I really appreciated my experience here while renting and especially when I dropped off my rental I…read morewas using crutches while I was on my way to return the key a certain enterprise employee named Ursus Perez saw me when he was on his break and helped my struggle of walking he immediately took care of the keys and car and saved me a lot of time and energy! Thanks so much that was greatly appreciated! I'm definitely renting again in the future !

Needed a car (truck in the shop) for extended weekend and Enterprise rented me a quality (new) car…read moreat a good price. Most car rentals provide you cars. Customer service is what makes the difference. Checking out a car Mildred and Galo were helpful and friendly. Checking in, Natalia, was kind, polite and friendly. Excellent!

I understand that all companies may exercise conditions for renting a car, however, it is very…read moreunproffessional to have reserved a car after providing ALL information including debit card... to come to a store with the sirprise they WILL NOT RENT THE CAR WITHOUT A MAJOR CARD. THAT BEING THE CASE.. DO NOT RESERVE THE CAR WITHOUT INFORMING OF THIS REQUIREMENT UP FRONT. Very low standards when they fail at the basicd.

Had a reservation they didn't honor it wasted money and my day and to top it off they had a bad…read morenasty dressed manager come tell me why

Absolutely do not waste your time, energy, patience, or anything else on this business. Bryan, who…read moreclaims to be the franchise owner, runs his business like a five year old "playing office," except that the five year old would likely be a better manager with fewer temper tantrums. Long story short, I walked away with no rental vehicle... on any of my reservations! You're better off giving your business to various kindly Uber drivers (which will probably be cheaper, too!).

Worst rental experience of my life!! I usually always go with Avis bc of their nicer fleet but the…read moreowner of this location will add every charge possible to your final bill. I was charged a smoking fee for no reason $450 (I don't smoke) , $20 in gas even though I filled up at the closet gas station (tank was not even full when I got it) also a late fee for dropping the car off earlier than I booked the reservation for but this location has the worst hours for an intl airport. Be careful renting from this location!

Terrible service. I'm gold and make almost weekly reservations with Hertz. I'll never rent a car…read morefrom the Laredo location again. I had a reservation, confirmed and paid for. When I arrived at the counter the agent was extremely rude. Greeted me by saying "What do you want?" I showed her my reservation (usually the keys are already pulled and waiting)... she shouted "Well I don't know what you want me to do! I don't have any cars... they're all dirty" I said "Oh... Well how long does it take to get one clean?" She replied "Well even if I had a clean one I have 15 other reservations... and they would come before you anyway" I ended up leaving the airport and renting elsewhere. Worst customer service ever. I can understand having to wait to get a car cleaned, but I was treated like a dog.

5 star rating and if I could give more I would. In particular, Jennifer, who was patient, helpful…read moreand caring with my dilemma. She solved my issue with grace and kindness and I am forever grateful for her time and concern with my situation. I will never forget what she did for me and I will always rent with Hertz whenever I'm in Laredo again. Thank You! Thank You! Thank you!

never experienced such poor business in my life. People would not answer the phone when attempting…read moreto call. make reservations for a vehicle and they are quick to take your money but wont rent out when you show up Without a credit card. I have never dealt with this shit Before and people unwilling to help.

Ive rented from these folks 3 times and all 3 times (different employees) were outstanding…read morecourteous and showed great customer service! If thefre was a "snag" they immediately advised me on it and worked to make it right! The other local rental places do not come close to the level of service as they do!

I had recently rented a car through an insurance claim with State farm. I was recommended the extra…read moreinsurance through Hertz by the local agent to cover my rental. She strongly suggested that I get the full insurance during my rental. After I returned the rental, I get billed 737.32 for the additional insurance. Insurance that was not needed since state farms coverage extended to my rental vehicle. Essentially I was sold a service that I clearly did not need and I am very dissatisfied with the honesty of the local Hertz agent. If she advised me that my State farm policy would have covered the rental insurance I would not have purchased additional insurance at such a great cost. Word to the wise read and ask questions before you leave the store...