My party and I arrived at 4:11p on Friday July 10, 2026 . The receptionist, Ary, was pleasant and welcoming. I was a bit puzzled as to why she had to excuse herself twice to check on "something". After about 15 minutes we were assigned suite 338. The suite was clean. It was missing a drawer in the first room and a broken drawer was in the second. the first room, had an air conditioner which could not be adjusted. Upon are return from dinner, we settled in, hoping to watch some TV. The suite had 3 TV's with several issue room 1, TV did turn on the message on the screen"had no service", room 2 would not turn on and the TV in the sitting area did not have many channels and I was unable to access the WiFi. I went to reception desk and informed Ary about the TV issues. She check to see if there was another room available, unfortunately not. She gave me the impression that management was aware of the issues and the technicians were not able to correct prior to our check in time. This was very disappointing stay at the Marriott. read more

I stayed here for a couple weeks on a work trip during January. Had a pleasant stay that I plan to stay here for future work trips should my occupation bring me to Laredo. It has all the basics you would expect from a Marriott property: clean room, well-made bed, plenty of towels, wood-polished modernized furniture/work stations, complimentary breakfast with elite options, outdoor pool, and a clean exercise room. It's obvious this is a newer property with everything working properly and in prestine condition. Another reason I love the Towneplace Suites branch of Marriott is the full kitchen where you can cook your own meals if you like; they have plenty of dishes and kitchen tools at your disposal plus a full-sized fridge for storing items. Helps when you're out to dinner or ordering take out and you have leftovers. Only minor gripe is the room can get a bit toasty but this was during January where temps were 30 or below outside. So adjust that thermos accordingly. Glad this is in Laredo and much better than their Courtyard/Springhill Suites locations. read more

I stayed for two nights. The room was very clean and comfortable, and the bed and bedding were clean, so I was able to sleep comfortably. The breakfast menu was also good and excellent. The staff were also friendly, so I would like to stay at this hotel again next time. read more

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While down in Laredo for work, I finally had the opportunity to go stay at a Marriott brand that was not the Courtyard on 35. I was happy about this because the Courtyard was usually stinky and dirty. Here's what I thought of Towneplace. Pros: * Free upgrade to a bigger room when I checked in. * Bed was comfortable. * Room had all amenities for cooking and a full sized fridge. * For the most part, clean. Cons: * Hair in my sink * Hair in the shower * Hair on counters * Constant stinky fish smells in the hallways all times of day. Overall, the stay was fair. I'll give them one more try. Let's hope they improve. Enjoy read more

Hotel is nice and new. Rooms are clean and comfortable. My issue was the workout room had no towels, no headphones, and the remote did not work. Fine if you want to watch ESPN in the am but not so much if you like the weather and news in the am as I do. Check in staff was preoccupied and acted as if I disturbed her by asking to check in. I stayed 3 days and 2 nights and was only acknowledged by the staff when I checked in. All my comings and goings pretty much ignored. Breakfast was good and had a good selection of foods. The lady at breakfast was very pleasant and customer oriented. With a little attention to detail and customer service this place could be great. I will stay at another Marriot property next month and hope to have a better review to post from there. read more

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The newer, if not newest property in Laredo (2-3 years old). North east of the airport. Feels like your own little studio with a full frig, kitchen, office/desk, sofa and bed. I feel like I'm in college again but with a modern and clean atmosphere. Complimentary breakfast 7-9 weekdays and til 10 on weekends. Parking is free. Not closed privately, I was scared at first but it's been abt a week and so far so good. And not full either. The ac is a window units one. Bit loud but tolerable. I still slept. The toilet wasn't wking properly but things happen, I was able to let front desk know, and they came as soon as they could to fix it. Yanira, at front desk, is very knowledgeable of laredo and she gave us a lot of tips of where to go and what to eat. I kept bothering her the whole trip, thank you! read more

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Very nice hotel property & amazing amenities! I was impressed with the spacious suite, model decor, comfortable bed, variety of HD TV channels, fitness center & pool area. I travel to Laredo frequently & have stayed at most of the hotels in the area. Moving forward, I'll be choosing TownePlace Suites as my primary hotel when traveling to Laredo. The gregarious hotel staff is helpful to ensure every guest has a good stay. I look forward to many more stays here! read more

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Place was clean. Staff was friendly. Good location. Felt safe. The only perk I would have liked is a shuttle to the arena. If you advertise you're minutes from the arena, and know people book here due to the proximity to the arena, that would make the stay even better. But not a deal breaker, we just ubered. read more

This hotel is fair and decent for the price. The guy at the service desk was pleasant when we arrived. Check in was super easy. Our room seemed clean. Beds were comfortable. However, right down outside our window was the outdoor smokers/firepit lounge area; and although the people outside didn't seem too rowdy, we could still hear their talking outside the window. Turning on the fan/AC unit did help somewhat to drown out the noise as we tried to fall asleep. Also, considering the small size of the bathroom, my biggest complaint is that the long full-body mirror is BEHIND the bathroom door. So if more than one person is getting ready at a time, you either share the bathroom sink mirror or close the door to use the second mirror. It made for a frustrating morning with a family of 4 to get ready. It felt like we were walking on top of each other. I've never really paid attention to this detail, but most hotels from what I recall place the full body mirror somewhere in the room so there are two separate "mirror spaces". We enjoyed the continental breakfast Saturday morning sometime between 9:30 & 10:30. There was a very steady flow of other guests also eating breakfast around this time, but the staff couldn't seem to keep up with cleaning tables and floors off (hence sticky syrup on tables, dropped food on the floor, etc). Not how I like to eat a meal, but the food was pretty good and convenient nonetheless. On a positive note, I WOULD stay at this hotel again if back in Laredo. read more

What a amazing long term stay! The room was well equipped, a/c worked great, a lot of great choices of food and entertainment within walking distance. But, really the main reason for the five stars is the Hotel Staff. I see the night staff every "early morning" and the day staff everyday. They are always happy to assist me with whatever question or need I have. And truly seem to always have a smile. I'm so impressed with them it makes up for the hot summer weather and travels that take me away from my family. I stay in a lot of hotels 150+ a year. And this one helps make a home away from home! Great Job Laredo TownPlace!!! read more

From items mysteriously going missing to the almost inedible breakfast this is by far the worst stay I've had so far! I've been to two hotels since my work visit here and only the opposing one accomplished outstanding service. Would never stay here again. read more

I stayed here for 2 weeks for work. It was quiet I liked the fact that there was a full kitchen which helped from eating out every day. The staff was amazing especially Letty and Karina they were very helpful and nice and any questions I had about Laredo they were very knowledgeable thanks again ladies. read more

Not a hotel I would reccomend. Hotel had a sulfur like smell. Arrived and internet was broken and had to stay on the phone with a tech for them to help. Fire alarm is held together by electrician tape. And the air conditioning unit rattles so bad it sounds like it's going to throw a part at any moment. Pass on this one. read more

Noisy hotel. No shower or at least no hot water in winter for the shower. Couldn't get the temp in the bedroom below 68. Cheap Windows heard every damn pickup truck that roared by and there were many. My advice would be top floor on the opposite side of the road if you try to sleep. read more

I have stayed here multiple times for work in Laredo. The staff is pleasant and helpful. I was accidentally injured the last trip and the staff were so helpful! The rooms are superficially nice if not very well thought out. The cabinets are very tall, most of the upper level space is inaccessible without a stepladder, of which none is supplied. The kitchens are poorly equipped as far as cookware and utensils are concerned. The garbage disposal in my room was never wired in. I've reported it several times without results. Cabinet doors and drawers stick. There is little sound insulation. I can hear talking in the hall, the rooms next door, and people walking above. On a previous trip, there was an issue where I was mistakenly personally charged for my room bill (it should have been billed to my agency). It took a lot of time, phone calls and effort to get a refund to my personal card: A MONTH went by before it was posted. Frustrating indeed. It's a popular place, being newer in town. The beds and linens are nice. Plenty of pillows and most of the staff are exceptionally nice and helpful. This would've been 2 stars except for the staff. They're great. read more

The rooms are nice with the exception of having a weird fish smell in our room. Since we are on the floor that has kitchens in each room there should be some sort of freshener sprays through out the floor and rooms. read more

When I first stayed at this hotel, I thought it was well managed, very comforting first impression. However it was very deceitful due to how loud this place is at night. People slamming doors and roaming the halls from 12Am-6Am so it's hard to get a nights rest. Found roaches in our bathroom so we had to spray it down and maintain the cleanliness unlike the so called "housekeepers" who managed to steal 600$ worth of items out of the room. The breakfast is nothing I'd recommend to anyone. Worst stay I've ever encountered and I hope nobody else would wanna stay in a room so expensive to just get the same thing as a rundown hotel. -1/10 I'd rate -1, this was the worst I've ever stayed in and the worst review I've ever done. The wifi alone won't let you connect to certain things due to the wifi being so Strict. You can only connect to media services and websites however you cannot use any sort of console or pc games due to the wifi constantly having maintenance. Do not stay here. read more

We checked in for the weekend this month. I totally recommend it, very nice hotel, very clean and spacious suites, friendly hotel staff. This is one of the best hotel suites we've ever stayed in. read more

Clean rooms, comfy beds, and incredibly helpful staff. They served a free dinner from 6-7pm. Today is was BBQ catered from Rudy' Country Store. I stay in 2-3 hotels a week and this is literally the best hotel experience I've had. read more

Our basketball teams received tremendous service and had a thoroughly enjoyable stay. The rooms and all facilities (workout room, breakfast room...) are great and the staff went out of their way to help with any needs that came up. We look forward to staying there again next year. read more