I brought Lambchop in for his first exam since I needed to establish a new vet after moving to the area. They treated him kindly and made sure he was comfortable as he tend to be super nervous at vets. Luckily I didn't have any big issues to report so the appointment was smooth. It's a nice facility and they gave treats on the way out (which my dog actually eats)! read more

- Outstanding Care for My Elderly Cat Dr. R. Braun and the entire staff at Sam Bass Veterinary Wellness are like family to me and my 23-year-old blind Maine Coon, Boss. They go above and beyond every single time. They not only provide top-tier medical care but also insist that I call them anytime -- good or bad -- to update them on Boss's condition. They patiently answer every single question I have, no matter how "goofy" it might seem, and never make me feel rushed or dismissed. There have been a lot of ups and downs with an elderly cat, but these folks have been there through all of it -- consistently supportive, kind, and professional. They truly care about their patients and the people who love them. I won't be going anywhere else for veterinary care. If you want compassionate, knowledgeable professionals who treat your pets like their own, this is the place. -- Matt & Boss the Cat read more

Sam Bass Veterinary Wellness - Boss the awesome elderly main coon cat - Veterinarians Near Me - Round Rock, Texas

I ended up at Sam Bass after Central Texas Cat hospital closed. I guess all their patients were sent over to Sam Bass. I just happened to check their Yelp page while we were there the other day and was so surprised at all the negative reviews. We have always enjoyed the treatment and service we have received at Sam Bass. They are quick to return phone calls and relay technical information in a way that's easy to understand. My 20-year-old cat is basically just on a "maintain quality of life" treatment. They have asked if I want the expensive bloodwork which, at this point in her life, isn't going to make much of a difference since we already know that she is in kidney failure. We've been here about 5 years and I have ZERO complaints. read more

I felt compelled to write this review because all of the bad reviews are based on the prior owners and not the current owner. I am very picky when it comes to who I take my dogs to. Last week I took one of my dogs to this practice because she was limping. Pros: ease and speed of getting an appointment The entire exam and injections were given in the exam room in front of me. They did not whisk her away to a back room The exam was thorough I was given options Pricing for the next visit was printed out and given to me and prices are reasonable Everyone I encountered was friendly The diagnosis was spot on and my girl is already feeling better. I'm glad I gave them a chance. read more

But as with all Veterinary Services be prepared to pay. They are very attentive and friendly. The Veterinarian was quick to pick up things about my dog. But you do have to be prepared to pay! I know it's expensive to go to the vet, but it's a service well worthwhile. Four stars cause it's a little pricey. read more

I can't say enough wonderful things about this place. My newly adopted cat is having a difficult time and it was really nice to feel compassion in these hard times. They really, really care. read more

UNACCEPTABLE!!! Brought my dog Zoey in and they charged me 500$ FOR NOTHING!!!! No anti biotics, no medecine, not even a diagnosis!!!! They sold us on this "better blood test" just for them to tell us nothing. NOTHING!!! Walked out the same way we walked in just 500$ poorer. read more

This place is a total scam, never coming her again after they charged me $500 and tell me they don't have a diagnosis when my dog is peeing brown... like f**k you guys read more

I wouldn't trust anyone else to help me care for this sweet girl and handsome little man. Dr. Murphy and Dr. Murdock are the two docs that we have met. We saw them once for an eye issue that was an emergency and then a couple of years worth for wellness visits and vaccinations and such. They are excellent providers and they help us make good decisions about our cats wellness because they are knowledgeable about alternative medicines available and they care about the animals they see. They are dedicated and passionate about it. They take time to teach you. It isn't a mill where you are in and then shoved out quickly. The value we see in the money spent here is a great one. Please give them a try. Support our favorite veterinarians. We love them and want them to thrive as much as our sweet animals do in their care. read more

Sam Bass Veterinary Wellness - Veterinarians Near Me - Round Rock, Texas

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If you care about your pet don't take them here. Our cat had her spleen removed by Dr. Murphy and he never gave us results after even asking over 4 times. When we got her moved to our dogs vet we found out she had been suffering with cancer for 5 months and was put down on the spot. Our new vet also told us he could have gave her stool softener for her congenital megacolon. If I could give them a negative I would. read more

Horrible, I mean absolutely horrible post op patient care and process. Twice this has happened. Spending 1000s and for major surgery; Dr. Wilson is too busy to come out and speak for 5 minutes. Surgeons and any other doctors even do better than this. There was no post op caring. Really detest Dr. Wilson. Our dog is suffering. I would give less than 1 star if that was available. Dr. Wilson has zero clue about priorities. Absolutely horrible service! Very disappointed. Go somewhere else who care to give better patient care for your fur family! read more

I met with Dr. Todd Murphy today. First of all, the office is so welcoming. Amazing photographs of different pet clients done by their receptions decorate the walls. The waiting room was large and bright, so people are able to distance themselves from other animals if needed. The staff was very friendly. My 14.5 year old dog had a mast cell tumor removed in June and a few weeks ago another one with the same symptoms popped up. Dr. Murphy was fantastic. He didn't push one single treatment but instead gave me several options that we could try which included surgery, traditional Western medicine and some natural homeopathic options, including addressing her diet. He took into account her age, my expectations, my budget and her quality of life. A lot of vets will immediately suggest surgery because of the tumor or immediately rule it out because of her age. Dr. Murphy understands that every case is different and you can't look at an animal by data and test results. The holistic approach is definitely something I was looking for and I think we will see positive results. I believe we are in the best hands for this diagnosis and I can't recommend him enough. P.S they had the cutest wallpaper in my exam room and I especially loved it because one of the dogs looks just like my olive! read more

As another reviewer posted, if I'd written this after the first visit, they would have gotten 5 stars. Friendly, professional staff and competent, helpful vet, who diagnosed my cat as diabetic and gave instructions for her care. Three months later I called with concerns and two questions and was told a vet would be back in touch. At 4:00 p.m. that day I called again and was told the vet was very busy but would call by the end of the day or the next morning. Day 2 I called at 2 p.m. and was told the vet was in a meeting but would call right away. At 5 p.m. Day 2, I called again and was told the vet was too busy to contact me. Morning of day 3 came and went and my husband went to the clinic to talk to the vet. Vet was too busy to talk, but husband was given an appt for the cat to be brought in for what would now be day 7. This is unconscionable! I have had pets all my life and have had contact with 8 different veterinarians, but have never had a pet ignored like this. read more

Amazing vet, awesome and friendly team. Lovely calming waiting area with amazing pictures on the wall. Thanks for everything you do. We felt looked after throughout the process and the fees seemed reasonable. read more

Sam Bass Veterinary Wellness - Amazing vet, awesome and friendly team. Lovely calming waiting area with amazing pictures on the wall. Thanks for everything you do. - Veterinarians Near Me - Round Rock, Texas

RE: Owner's Reply You intentionally included services and fees that I did not request when I scheduled an appointment to have my pet spayed. Why? To maximize your profit at my expense? It's not enough for you to simply vaccinate and spay, as requested. Apparently, you can't safely spay a cat unless you charge hundreds of dollars for additional services. I will never return to your facility. You can be honest about your methods, or keep blaming the customer for being stupid enough to sign your invoice "for potential charges," as your desk clerk delicately put it. Enjoy your profits! read more

Sam Bass Veterinary Wellness - Charges in excess of requested services for a spay and two vaccines. - Veterinarians Near Me - Round Rock, Texas

As experienced pet owner for life, we grew up with animals and zoologists as family members, I cannot recommend this animal hospital. The nurse / vet technicians are great! They are knowledgeable, professional, and caring. My first visit to the hospital, doctor left early that day. So was rescheduled to go back. Second time around after full blood panel, nothing was found. After one month, my cat is losing weight and health has declined. Going to take my cat to another veterinarian for second opinion. I think that the doctor that I saw in this hospital isn't as experienced. read more

I recently adopted a Goldendoodle rescue. He is a huge dog and extremely fearful which manifests into growls and barks. His size is pretty intimidating especially coupled with said growls... Im just thankful that theyre very understanding and professional about handling him. Thank you so much to the Vets and staff. I highly recommend them! read more

Sam Bass Veterinary Wellness - Butters says Im sorry about sounding mean. Im working on my manners - Veterinarians Near Me - Round Rock, Texas

Horrible pushing meds doesn't listen to the pet owner at all my dog can't breathe sleep walk and these people are idiots

I really liked them at first. But then a new vet took over. I thought he was okay, but then... My older dog started having seizures that got progressively worse. He treated her with hemp oil. It didn't do crap. My dog suffered a lot. When I took her to the ER vet and spoke with a neurologist, she diagnosed her with a brain tumor. Before I went to that appointment, I requested her records from Bass. They refused because they wanted the request in writing. It was an emergency. All of my dog's seizures were traumatic. Now, two years later I requested records for two of my cats. They did it again! I gave them 2 days notice. Now, the evening before the appointment they emailed me to request the info I already gave them. And apparently they're incapable of looking up another vet's Fax number. I really despise them. And to think I drove 40 minutes to go there. Stupid. read more

I used to love Sam Bass. They used to be amazing - so I am hoping in the future I can update this post that all is better. I went in almost a month ago with my sick cat. She has diabetes and has been getting worse. We got some blood work done just to check on her. I have not yet received the blood work results yet. I want to reiterate: my cat has been sick. Her blood sugar was so low a few times I was worried she would die. This blood work was important. When I call to follow up, I'm told they will add a note to the system but nobody calls. I am very disappointed. read more

Garbage service, garbage people. Inconsistent care and staffing, repeated canceled appointments the day of and the rudest humans work there. Would never recommend this place to anyone. If you want your pet's immensely expensive care to be delivered by kind, competent, or pleasant people, go literally anywhere else. read more

today was outrageous. I brought my snake in for an RI. the vet tech took my snake back to show Dr.Murphy. I then hear screaming, running and lots of banging. I sit in the closed room waiting for my snake to come back. I then overhear the older receptionist say to her coworker "sorry they were chasing me with a snake!". I was the only one with a snake there... I confronted them and asked if they were chasing eachother with my snake, they denied it even though I could hear everything going on. They think its okay to put my snake in danger?! my SICK snake who can barely breath?! on top of that, they didn't think that all the screaming and loud noises wouldn't have stressed him out?! I have never been so mad. read more

I have been taking our Bichon Poodle mix to Sam Bass for approximately a year now and we are very pleased with the service and care our dog has been given. I feel very confident in the competency of the staff and have had no complaints up to this time. read more

I "inherited" Dr. Murphy and the group here because we took in my son's cat when he left the country, and this is who he had used. I immediately loved the office and the staff, and Dr. Murphy is great! (So is everyone I've seen there.) I was a first time cat owner at the time. A little over a year later, we now have seven cats and I'm always grateful that Sam Bass Veterinary Wellness clinic can usually fit me in within 24 hours if anything goes wrong. It's also a very calming, cute office (which Dr. Murphy decorated himself, I'm told!) read more

Everyone in the office is super helpful. I was terrified for my pup and they knew exactly what to do. They even called to check on her after hours. As a pet owner, I wouldn't trust anyone else to take care of my babies. read more

I used to like them, but then had several bad experiences. 1. After repeated requests both by phone and in writing, they still refuse to send my pets' records to another vet. 2. They didn't take appropriate action for my 15-year old dog who was having seizures. After taking her to a neurologist, I had to put her down Jan. 1. She had a brain tumor and severe seizures. Not one word of concern from any of them! 3. One vet charged more for an exam than the Emergency vet! 4. Still no records! 5. Update: after my other vet office called, they finally sent the records! read more

My cat required extensive surgery to return him to good health and Dr. Todd Murphy at Sam Bass Veterinary Wellness and CTCH performed the surgery in June 2021. In order to prevent potential life threatening complications, this surgery required the patience, skill and experience of a highly trained surgeon and Dr. Murphy is exactly that. My cat sailed through the surgery and the recovery and is now at home doing well, having had no complications. He was well taken care of throughout his time in Dr. Murphy's care. Dr. Murphy communicated well with me throughout and went over all the aftercare. Thank you Dr. Murphy- you had precious cargo in your care and you gave him back to me better than ever and with a future when before he had none. read more

Sam Bass Veterinary Wellness - Veterinarians Near Me - Round Rock, Texas

I have been a client for many years. Dr. Murdock saved my cats life when other veterinarians were unsuccessful. She is the best! Dr. Murphy did an amazing job on my little dogs knee surgery. I followed all of the post op instructions and she healed perfectly....they even have water therapy to help with the healing process! Dr. Wilson recently diagnosed and treated another one of my kitties. She showed us compassion and understanding when we were so worried. I am extremely picky when it come to veterinary care for my animals. I worked in the field for 10 years and have an understanding of the business. Sam Bass Veterinary Wellness is top notch and I recommend them to everyone! read more

Sam bass has always been our go to vet for the past several years! We recently got a stray kitten and Dr.Murphy has been so helpful in answering all of our questions and treating her! I would definitely recommend them! read more

I called to make an emergency appointment for my elderly cat who was unable to urinate. The receptionist told me appointments were booking a week out. She didn't consult with medical staff to see what I could do for my cat in the interim or offer any information of any kind. ( My family is new to the area and unfamiliar with emergency vet hospitals, etc.). I have to say that Dr Hill was fabulous with our old kitties and would get 5 stars for her knowledge and service. The front office staff, however, gets zero stars today! I finally found another clinic, who was also booked, but recognized the severity of an animal not being able to urinate. I was told to come in immediately and received care in a timely manner. Sorry Sam Bass, you lost a customer today! read more

Absolutely love this place! We've transitioned to taking all of our animals here and the vets and staff are always so incredibly kind, patient and caring. read more

I love EVERYTHING about this vet office. I've come in with my cat in a matter of three days twice, they didn't charge me for some simple services. Amazing. Dr. Murphy changed the way I look at animals. He's the best there is, always calm and humorous with our eyes yes and us. Always quick service with an AMAZING STAFF. And cats that lounge around, what more could you ask for?? read more

Sam Bass Veterinary Wellness - Waiting room area is very calm, wonderful atmosphere and friendliest staff I've come across to date. - Veterinarians Near Me - Round Rock, Texas

They moved with Central Texas Cat Hospital to a new location at 1800 Round Rock Ave #100 Round Rock TX 78681. Travel Tip: Upon leaving, if you need to go east on 620/Round Rock Ave and the traffic is busy to where you might not easily get over to the U-Turn lane, just drive west behind the buildings to exit out onto Oaklands Drive which has a lighted intersection at 620/Round Rock Ave. it's so much easier that way. read more

I paid for A consultation with Dr. Murphy for Stem Cell treatment for my canine's Thorasic Stenosis. I was told to come back on Monday 11/29/21 to have the initial procedure done because he only performed this on Mondays. I traveled 78 miles one way (~160 miles round trip) again to Round Rock from my home in New Braunfels, TX, arriving . I kept the appointment that the staff gave me arriving 15 minutes ahead of schedule. After filling and signing paperwork, I surrendered my dog for the procedure and was told to come back at 3:30 pm. I came at 3 pm and was told my dog was not ready yet, please come back at 5-5:30 pm. Not a shopper, I brought in my book to read while I waited. At 4:30 pm, I was told that I would not be charged for an overnight stay and to come back on 11/30/21 to pick him up. Confused I asked why he did not undergo the procedure as they had him all day. I was told that Dr. Murphy had left for The day and given run-a-round answers about why the procedure was not done. This whole event was unprofessional. The veterinarians I use to work for would never have done this to their clients. There was always good communication in our offices. Someone should have given me a straight anwser. Would not recommend this vet for anyone having to travel any great distances. Kim D, New Braunfels, TX read more

Amazing team of caring and customer/pet minded professionals. They made our experience both pleasant and affordable! read more

Sam Bass Veterinary Wellness - Veterinarians Near Me - Round Rock, Texas

I called around trying to get my cat transferred after he had been in the emergency vet hospital all night. I was turned down 3 times by other local vets due to "capacity" levels. Sam Bass should have been my first stop because they took us in without hesitation. I cannot begin to tell you the kindness shown to our family as the staff and doctors Murdock and Murphy nursed our cat Cairo back to health. And it didn't stop there. I was worried about him re-blocking after he was discharged. I notified Dr. Murphy and he met me at the clinic after hours to check Cairo out. Thankfully it was nothing major but I was so blown away by how much they valued the needs of our family. Because at the end of the day that's what our animals our to us- family! read more

I followed Dr. Sherry Hill from her last location in Pflugerville to this vet office, but I'd probably follow her anywhere in the country. Like, I'd move to another state if she did, (hello stalker!). So, this review is mostly for her and her gentle and caring ways she tends to my dog, but what a bonus that the entire office is staffed with such amazing people! Highly recommend! read more

We had taken our cats to CTCH since we moved to the area 8 years ago. Since they moved and Dr. Smith was out due to surgery we have had 3 appointments with Dr. Murphy at the Sam Bass Veterinary Wellness. We endured 1 hour long waits because the doctor had an "emergency" twice. I do not want to go into the details of the third appointment, but 4 hours later we were rushing our convulsing cat to an emergency Vet. Two horribly stress filled days and $2200.00 later, we are lucky to have our poor traumatized baby at home and mending.A word of warning if you are currently taking your cat there or thinking about it. We do NOT recommend this clinic! read more

I really wanted SBVW/CTCH to work out. Friends use them. They have a great location. But there have been too many issues. Things went okay on the first visit for my MIL's senior cat on a recent Saturday other than the vet never introduced himself. Found out later it was Dr Murphy. He said Lucy needed dental work and I greatly appreciated him offering to keep her over the weekend for the procedure on Monday. I'd give 4 stars if it ended there. Monday I was asked to come at 4:30 to pick Lucy up. Left work early to get there. It was busy and no one acknowledged I arrived for 10 minutes. When I was called up to pay, I asked about a charge from Saturday--$41 bag of food I wasn't given nor did the doctor discuss with me. Three employees looked and assured me it had been taken off the bill. But it was listed in the total I paid. I decided to deal with that later by email. I was checked out and the balance due was about $177 over the $314 expected based on the estimate I was given Saturday . That was $50 for a antibiotic shot I was totally fine with and $150 for extra bloodwork to check the thyroid levels, which were described "in the gray zone" from the CBC results. I asked for the results of the CBC twice--once I was told they weren't in. When I asked how the thyroid issue was discovered if the results weren't in, someone went to find the results. Oddly, most levels were in the "gray zone", which was the normal range. The thyroid results and urinalysis results were due back in 3-5 days. Day 5 was Good Friday so I waited until Monday and heard nothing so I called late in the day. They said no results yet. I waited two more days and called. They didn't know why the results weren't back but would leave a note for Dr. Murphy. That was 36 hours ago. No call back. We are on day 10 of what was to be 3-5 days for results. Zero follow up from the clinic other than when someone called the Monday AM after our Saturday visit to ask how Lucy was. I had to explain that Lucy was there, having stayed all weekend. No one called to check on her the day after surgery. This level of non-communication is completely unacceptable. When added to their inability to provide an accurate estimate or call to get approval to add $170+ to a $630 bill and the effort it took to get them to fix an invoice error, I can't possibly recommend them. read more

If I could give 10 stars that still wouldn't be enough. They treated my Daisy like she was their dog. They are very good at what they do. Gave me peace of mind about leaving my dog with them over the weekend, kept me updated, and she made a full recovery. If you are looking for a great vet please come here first. They really care and that shows in their work. Thank you Sam Bass Veterinary team for your help and taking care of my baby. You have a customer for life! read more