I'll never come back here after my experience this week. The tech was very obviously new, which is fine except that the mistakes just happened repeatedly.
First, I had to correct her regarding her report to the vet about my dogs symptoms. I figured it was just a simple mistake. But then things just started to snowball. I didn't like the way she held or spoke to my dog as the vet examined her, it was as if she expected my sick dog to hold perfectly still while the vet touched every part of her.
The vet discussed a proposed plan of care to determine the cause of my dogs diarrhea. They took her out of the room to give her fluids and medications and draw blood.
The tech brought back an estimate and before showing me said "oh no wait this is wrong. They're charging for an emergency exam". When she came back the price was lower for the exam, she went over the cost of everything, and there were a couple of items I said I didn't want them to do.
The tech explained that it was recommended to do everything, and I again said, I don't want to do these things. The vet then came to explain the items I refused, and I again said I wanted to hold off as I felt that it was unnecessary at that time, and wanted to start with the initial work up we had discussed.
It now been about 45 min that my dog has been gone... I asked "has everything been done? Can she come back to the room with me now?"
The tech responded "oh she isn't here? Someone must have already brought her back again for more tests." I told her that my dog had not been brought back to me at all.
She then brought my dog back in and said "oh sorry, the office manager was holding her."
My dog never enjoys the vet. She shakes and resists every time. But this time she was sick and barely wanted to be touched, not even by me. It was obvious that she didn't feel good and in the room she clang to me. So to find out they had done what they needed to do for her and then kept her in the back so someone could hold her while I sat in the room wondering what was going on was infuriating. And I can't imagine how my poor dog felt as some stranger in a vet office held her. I felt so disrespected.
I was then told by the tech that she had abnormal lab values that could suggest pancreatitis so they were going to run more labs. I panicked and started googling pancreatitis in dogs, fearing what treatment might need to be done, as I sat there alone waiting for results.
The vet then came in stating the pancreatitis labs were normal, just like all the rest of the labs. I clarified, all the labs were normal? I was just told they were abnormal? The vet apologized for some miscommunication and said they were normal.
Then a different tech comes in, hadn't met her during the visit, holding a bag and starts spewing off instructions about all the medications we were going home with. I asked her, "so what did we determine was wrong with her?" And she replied with "well your dog can't talk to us to tell us if she got into anything. And didn't the doctor just come in to talk to you?" I wish I could convey the tone of her voice. Talking to me like an idiot.
I asked her to send the vet back in. The vet apologized stating they had new employees and that there had been multiple miscommunications during my visit, and apologized for their behavior. I told her I wouldn't be coming back and she understood why. She knew everything about this visit was terrible.
But to finish it off, thankfully, she decided to go over all the medications with me again. As she pulled them out, she realized the tech had read the order wrong. They were giving me the wrong amount of antibiotics for my dog.
Then the bill was wrong. They were going to charge me for an emergency visit. I asked her to change it back to the proposed estimate. She did.
It's been 2 days. I was told they would call to check in on her. Not a word since I left....
I would never trust this place again, and would never recommend anyone take their pets here. read more