I stayed one night here for a work trip. Check-in was quick, my room was clean, and I didn't have…read moreany issues whatsoever. The hotel is in a great location with numerous eateries, close to the airport, right next to the highway. I recommend.

Nice accommodations, friendly courteous staff, great location!…read moreQuiet hotel with large clean rooms.

Great breakfast The only complaint I have they failed to…read moretell us about the complimentary happy hour

Currently staying here and it is well beyond my expectations on this trip. The rooms are spacious…read moreand super clean, so much so that our bathroom still had a fresh smell of cleaning supplies. We're in a king corner suite and there's more than enough space for my partner and I. The shower is probably my favorite bit and I love the fluffiness of the comforter. There is complimentary breakfast which is beyond your bagel and yogurt hotel breakfast. Think omelettes, biscuits and gravy, bacon, egg, fresh fruit, and so much more. Parking is complimentary and it's walking distance to the mall. Only gripe is the elevators being a bit of a mess but I'll take it.

I am a Physician doing "locums" @ nearby "Doctors Hospital of Laredo"…read more This place is conveniently located, nice, clean, & comfortable. Free Keurig coffee 24 hours, breakfast 6:00 - 10:00. H-E-B GROCERY & big shopping center ~ 3 blocks away. CAVEAT: Learn the "back way out" of the hotel right away. BW San Isidro is a solid value. Rick

Horrible customer service!!! Very unprofessional!!…read more Ok so it's been over 2 weeks since we left this place and I am still dealing with a $180 hold on my account! I have never in my life had such a horrible experience from the MOMENT I walked in the door... GRANTED the staff had issues with some of the other people on our team, they were very clear in letting us ALL know how UNWELCOME we were! Ok so WHY THE HELL would a company agree to allow PONY a contract during such a big event (World Series) and then be so freaking uptight?!? We came to Laredo, SPECIFICALLY contracted with Pony, and quality customer service is far from what we experienced! 1. If you didn't want kids in your hotel then you shouldn't have agreed to the contract with PONY Baseball and Softball to have us there. We are a WHOLE TEAM with 13 4-7 year olds, what on earth makes you think we can keep ALL of our kids completely silent, stop them all from running or stomping?!?!? 2. The SMART thing to do would have been to put us ALL in your outside hotel rooms, I guarantee you wouldn't have had the same issue..... 3. We are all human and we deserved RESPECT first and foremost DESPITE what anyone else said or did to you, you should have never taken it personal! Your customer service was ridiculous and unprofessional..not only horrible customer service, the front desk staff was actually talking shit about ME to another customer as I walked back to my room!!! We had cops called on us because we violated the EXTRA contract that was in place specifically for our group. The hotel stay, physically was ok, the hotel seems new and the location was good! Laredo PD was AMAZING!! Super sweet! They had Cheddars across the highway, AMAZING!! And lots of close places. Shout out to the security guard too!! He was human and nice! When I called to complain, corporate took the GMs side bc she grouped ALL OF US together as one, she exaggerated what our kids were doing; supposedly we let our kids jumping on lobby furniture, running up and down he halls, apparently we had 40 people at the pool that weren't supposed to be there etc etc etc And we were disturbing their clientele...umm.. we were the clientele!!! Y'all made close to $10k off of us and still made us all feel very uncomfortable! They Never once tried to make us feel welcomed!! When I checked out early they tried to tell me I wasn't getting ANY money back because they don't do that... corporate told me otherwise, and then the staff told me 3 different stories. THIS WAS ONLY what I could remember.... we were there for 5 days and each day it was something different!!! Basically, don't go to this crappy hotel! The pictures are great the facility was nice, the GM and her front staff all except ONE were all horrible!!! And this was my own PERSONAL experience! I DO NOT RECOMMEND THIS PLACE TO ANYONE, EVER!!!!!

The bartender (Lexi M.) that served us was very unprofessional, non-attentive and rude. She had an…read moreugly tone of voice, and you could just tell she didn't want to be bothered. She didn't know the bourbons that they had, and was unwilling to name them for ordering. They ran out of lemon juice to make drinks with, and didn't offer any substitutions or suggestions for another drink. Overall very disappointing experience for the price of the drinks.

I have visited this historic place over 15 times in the past 20 years and this last weekend left us…read morea bit disappointed. First of all, the hours of the Tack Room... which if a fantastic experience, have been cut back. I was shocked to hear their top shelf bar closes at 10 PM on a Saturday night! Then, the formally great breakfast buffet was below average. After that the courtyard hot tub did not work. When we asked question about all the changes we were told "new owners" every time. The good news is that the staff is all still awesome and try to help all they can. We spoke to two other large groups who were down for their yearly trip and they joined is in their open disapproval of the changes. The bad news is that new owners are clearly trying to cut cost and it shows. I sincerely hope they soon realize that both the La Posada Hotel and Laredo TX are quite unique in their international hospitality and traditions. They have always been so very welcoming and helpful, a main reason for the repeated trips by those who know and love it. This place has been recognized numerous times in both magazines and television programs and I hope the new owners figure out they have a gem that needs to be left to run as it has in the past, or they will lose it. I have done business in Laredo and Mexico since 2007 and speak with some experience that the worst thing groups or large corporations can do is try to "Americanize" Laredo.

Charming hotel. Great service. Checked us in as soon as we got there even though we were early.read more

This is a great spot in downtown Laredo! Historically placed, you can tell this building has…read morealways been part of this community for a long time. Customer service is at the top of the charts - Ms Lizzy greeted us like we were her long lost family members and Esmeralda at the front desk will not disappoint making you feel at home either. If you ever need a great and safe place to stay, next to the border -- do not think twice. Book it!

My fiancé works out of Laredo on occasion and his company has a corporate account here at…read moreStaybridge Suites. Located near Energy Arena this hotel is situated in a fast growing location within walking distance to restaurants, a movie theater, and shopping. The rooms are all suites and have a full kitchen. Guest rooms are spacious and clean. On Monday-Wednesday evening the hotel has a happy hour dinner with complimentary beer and wine. There's a free breakfast every morning. Staybridge also has an outdoor pool and hot tub but the hot tub hasn't been in working order for months. Not really sure why but wish they would get it up and running. WiFi is free and seems to work well.

The hotel was great! But the girl who works the front desk is terrible! My husband called and made…read morereservations for a couple of rooms. Called back a few days later to confirm because the girl seemed so confused about it. Rooms were confirmed but when they arrived the girl said they were all sold out for the night. (They did end up getting rooms) when we were trying to checkout no one was at the front desk waited there for awhile till she finally came out. And said we couldn't check out until the morning. We called in the morning and to check out and she goes "but your still checked in" ‍ When trying to get a receipt after checking out she never sent the email so my husband then called back and was on hold for 10 minutes. Hung up and tried calling back and it seems like she disconnected the phones. Long story short she's terrible and someone needs to get rid of her. Never had this much trouble from a hotel before.

I stayed here for a couple weeks on a work trip during January. Had a pleasant stay that I plan to…read morestay here for future work trips should my occupation bring me to Laredo. It has all the basics you would expect from a Marriott property: clean room, well-made bed, plenty of towels, wood-polished modernized furniture/work stations, complimentary breakfast with elite options, outdoor pool, and a clean exercise room. It's obvious this is a newer property with everything working properly and in prestine condition. Another reason I love the Towneplace Suites branch of Marriott is the full kitchen where you can cook your own meals if you like; they have plenty of dishes and kitchen tools at your disposal plus a full-sized fridge for storing items. Helps when you're out to dinner or ordering take out and you have leftovers. Only minor gripe is the room can get a bit toasty but this was during January where temps were 30 or below outside. So adjust that thermos accordingly. Glad this is in Laredo and much better than their Courtyard/Springhill Suites locations.

My party and I arrived at 4:11p on Friday July 10, 2026 . The receptionist, Ary, was pleasant and…read morewelcoming. I was a bit puzzled as to why she had to excuse herself twice to check on "something". After about 15 minutes we were assigned suite 338. The suite was clean. It was missing a drawer in the first room and a broken drawer was in the second. the first room, had an air conditioner which could not be adjusted. Upon are return from dinner, we settled in, hoping to watch some TV. The suite had 3 TV's with several issue room 1, TV did turn on the message on the screen"had no service", room 2 would not turn on and the TV in the sitting area did not have many channels and I was unable to access the WiFi. I went to reception desk and informed Ary about the TV issues. She check to see if there was another room available, unfortunately not. She gave me the impression that management was aware of the issues and the technicians were not able to correct prior to our check in time. This was very disappointing stay at the Marriott.

I stayed here one night for a work trip. When I tried to check-in, I learned they gave my room…read moreaway. I was then given another room and when I entered someone was already occupying the room. I came back down, they apologized, and could not accommodate the room I paid extra to stay in. I was also not credited back for this issue. The only two positives are they do serve a nice free breakfast, and the hotel is close to the airport. I'll be staying elsewhere when I have to work in the area again.

Quick check in, friendly staff. Complimentary cookies and bottled water. Thumbs up to Hilton for…read moretheir great staff

Offered: Nice Pool, complimentary Happy Hour with 2 free beers, complimentary continental…read morebreakfast, parking right outside your door, fridge and microwave in room and best of all a free 24-hour shuttle to and from the Mexican border. The Manager and Elissa treated our party of 10 ppl very well. We were happy to be offered a great price for our 3 rooms and we had everything we needed. The rooms were clean and spacious.

My experience here was alarming-if you have a family, children or your a woman alone STAY AWAY…read more We have a company & we had paid for two weeks while I was there the experience I had this past Sunday was so alarming! I was sitting on the bed & at 2pm exactly I had an employee (a man) open my door with his own key to MY ROOM with NO post warning! NO KNOCK! He just opened the door , I was literally STUNNED & he just looked at me for a moment & I said who are you? He then took a step inside the room ! Thankfully my husband was coming out of the restroom & stared him down that is the exact moment he said he worked at the hotel and was checking the room to see if it was empty? I then said -Empty?? I paid for two weeks ! HE HAD NO IDENTIFICATION NO ANNOUNCEMENT BEFORE HE OPEND THE DOOR - NO APOLOGY AT ALL what I said to him calmly was "You really should KNOCK before entering ANY ROOM" he looked furious at that point and SLAMMED the French door so hard it shook ! I CANNOT fully explain the shock I felt and as this sinks in ....it is sickening to think about the WHAT IF ? I was ALONE in the room or worse if there was a teenager or children alone in these rooms. STAY AWAY they pay no attention to you here , the staff in the front has no sense of urgency to help or clean these rooms. If there was no start to give that is exactly what I would have put down!