault) they were amazing from the get-go. Very knowledgeable and understanding. We were having an awful time with the insurance company and Freds crew helped us through the whole process. This crew truly cares about the customers and not just making a buck. Thank you, Freds, for making an awful situation a whole lot better. You definitely earned some forever customers.

My 202O F-150 got T-boned. My Insurance company didn't recommend Fred's Carstar but I insisted…read moresimply due to Logistics. What a terrible mistake that was. I contacted them, took if it in for them to do and initial inspection & take pictures. They said no problem and made my appointment for 6 days later. After the truck sitting at their shop for another 5 days they called me and said they don't have anybody qualified to work on aluminum body vehicles. Ford F150 trucks have been aluminum since 2015. There is no excuse good enough to account for my unnecessary inconvenience and 11 days of waisted time. on top of that, it looked like they wiped all the dry erase inspection markings off with mud puddle water and left weather stripping dragging on the ground when they brought me the truck.

A belated thank you for your assistance on Memorial Day night, when my husband was in Centralia for…read morean evening meeting. Our car (and he!) had to be transported from Centralia back home to Olympia. The folks were easy to work with. They took good care of our car--dropping the car off at the Olympia repair place and dropping my husband off at our front door after midnight. THANKS!

Update on my previous review. They damaged my wife's van, ripping up the front bumper…read more After leaving lots of messages with dispatch (the only number that I could find) I finally threatened to get a lawyer. They finally called me and promised to take care of it. I sent them the information they requested and... nothing. Again, they won't return messages even though I now have the boss' number. It's been more than a month since they damaged the vehicle.

Sean responded to my AAA request one minute after I had submitted it. He called me and said he'd be…read moreat my house in 10 minutes. Took care of a battery jump on my vehicle quickly and recommended two places that can test the battery. He was in and out in under 10 minutes as well, friendly and polite.

We are grateful for the prompt and professional service provided by Avalon Towing, who towed our…read morehome to the shop for necessary repairs. After a week-long delay, We are hopeful that we will be back on the road tomorrow or the following day.

My sister was stuck in what felt like the middle of nowhere. I called EVERY SINGLE tow company in…read morethe area and was either denied service whether it was from distance or unavailability I got an estimates when i could only to be denied due to what i can only describe as 'location inconvenience' because of the pick up/drop off location was so far away. I called the companies in around the drop off area and got denied due to the pick up location "not in range" which is a weird way to deny business if they're dropping off in the same area. (My logic) Heres where Joel comes in. Joel was pretty much the only guy right in the middle. I called and had a short chat over the phone and jotted his estimate down in the midst of calling everyone else. It was thought the car just needed a few simple things. When it was clear nothing was working we caved and called Joel. Joel was happy to have been called where others were not, his customer service was through the roof! He was WILLING to go the distance and put my mind at ease where stress had been ALL day. He came in a timely manner and scooped up the car and was even able to go with the flow when we changed the drop off location (which was fairly closer than originally) and even shaved off a bit of the initial estimate. (Mind you this was the ONE time both me and my sister were short on money) we didnt have much scraped up together so and it was already a rough day. Thanks to Joel we were able to go home and move the car off the side of the road, he worked efficiently and timely and we were out before we knew it! I could not recommend him enough! Thank you Joel!

Hi my name is Ron Davis I had my 1989 Ford Dually towed the other day from the Shelton airport to…read moremy house this guy was one of the best tow operators I have seen in a long time he was sent out by Triple A I would recommend this towing company to anybody as long as they're as good as this guy very professional very nice he knew what the hell he was doing and I drove tow truck for 15 years so I would definitely recommend him to anybody