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Frankfort, IL

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Emagine

4.0 (241 reviews)
Closed • 10:00 am - 11:00 pm

Emagine Photos

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Booking failure for online ticket purchase
Andrew D.

I usually love this theatre. However, Friday was not one of those times. First, I tried to order our tickets using the Emagine app. It took my money then immediately refunded me and generated an email stating "Oops! Your booking has failed." (See attachment below) I tried to call the theatre, but no one answered the phone. We were still able to get our tickets when we arrived early at the theatre. The manager was very helpful and stated she would file a report with IT regarding the booking failure. My daughter and son were very excited to see Five Nights at Freddy. My daughter stayed up the night before making character costumes for all of us. The problem with this evening was the behavior of 10 middle school students attending the 7:30 showing of the movie. Throughout the entire movie runtime these young men were talking loudly, switching seats, screaming, swearing, and lying on the floor of the theatre. We tried to ignore the behavior but the group was so disruptive and disrespectful. My daughter at one point during the movie was excited by a particular character reveal and shouted " yeah". One of the young men in the group yelled back at her loudly "Shut the fuck up bitch"! WOW. After the movie concluded I brought my concerns to the staff and was told "those young men were here the night before doing the same thing. The security is aware of it and annoyed by their behavior." First, if the staff and security were aware of this behavior why wasn't it addressed immediately? Second, if the staff and security were aware of the disruptive behavior from the previous night why were the young men allowed back in the theatre? I've always had positive experiences at this theatre location and I hope this is not a reoccurring situation. I am very disappointed by the staff and security response to these recurring incidents. Going to the movies should be a pleasant and relaxing experience. This unfortunately was a stressful and unpleasant experience that ruined our evening and a movie me and my family were anticipating and excited to attend. "The whole idea of movies is it is special to go to see--you went to a movie theater to see something that was magical and amazing, in a very special location". Unfortunately, the rude and immature behavior of the young men and the theatre staffs lack of response removed all the magic and amazing feeling of a special location. I hope the magic returns in the future.

Theatre seats
Sarah S.

Sat in row F and was nervous about my seats. They were PERFECT. Everything was clean. Food was fast. Bathrooms accessible. So much room in the isle and the comfiest adjustable seats. Brought 4 kids a few weeks ago and they're begging to go back. It was a good time and so family friendly.

The Color Purple
Mistey W.

This is my second time going to this theater. I believe when I originally went it was fairly new. I was very impressed with the decor, the bar, the offerings in the concession area. It's a really nice place! The only issue I have is that the bathrooms were disgusting and you can tell that they had not been tended to in quite some time. At the time I was there, the movie theater didn't seem extremely crowded yet the garbage cans in the bathroom were overflowing, lots of the Stalls were dirty, and there was just all types of stuff on the floor. They should definitely work on making sure someone is cleaning the bathrooms regularly. Other than that, I would highly recommend this theater if you are a movie goer

Vik B.

I've been coming to Emagine Theater in Frankfort since their opening years ago. The decline of this place is just unbelievable. I used to consider it a true gem, now the place is truly in ruins. I went to see Bad Boys Ride or Die and immediately upon walking in the place smelled like a sticky car seat of a unkept toddler. There was trash and popcorn throughout the entire theater. The bathrooms were so horrid that I opted to challenge the strength of my urinary incontinence. There was trash upon entering our show and of the other entryways to movies. I truly can't express how the place was havocked of filth. There didn't appear to be an employee shortage as we witnessed employees standing around in the filth. I wish this was all funny but it isn't. What's next...bed bugs in the seats?

Sweet Drinks!!!

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6 years ago

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3 years ago

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5 years ago

Definitely enjoy this theater, and Tuesday are 5 dollars if you're have a loyalty card.

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Alissa S.

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9 years ago

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4 years ago

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8 years ago

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9 years ago

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8 years ago

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9 years ago

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9 years ago

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9 years ago

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8 years ago

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7 years ago

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9 years ago

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4 years ago

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7 years ago

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8 years ago

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7 years ago

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7 years ago

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10 years ago

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7 years ago

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10 years ago

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7 years ago

Emagine is a beautiful theater with a touch of class! Frankfort is a gem and this place is the icing on the cake!

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10 years ago

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10 years ago

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7 years ago

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10 years ago

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Alissa S.

We are glad you enjoyed yourself! See you at the movies again soon.

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7 years ago

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8 years ago

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7 years ago

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Page 3 of 7

Ask the Community - Emagine

Is outside food and drink allowed inside?

There are signs posted that it is not allowed. They do have a very nice food / drink / snack area. It is premium priced, but good for this type of venue.

Do the matinee cuddle seats have a good view?

Yes, all seats have a good view of the screen.

Do they have handicapped entrance and seats available like the ipic?

They definitely have handicap seating. If you go to the seating charts for the movie you want to see you can find them. I would assume the entrance to the theater does have wheelchair accessible curbs since it used to be a grocery store.

Do they have the ultra deluxe super size screens like the Marcus Theatres have? Also do they have the latest technology in surround sound like Marcus?

Yes and yes.

Would you come here on a first date?

Yes great place for a first date.

Don’t See Your Question? Ask Away!

Review Highlights - Emagine

“Its clean, service quick, theater spacious, seats comfortable, choose your own seats,plenty of parking AND great ticket prices.”

Mentioned in 16 reviews

Read more highlights

Marcus Orland Park Cinema - Sports bar and lobby.

Marcus Orland Park Cinema

2.7(275 reviews)
4.5 mi

I was here for the 3D morning show of the live action Moana film. Which 95% of the movie was in 3D…read morewhere it looked like the characters right in front of you as you have the 3D glasses. And I got popcorn and pop, which they have Pepsi there. there are still showings of Moana in 2D. Which smithing the way you be seeing the movie, when it comes out on DVD and Blu-Ray. And also when it comes on Disney+.

I've honestly never had an issue with Marcus Theatres before, which is why this experience was so…read moredisappointing. I came to see Zootopia 2 with my friend and my little brother, who is 9 years old. When we entered our theater, our assigned seats were already taken. The woman sitting there told us it "wasn't her problem" and refused to move. We tried sitting in the second row, but those were obviously someone else's seats and we were asked to move. We ended up standing near the exit with no seats for about 10 minutes before a manager came. During all of this, my brother was really confused about what was happening, which made the situation even more stressful. The first manager eventually seated us, but placed us in the handicap-accessible row and separated us, which was unfortunate since we came together--especially with a young child. After about 20 minutes of the movie, things got worse. The woman sitting behind us (in our original seats) was allowing her kids to scream and run around the theater. At the same time, a man sitting in front of my friend started FaceTiming someone and narrating the entire movie out loud. At that point, we decided to leave. Before leaving, we spoke to another manager who was very kind and gave us three passes to come back, which we appreciated. However, we weren't able to get a refund because we paid with Apple Pay. We normally drive an hour to come to this Marcus location because we like it much better than AMC, and we've never had problems before. That's why this experience was especially overwhelming and upsetting. I really hope this was just a one-off situation.

Photos
Marcus Orland Park Cinema - Hall leading to theaters.

Hall leading to theaters.

Marcus Orland Park Cinema - Veteran's Day movie

Veteran's Day movie

Marcus Orland Park Cinema

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Emagine - Batavia - Main entrance

Emagine - Batavia

3.5(53 reviews)
34.3 mi

Unfortunately, for the final two weeks of this year I've suffered from a sprain ankle and a sinus…read moreinfection. So I've been pretty bedridden. However, the other day I was feeling much better and mustered up the energy to finally see Wicked For Good. I always drive past this theatre when I'm running errands, and it's actually the closest theatre to my house. So, I figured it was time to test this place out. I came without purchasing a ticket in advance. First thing I like about this theatre is you can purchase your ticket on the kiosk. You select your movie, then you select what type of seat you want- a standard recliner or a cuddlier seat. It was just me so I selected the recliner which was $7.95. I do like the idea of the cuddlier sofa though, that's super cute for couples. However, when I tried to pick where I wanted to sit only one seat was available to book. Which was very surprising to me because the theater wasn't that full and the movie has been out for months now. Thinking it was a glitch of the kiosk, I went to the counter to purchase tickets. Then I saw the screen where I could pick my seat and again there was only one seat I could pick. So I picked that seat thinking the theater wasn't going to be jammed packed (spoiler it wasn't). So, that's the only thing I was confused about. Why were seats block off when the theater wasn't full. Other than this mishap I really enjoyed my experience here. Luckily my seat ended up being a decent seat and it was exceptionally comfortable. There was a red button you could push which I assumed was a seat warmer, I pushed it but I didn't notice any changes in the temperature of my seat. For food I got a medium sprite and a large popcorn. It costs me about $18. Which is typical. I will say next time I'll order a medium popcorn, the large was so big I wasn't able to finish it before the movie was over! All in all this is a very solid theater. Very friendly employees, seats are comfortable and clean, oh and I forgot to mention they have a bar. So that's pretty cool. I can definitely see myself returning here again!

This is how movies were meant to be watched. Comfy seats that recline, every flavor of coke product…read moreyou could want. They offer cheese and Carmel corn and a choice of butter. Absolutely my new favorite theater!

Photos
Emagine - Batavia - Flashback Cinema

Flashback Cinema

Emagine - Batavia
Emagine - Batavia

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Emagine - movietheaters - Updated October 2026

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