Amazing service clean reasonable- definitely worth the money- I would definitely recommend them -…read moreepic

I've been using this facility for 2-3 years and it's been a really pleasant experience as far a…read morestorage units go. They have a stellar sign up deal which is why I went with them in the first place. The manager is really cool and understanding and the staff as a whole has been nothing but kind and professional. All in all I have no complaints aside from the pricing after the new costumer deal isn't the best but it's not terrible. I have a 5X10 unit and it's $100/mo which isn't a terrible price but my boyfriend has a 10X10 and he only pays $15 more at another location that's newer and set up in a better way. I would recommend this place to anyone needing a storage facility located in Eugene.

Just moving my U of O college graduate back home to California. She has had a lot of her belongings…read morestored here for the past year. The couple who runs this place were always so responsive and accommodating to her needs. Upon move-out we had an emergency key situation and they took great care of us. Highly recommend it!

Prompt return phone call. Clean property, clean storage area. Nice people that explained everything…read morethoroughly.

We rented a 10x5 unit from Northwest Storage for several years to use for storing business and…read moreevent supplies. Recently, when our local rep left, I had to take over the lease on the unit and their new manager, Melissa, was incredibly helpful in making this happen remotely since I live several hours drive from the unit. Once we got everything figured out, it was a smooth process to transition me to the lease. I appreciated her responsiveness and timeliness, and when we made the decision to empty the unit she was very helpful in facilitating this and sending me a final receipt as soon as we exited. Highly recommend this spot if you're in need of storage space in Eugene.

I had to get a refund immediately after reserving a sm unit because they wanted me to pay for 3…read moreweeks that I wasn't going to be using it yet! John kept asking me, "Have you been to the store?" What? I asked for clarification and he hurriedly put me on hold without clarification! He did this multiple times then told me it would be 7-10 days before I would receive my refund! What? So now I don't have access to the money (it was paid 10 hrs ago mind you) to get a different storage unit. It all ended with John disconnecting me! Do not rent from this CORPORATION their customer service is horrendous and their business tactics are shady! Update: After I sent an email I was contacted by Sherri a Manager. She apologized for how everything went down and asked what she could do. I told her if someone's job is customer service then John in particular needs more training. I told her I am always willing to pay a little more to be treated with dignity, kindness and helping me instead of causing more stress in a world specializing in more stress. I commend her in reaching out to make it right.

The best. Sarah is awesome and very polite. I have not had any problems there and it's the best…read moreplace to store things.

I have used at least 4 or 5 storage areas, incl for a trailer, over the last 11 years I have lived…read morehere in Eugene. I've never had a problem. This unit was rodent infested in less than 3 months. Beware that they disclaim responsibility for anything and everything in the lease! This apparently includes pest control.

If your shopping for a storage unit... this is the place…read more First of all, the facility is brand new. That means you won't have to worry about mold or rodents or insects or your belongs not being safe and sound. Every unit has an alarm, so if your code wasn't entered coming through the gate, but the door to your unit is opened, management is notified immediately. (Years ago my storage unit in Colorado was robbed, so I can't tell you how much peace of mind this gives me.) Krystal is the manager and she's quick to respond and very helpful. I was able to submit my application via email and set up an auto payment in an afternoon. This is the best storage faculty I've ever used.

RATS! I never write reviews but my experience was so awful that I feel I've been left no other…read moreoption. We had all of our stuff in storage here for 8 months. When we went back to the unit we discovered that there was a rat infestation. The manager told us that rats had been reported months earlier but we weren't informed. If we had been told maybe we could remove our stuff in time to avoid this situation. The manager said they had called an exterminator but we found a large LIVE rat in our unit and 11 LIVE newborn rats in a box. (See photos) Every surface was covered with rat urine and feces. All of our soft furniture: couch, mattress, glider had been chewed and destroyed. Between the furniture we need to replaced, the cleaning costs, and the junk removal costs we are out over $2,500. Not to mention the weeks it will take to disinfect everything so that my toddlers don't get sick. It has been almost a month and we still have not received any compensation. All we were offered was $500, which only covers the disposal fee of what was destroyed (and we still haven't even received that check yet). Multiple emails and voicemails have gone unanswered the past 2 weeks. Learn from our mistake and do not use this facility.

This is a very clean efficient well-thought-out storage centre consisting of about 200 shipping…read morecontainers, linked together Current pricing 120/month 20 foot (8 foot wide, 9' high) a little less inside but maybe 140 sq feet and high ceilings so super competitive pricing. 180/month 40 foot (8 foot wide, 9' high) a little lessinside should get you 280 sq feet and high ceilings even better deal All brand new containers. First time I've gotten a free lock - the good kind. Everything drive-up Can't beat it for larger storage needs!

Friendly service! Very clean large units @ the lowest price in Eugene/Springfield area!read more

Token was fantastic! Extremely quick check in and very helpful with the steps and procedures…read morerequired. Although parking at the Bar across the street can be a stretch the amazing customer services makes it worth it. Very efficient check out made it hassle free for us.

Most Excellent! These Guys rate 5 Stars for Customer Service & then some! They provided exactly…read morewhat I needed at a most affordable price! I was really stressed trying to make arrangements to transport my classic car from Reno NV back to Eugene OR. Michael, Token, Anthony & Ben really made this a great experience. What a Crew! Friendly & professional and fixed me up by that weekend. The vehicle was great, easy to drive and the trailer was close enough to the ground, so I didn't scrape the rear end trying to load & unload my little MGB. It was easy to secure & I had no problems all the way home. I will always recommend U-Haul above anyone else. This Crew gives U-Haul the spotlight it deserves! I am one Happy Camper! Love you Guys! Thank You! Robin S.

Great service and prices. They are lowest around. Family…read moreowned since 1978 All drive up units safe And secure.

This is a locally owned family business whose owners are friendly and reasonable in their pricing!…read moreWell maintained facility. Would definitely rent a unit from them again!