My family and I will always be thankful to White Rock veterinary for their dedication and kindness…read moreto our pets. I highly recommend them not just the front office being nice but also following up once we left. Doctors are also amazing and ready to make you feel at ease.

We called multiple days in a row for an estimation for our dogs vet visit, eventually they replied…read morewith 86$ for the exam. Which would be absolutely fine if I hadn't specifically asked for anti-anxiety medications for my dog. When she arrived at the vet today the total cost for the visit had jumped to an estimated 304$, for included blood tests on top of the exam. I absolutely understand this is necessary, but when I called to ask why that was not part of the estimation the reply was "Not all anxiety medication requires blood testing." I don't understand how a veterinarian could hear that a dog has anxiety issues, and not have any idea that she's going to need testing for said issue, especially after multiple days of calling in to check. Tying it all off with a wonderful bow, by the time I had someone willing to help and didn't see fit to answer all my questions rudely. My partner had already been forced to pay the cancellation fee and barred from returning as well as one of the employees going out of her way to call my character into question. TLDR: I absolutely 1000% understand not all anxiety meds require bloods testing, I also understand that none of them were ruled out ahead of time so it should've been in the estimation. When I called to ask why it hadn't been included the First Lady was very rude, by the time I had someone else on the phone explaining we were banned.

Dr. Ramirez and the staff here are amazing. We've been taking our bichons here for treatment for…read moreyears. Highly recommend this vet.

Dr. Ramirez was great - very thorough, and explained everything clearly. Unfortunately, the front…read moredesk experience was a different story. Amber, the front office lady, was extremely cold and dismissive from the moment I walked in (10am btw). She immediately took the entire folder I brought & said she needed to look through it instead of simply asking me for the paperwork she needed. She then told me my kitten's last FVRCP was on 8/6. I explained that 8/6 was the scheduled date from the shelter and that he had actually received his FVRCP and rabies vaccine two days ago, after we adopted him. She continued arguing with me about it and said he might be vaccinated again that day because they didn't have the records. I understand needing vaccination records, but the way she handled the situation was unnecessarily confrontational and made me feel like she was questioning whether I even knew what had happened with my own son. Being told my kitten might get vaccines again only two days later was very concerning & made me nervous for the appointment (a simple google search could tell you AAHA/AAFP feline guidelines recommend at least 2 weeks between vaccination events). Thankfully, Dr. Ramirez listened and confirmed that he did not need them yet. He was great and made the actual appointment a positive experience. Unfortunately, the attitude from the front desk lady made what should've been a smooth first vet visit unnecessarily stressful & set the tone for the appointment. She could benefit from a little patience & professionalism, and tbh if you're unhappy with your job leave it to someone else who'd thrive in it.

I have been using Dr. Valle for over 10yrs. I will follow her wherever she goes. Pfenning isn't…read moreclose to me so I drive just to see her. I have taken animals severely ill to her and I have had animals that just needed vaccinations. She is best diagnostician vet I have ever experienced. Once in awhile out of availability I have had to use other vets for emergency situations and her care is always just a level above others. She is the very best. Example: I had a dog suffering from ehrlichia. The emergency vet said she scratched her eye. That wasn't the case she was losing her vision to the progression of the disease. Dr. Valle figured it out. Sadly it was too late to save her vision and when Dr. Valle removed her eyes she was so helpful in keeping her expressions despite losing her eyes. I believe Dr. Valle saved her life. Recently I had to euthanize one of my beloved pets and she made it as easy as it could be. He was suffering from kidney disease. The best thing to do was to let him go. If you haven't been through this process then you won't know a good vet from a bad one. I am older so I have been through this process let's say a few times. Pfenning staff put me in a room where I could say good-bye. They took him away to do the Cath so the process would be smooth and believe me you want it to be smooth. I had a vet one time who "missed" the vein and my poor animal went screaming into the next life. It happens but you don't want it to believe me. Not with Dr. Valle, she came in and ask if I was ready, I said yes, she administered the relaxation shot I'll call it where they go limp and then the one that stops their heart. It is never easy to let go but it helps when you have a caring vet clinic around you. I just want the least stress on the animal. I always want what is best for the suffering animal and I believe Dr. Valle does as well. I bet I have taken 10animals to her over the years. I have a lot of critters. Cats and dogs. I have never had a negative experience with her or her staff and most of them I have known awhile too. Note: I have a cat that is the devil when he goes to the vet. Dr. Valle handles him with the best of ease. Yes she has to grab him and manhandle him a little but that is what it takes sometimes. I sure didn't want to mess with him while he was in this state. But Dr. Valle is like I got him. No problem.

I had such a great experience with pfennig lane animal hospital from the moment I walked in they…read moregreeted us and were super friendly. Overall 10/10 experience .

Fact‑Only Review of Dr. Vijayshela Gudipally (Based on TBVME Orders)…read more Disciplinary History 1. 2015 Agreed Order - Docket No. 2015‑202 The Texas Board of Veterinary Medical Examiners issued an informal reprimand to Dr. Vijayshela Gudipally in October 2015. - The Board found that Dr. Gudipally violated Rule 573.28 (Observance of Confidentiality) by directing staff to publicly post details of a patient's care on the clinic's Facebook page without authorization. - "The response was public, and included details of the care and treatment Respondent provided for Willow." - This violation subjected him to disciplinary action under Texas Occupations Code §801.402(6) and §801.401. - The Board ordered an informal reprimand and required compliance with all laws and Board rules. - Dr. Gudipally signed the order on August 27, 2015. --- 2. 2018 Agreed Order - Docket No. DK2017‑212 The Texas Board issued a second disciplinary order against Dr. Gudipally in July 2018 concerning treatment of a canine patient ("Kat"). The Board found violations of three professional‑conduct rules: A. Rule 573.22 - Professional Standard of Care - The Board found deficiencies in diagnostics, surgical technique, postoperative monitoring, and medical record detail. - "Respondent's medical records do not include details necessary to substantiate or document the examination diagnosis, treatment provided, and surgical procedure performed." - "Respondent did not offer additional diagnostics, such as a fine needle aspiration biopsy." B. Rule 573.24 - Responsibility to Refer a Case - The Board found that Dr. Gudipally did not offer referral to an emergency facility for overnight monitoring after the patient showed lethargy and hypothermia. - "Respondent did not offer a referral to an emergency facility for overnight monitoring." C. Rule 573.52 - Patient Recordkeeping - The Board found that the medical records lacked required documentation, including mass measurements and surgical details. - "Respondent's medical records do not include measurement of the masses." Outcome for the Patient - The canine patient died overnight at the clinic on March 4, 2017. - "They discovered that Kat had died overnight." Disciplinary Actions Imposed The Board imposed the following sanctions: - Formal reprimand - $2,000 administrative penalty - Mandatory continuing education: - 3 hours recordkeeping - 3 hours soft‑tissue surgery - 3 hours anesthesia - Refund of $660.75 to the client - Requirement to comply with all laws and Board rules - Dr. Gudipally signed the order on May 9, 2018, and the Board adopted it on July 31, 2018. --- Summary of Documented Facts Across two disciplinary orders (2015 and 2018), the Texas Board of Veterinary Medical Examiners found that Dr. Vijayshela Gudipally violated multiple Board rules, including confidentiality, professional standard of care, referral obligations, and recordkeeping requirements. The Board issued one informal reprimand (2015) and one formal reprimand with monetary penalties, required continuing education, and a client refund (2018).

I love this place. I take all 3 of my dogs here. The staff is absolutely fantastic. Friendly and…read morecaring. I especially love Dr. G. How many vets get on the floor with your dogs and kiss them? He does and it is very obvious he cares about them. The office is spotless and will be moving to a larger and updated space soon. They are open 6 days a week and also have an office in Hutto. Pflugerville residents looking for a vet that cares this is your place.

We brought in our sick poodle that was throwing up and had diarrhea. The vet was very caring and…read moreanswered all of our questions and concerns. Very pleased with them. I highly recommend bringing your sick fur baby here for treatments.

They were very good with my anxious girl dog - they tried their absolute best to make her…read morecomfortable! She's a lab mix, 6 years old, and they showed extreme patience. She has a history of chronic ear infections and I used her same ear flush medicine I have but it didn't work this time. They asked if it would be alright with me if we sent in cultures to see which specific strand of bacteria it is and I said yes! As a nurse, I don't want random antibiotics given that guess at what the bacteria could be - this could build up antibiotic resistance when she might already be struggling with this. I liked that they gave different options and always let me know what the price would be at the end. They let me help with her care as well which helps a lot. I found everyone extremely patient and helpful!

The care provided was wonderful and the staff extremely professional and thorough. The rating is…read morelow because of charges. I was well aware of the charges ($800+) for the dental cleaning. However, I was floored when an additional 2.5% fee was added for credit card processing. I've not experienced this at another veterinary office. I've not yet decided whether I will look elsewhere for continued care for my sweet Oliver.

Dr. Davies was Merlot's veterinarian, and I'm so grateful for the compassion she showed him. Merlot…read morewas a reactive dog, but she was always incredibly patient and took the time to find medications that helped his temperament and made vet visits less stressful. I also appreciated how much she cared when we medically boarded him there while we were out of town--it gave me real peace of mind. When Merlot passed away from CHF, Dr. Davies was so kind and honest, helping me understand it was time. I'll always be thankful for the care she gave Merlot and the compassion she showed me during such a hard moment.

By far the best veterinarian clinic and grooming service in Austin! I would drive across town to go…read moreto this location! The staff was amazing and very professional! Support local! Thank you Danielle, the haircut is amazing!!

Excellent service, and they truly care about my cats. I'm not sure about some of the negative…read morereviews--people have different personalities and experiences. What matters to me is that they consistently show up to help my pets and do so at a reasonable cost. I appreciate this clinic more than others I've tried, and I've recommended them to several people.

Every single person doing what they do at Compassionate Pet Vet Care Team is doing God's work. Dr…read more Brieana was an angel sent straight from Heaven that provided the most peaceful closure to a precious fur baby in an impossible situation that had been a weeklong unending nightmare of apathy, bureaucratic nonsense, callousness, and our despair. Without a doubt, what Dr. Brieana and the wonderful people at the Compassionate Pet Vet Care Team provided was infinitely more humane than any of the alternative scenarios that came with excessive or pointless restrictions from those that refused to help us in our time of need. We cannot begin to express our gratitude for what you all did for us and for Gemma to ensure her last moments were with her family in comfort and peace. This place deserves a million stars!

We truly had the best experience with Compassionate Pet Vet. Saying goodbye to our sweet pup was…read morehard, but finding Compassionate Pet Vet and being able to spend the last moments with him in the comfort of our home made the day a bit easier. From my initial correspondence with Glynis who was so kind and super responsive to having Dr. Brieana and Gatlin come to our home and help our pup cross the rainbow bridge everyone was a pleasure to interact with. The Dr. was kind and patient as we said goodbye and transporting him after was done in a super caring & respectful way. Highly recommend Compassionate Pet Vet.

----------------  PROS:…read more---------------- (1) Open on weekends, a big plus. (2) I ran our bill through $443 bill through AI, and it's in the median range for the services we received. (3) Doc and tech were friendly and helpful. ----------------  CONS: ---------------- (1) Receptionist didn't set our expectations when we checked in for about how long we might wait. I think it was about an hour. (An hour or longer wait is understandable without an appointment, but staff should give a clue as to about how long the wait might be.) (2) WiFi password not listed at reception. You have to ask for it. ----------------  TIP: ---------------- Meds are way more expensive at the vet. Have the prescription sent to a pharmacy (HEB does dog meds). We would have saved $100 had we done that.

This review is over due for 2 years and we are not sure if there are still the same vet and team…read morehere. We like to leave the review from our great experience here anyway. In Dec 2023 near the long holidays, we bought a 2-month old kitten from a breeder. We named him "Simba" and just a day after we got him, Simba suddenly stop eating and drinking. As well, he vomited a few times a day causing us extremely worried. We had no idea what happened and scared he might have been poison by something we didn't know of. At the afternoon until evening on Fri, we couldn't schedule any regular vet nearby or even a bit further away. Finally, we decided to take Simba to ASAP Vet: Veterinary Urgent Care since we worried that our very little kitten might have not survived the weekend. ASAP Vet very thoroughly checked on Simba and although the vet said it was hard to say for sure what was the reasons that caused Simba to vomit and stop eating and drinking. The vet helped inject a water ball in Simba's back to prevent him from dehydration. The vet and nurse also helped removing Simba's eye boogers. As you can tell from the photo, Simba had very tough eye boogers and they irritated his eye so much causing him unable to fully open one of his eye. We tried many times, but unable to wipe them off. ASAP knew how to do it by gently combing the hairs around his eye to remove his eye boogers out completely. As well, they provided us some eye cream to help with Simba's eye infections and in just 5 days, Simba eye got back to normally, clear, bright, and cheerful. After this visit, we were able to schedule Simba to see a regular vet at Georgetown Veterinary Hospital, but it was the worst experience. The vet there did a very quick and brutally check on our kitten and then she was repeatedly saying I had no idea. She didn't provide us anything to help our kitten. We didn't think she even cared if Simba wouldn't make it to survive. 3 days after that, Simba still refused to eat and drink. It was a long holidays, so we brought Simba back to ASAP and they injected another water ball into Simba's back and provided us a syringe and liquid food to try to inject the food and water directly into Simba's mouth. Another 2 full days of unsuccessfully having Simba eat or drink, my tear dropped. We decided to gently force and inject the water and liquid food into his mouth. Magical happened soon after that, Simba started to eat and drink by himself!!! You can tell how relieved and happy we were. Soon after that we learned indeed Simba having an anxiety from getting a new owner. Although we knew getting a new owner can be very stressful for a kitten and the kitten might have been hiding and fear, we never imagined a little kitten would be in much anxiety to vomit and stop eating and drinking completely for a week. We were and are still thankful to the vet and team here. Thanks God they open an urgent care for a special hour and during the weekend. Now, Simba is 2 year old and grew up to be a big beautiful boy. Life is always too busy. If we have time, we really want to take Simba to visit the vet and team again. Thus, they can meet the big boy whose life they saved. In short: - Highly recommended - Staff is kind, considerate, and care. - The price maybe a very little higher than a regular vet, but since it is an urgent care, so the price is quite a reasonable price. Not a ripe off for sure. - Clean and Bright and no smells

We are so fortunate and grateful Dr. Brandes is our vet and he is the best!! At the time we got…read moreSimba, we struggled a little and needed to take Simba to see other vets before we could get scheduled with Dr. Brandes. Since then we know we found the best vet and team here. They are kind, love, and care. The first few times of our visit, Simba was still very small and the operator and nurse always prepared the room to be ready for us to get in since they worried Simba might have been frightened by other dogs. Dr. Brandes has cared for our Simba since 2023 from the time Simba was just 2 month olds, and now Simba is a big boy. Simba indeed was a smallest one in his family and unfortunately having some constipation problem and blood in his stool. Dr. Brandes recommended us to change Simba's food and put some pro-biotic in his food and yes, it helped. No blood in his stool for almost 2 years already. When Simba was one-year old, Dr. Brandes recommended and did neuter for our Simba. Soon after the surgery, Simba was doing great and healthy. You can tell from the photos, which were just about 2 days after the surgery. We put him in cone to prevent him from licking his wound as Dr. Brandes recommended. Dr. Brandes is very gentle and thoroughly checks on Simba every time of our visiting. The nurses and reception, Amanda, were polite, kind, and gentle, especially Amber, the nurse, who always remembers Simba since the time he was just a very little kitten. We can tell they all love and gentle with animals. However, regarding the vets here, one time, we accidentally scheduled Simba to see other vet at this location and he didn't seem to thoroughly check on Simba as Dr. Brandes did. The other vet just extremely quick checked on Simba and gone as soon as he could. Since then we learned only Dr. Brandes we can trust. Like other reviews mentioned, we adore Dr. Brandes! Agreed can't recommend him and his staff enough, they are incredible. In short: For this location. Highly recommend Dr. Brandes Staff is always kind and considerate. Reasonable price Always clean and No smells

TL;DR: Excellent veterinarians. Frustrating corporate policies. After three requests spanning six…read moremonths, we still can't obtain copies of our dogs' routine prescriptions so we can fill them at the pharmacy of our choosing. Full Review: We've been clients of Austin Vet Care for nearly 20 years. We originally saw Dr. Cotnam at the Central Park location on Lamar and were so happy with his care that when that office closed, we continued following him to the Metric location, even though it's much less convenient for us. Over the years, we've had excellent experiences with Dr. Cotnam and the other veterinarians at this practice. The doctors and staff have always been kind, knowledgeable, and compassionate, which is why writing this review is disappointing. Our concern isn't with the people at this location--it's with what appears to be a corporate policy under Thrive. We have three dogs, all of whom receive their veterinary care here. When the practice switched to a new online pharmacy, we had ongoing issues getting medications delivered reliably. Because of that, we decided we'd rather fill our dogs' flea, tick, and heartworm preventatives ourselves. We weren't asking the clinic to coordinate with another pharmacy--we simply wanted copies of our pets' valid prescriptions so we could handle the rest. Unfortunately, despite requesting copies of our pets' prescriptions on three separate occasions over the past six months, we still haven't received them. Our first request was by email about six months ago. We never received a response. Our second request was by phone. The staff member assumed we wanted the prescriptions resent to the online pharmacy. We explained that wasn't what we wanted--we simply needed copies of the prescriptions so we could fill them ourselves. After some discussion, she agreed to send them to us, but they never arrived. Our third request came during an appointment for one of our dogs, who needed a prescription renewed. At that visit, we again specifically requested that the prescription be sent directly to us. Once again, we were told that would happen. Once again, it never did--not for that dog or for our other two dogs. At this point, all three of our dogs have active prescriptions through this practice, yet we still haven't been able to obtain copies of those prescriptions despite three requests spanning six months. I was so confused by this experience that I researched the issue. The American Veterinary Medical Association's ethical guidance states that veterinarians should honor a client's request for a written prescription rather than requiring the medication to be dispensed through the practice. Many state veterinary boards also view an unreasonable refusal to provide a prescription as potentially unprofessional. In our case, these are routine flea, tick, and heartworm preventatives--not controlled substances such as certain pain or seizure medications that can involve additional legal requirements. Because no one has been willing to explain why our repeated requests have gone unanswered, we're left to wonder whether corporate policies are designed to steer clients toward Thrive's preferred online pharmacy. Whether that's the case or not, the experience has left us feeling like our ability to choose where to fill our pets' prescriptions is less important than keeping those prescriptions within Thrive's system. It's unfortunate because we've genuinely loved the veterinarians who have cared for our dogs over the last two decades. They have earned our trust, and we've continued making the drive to this location because we value the care they've provided. My hope is that Thrive reconsiders whatever policy is creating this experience, because it undermines the excellent care provided by the doctors and staff who work here. Pets should come first, regardless of where their owners choose to fill routine prescriptions.