Through Pep Boys Roadside Assistance, I scheduled for Milstead Automotive to tow my car and was…read moregiven an arrival time of 5:45-6:15 pm. I called Milstead around 6:20 pm because the online portal did not show that the status of my service had been updated to show that the tow truck was in route or that the truck had already picked up my vehicle. I was told by a Milstead employee that their drivers were behind because of traffic and could not arrive before 7 pm. This was going to be a problem because the business my vehicle was at closed at 7 pm. The employee said that she could reschedule my service for 8 am the next day and I agreed to that. For the original service request, I spoke to a Milstead employee at 4:24 pm to confirm that they had received my request and it was confirmed. No one from Milstead contacted me to say that they were not going to be able to adhere to their arrival time. The next day, I called Milstead around 8:15 am to see if my car had been picked up and the employee said that my service had been set for 10-11 am and could not be moved to a sooner time. I let the employee know about my situation from the previous day and she said there was no documentation that my tow service was rescheduled for 8 am that day. I canceled my service with Milstead because they pushed back their arrival time twice without updating me that they would be doing so.

Towing a car with the alarm going off at 3 IN THE MORNING!!!!!! Come on guys some of us have kids…read moresleeping. Harris county is protected by quiet hours 10pm - 7 am y'all are not exempt from that rule. I call the shop to talk to them about this and I got hung up on so thanks for waking up the whole street this morning.

Granny want to thank each and every employee at Greenfield for their assistance in assisting my…read moreneighbor Mr. Thomas that sent to them to help him with his Toyota giving him starting. Granny will always keep this repair shop in my life even though the doctor isn't letting me drive for the past year but They Are The Best. Great Job AKA Granny

Greenfield's is the best of the best! Very professional and always work towards what is best for…read morethe customer!

Reyes Towing SAVED ME! Literally: THE BEST PRICE YOU WILL FIND! You know how it is when…read more*everything* goes wrong and all piles up at the same time? My car had just been smashed in a hit & run, so had to go to the body shop. Meanwhile, my Mom's old car had stopped running and needed to be towed for repairs. Caring for a cancer patient at home, by myself, I was really worried about how to get through everything. Naturally, I called AAA - that's what I pay them for, right? But $400 for a 28-mile tow?! And my insurance co.'s roadside asstc. quote was even higher! I was near panic when I began with the search engines, and GUESS WHO was the only service who listened to me and OFFERED ME the EXPERT, IMMEDIATE SERVICE that everyone else did, for half the price? Reyes! He offered immediate help, was the consummate professional and came and got the car the very next morning. Absolutely wonderful: I won't bother calling anyone else up here again - you'll do BEST to call REYES Towing. I promise!

I got into a fender bender mid-day Thursday, and originally wanted my car towed home because I am…read more18 and was alone at the scene. I was swayed by Conroe PD to have it towed instead by this wrecker company/body shop because it would supposedly be more "convenient" and "cheaper." I was not even given the card of where my car was going until I asked multiple times. On Thursday we called Tommy's Paint and Body and a woman answered, took our email address, and said they would look at it and reach back out with a quote. Friday morning we called and they had still not looked at the car, so we assumed they were busy. She again said they would get back to us. We called later in the day and she said they would look at it "now." We called for a third time Friday and a man answered saying he didn't know anything about it, they were closed, and we would have to wait until Monday. Meanwhile, the lot fees were $22.85 a day, plus a $20 impound fee even though we were led to believe it was not being impounded, a $50 "storage notification fee" even though WE were the ones repeatedly calling THEM, and on top of the $200 tow fee there was also a $35 fuel charge. We let them know Thursday that this would not be covered by insurance and we needed a quote on making it drivable and fully fixed as well. Then Monday we were just now informed that moving my car from the impound lot next door into the actual body shop would not even be an option until we came in person to pay the impound fees first, and that they do not allow over-the-phone payment. If these fees and requirements had been disclosed Thursday, we would not have left the car sitting there for days while nobody even looked at it. At that point it felt very obvious they were more interested in charging lot/storage fees than actually helping customers. They did not disclose certain fees up front, or that we would have to come in person with cash or money order just to have it looked at or to tow it elsewhere. We ended up towing it to a different shop. I let them know my issues with the service and they showed zero concern nor apologetic. Terrible communication and terrible service.

My mom's car was impounded by Conroe PD and sent here. The representative we spoke with (Steven…read moreMcKay) refused debit card payment and insisted only on accepting cash or money order. This is illegal in the state of Texas. We called during open business hours (around 1:50something pm) but were called back and told by Steven McKay he would be going into a meeting and no one would be available to assist us to get the car back. So we waited for him to contact us after his meeting before ubering there. He contacted my mom after the posted business hours to the facility itself around 7pm letting her know we could come. We ordered the Uber, had to withdrawal cash and she received two calls rushing her on the way there. When we arrived to the location given the business was closed, Steven and his family were pulled up in a car in the parking lot and did the entire transaction outside of the facility in the rain while we got soaked until he opened his trunk and had us stand under it. I still was getting soaked but at least my mom was covered. He refused to make any change for our transaction stating he had no way to provide change so we had to pay over the stated price to pay the total amount and received no receipt of transaction what so ever, at no point did he offer us any way of knowing exactly what we were being charged $271.12 for. Thankfully I had a couple dollars to give my mom or she would have had to pay him $18 and some change over instead of almost a dollar over. But when he thought she'd have to give him a full $20 for $1.12 missing he stayed firm in that he could not give change and would have to take the overcharge. He did accept the almost $1 overcharge and still provided no change. This is illegal. Then we were asked to walk around the corner and across the street in the rain to where her car was locked up. And finally given back the car. I will be taking this up with Conroe PD and bringing to light the predatory towing going on here. We were told this facility is 24 hours by both Conroe PD and Steven McKay. So having to wait 5 hours before being allowed to come due to him having a meeting was illegal as well. Contacting Conroe PD and my attorney first thing tomorrow morning. I also noticed a response from this company to another review on google where they stated Conroe PD sets a $200 tow price and that shouldn't raise before 24 hrs. My mother was quoted over $200 just hours after her car was impounded.

My daughter, a minor and automotive mechanic student, worked for Dar for approximately nine months…read moreunder the promise of training and fair compensation. During that time, she was frequently expected to work extremely long hours--often 80+ hours per week and sometimes more than 15 hours per day. Despite the workload and repeated promises regarding pay, she was often paid only a few hundred dollars and was never compensated for the extensive overtime she worked. She was also required to use our personal vehicle for business-related tasks without reimbursement for gas, maintenance, or vehicle expenses. In my experience, there were repeated inconsistencies between what was promised and what was delivered regarding compensation and working conditions. Communication was often unprofessional, and commitments were frequently broken. Based on our experience, we believe my daughter was underpaid by thousands of dollars for the work she performed. We are currently exploring our options for reporting these labor concerns to the appropriate authorities. I would strongly encourage anyone considering working for or doing business with this company to carefully document all agreements, hours worked, and payment arrangements.

After having issues with a previous service provider I found this place to replace a part I was…read moretold I needed to be done for a leak. I took my car to him for the first time and he did the part for me at a decent price.He also did a walk through to show me if the previous car place had done the listed repairs they said they did. He explained a lot of things throughly. After a few days I noticed the leak was still present so I took it back to him where he offered to test it at no charge. He found where the leaks were that the other place didnt tell me at all! So so far so good! It's great to have someone who is honest and makes sure to treat your car like their own.

I own a Ford f150. I recently had the oil changed by Ford mobile service. The Ford technician…read moreinformed me that I should replace both front and rear brakes pads due to wear, not immediately, but soon. I called for an appointment at Byrd and brought my truck in this morning. I ask for a front and rear brake job, to rotate my tires and perform an all wheel alignment and to check the rear tire for a slow leak. These folks are true professionals. They informed me that I had 40% and 60% of my front and rear brakes pads remaining, (the truck has 82K mikes on it) and therefore I did not need brakes at this time. They rotated the tires and put the truck on the alignment machine. They told me no alignment adjustment was required. I expected to pay for the hours of work that was done to check my vehicle. I got the bill and was surprised that $0.00 amount was due. I actually challenged Tim and said i needed to pay something. He said no all they had done was a complimentary inspection. I appreciate honesty. when they could have followed my directions and replaced all the brakes and on top of that charged me for an alignment. Wow ...they are some honest folks. I would recommend them to anyone!

Got me in right away, will make sure to always come here whenever I have a problem with my car…read moreespecially to see that cute black lab they have!!

Recommended to me by a family-owned service station. From the second I walked in the door these…read moreguys were super helpful, honest and true to their word. From a customer service standpoint I was just blown away with how professional and respectful of my time and my wallet that the owner (who helped me personally) was.

Steve and his crew are excellent. I just needed a small…read morerepair and the got on it right away and did a fantastic job. They were very fairly priced and customer service was a very high priority.

This past weekend my step-daughter and I faced an extremely difficult situation. We hydroplaned on…read moreI-35 southbound heading down to Texas to pick-up several horses (so we had an empty trailer and were driving a dually 3500). Our truck came out of things fine, but the trailer was banged up pretty badly and was not road worthy. I called my insurance agent who assigned me to Aggressive Towing and our driver Jimmy. While en route to pick us up, Highway Patrol came upon us and began yelling at my daughter and myself to remove our vehicle off the highway immediately. Keep in mind our trailer was not moveable and we were clearly not on the highway in any capacity. Highway patrol then ordered me to cancel my tow and told me I must use their company (who was not part of my insurance) to remove my trailer. They hung up on Jimmy who tried to explain he was almost to my location to come help me. Rather than abandon my daughter and myself, Jimmy kept coming and arrived on site at 12:19. Highway Patrol refused to let him assist me and ordered him to leave. Jimmy refused to abandon us, even when threatened with arrest for continuing to persist. He left, but called me right away and told me he would be waiting for me one exit up. He instructed me to have the wrecker that Highway Patrol forced upon me to drive my trailer to him and make an exchange there. Highway Patrol continued to harass my daughter and I and forced us to use their rig. They had sent out two rigs (one which was used for hauling off semi trucks) and shut down the entire highway to remove just my trailer (again, it was not blocking traffic and was not on the highway). The wrecker they forced upon us took me up to Jimmy one exit up and then charged me $243 for the 5 minute trip because two wrecking vehicles were involved. Jimmy staid with us the entire time and kindly kept his cool to make sure my daughter and I were safe. Jimmy deserves so much respect and I am so grateful for his presence in such a difficult time. I STRONGLY recommend using this company (And sincerely hope that Jimmy is recognized for his efforts to keep us safe despite Highway Patrol).

Do not use this company!!! I was I Houston doing some work and my truck broke down. I live 145…read moremiles from we're I broke down. Called one company and they were honest and told me they couldn't do it. Called this company and they were like "sure, no problem ". Gave me a price and I told that is fine, let's get it done. They told me they were probably 30-45 minutes away from me. So I had somebody from home head that way to pick me up because I still had a little bit of work to do and I really didn't want to ride for 2-1/2 hrs in a tow truck. Long story shortened a little. After a little over 4 hours of being told there almost there, we're right around the corner, and so on, (my stupidity for letting it go on that long) I finally called another company and they were there in less than 15 minutes, nice, polite, and professional.