The employees were all so wonderful and very helpful with helping me figure out what kind of…read moreglasses I wanted and to help me figure out what my insurance covered and I'll definitely be going back there:)

The worst customer service. Went here for an eye exam and the ladies were rude, then went back to…read morepurchase glasses and they were rude again. They absolutely act like they hate their jobs. And they couldn't verify our insurance both times going here even with the insurance company calling them to verify our benefits. Don't waste your time coming here.

Dr. Ayers is exceptional! She is very knowledgeable and informative. Most of all, she truly cares…read moreabout her patients and their well-being. I can't say enough good things about her and her staff. I'll be a returning patient for as long as she's around! Thank you for such excellent patient care Dr. Ayers! I wish all doctors were as excellent as you.

Can't say enough good things about Dr. Ayers. Other optometrists have made me feel like cattle…read morebeing moved through a pen, making the experience, well, lousy. Dr. Ayers is patient, and explains everything she is doing, and explains everything you don't understand. Now I know exactly where I stand with the health of my eyes; other optometrists weren't nearly as thorough, nor did I get the impression that the other optometrists actually cared about the health of my eyes. What Dr. Ayers has pointed out as concerns, other optometrists have consistently neglected to mention. By the way, this visit was paid for completely out of pocket, not by insurance. Is it more? I don't know, and I guess I really don't care if it is, since it's my vision at stake. My opinion (for whatever it's worth), is go here if you care about your eyes, don't bother seeing anyone else.

I initially had my exam and bought glasses at the Lombard Illinois location, and knew about the no…read morequestions asked policy. YES, THERE ARE QUESTIONS!!! YES, I believe that they have a right to ask SOME questions, but.it was difficult to get glasses replaced beluga one of the coatings was defective. It was like looking through dirty glasses. HOWEVER.... THE KENOSHA STORE COULD NOT HAVE BEEN MORE HELPFUL!! THEY WORKED WITH ME TO ADJUST, AND ULTIMATELY EXCHANGE MY GLASSES. SO KIND AND HELPFUL; I AM VERY PLEASED. The customer service was great!! I will return, and recommend!

Has much as I wanted to give it 5 stars because one of the eye glass gals is absolutely awesome, I…read morecannot because their boss did not think the pair of eyeglasses I wanted to buy would be best even though the lens shape ( width ect) are exact same as I have now. The frames were exactly what I have been looking for. I am thankful they have a 100 day guarantee, because I am more than certain I am going to go get the ones I previously wanted. But otherwise they have awesome service. Because either way they did get a sale , but is the customer not always right?

I love, love, love, twenty twenty vision. I have been coming here with my kids for a few years now…read more Amazing, amazing staff! Brittany, Sam, Dr Ashley, Dr Meg and the entire team are incredible. The vibes are the best as soon as you walking in. They make the process so smooth and easy. Professionalism at its finest. I can't believe it's taking me this long to write a review. I highly recommend this business. Top Notch! + Murphy is the cherry on top. Xoxo Patty

I brought my daughter to Twenty/Twenty for a comprehensive eye exam and couldn't be more pleased…read morewith the experience. From the moment I walked in, I was greeted warmly by the friendly and professional staff. The waiting area was clean, comfortable, and well-organized, making the short wait time pleasant. Dr. Meg was exceptional. She took the time to explain each step of the examination process and answered all my questions with patience and clarity. Their expertise and thoroughness were evident, and I felt confident that she was receiving top-notch care. The selection of eyewear is impressive, with a wide range of stylish frames to choose from. Eileen helped my daughter find the perfect pair that suited both her vision needs and personal style. The fitting process was smooth, and her new glasses were ready sooner than expected. Overall, my experience here was outstanding. I highly recommend this vision center to anyone in need of eye care services. The combination of skilled professionals, excellent customer service, and a welcoming environment makes it a top choice for vision care. I have recommended to many friends and family! And, they have the most adorable office dog, Murphy, who is the most gentle pup ever!

This place was dirty and the staff was not friendly and instead of cleaning their FILTHY eye…read moreglasses they just talked about personal stuff while people were sitting in their VERY small waiting room. The glasses were so dirty that you couldn't see through most of them. YUK!

I took my cranky hubby to the eye doctors and everyone--from the staff to the doctor--was very,…read morevery nice and amazing. I really appreciated how kind and helpful they all were. Thank you for being a patient with him.

Great and quick service. Very nice people. It's been a very pleasant day. I am very happy with the…read moreresult of my glasses.

There is a fantastic Optometrist here. The retail portion of the business is terrible. Expect long…read moredelays in actually receiving finished goods. I ordered a set of safety glasses and after waiting three weeks for them to come into the store I decided to make the hour drive to pick up the additional set that had arrived already. Although I had set this up to pick both sets up at the same ti e I could not wait any longer and grabbed the set that was available. I asked then to switch the second ship to ship to me. They proceeded to charge me $10 shipping even though I have been waiting an obscene amount of time for finished glasses. Poor decision there! Not only make me wait a month for my glasses it then charge me for what should have been complimentary due to that time line. Lost a customer

I received a very thorough, patiently administered eye examination at this location from Dr…read more Nicholson. She answered questions with understandable and detailed information and seemed more interested in my eye health than in just selling more services or products. Her and the staff were personable and friendly. I typically do not do reviews, but my experience there made it worth the effort:-)