Currently staying here and it is well beyond my expectations on this trip. The rooms are spacious and super clean, so much so that our bathroom still had a fresh smell of cleaning supplies. We're in a king corner suite and there's more than enough space for my partner and I. The shower is probably my favorite bit and I love the fluffiness of the comforter. There is complimentary breakfast which is beyond your bagel and yogurt hotel breakfast. Think omelettes, biscuits and gravy, bacon, egg, fresh fruit, and so much more. Parking is complimentary and it's walking distance to the mall. Only gripe is the elevators being a bit of a mess but I'll take it. read more

Stayed 4 nights here as we were attending a wedding in Laredo. It's conveniently located less than 10 minutes from the airport. It's also really close to the mall, to Walmart and a gas station. So it's pretty much located near everything you need. Its a massively large hotel. 6 stories high. The layout was nice. With all the hotel doors facing into a central courtyard. I love the fact that they had a really nice spread of their complimentary breakfast. They had an omelette/egg section with plenty of toppings. They can also make up French toast or pancakes on their griddle. Lots of selections of pastries, fruit, granola and cereals. I also like how big the breakfast area is too, so your never waiting for a table to open up during prime time. Check in was relatively easy. There's a whole bunch of parking even though they share a parking lot with the adjacent hotel. The rooms were large and spacious as well. There's a living room with sofas and a large table (to work) and a TV. Then the large bedroom had a king size bed and another TV! The sink for the bathroom was separated from the shower and toilet which I really don't care for. The bed was super comfortable. And they have pillows of varying height for your comfort. They also have a mini fridge and microwave in each room. There's an indoor swimming pool which is nice. As well as a smaller than expected gym, but it got the workout done. I love the water feature they have in the main lobby. It was pretty cool. Several things that I didn't like though, which cumulatively resulted in the losing a star were: 1. Only 1 elevator was working during our stay. And with 6 floors and so many guests, elevators took a while. 2. Took the shower a good 5 minutes to get up to the right temp which is super annoying and wasteful. 3. Several occasions my key card all of a sudden wouldn't let me in the room, so I had to goto the front desk to get it fixed. 3B. On that note, all you have to give the front desk is the room number and they'll get you another key. Which is cool, but they don't ask for any other forms of verification, they just give u a key to the room u ask for, which is kinda scary, especially if there's a creeper or stalker following you around. 4. Ac unit was on the fries. I had the heater turned on and it kept blowing cold air. Or I would turn the unit on and it would keep on going. Overall a great and comfortable stay (not too expensive either). If your ever in the Laredo area, definitely check this place out read more

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This is an excellent hotel Bed is very comfortable Breakfast is awesome Employee are very polite But....... Nobody told us that they have complimentary drinks that was a Bummer. Also HOUSEKEEPING you left some hair in the shower. I complained when I checked in at 2pm When I came back at 9PM it was still there. They did clean it after I complained again. Other than that This was an excellent stay. I will definitely stay there again PS after a month and a half of staying there.. my credit card was charged another $277.63 I am give the benefit of the doubt. I am hoping it was a mistake. read more

I stayed at this hotel from 7/2/23 through 7/22/23 for work, and I have to admit that the bosses made a great call picking it. The hotel is regarded by many locals as the best hotel in Laredo, and with the remodel it is currently getting, will certainly hold up to that reputation. My spacious room was practically brand-new, and well fitted with furniture and storage space. The AC held up to the brutal summer temperatures. If only the fridge were a little bigger . . . Breakfast (inclusive) was always hopping, and the food was on point. I had made-to-order omelettes, fresh fruit, and eggs during my stay. I never had a bad meal there, and from what I saw of the lunch and dinner meals, those were also good to go. The staff was friendly and accommodating for the most part. You could tell some were probably over the remodel and all the craziness it involved, but all in all, they were coping. Many shops and restaurants are within walking distance of the hotel, as well as movie venues. I very much enjoyed my stay here and would hope to stay here again if ever in the area. read more

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Rude bartender and had an annoyed face all the time and especially if you asked him for anything, why are you there? Rest of staff very nice and helpful. We did let him ruin our trip! read more

We are traveling to Laredo for my high schooler's swim tournament in the coming weeks. I tried to book on my phone and somehow it was garbled and I booked for that night instead of the correct date. I called and attempted to have it postponed to the actual date. I didn't necessarily want a refund I wanted to postpone it to the dates of my actual trip. Unfortunately, it was straight to the off shore call center where they informed me that the "Refund Insurance" was only in case of medical emergencies etc... I would have opted out of this so called insurance, but there was no visible way to do so on the phone app. The call center person told me she would cancel the reservation and submit a claim to the Refund dept., but when I hung up it seemed doubtful that there would be any progress. This seemed like a way to placate me so I would feel like they were trying really hard to help me. No rock unturned, that sort of thing. In the next day or so I expected an automated email that would reward my patience with a turn down of my request. Instead of one email I got about 5, one of which refunded the insurance on the stay ($19.63). As for the actual room costs, one of the emails from the off shore call center stated: "Please be advised that we did reach out to the property and request the courtesy cancellation and were advised that the penalty will not be waived for this reservation. Please keep in mind that our ability to refund the reservation is based on the hotel's discretion. If you do have the name of a person at the property who approved your refund I will be happy to reach back out." So this wasn't a decision by Hilton, it was the local hotel/manager who decided to screw us over. I'm sure the manager was looking forward to getting paid for doing nothing and having that pad his books. Things are tough all over whoever you are and I've been a Hilton Honors member for over 20 years. Getting ripped off for trying to patronize your establishment was not what I expected. read more

Terrible service. We were in Laredo for a funeral. The staff is very rude. The girl who checked us in the first night was great. The weekend staff was the issue. Both guy and girl at the front were young and more interested in flirting with one another than helping guests. The girl was rude and on her phone a lot. Both employees were terribly rude to other customers too. Any time we needed even just a physical key to our room they were horrible and acted bothered to do the basics of their job. We had 2 rooms day 2 and then our flight cancelled day 3 so we had to stay another night meaning unfortunately I had to deal with the front desk a few times. The self check in clearly makes them think they don't need to greet guests with courtesy. Bottom line there may not be many upscale options in Laredo but if this is the better hotel out of most I can't imagine the service at others. To the franchise owner hire friendly staff or give them customer service training. We liked the actual hotel but staff attitude really ruins the ambiance. read more

7 days here out of 9 and totally enjoying my stay. Very quiet and peaceful. Great customer service. Housekeepers are accommodating to my situation as an elderly, disabled guest. Nice location and close to a variety of stores and restaurants. I will definitely return since I'm from San Antonio, TX and visiting my son, his family and in laws. Sincerely, Catalina Rucker read more

The girl at the front desk gave us some push back because we booked through FEDROOMS. Said she would have to talk to her SUP. I asked her to call her SUP now so she can rest easy that it's a legit service. She couldn't get a SUP on the phone so she said SHE would allow it THIS time. I reminded her that I had no issue clearing it up with a SUP now. We've been using FEDROOMS for 15 years not once have we had an issue. Next day, a different girl assured us they do get customers checking in through FEDROOMS. read more

Rooms are nice, and the facility is clean, but the staff doesn't seem to be very accommodating. Every reasonable request is met with a NO, or I can't help you. It's like they don't even try to help. They don't even offer complementary coffee before 0600 or shuttle service. As a long-time Dimond member, was very disappointed. read more

One of the nicer hotels in Laredo. I worked from the hotel a lot and saw things that may not stick out to someone just walking to and from their room. Main thing to me is a lack of cleaning. I was on the second floor and had to walk by the area where the vending machine is. There are carts in there where I assume cleaning people put food and plates and drinks from the rooms as they clean them. Every day this trash and food was overflowing. I think some days they don't even take this down. I assume it's the same on every floor but I didn't check. Also it seemed that after breakfast no one puts tables back in their place and during the day no one collects trash like coffee cups for example until the evening reception starts. One the evening reception no one checks very often. There was one night when they had two dips out but nothing like chips to use with the dip. Literally there were pretzels and goldfish and trail mix to dip in there two dips. Also we used to be able to use the morning drink stations during happy hour, now they lock the machines so the only drink offered is lemonade or alcohol, nothing else. Overall it's a good hotel, they just need to hire someone to clean the lobby all day and empty the trash throughout the day and it would be better. read more

Had a wonderful stay. Fantastic made to order breakfast. Room was spacious. Comfortable. Loved the digital key check in. New,clean. The only slight negative... was low water pressure but that might have been a regional drought issue. read more

Clean rooms. Quiet setting. Mall across the street. Friendly and polite staff. Staying again there because it was a pleasant stay.

One of the more expensive hotels in Laredo but also I feel one of the safest. I stay here often. The restaurant in the hotel is top notch. A bit pricey but excellent food. Watch the drinks as they add up quickly and can really run up your bill. I love the keyless room access with your smart phone. This is new for me and I like checking in and going direct to my room via my phone. Inside was recently upgraded, new carpet, rooms upgraded which I feel was needed as the rooms and hotel had an "old feel" before the upgrade. I had a minor AC problem the first night of my stay, I reported it and when back to the room for my second night it was awesomely cool. They also brought me a cheese and fruit try with a glass of wine free for the inconvenience . That's really striving to make thing right with your customers. I was impressed!! There are cheaper options in town if you are so inclined but I would highly recommend giving the Embassy Suites a try. read more

Embassy Suites by Hilton Laredo - Complimentary cheese and fruit tray brought to my room my second night due to a minor AC problem I experienced. - Hotels Near Me - Laredo, Texas

We always stay at this hotel when we come down here for family events. We've never had a problem with this hotel at all. Every staff here have always been kind and helpful. They have complimentary breakfast till 10:30 am and happy hour at the bar in the evening. The rooms are always clean and the staff are more than helpful. They have a refrigerator, microwave, dining table and a sofa sleeper if you need it. You also have a door to the bedroom to separate the room from the living area. We'll always stay here when in Laredo, TX. read more

The hotel is right behind the mall, it's little hidden and confusing to get too. Once you find it and look at your gps it kinda makes sense why the hotel is here. The staff at the hotel are very friendly and will answer pretty much any questions. They do have a friendly reminder if you pay with debit card, what your financial institution may hold on your account. Food : they do have complimentary breakfast, there is a fee if you are not staying at the hotel to it. They do give you an option of eating from the buffet line or you can ask the chef to stir something up for you. They do have pretty much every vegetable and meat option for your omelette as well. They do have a fresh fruit and vegetable bar if your a vegan or choose to eat something different. Room service is on point, they actually picked up my daughters toys.... I didn't expect them to do so, nor did I know when they showed up. None the less the help was greatly appreciated and as well very kind. As an options free of charge of you can get a tooth brush, lotion, shampoo conditioner etc in case you forgot yours at home. I will say that in the future I will be staying more here. I did appreciate the level of service given, being away from home. read more

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This is a great hotel that is worth every penny of the nightly rate. Quiet location with ample parking. Clean rooms, lobby, and exterior. Very friendly staff. Spacious rooms with comfortable bedding. Oversized absorbent towels. Reliable WiFi. read more

I have really grown to love Embassy Suites. And, after a pretty terrible experience in Laredo overall, I would have to say that this hotel was the highlight of my trip. Comfortable bed. Quietish rooms. The rooms seemed more spartan than most -- as if some artwork and some furniture were missing. I would recommend NOT getting a room in the back (I believe a west facing room). These are over the air compressors and, when they are on, they are pretty loud. The light blocking curtains dampened some of the noise, but not all. As noted elsewhere, breakfast was above average! read more

It's one of the finer Hotels in Laredo. I've had wonderful stays in a couple of not so nice. It just really depends on the time you arrive. When it's not full. services very good. I've been here in the summer when some people bring all their children And completely overtake the pool area. I seen some improvement in this area which makes it a lovely stay now. I'm hoping I have just not been lucky. I believe they're trying to curtail the mess some people leave and I've seen some great improvements read more

I would give a little better review ,but.... I'm staying here for extended period of time. I've noticed some things that can be improved, my room needs some updates, stained carpet, caulk around the windows is old and is showing signs of water damage. I do have to say that the hotel is working on remodeling so these issues should be fixed soon. The main problem is the staff seems to not care to actually follow through with concerns. The carpet in my room was soaked so I went to the front desk and told them and they said maintenance would be right up. No one showed, I gave it another day and then another, thinking that maybe they would show but nothing. I asked again and this time it only took 2 hours to come and fix. I also asked not once not twice but three times about a possible room switch, they said the manager would have to authorize it and they would ask. My roommate asked once again and nothing, manager is always in a "meeting". read more

We will be staying somewhere else during our future visits to Laredo. The experience is not what is used to be. Although showing their age and a bit over priced, the rooms are nice enough, but the breakfast area was flat out disgusting and sticky. The staff was not English speaking at all. While I do speak enough Spanish to get by, repeating themselves over and over until I submit and respond in Spanish is unnecessary. They is no need to punish me with avoidance when I grow tired of your little language game. I understand you wish to ONLY cater to the travelers from Mexico, but others do stay there too. Fortunately for you staff, less and less English only speaking people will want to stay there. Buena suerte tirones. read more

It was a great stay. The most easy check-in and checking out. No fuss no muss. Everyone is so friendly and professional.

This hotel is very nice and spacious, complimentary drinks,snacks & breakfast. This was my first time staying here,I was impressed till I started to look around and noticed toothpaste residue on a glass cup and what looked like blood splattered on the wall in the bathroom. I would have asked for another room if I was not on such a tight schedule. Looks like housekeeping need some better oversight. read more

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Standard Embassy Suites offering here which stands well out ahead among other properties. Great service at the front desk. Room is well kept and groomed. Guest bar puts on a great spread with drinks, domestic and import beers, chips, hummus, and veggies. Breakfast is exceptional. Made to order eggs, omelettes, pancakes with offerings on the breakfast bar. Being in Laredo, a little Mexican flair is offered with exceptional refried beans and really delicious house made (hot) salsa. This is the best place to stay in town hands down. read more

We had our wedding reception at this hotel back in June/2008. We reserved the entire reception hall and got a free hotel room for only $ 3,000.00 which was a great deal at the time. The hotel service was awesome to say the least. In 2017, we had a family reunion there as well, and again, the hotel service was awesome. I would recommend this hotel to anyone who wants Great service. read more

Good service and nice rooms... kids enjoyed pool.... warm breakfast and we also enjoyed drinks

This is your best bet in Laredo if you don't want to stay at La Posada downtown. The suites are large and most of them are refreshed. Clean and consistent. Nice people. Love that you can open the window a bit and get fresh air. Only complaint I have is my room was missing the mirrored closet door and had a hole in the bedroom door. When I asked the front desk to have it taken care of I was told that nothing could be done about it and that they knew the door was missing. Ok....so why are you 1) not fixing it & 2) still renting it? Don't let them give you room 631 if you want a mirrored closet door and a hole free door. read more

They did not change the Bed sheets everyday . Breakfast was ok ! Nothing very impressive, good enough to get full . Hotel food did not had many healthy or vegetarian options. read more

This is the best Embassy Suites that I have stayed in, it was a nice surprise to find this coming to Laredo for the first time. My room was spacious and comfortable, updated and clean. As a frequent traveler for business, I have only a few requirements for a five star Yelp review at a hotel. Clean room, comfortable bed, ample hot water and good water pressure. I did not have any problems during this visit, my interactions with the front desk were pleasant and they were very friendly. I will definitely stay here whenever I return to Laredo. read more

First time here and had to get up early. Hit the sack at 1000pm on a Thursday night. At midnight my walls started shaking w/ Latin music and a DJ yelling out. They have a party room that they book regularly with absolutely no respect for guests. I called the front desk at 1230am because I could not sleep with the noise. The broken English response: "I apologizzzze, it will be over at 1pm"....WTF?!!!!! Never again! read more

This is the newest Embassy Suites I've stayed in, and therefore definitely the nicest. The bed was one of the comfiest I've stayed in recently, with six down pillows of varying fluff levels. The complimentary cocktail hour had more snacks than I've seen at other Embassy Suites, including pretzels, popcorn, potato chips, tortilla chips, pita chips, hummus, salsa, chex mix, salad and crudites with ranch, and sliced fruit with yogurt dip along with beers, wines and mixed drinks (5:30-7:30pm). The breakfast was also a step above with big omelets made to order, bacon, sausage, potato wedges, delicious hot salsa, scrambled eggs, rice, refried beans, breakfast breads, pastries, fruit, coffee, tea, juices, oatmeal, cereal and yogurt. The salsa was seriously amazing. Another thing I love about Embassy Suites is not having to check out. The invoice is slipped under your door in the morning which is a timesaver. Only negatives: one of the two elevators was out of service, and apparently had been for quite some time according to other frequent guests. With an 8-10 floor hotel, this can cause quite a delay. I seemed to luck out and and never had to wait too long though. Also, I noticed after I got up in the morning and unplugged my phone from the nightstand that there was a super long black hair behind my pillows. Certainly not mine. There was no full-length mirror. The doors were kind of wacky too. When walking from the "living room" through the kitchenette to the bedroom, there were a bunch of doors that all opened in to each other (bedroom, closet and bathroom). Nothing that would keep me from staying here again though. read more

I like my room except the carpets seemed cold and wet. Had to make sure I kept on my flip flops...

Nice hotel, nice staff , and across the street from retail mall. I didn't like that they have no security or valet for protection of my vehicle . Also, that the shower curtain was cloth and toilet seat was not sturdy. I hope it's fixed soon. read more

As usual, the rooms/suites are great, but the one thing I love is the breakfast, and for myself, only ten bucks for the buffet, that's not bad, and it's pretty good, to. read more

The stay was great UNTIL we experienced illegal activity. My family and I were staying here for a wedding, and my brother-in-law left his Notre Dame class ring on the nightstand in room 509. Once we got to breakfast with the family on Sunday morning, he realized that he had left his ring there, and knew EXACTLY where he had left it. He called the front desk and spoke with Eduardo who notified the Housekeeping manager. They checked the room which had already been cleaned, and reported to us that the ring was not found, but that we could come by and fill out a report. My brother in law had already looked through all of his things just in case, turning everything inside out and his ring was not there. All six of us went back to the hotel where we checked the room ourselves, but to no avail. We spoke with a front desk manager and the head of housekeeping who were somewhat helpful in describing that our best bet would be to file a police report; however, neither of them could/would clearly answer the question: "WHO cleaned the room after we left?" We called the police who came to investigate and question the housekeeping staff. We were in the lobby the entire time and witnessed 5 or 6 maids running back and forth on one of the floors, and communicating across the floors to 2-3 more maids who were ALSO frantically walking the halls and speaking in hushed, hurried voices. The ring is valued at $2700, so whoever had taken it, would be charged with a felony. While we were waiting for the police to do their work, another gentlemen approached the front desk reporting that his phone was missing, and he also knew EXACTLY where he had put it down in his room. And this was around the same time that we called the hotel reporting the missing ring. After waiting a couple hours, the police came back to us saying that the ring had not emerged but they were going to file each maid's and employee's testimony. The police left and the staff told us that the maid told the police that "she saw us leave the room"... "the door was left open" and that she saw a "lady on the phone" near the room, and she had asked her if that was her room and she responded no. Suspicious much? As my brother in law says: "the best lie is a half truth." The half truth: she did in fact see them leave the room. The lie: "that the door was left open" and that there was a new lady now in the picture. We insisted that the Embassy staff check the room's card reader to determine WHO entered the room that day and WHEN. The card reader indicated that this particular maid had entered the guys' room almost immediately after we had left. So no, they did NOT leave the door opened. No, another "lady" did not enter the room. Yes, she had in fact inserted her card to room #509, entered, cleaned, took the ring, and of course had enough time to stash it in the complete six hour time frame we were waiting around at the hotel. The staff gave her one more chance to come clean - we just wanted the ring to materialize. We said that we would not press charges or pursue further action if we could walk out with the ring. She still denied, so unfortunately the case is now in the police departments' hands, and this person is still working for the hotel where she knows she can get away with theft, and the entire Embassy operation is dishonorable for allowing such action and continuing to employ thieves. read more

I stayed here on business in January. The hotel and staff were great. It helps to be a Diamond member I guess. Unfortunately, my business meeting did not turn out so well which is why only 3 stars. I had a contract for a private event, and even had a contract. When the bill came, there wasn't any gratuity, the servers were clueless (but had given very good service), and there was a room setup charge--which was not in the contract. After a number of e-mails, I received one from the GM stating "doesn't he realize that there is very little profit in food". My guess is that he did not check to see who this was going to before hitting the send button. Bottom line: your profit is your problem. If you make it the customer's problem, you won't have one. I spend a lot of nights in hotels throughout the year. Guess I won't be returning to this one. read more

I have not stayed at an Embassy Suites in quite some time, but hands down this is a wonderful hotel. The rooms are clean and very nice. The morning complimentary breakfast is too die for!!! So many options and full of flavor. The complimentary happy hour is amazing great food selection and open bar menu. I have had dinner two nights in a row here and it has been amazing both times. The food is hot, fresh, seasoned well, and made with care!!! Great staff and wonderful service. This will be the only hotel I will be staying at when I visit Laredo again. Thank you Embassy suites for such the great service you provided. read more