Update: Not only did they put me through this experience but they also committed fraud. They charged me for a dental cleaning that did not happen. They said they were full for dental cleanings the day I came in and also tried to coerce me to do a deep cleaning. Neither of that happened but they still charged my insurance for it. Not just for the exam and x ray but for the actual dental cleaning that did not happen. read more

Don't go here! They looked great on paper and seemed professional until I actually used them. They tell you you need expensive procedures you don't need, they overbill for said procedures, and then they don't answer the phone when the insurance tries to rectify the situation with them. I'm also pretty sure the dentist was drunk or at least seriously hung over. read more

Worst dental experience of my life and I have never been afraid of any dentist prior to this. The front office girls are super nice, but dentist and techs were terrible. read more

Not really sure where to start with this one. I had to abruptly switch my dentists due to insurance, and this was one recommended through Guardian. Long story short I finally came to my senses after I got weird vibes every time I came in for a "cleaning" where my teeth didn't feel entirely clean and they scraped away at my gums and teeth making them bleed more than normal and saying I need to floss better. So what do I do? I floss everyday as the dentist recommends, come back for another cleaning and they try to say I have 6 various cavities out of nowhere. I'm going to revert back to my old dentist somehow because after seeing various reviews about them being scammy and pushy I can feel that tension while there and I will not be coming back to this crap of a dentistry. read more

Run away! Worst dental experience of my life. I have insurance but they never billed it and said I had to pay out of pocket and they said the reason was the insurance didn't cover the codes. I have Blue shield and it covered almost all of expenses at my new dentist. read more

Went in for an 11 o'clock appointment waited for over 40 minutes at the lobby before I decided to leave. There were still two patients ahead of me to be brought back, so I can't imagine how much more I would have waited to actually have my cleaning done. The receptionist never informed anyone in the lobby of any delays. I have never waited this long to see a dentist. I will go back to my old dentist even though he is out of network. read more

If there is an option I'd give them minus 100 stars. Absolutely trash clinic and treatment. My app was at 2. I was sitting fooling around for 58 min. And even then they still haven't started to do cleaning. I said I am not gonna wait. The lady on reception told me sorry another mean woman told me to leave or to wait Dr probably another 2 hours. The problem is that I have to take my wires off and put it on in another clinic. and I have another appointment for that ! I can't chill on couch because the clinic works till 4. And if I don't put wires on I can only come to them on next Tuesday and today is Thursday !! So i should stay without wires almost a week. And that mean worker (censorship) told me they have a difficult case because of rain. Which rain ?? No rain all day. So I just left. I will write bad reviews everywhere ! I will make you famous and as the most incompetent clinic in this town. My husband was right after me. At 3 pm. But before him was like 5 people. So I am sure he won't be accepted too. So I just told him to leave. We are not coming free !! We pay for stuff. So it has to be corresponding attitude!! read more

Menifee location sucks. The girl was rude on the phone and they advertise a $40 exam and when you call they say it's $55. Don't go to them.

Love the staff! Highly recommend this dentist office! I always have the best cleanings!

My mother in law just brought over an add she received from Gulalai Matin & associates and was very fired up complaining about all of the trouble they caused her. They gave her several crowns that cracked, then replaced those with new ones that got infected and required root canals! read more

Emerald Dental Practice - Ad - Cosmetic Dentists Near Me - Oceanside, California

I wanted just a cleaning, next thing. I was handed an estimate of $3000 of confidential work. It was ridiculous. I called Blue Shield to report, and they said they technically did not do anything wrong. It was on the shady side. They are smiling and provide great customer service, but it's not genuine and not in your best interest. Keep away. read more

This has to be a office that just scams people . How is it that my friend went in for a CLEANING and they denied her that because the doctor said she supposedly had 9 fillings she had to be done for a total of 400 almost 500 dollars ?? she wanted a cleaning and was denied that for what ? because they wanted money that bad ? Horrible service the dentists would stop while checking her teeth to watch the tv ? how crazyyyy . avoid this dentist office . read more

I am supposed to get a teeth cleaning free of charge every 3 months with my Delta Dental of California. I made appointment for teeth cleaning. I went there and 45 minutes after they sat me down in the exam chair, the dentist finally seen me but first they took Xrays, then they took photos of my mouth, then they had the dentist evaluate my mouth: even though they took a whole slew of Xrays 4 months prior. All this was happening while I was pointing out to them that I was just there for a teeth cleaning. At the end, they told me the dentist recommended that I get a deep cleaning, normally $550.00 but with my plan it was only $167.00. I said that I just wanted a regular cleaning; but they refused to provide me the service. In the end, I just ended up walking out, as they wanted to know if I wanted to think about it. These guys are sheisters! read more

Avoid this dental office. I had gone in a few months ago for pain in my tooth and was told i needed a root canal and a couple crowns. Another dentist i went to a year back told me the same thing but the cost here was about 1200 dollars more for the same work. My insurance covers cleanings and xrays but i was charged outright here for the services i got which was a cleaning and xrays. They advertise that they accept insurance yet they dont use it even if you give it to them. I have checked my claims with my insurance provider and there are no claims from emerald dental practice, but there is from the dentist i went prior to them. They also tried to sign me up for carecredit after giving me back their report. Overall the staff was nice, but it seems like they are intentionally deceptive in an effort to extract as much money from you. Avoid. read more

BEWARE, CORRUPTION IS PRACTICED HERE!!! I was referred to Emerald Dental by my insurance Blue Shield. My checkup appointment was Thursday, March 25, 2021. I was uncomfortable with the lightening speed the staff were in, actually running from place to place. When I took an unexpected call from a doctor about my son in a mental health hospital a dental staff person rudely barked at me I needed to get off the phone as they had their work to do. They rushed me through the costs of future work, two crowns, two fillings, and a deep cleaning without giving me a copy, but I did add up my patient cost to be nearly $2,000. They made a next appointment for the cleaning and were anxious to get me out door. Back at home I realized I qualified for Medi-Cal and applied. I called Emerald Dental requesting they email me copies of the costs told to me, they said they would. Come Monday no email received, I stopped by to get the copies. They were rude saying they couldn't just stop what they were doing, told me to come back in 15 minutes, and told me to step out of the office. The copies I received shocked me because the actual costs they had told me would be my part was $1000 more than what the copies showed. So now I know why they rush people in and out as fast as they can. They are in the business of making money off people by lying to them to get their money before they can figure out their scam. I only gave one star because I assume the dentist and X-ray tech deserve something for their skills. But everyone that works there is obviously complicit in this practice of corruption. I plan to inform whatever authorities I can about them. read more

Normally we expect to find professionals and doctors at dental offices who are there to help us. Sometimes this is not the case. There are people who will take that expectation and turn it into an opportunity to tap money from patients and put it into their own pockets - and that be this focal point - not providing good service. Providing outstanding value and receiving tons of appreciation, is not an option for the folks in charge of Emerald Dental Practice..They prefer to manipulate. Choose another dental office to try - walk away from this one. read more

I had a great experience. The staff and dentist was amazing! I recommend this dentist to my friends and family.

Glad I found this place. just moved to the area! Manager Cindwe & staff are amazing. They made my experience easier than imagined it to be. Thank you all!! read more

Best dental place I could ever recommend, The best office manager ever is Cindee, She is always so helpful and takes time to understand and analyze the situation, and is always available to help us in every way. Thank you so much for all you do! read more

My two front teeth were near death from an accident I had almost 20 years ago. They were discolored and a completely different shade from the rest of my teeth, which was very embarrassing considering they are my biggest teeth and right up front. I went in for a consultation and they referred me to an endodontist for a potential root canal so they could whiten the two front teeth with a non-invasive bleaching procedure. The endodontist that they referred me to was kind and reasonable (and I will leave a review on his Yelp too) who could have easily done the root canal and charged me and my insurance, but advised against it because it was medically unnecessary. I went back to Emerald Dental where I ultimately went with crowns because the discoloration was just too terrible to bear. They gave me two beautifully constructed crowns that match perfectly with the rest of my smile. I was scared of the pain and the potential outcome (like fake-looking horse teeth!), but the team and Dr. Baron did such an amazing job. I appreciate the fact that Emerald Dental suggested an inexpensive and non-invasive option first, rather than attempting to upsell (something that I have experienced at other dental practices). Everyone is super friendly and helpful there and I am SO happy with the results! read more

Emerald Dental Practice - And this is the after photo - I love it and can't stop smiling! - Cosmetic Dentists Near Me - Oceanside, California

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I SO WISH I would have read Yelp instead of just Google reviews before going here. I had the hastiest, most expensive, least effective cleaning of my life. I'm so frustrated! They WILL UPSELL YOU to the debride-something-or other cleaning and say you have been hiding from the dentist. I want my money back. :( How is this not fraudulent? How is the patient supposed to know whether or not the deep cleaning is really required? We're not the experts. So we foolishly trust those with the license. Other nit-picky stuff: the logo is scratched off the front door, the office is in disrepair, the forms have been photocopied a dozen times, the office staff was gossiping loudly about poor procedures at their own office (I should have left then!) and they took a long time to get the x-rays done correctly. read more

Yikes guys- this was an awful experience. Came in for a cleaning for my wife and I- walked out the door two hours later with X-rays and no cleaning for me because they wanted $220 for a deep clean for me. Paid $143 for a deep clean for my wife- they numbed her up, used a water pick to clean and scraped away in less than 15 mins- she literally had blood between all her teeth. They even sent her off with a topical antibiotic!! What a joke- I won't set foot in this office again. Staff not professional Services not clear Up-selling isn't for dentistry read more

My wife and I have been patients of Dr. Matin for more than 10 years. Although she is excellent in routine procedures, both my wife and I after referrals to a periodontal specialist realized that if you need that level of care it is best to get a second opinion. read more

My experience at emerald dental was not good. I went for a dental regular cleaning appointment and they wanted to charge me $140 for deep cleaning. I denied because that's high amount for a clean up and I just wanted a regular clean and they made me wait in my chair one hour then assistant only apply fluoride and no flossing nor anything else. It was a waste of my time. Then for a crown cost was $900 dollars that's ridiculous high and after reading reviews I wish I had done my research. Cindee seem nice but after I denied cost $140 and crown she didn't even care about me after I was done. She send her assistant receptionist to check me out. That was very unprofessional they only care about money and not about you. Do not recommend this place. Definitely will look for a new dental office that provides a great customer care and will help you with your health. read more

Second time here and both times I felt like the staff wasn't genuine and just wanted to up-sale me. First time was okay but this second time I only asked for a cleaning and they were firm on trying to convince me to get a deep cleaning done. I politely denied because it would have cost me about $200 out of pocket (that's what I had to pay the first time) and on top of that they billed my insurance another $500. Anyway I just wanted a cleaning done. They literally just polished my teeth, flossed them and sent me on my way. Will definitely not be coming back and I would suggest that you go find another dental studio. read more

I had a great experience, the receptionist was very helpful when she set my appointment. She made me feel at ease about coming in. The office manager was extremely helpful and thorough. Dr. Barron and assistant made me feel comfortable and didn't hurt me. I've always had a fear for dentist offices but not here. I'll be back. read more

Follow-up to my previous review. First, let me begin by saying that I initially wrote a review with 5 stars because, Cindee the office manager said, "if you leave a 5 star review on yelp and google, we'll give you $100 off your cavity service". Emerald dental is basically paying for 5 stars. Second, they never answer the phone! You only get to speak with someone at the office if they are calling you to remind you of an appointment. Dr. Matin seemed to be pretty rude. I had a question about my procedure and cost, because it seemed like every time I came into the office, it was a new charge and I had to set up another appointment. Dr. Matin didn't say anything and just walked away and started helping another patient. Cindee the office manager came in and tried to explain, but she talks so fast that I felt like I was just being suckered out of more money. They definitely up sell you with procedures that I've never had before, similar to other reviews. I told that I need gum cleaning. They knew my medical background which is pretty extensive, for example, I have Lupus and autoimmune disease and recently had a kidney transplant. Shortly after the painful gum cleaning, I started feeling ill. End result was sepsis and 2 weeks in the hospital. I'm not blaming Emerald dental because its hard to tell how I got sepsis, but I don't clear them either. Overall, the office staff is nice, except for the incident with Dr. Matin. But, I just felt like the office manager was talking a little to fast, instead of really explaining what I was paying for and why my insurance didn't cover the cost. I won't be returning and my husband has decided to go to another dental office, which they said they've heard bad things about this dental office. Oh well! I gave them a try. read more

I can't speak highly enough of Dr. Matin & office manager Cindy. I've always hated the dentist and had nothing but horrible experiences, but Dr. Matin was so calming and gentle during my wisdom teeth extractions and filling procedures. All 4 wisdoms removed during an awake procedure - almost zero swelling or bruising & full recovery in less than a week. Cindy is incredibly helpful and you can tell she puts in extra effort to make her patients feel like they're her only priority. I can't thank the staff enough for making an anxiety ridden patient feel safe and in good hands. read more

My first time going to a Dentist in California and they were wonderful! Hardly any wait time and very helpful at the front desk!

Where to even start ! , I travel a lot and was visiting my brother and had a bad pain ache . So I googled the closets dentist to me and this place showed up . The manager here is so disrespectful, absolutely rude ! Here name is Cindee . Honestly the assistants don't even know what they are doing , you can just tell that office is a mess . read more

Great service, very friendly. Doctor is very nice and explains everything before they do it. Highly recommend.

An update...... As of January 22, 2024... Emerald Dental Practice has not filed an insurance claim with my insurance company. The work was done on December 20th, 2023 and January 2nd, 2024. Emerald Dental demanded payment upfront after my checkup on December 20th. They said that it was for two root canals to be done on January 2nd. They did not describe any other procedures to be done on the 2nd. On December 20th I paid them approximately 3900.00 out of pocket as what they called 'my share.' Delta USA was supposed to pick up the rest... according to Emerald. They told me that a typical root canal procedure costs approximately 4500.00... each. They also said that I had good insurance. They also warned me that if I didn't get the work done soon that I might suffer a heart attack or stroke. The receptionist said... "you don't want to have a heart attack or a stroke do you?" So I panicked and paid in advance for work to be done on January 2nd. I was gullible. Paperwork that Emerald recently sent me states that my portion was going to be approximately 1900.00. That's what I signed and agreed to. I also paid $147.00 dollars in credit card fees... which they did not tell me about. On the 2nd of January their root canal procedures failed. After two hours in the chair and extensive drilling nothing was accomplished. The guy would drill... then x-rays... then drill... then x-rays... etc, etc. Then he said that he couldn't finish the job. There has been no mention of a refund of any kind. And I still have sore gums from the procedure on the 2nd of January. 20 days of soreness is a lot. I've had several root canals done in the past... and typically there was some soreness for 2 or 3 days. And finally... one of the dentists actually keeps all of his equipment in the trunk of his car. read more

Friendly staff and always professional. Came here for cleaning and teeth whitening. Had a great experience! I'll definitely be back.

Been here three times and had a good experience each time. I was able to get an appointment quickly during a dental emergency and subsequent appointments to help prevent the problem from occurring again. Pricing was upfront and no unnecessary procedures were forced upon me. Staff was friendly, patient, and gave full detail breakdown of the costs when asked. read more

I have waited a while post this review because I don't like to bash people but this needs to be told. I went in for pain in my tooth. I ended up needing a crown on one tooth and a root canal on the other. Long story short both my teeth that had the work done still had pain afterwards. I went back to the office off and on over 8 months. They "fixed" the crown, still pain. Over the course of these months the filed down teeth that had nothing to do with the original issue. They said ground down my crowns, then said I needed to see a specialist. After months and months of going in with no relief I asked for my money back and was told "I can't give you your money back " by Cyndi the office manager. On top of that they made it very uncomfortable. Cyndi and the doctor would go into the office and argue about my case. It was just a weird vibe. I called my insurance and explained the issue. They told that I could file a grievance, which I didn't even know existed. My insurance made me go through 2 different dentists to get 2nd opinions and both dentists deemed it poor dental work...and guess what, I got all $2200 back which the office had to pay. On top of this Cyndi sold me a toothbrush for $125, when I got home and looked it up on line it was literally $19.99!!!! I was in shock and couldn't believe they pulled that on me. I found it weird when I asked her how much the toothbrush was that she seemed to pull the number out of thin air. She did refund me the money but she knew what she was doing. I have since had my teeth fixed, an no Emerald dental I did not need to see a specialized, I just needed better dental work. I'm no longer I'm pain and will never return to this office. read more

They have excellent customer service and they walk you step by step through it all. Will recommend coming if have dental need.

This was our first time going to Emerald Dental Practice referred by our HMO and the staff was great with my three children. My 8 year old was scared and they were so patient with him and took it one step at a time. They did a great job with him despite his fears. My girls were pleased with the dentist and staff. read more

I went in today,had a great experience with there fantastic staff and the wait time was no longer then 10 mins. All staff are friendly respectful and knowledgeable. I am honna continue to work with them for any dental issues I may have and would recommend to anyone having dental issues!! Thanks again Emerald Dental Practice!!! read more

Had my first visit here and had a great experience! Cyndi and the Dr. are extremely helpful and make you feel comfortable. They work with you to accommodate your needs. Looking forward to future visits. read more

I hadn't been to in dentist in quite a while because the thought alone made me feel so terrified. The entire team at this office was absolutely amazing! Dr. B, Cindee, & Brittany made me feel like I was in the right hands. I could not be more thankful to have found this place! I highly recommend them. read more