We bought a new 2024 Rockwood 2720IK in late July. As other reviews have stated, the price…read moredifference is significant so we drove from NC to IN to pick it up in late July. My wife and I loved the area and plan to pass through again one day. The service desk has been consistently respectful & helpful but although the sales staff was nice they were also condescending at times. I understand that the manufacturer is responsible for the build quality and components used but I did ask for the camper to be inspected for issues weeks before arriving and I was told that was part of their process. The camper had a few defects... hot water heater needs to be replaced bc it's leaking, slide topper needs to be replaced bc it's sagging and holding water and the biggest issue is that the slides leaked all the way home. When we arrived at home, the kitchen floor had a puddle of water on it because all the slides have a hole exposed in the bottom corners. I specifically asked for a service tech to inspect the slides before we arrived and they were obviously not inspected. We decided to upgrade the batteries because we were told they were AGM, only to find out they were flooded when we got home. When I discovered that they were flooded I called to ask what's going on and found out that they don't sell AGM batteries at all. To their credit they did issue a full refund but this revealed a lack of knowledge by the staff. We did receive a very thorough overview of the camper but we can't remember his name. We learned a ton of things about our new camper and even things about our existing camper we didn't know. We were very grateful for the walkthrough. They also did a great job sealing the roof. I just wish they put the same effort in making sure the slides didn't leak. Due to these defects we were only able to use the camper for 1 trip since the purchase because it's been sitting at a dealer in Raleigh waiting for the parts since mid September. We have decided to never buy another Rockwood and never buy another camper at this dealer.

Very upfront with you on pricing, huge selection of RV's. No haggle pricing, and you fill out a…read moreform regarding your trade. Best prices in the area!

They were very easy to work with. They gave me a quote over the phone and stuck to it. I would…read moredefinitely recommend them. The quality of work was excellent. They even fixed my windshield wipers so they fit like they are supposed to. Op

The guys at Royal RV have gone above and beyond to get me into the perfect camper. Kolin, Josh, and…read moreTerry made my experience buying from a dealership top-notch, from shopping and looking at options, to financing, to continuing to help me after the purchase was complete. I highly recommend going to see these guys if you are in the market for an RV, I definitely will be back in the future!

We own a used Cruiser 2552, we have gotten help and repair and a tour when we took the Coach in. No…read morecomplaints! Picture below adding new awning, Coach didn't have one. Shop is clean and efficient.

Incompetence and indifference a bad combo. Bought a used unit they had taken on trade. Unit well…read morecared for with low miles. Ensured multiple times how unit had been winterized, oil changed, and that unit was ready to roll. Asked twice if a pre-delivery inspection checklist was utilized. Ensured they did so, and that it was completely ready to go. Took unit straight to outdoor storage for 3 weeks and had several days of freezing temps. Weather warmed for a short time, so we used the RV. Discovered unit had not been winterized, grey tank was ~2/3 full, black tank ~1/3, no anti-freeze in pipes, oil not changed, generator exhaust pipe was hanging loose below unit, all tires low air pressure. Brought unit back expecting nothing more than an explanation of how this happened, an apology and a quick fix of these items. No apology, empathy or taking of responsibility. Reluctantly agreed to fix the items but made us leave it without a clear return date, which ruined our planned Thanksgiving trip. Upon pickup, thought we would get a better explanation and some kind of apology, maybe a wash of the RV to make us feel a bit better... but instead, more excuses, double talk, indifference and attitude. Do yourself a favor and avoid this place... we are certain, the same stuff is happening with their own Phoenix products. Quality assurance and customer service would be evident throughout the company if they were important to them! Like Share

We were staying in Shipshewana and had a problem with a front wheel bearing. I checked the reviews…read moreon Allegiant and called Tony early in the morning. He informed me he had room for me the same day. I drove my rig over and he not only took care of the front wheel, I also mentioned having problem with one of my slides not working correctly. Tony and his crew took care of both problems and had my rig to me the same afternoon. Clean shop and very reasonable price.

We were sideswiped on the highway and needed repairs. Allegiant was recommended to us and boy, are…read morewe happy with the quality of repairs and service! The workmanship is outstanding! We were kept appraised of the timeline as work went along. Although it took a little while due to supply chain issues in the RV industry here in Elkhart, it was WELL WORTH the wait. Our rig looks brand new. It's a beautiful job well done. We wouldn't hesitate to drive a distance to come back to Allegiant for any future repairs or service needs. Although it's a small shop, it's mighty. The staff is professional, courteous, and well skilled in dealing with any repair or body issues you might have with your RV. If you read the reviews on Google, they are a 5 star company in Middlebury, IN, and we can't say enough about how well we were treated and how beautiful our rig looks. We left a positive review there, too, we are so grateful for the awesome job you did. Thank you, to Tony, and the professional skilled people you have working for you. You are a true asset to the Elkhart RV industry.

Thor Factory Service went over and beyond to get our 2021 Thor Outlaw 38MB safely back on the road…read morefor us. We called and emailed their support team prior to passing through Wakarusa at warrantysupport@tmcrv.com. We were contacted within 24 hours by Aaron Mondy from their customer service support team. Our problem was critical due to front wall separation. So they worked to squeezed us into their shop the day we were passing through the area on our trip. They let us plug into power when we arrived the night before. Then the next morning they quickly started work on our coach promptly at 7am. They not only fixed our wall separation issue but also helped button up a few other issues we were having and updated our system software as well. Every service tech was extremely helpful and friendly. They had excellent communication from start to finish! We were thoroughly impressed with their work and would highly recommend Thor Industries. We also had the opportunity to take a factory tour during our stay, which was a highlight of our trip! Thank you THOR!!

Buyer BEWARE!!! We bought a new 2023 Aria and have put 8000 miles on it. Lots of problems, but the…read moreone one that makes me SCREAM is the pleather is de-laminating - yes peeling. It's going to cost thousands to have reupholstered I sent a note to thor customer svc and have not heard back - obviously! our Vin ends in NCNY4976

Let me preface this review with the fact that everyone we dealt with was very nice. This is a…read morenewer Lazy Days location and it really seems like they are still doing business like a Mom and Pop, not the way Lazy Days Corporate would run the dealership. Don't get me wrong, I love supporting small businesses but there are things about buying at a Lazy Days that are good and we were excited to become a Lazy Days customer after visiting the Tucson store a couple months prior. Elkhart could use with extra on site corporate training at the location. The communication breakdown between departments is astounding. Our story: We were not quite ready to trade in our camper. We thought we would take a year to decide what we wanted then pull the trigger after finding a really good price. But we found exactly what we wanted and they did give us a better offer than what other dealers had offered. It was even attractive enough to trade instead of selling privately. So we put money down on one June 21. We had our bank check in hand within a few days. But our salesman left and we were handed off to someone else who couldn't even be bothered to show up for our closing. We heard "we will call you back" at least a dozen times from Sales, Finance and Service departments with no return call. Finance department was swamped with more deliveries than one person could handle and after chasing people to get a closing date, we finally got on the schedule for July 8. In contrast: Our neighbors loved the floor plan we were buying and found the same one at a dealer in Indy. They put money down on a Friday and had it home on the following Tuesday! Problems at closing: Numbers were wrong, changes needed to be made, salesman was needed, store manager was needed, paperwork girl was needed and service was needed. There wasn't one department that got it all right. Our walk through was stale. Even though we were trading in a similar unit, there were many features on this one were were not familiar with. Thank God for YouTube and a college education to figure things out on our own! Pros: Free sites at the dealership to camp on for your initial shakedown so you are there should you need help. Gabe in service was a bright spot. Very patient, knowledgeable and helpful. The hitch was installed for us and the very minor issues we found were repaired within a few hours. It's also very close to the factory so if there were major issues you'd be close enough to go to Millersburg for help. But Forest River is typically not loaded with major problems. Lazy Days also gives you a free 13 month or 260 night free membership to Thousand Trails and you can get service at any Lazy Days across the country. All in all we love our new camper and feel we got a reasonable deal in a volatile market. But Elkhart needs more corporate training. Checklists for each department to be sure closings go well would be stellar. More communication and teamwork would completely change the experience. It was incredibly stressful for us. Not fun at all. We aren't sure we will ever go back to this location.

I have been calling this place for over 2 weeks. they do not get back for nothing. whoever this…read moreDebbie is in parts is robbing this place blind. She blows smoke in Ur ass about anything you are trying to get, Even the person that answers the phone that shifts Ur call back to her can't get her to respond to her emails, everyone save Ur breath and don't even call this place' complete waste of Ur time. All i am trying to do is get a simple cargo door made for a Coachman Mirada 2015. Bein nice and kissing ass does nothing to help you. Including a respectable person gets you nowhere, Coachman RV in Middlebury is just as useless, I was told by Amber Aswald at that place' That we are not good at keeping records. Wasted over 2 weeks with her. She to takes 3 days to get back to you each time you interact with her, They the piece of junk' and they can't even get you simple cargo door for Ur RV that you spent over a $100.00 for,

This is a great park. I went up to the service center to find out where I could buy a hose as mine…read morewasn't long enough Patty was opening her car door to leave for the day when I came up. She said that they had hoses and proceeded to unlock the shop door and check me out with a brand new hose. Patty went way above and beyond and I will be forever grateful. Will see you next year.

Stayed for about a week in the RV park. Absolutely loved the office staff, very professional and…read moreaccommodating. Can't ask for more than that. Park was roomy, easy in and easy out with large fifth wheel. Sites level, water good, power within specs. Looking forward to next year!!!

We've spent a few years on the hunt for the perfect toy hauler 5th wheel. Prior to visiting Grand…read moreDesign, we were pretty sure we knew what we wanted and now, after a tour and seeing everything, we're positive! The tour itself was fabulous, from the moment we called to get information, joining the other guests, the plethora of information and seeing first hand how well the Grand Design trailers are made. Although you can't walk through all of the trailers at their plant, they have a local dealer that has a plethora of floor plans nearby. Following our trip and tour, we ended up having a list of questions. We were able to call and get every question answered, which was fabulous! Definitely pleased with everything we have learned about Grand Design.

I would like to say. Their products are acceptable. Right now, I move to Australia, and my friends…read moresuggest a local company. That is the Basic Trailers. For those people who are living in Australia, simply check it out at https://www.basictrailers.com.au, where are reliable, durable, and affordable trailer products.

We were excited to be looking for a camper to put on a permanent site in Northern Michigan. We…read morestarted the process working with Chad and he was wonderful. Chad departed from the company and we got passed around from person to person, no consistency, no clear answers. We arrived this morning to pick up the camper at a scheduled time and no one knew we were coming even though the appointment was confirmed within the last 3 weeks. Camper still sitting on the lot winterized and not through service and no one seems to be concerned with the fact that the ball was seriously dropped.

I recently worked with Louren Bates at Camping World Elkhart, and he provided truly exceptional…read moreservice from start to finish. He went above and beyond multiple times to make sure everything went smoothly and that I felt supported throughout the process. Even after my purchase was complete, Louren continued to check in and help me coordinate transport -- often on his own time. It's rare to find someone who shows that level of dedication and genuine care for their customers. Louren represents CW Direct exceptionally well, and I'd recommend him without hesitation to anyone looking for an honest, thoughtful, and reliable experience.