Dr. Lau was amazing for my father. He had a cracked tooth that needed an extraction. He was in so much pain. Dr. Lau was kind and calm and performed the fastest most pain free extraction he has ever had considering he has his wisdom teeth and one other tooth extracted last year elsewhere. Staff is very kind and helpful. It was an emergency visit and my dad was able to get quick and painless relief in about an hour. Recovered beautifully too. read more

Poor Communication and Lack of Accountability I was referred to Del Oro Endodontics by my general dentist after experiencing persistent pain in a previously treated root canal that my dentist couldn't diagnose. During my initial consultation, I was told I needed a retreatment, given a quote, and scheduled for the procedure nearly a month later. I specifically asked whether my existing crown could be saved and was told probably. However, no one explained that the tooth would only be temporarily sealed, that I would need a separate appointment for permanent sealing, or that this would cost an additional $180. The retreatment itself went smoothly, but at checkout, I learned that I needed to schedule another appointment with my general dentist to permanently seal the tooth. I was also told this needed to happen within two weeks to prevent bacteria from reentering the tooth. Had this been explained during my consultation a month earlier, I could have coordinated both appointments for the same day. I've had eight root canals, including two previous retreatments, and both were permanently sealed by the offices that performed them. This was completely unexpected. I had also explained during my consultation that the dentist who originally placed my crown had passed away, so returning to that office wasn't an option. After learning about the additional cost and time-sensitive requirement, I contacted my general dentist. Unfortunately, their available appointments within the two-week window conflicted with my work schedule, meaning I would need to rearrange appointments and take additional time off work. I called Del Oro to explain my disappointment and the avoidable expense and inconvenience. The man I spoke with repeatedly shifted blame to my general dentist rather than acknowledging that this information should have been communicated before my procedure. He eventually offered to try to fit me in at Del Oro and promised to call me back that same day. He never did. I had to call back near the end of the day, only to be told that my general dentist had supposedly said they could fit me in, which was why he hadn't called. Ultimately, Del Oro declined to offer a discount or provide a reasonable solution, leaving me responsible for nearly $200 in unexpected costs and the time needed to coordinate another appointment. The procedure itself went smoothly, but the communication and customer service were extremely disappointing. Patients deserve to know the full treatment plan, additional costs, and follow-up requirements before undergoing a procedure, not after it's completed. Better communication during my initial consultation could have prevented this entire situation. Instead, I felt dismissed, unsupported, and frustrated by the lack of accountability. Based on this experience, I would hesitate to recommend this office. read more

Extremely Disappointing Experience -- Poor Service and Zero Accountability I've been a patient at Del Oro Dentistry for over five years, and unfortunately, the quality of service has steadily declined. The practice has changed ownership more than three times during that period, and with each transition, the experience seems to get worse. The final straw was my most recent appointment. I called to schedule a routine cleaning and checkup, and the staff member confirmed an appointment with me. An hour later, she called back to say the appointment needed to be moved to a later time. I accommodated the change without complaint. However, when I showed up for my appointment, I discovered that the cleaning had never been transferred over or properly scheduled. What made the situation even more frustrating was the staff's response. Rather than taking responsibility for the scheduling mistake, offering a sincere apology, or making a genuine effort to resolve the issue, they seemed largely indifferent to the fact that I wasn't getting the service I had specifically called to schedule. After more than five years as a patient, I find this level of disorganization and customer service completely unacceptable. Mistakes happen, but how a business handles them says everything. At Del Oro Dentistry, my experience was a lack of accountability, poor communication, and little concern for the patient's time or needs. I've given this practice years of loyalty, but that loyalty clearly isn't being matched with consistent service or basic consideration. I'm extremely disappointed in how far this practice has fallen, and after this experience, I have serious doubts about continuing as a patient. I would encourage anyone considering this office to think carefully about the level of service they expect before making it their dental provider. read more

DO NOT COME HERE!!!! Worst customer service I have ever encountered in the industry. DR.Poonampreet is to blame, she not only ignores patients but blames others and no accountability at all! We waiting for almost 2 hours until I had to ask somebody what was going on. She then briefly came in and said she can't promise delivering today...... after 2 hours and me having to ask, who knows how long she would have had us there if not. She blames them over scheduling her but she knew the schedule since the am EXTREMELY UNPROFESSIONAL, she looks lost and tells us she is so behind and busy WHAT why would a DR ever admit that???? . Should have called if she knew she wouldn't have time before getting there. !!!!! They Do not compensate for your time or bad service they just say sorry there is nothing we can do. !!!!! guy at the front was nice. This place is a scam and takes advantage of elderly and minorities. They take all of your money no questions asked though.. Do not come here if you want to be taken care of RIDICULOUS! read more

Del Oro Smiles Dentistry - General Dentistry Near Me - Oceanside, California

Just met with another dentist for a 2nd opinion after Del Oro Smiles told me I need Osseous surgery to that would cost $3k. His assessment showed 4mm pockets, not 7mm! He was kind and honest, a breath of fresh air after being upsold for years and years! Also, the front desk finance lady Esther, didn't remember me after I had just been in one week prior and spent $900 for a routine cleaning. Stay away from this place! read more

Waste of time. Don't go here if you're pregnant! I filled out all of my insurance information and medical history in advance for their online check-in. This history included the fact that I'm pregnant. I arrived 10 minutes early for my appointment to make sure check-in was complete, and they still had not verified my insurance. They informed me that the dentist wanted to perform x-rays before my routine cleaning, and I let them know I was not comfortable with that considering I am in first trimester of pregnancy and I would like to proceed with a standard cleaning and save the x-rays for after delivery. Waited another 30 minutes for them to say that the dentist would not do even a basic cleaning, despite the fact that I am healthy, and X-rays are not medically necessary. The only reason they gave was that it has been a while since my last X-rays so the dentist was insisting that x-rays be done before a routine cleaning. What a silly reason. Not a medical or clinical justification, just, "it's been a while." They also did not think to let me know in advance that this would be required even though I included it on my E check-in information. I wasted over an hour and took time off work to be here only to find out that they will not help me. I understand the Dentist wanting to have as much information as possible to do a thorough exam as X-rays provide information about oral health that you can't see otherwise. I even understand they may fear liability if something is missed without the X-rays. However, if a Dentist truly cares about the oral health of a patient, don't you think providing at least a routine cleaning is better than doing nothing at all? It appears at this office the ability to bill insurance for x-rays is more important than actually helping the patient. Although the risks of harm by an xray to a growing fetus is relatively low, why would I take on any risk at all? For moms who want to skip X-rays due to pregnancy, keep in mind that this office is only able to accommodate the needs of non-pregnant people. read more

Dr. Um assisted by Taren, did a fine root canal procedure. Dr. Brar, assisted by Alex, short for Alexandra, dis two crowns the following week. Excellent and skillful dentistry and a very friendly staff! read more

This place is a SCAM! If you go here and they try to offer some up charge, don't do it and seek a different opinion. They tried to get my wife to go thru with a $30k plus surgery she did not need. This a corporate dentist! All they care about is the money and they will try to extract as much money as they can out of you and your insurance at the expense of your oral health. read more

I've been searching for an office that actually uses laser technology (cleanings just aren't the same without it!), and I'm so glad I found this place. I was nervous after not going for years, but Bee, the hygienist, was amazing and so kind, explained everything clearly, and even made me laugh. The whole staff was wonderful, and I'll definitely be back! read more

Amazing team that I've been going to since 2019. They are friendly, affordable and they really LISTEN to their patients. I refuse to ever get a root canal and they have never, ever tried to pressure me or convince me to get one which I whole heartedly appreciate. Other dentists I've been to just wouldn't take NO or HELL NO! for and answer. Del Oro Smiles is my go to and not just because they accept my insurance and have great rates. read more

This office use to be wonderful; however, the dentist and office manager mentioned in my original review are now gone. Not to mention the care in this office has gone down hill. I ordered a Mouth Guard back in May and prepaid for it. They received it in June never called to schedule the delivery. I called in August to inquire about it that's when I found out they received in June. They never apologized or seemed remorseful for their mistake. Not to mention when I picked up my mouth guard they initially gave me the molds and not even the guard. Do not recommend this office seems to be going through a transitional phase now maybe in a few months or years there will be improvement. read more

Del Oro Smiles Dentistry - After - General Dentistry Near Me - Oceanside, California

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Wow! I brought my friend in today and was blown away by the kindness Sussan gave to her. Susan was so kind, patient, and professional with her. Thank you for being a kind dental assistant, Sussana. Can't wait to bring the rest of my family in. read more

I had a front vernier replaced today (#10) by Dr. Brar, who made sure I was comfortable during the removal of the old vernier. She was assisted by Ikenna, who did a great job with the suction wand by preventing water buildup in my throat. This greatly contributed to my comfort during the grinding. I was concerned about color matching since my original verniers were Zirconia material made overseas. Dr. Brar took extra care to select a the right color and gave the 'scanner technician' special instructions for achieving a symmetrical smile. The final result was beyond my expectations. It is virtually impossible to detect the vernier that is not Zirconia (see pic). I have the highest regard for Dr. Brar and the Del Oro Smiles staff. read more

Del Oro Smiles Dentistry - General Dentistry Near Me - Oceanside, California

i do not recommend this dental provider. i called 3 times to get insurance info re: cleaning coverage and no one was able to tell me. left message each time for office manager and no one called back. this went on for 6 months. when i finally spoke with someone, i was offered a cleaning appointment for 3 months later - was told that day was "the hygienist's" last day. hmm, i wonder why!!!!!!!!!!!!! read more

If you are not now, be sure and visit Del Oro in Oceanside. They get it done. Greeting, to account set up, to diagnosis, to prep, then the treatment...all go smooothly..in a very friendly and professional manner. read more

I've only gone to this office since March of this year, and all they want to do is constantly upsell me and try to do unnecessary procedures!!! The last straw was the Periodontist said I needed a very invasive and costly gum surgery and was very rude about it and tried to strong arm me into booking this surgery. I went to another dentist and was told I totally did not need this procedure!!! I will never return to this office again and neither will my husband, they gave him the same unprofessional treatment. I'm sure they are doing this to other patients too, so sad. read more

They can't seem to stick to their own schedule. There hasn't been a single visit in the last 2-3yrs that actually started on time, or even within 10mins of the appointment time. Ive even waited for 20-30min on multiple occasions. They really need to consider not jamming clients in to make an extra buck and instead care for the clients they do have read more

Del Oro Dentists are corporate and are only after your pockets. I don't think people know how much they are being ripped off by getting dental services done here. This office extremely exaggerated my dental diagnosis so that they could charge me for multiple root canals, fillings and crowns and even scared me by telling me I needed a lot more work done. They just wanted me to pay to upgrade my crowns from silver to porcelain which was not necessary as I walked in with absolutely no pain in my mouth. Shame on the dentists that work here that also up-sale their services because this is exactly why people don't like going to the dentist in the first place - we're scared of being taken advantage of. I'd recommend taking your business to Surf Smile Family Dentistry for premium service and better care right across the street, they give you their honest professional opinions, they're ran by a married couple (both dentists) and they are military veterans. Truly, just go anywhere but here! read more

Went for cleaning and got up sell to $5,000 of services! Best to find another facility!

Do not go to this dental office. They are unprofessional and do not return call as promised. The dentist I had was very rough while examining my teeth. She took the back of her metal tool and began tapping on my front teeth. One month later my crown came out. The office failed to update my address and a claim was denied. I spent thousands of dollars for my husband to get work done and I wish I would have gone somewhere else. read more

Ive been here for years. I came to Del Oro Smiles unhappy with my previous dental experience. They have always been great with me. They are gentle and I have never had them upsell me. In fact, I had a problem and thought it was a cavity but they x-rayed and confirmed that my teeth were fine. No charge. My experience here is great! read more

Last week I had to have a root canal and it was the worst experience of my life because my tooth was just so bad. But I had Dr.Saremi and Darren and they made it so much better, Darren held my hand when I was really freaking out and Dr.Saremi was so reassuring the entire process! I'm so glad they were my team for this but I hope I never have to visit them again ahah My dentist Dr.savoji is amazing too!! She did my temporary crown and permanent crown and she was so kind through all my dental anxiety. I really loathe the dentist and these 3 were the perfect people to get me through it read more

I've been several times for some dental care I've desperately needed. After so many traumatic experiences at the dentist, I have to say that I have no hesitation going back. Very compassionate care, responsive and nothing like many reviews I've seen indicating less than stellar service. Try them out, I was hesitant but happy I did. read more

BEWARE! Do not go to Del Oro Smiles Dentistry! Another "new" dentist that did unnecessary work on my teeth then up charged the work. Went in for basic cleaning, came out with a supposed cavity filling and 2 preventative cavity stuff that I have no idea if I even received! Was given a deep cleaning with no numbing medication and a tooth that had a crack, she only filed down 1/3 of it! My mouth was sore for a good week, that's how this not so gentle dentist work was. At one point, she took her mirror and pounded it in a tooth and said does that hurt? WTF you think? Unreal! Signed paperwork while I was in the dentist chair, but was never told about a $25 "convenience fee" until after the fact when I was walking out the door! just another Western Dental using a different name! shame on your dentist, staff and unnecessary work oh and the terrible experience And awful customer service! read more

.I had a wonderful experience at Del Oro Dentistry! I was offered the opportunity to take part in their "We Serve" program. They did dental work for me at no cost and I am now able to smile again! This is HUGE for me I am forever grateful for the Dentist Dr. Victoria Nguyen who went about and beyond and for the entire team who was very helpful, professional and knowledge I felt very comfortable. Thanks again Del Oro Smiles!!!! Kathleen Kelly read more

Outstanding service! Dr. Yuen and Eseme were amazing! I got tooth lengthening surgery on six of my front teeth with them. They took the time to go over everything with me and made sure we came up with a long term plan and even checked in with me after the procedure to make sure I was doing alright. Amazing communication within the front ( Rebecca from billing was very understanding and informational) and back staff! Will be back for any other procedures with Dr. Yuen read more

I have never been so disappointed in an office and the customer service offered. I debated on writing this however something needs to be done. I gave them 3 weeks to follow through with a call back from their office manager so I can get my 2 year old referred to a pediatric dentist (they don't see under age 6) One of the doctors openly expressed they are short staff, this is no excuse for NO call back to handle a simple request. I have waited on hold over 2 hours now total to be told they can't help me. I sincerely hope they staff appropriately so this does not happen to someone else. read more

If I could give this place 0 stars I would. STAY AWAY. I recently turned 26 and had to get a new insurance plan, so I came here. I was told I didn't have any cavities but that I needed a deep cleaning and root planing all which would have costed me over 1000 dollars out of pocket after what my insurance would have covered. I also wanted to get new retainers, and here they had the wire kind which I was fine with but found out they charged 500 PER retainer and with my insurance coverage about 350 per retainer. I did not feel like they were being honest with my and felt like all they care about is money, so I walked out and decided to get a different opinion. I went to a different dentist who not only told me I don't need a deep cleaning (I got a regular cleaning plus another exam which the both of which were covered completely by my insurance). Not only this, I got another quote on retainers (the clear kind not the wire type) and as it turns out they cost 500 dollars out of pocket for BOTH top and bottom. And that's WITHOUT any insurance coverage. I cannot state this more clearly when I say this place is scamming people. I don't even know if they are running the insurance correctly, or even have qualified employees. look elsewhere!!!!!! read more

I almost left this establishment due to their receptionist/billing person. The first time I came by, she didn't have the answer to my basic questions and there were just too many confusions or miscommunications regarding billing for our following visits. As a family, we prefer to be told ALL financial choices but we were just not getting that tailored discussion. As it turns out, she no longer works there so...I decided to stay! Dr. Nguyen was friendly, pleasant, and knowledgeable. My X-ray technician was also kind and efficient. I had a cleaning today with Kennedy and it went well. She has the lightest hands that worked on me ever! The pricing here may be more than my previous dentist in San Marcos though because I ended up having a co-pay when I never had to pay for a maintenance cleaning in the past. The facilities is very new so everything is clean and updated. There are sufficient amount of parking spaces and several stores and food spots around. As of 9/6/19, I highly recommend this facility! read more

These guys are a nightmare, and do not care about you or your health. The worst dentists I've ever seen. They only care about how much money they can extract from you. Surprise bills are fun! In the 20 or so visits I made to this place over the last 3 years I had only seen my doctor (Victoria Nguyen) 3 times. They don't even have the real doctor come visit to check your teeth. They just have the hygienist do it all without any oversight. And they intentionally do not clean parts of your teeth during teeth cleanings so that they can make future work for themselves. This place has done irreparable damage to my teeth. I went back to my previous dentist and he was shocked at what an awful job they did. The most recent crown they put on is completely useless and will need to be redone. It's open in the back so it never had a proper seal, and decay can spread under the crown. The level on it is completely wrong too and is multiple centimeters too long, which ruins my bite. The "fix" that Del Oro Smiles did was grind away the opposite tooth to unacceptable levels. When they initially made the crown it popped off FOUR DIFFERENT TIMES. They were so scared that they literally had to use a different epoxy that isn't even designed for teeth, because they couldn't actually get the crown they made to stay on for more than 12 hours. Absolute fucking nightmare. They lie and tell you that you need root canals on teeth that you are experiencing NO pain in. They lie to you and tell you that your teeth are much worse than they really are. They even lie about the gum depths to make it sound like you're not taking care of your teeth. They request expensive procedures on your good teeth, while ignoring the teeth that need help. They won't even help you find the issues when you tell them where they are. My old dentist was able to immediately spot the cavity that had been causing me pain when these guys "couldn't spot it" after multiple x-rays and even a CBCT! The damage they did to one tooth alone was bad enough that now I need a tooth extraction and a dental implant on a tooth that was perfectly fine 3 years ago. AVOID DEL ORO SMILES LIKE THE PLAGUE! They will ruin your teeth with no care for your health! That's not even all of it... Believe it or not I could actually go on more! read more

BEWARE. You'll get large surprise bills which were not explained to you before the procedure. They have all of my insurance information. Before each procedure they are supposed to check with the insurance to see if it is covered and what the copays are, if any. It doesn't look like they do that. Hence, you'll end up with a large bills that are due AFTER paying all the large sums of copays. And they are expensive! Overall, their service is poor. One time they also cancelled my appointment without notice because of their staff schedule change. I found out that your appointment was cancelled after I arrived at the office. I would not recommend them. read more

My Son went there because he had lots of pain in his tooth on Aug 24. He had a root canal and crown the Dentist Dr A did not seal the crown my Son even paid for the better crown. Since his crown was not sealed correctly my son developed a bacterial infection he was in allot of pain and he had swelling on his jaw. He went back to Del Oro Smiles to complain of his pain and they subscribe him pain pills and antibiotics. My Son still was not healing and he looked like he had two tongues and could not have eat or open his mouth he could hardly breathe so I took him to the ER and the doctor gave him two shots for the swelling to go down. The doctor provided a note that said he needed to finish the procedure or get his tooth pulled out. We got appointment in San Diego where Dr A was at all he did was unseal the crown and give shots to the infected area and sent him home. He said to call him or office if the pain and swelling did not subside or get better. Next day my Son called office to let them know he was still in pain he needed the tooth pulled out. Del Oro Smiles said they would call him back with appointment no call so my Son called Dr A and told him he needed the tooth pulled my Son was called 8:30am told him he had appointment in San Diego at 1000am to get tooth pulled at another Dentist office. The Dentist told my Son if he was his Dentist and saw all the infection he would of pulled out the tooth that same day because it's dangerous for bacterial infection to get that bad it could of swell up my Sons throat and he would of not breathed. This took place Aug 24 was not resolved until Sept 4. This was not handled properly and I would not recommend Dr A read more

Del Oro Smiles Dentistry - His second tongue - General Dentistry Near Me - Oceanside, California

The staff was great! Daniela and Viviana were very welcoming and friendly and made my check in fast and smooth! After a few minutes Brandon took me back and started the visit, very professional and polite young man! Dentist Ybarra was very nice and informative. She made me feel right at home and as if I was a friend. Rebecca the office manager kept checking up to make sure I had all my questions answered. I never felt rushed. She and her staff have a special way of making your visit personalized, comfortable and stress-free She provided excellent service. At check out Daniela broke down the visit and made sure I understood everything! I will be definitely be coming here for all my future dental needs! Thank you Del Oro smiles! read more

Dont' know where to start. Over a year ago I had a 'Root Canal' that needed to be re-done. In leu of doing it over again they offered me a 'Mouth Gurad' & I jumped at the chance however it turned out to be a cheap, rubbery, large Mouth Guard that never fit right. A year later I decided to give them another chance... ( Dummy Me ) Getting a Crown put on where I was in extreme distress the last 15 minutes when it was being 'fitted.' They used too much leverage next to my tongues which 'hurt' for a week & rubbed against the NEW CROWN scraping my tongue. Plus my front took became chipped on the bottom where the Dentist had her fingers... again applying too much 'leverage' on my front teeth. Plus I had to go to another location that day because all their computers were down. ( What?? ) After having one of the 'Best Dentists' in Scottsdale, AZ. I know the difference in good Dentistry & bad Dentistry. I'm Sorry, but Del Oro Smiles does not offer Good Dentisty. I'm disusted & won't go back. read more

My daughter was having pain and the office was extremely helpful getting her in and putting a treatment plan together. She had to have her wisdom teeth removed and they were able to coordinate with the in house oral surgeon to get her taken care of with in a weeks time. Dr. Nasseri was great ensuring all our questions were answered and that we were comfortable with the plan before starting. The entire team was great. I highly recommend the office and the specialist for all your dental needs. Dental treatment can be expensive but they made it affordable by offering a payment plan that fit our budget. My entire family is coming here now. I highly recommend. read more

I was a patient of Del Oro Smiles for 3+ years and likes it at first. However, with each visit, Dr Alia Baydoun would find claim some new treatment was necessary - always carrying a hefty fee. Last visit there, I was told I had a cavity and not only that but that I would need a crown. I was also charged almost $200 despite having full insurance. It has been building so I went to another dentist to get a second opinion. Not only did I not have a cavity & not need a crown, I was still fine to receive (free) normal cleanings. If you go to the dentist every time and feel like you're being sold something, it is fear based, and you're nickeled and dime'd I'd recommend going elsewhere. read more

New patient to Del Oro Smiles Dental. I had my first visit and treatment. I am very happy with choice. I was impressed with staff, up to date equipment, and general "feel" of the place. I had an exam and deep cleaning. Everything went fine. I will use this office as my go to dental needs . read more

Dr. Savoji was amazing!! I came in having not been to the dentist in years. She was patient, understanding and took care of the issue on the same day for far less money than I had planned to spend. I am happy to say I've found my permanent dentist with Dr. Savoji. read more

Profesional and great dentists and hygienists. Great and considerate staff. Top notch scanning technologies. Good explanation on the procedures, alternatives, and costs. read more

DR. Baydoun made me and my husband feel so comfortable. We both have a lot of dental work to be done but she made us confident that we will have the work done and all will be well. The team is so professional, and everyone is so kind. I am so happy I chose this place to receive our dental care. They have various finance options and work with you so that you are able to take care of your oral health ! I promise you won't regret coming here. My 6yo has also been here and she DR. Nguyen! She was so kind to her. read more