Be careful about booking with this company
Booked a trip online for a private sail on 11/12/14. When we arrived at the appointed time there was no one there. After waiting we called the phone number we had for Captain Andy Stemki. He said he never got the reservation but would try to find someone to take us.
After waiting about an hour, the boat finally showed up. See below for details of the trip, our request, and the response from Captain Andy.
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11/14/14 Email to Captain Andy Stemki
I wanted to give you some feedback on our experience before I posted online. Overall we were disappointed with the experience.
First, as you know our reservation was "lost" and we had to call and then wait for our trip. We appreciate that you did arrange for us to have the trip on the scheduled day.
And while Shane and Nathan were very accommodating, their boat certainly didn't look like the one on your website. Nothing wrong with the boat, just not what we expected.
In addition there were no drinks or snacks as advertised.
All in all it was certainly not the experience we expected and we don't feel we received what we paid for.
Your thoughts?
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11/14/14 response to me
I agree. Give me a call sometime today whenever its convenience and I can refund a part of your trip. Thanks for writing me about this. It's so much better than getting blindsided by a bad review.
My cell is
Thanks.
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11/16/14
Talked to Captain Andy Stemki by phone and he agreed to a 50% refund.
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12/8/14 Email to Captain Andy Stemki
I am disappointed to see that we were billed for the full amount after you agreed that we would receive a 50 percent credit for or November trip that was less than what a expected.
If you had credited my account right away, it should have shown on the credit card statement that I received today.
When will I receive credit?
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12/18/14
Called Captain Andy Stemki to request the refund again and he told me, there would be no refund. read more