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    Edwin M.

    Wow, thank you! So good to hear!

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    7 years ago

    Edwin was outstanding! Really reasonable, understands what needs to be done, provides recommendations and has a great personality.

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    Ask the Community - Em2 Hvac

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    F H Furr Plumbing Heating And Air Conditioning

    F H Furr Plumbing Heating And Air Conditioning

    1.7
    (755 reviews)

    I'm updating my review to cover my experience having FH Furr replace an existing HVAC system in my…read moreDistrict of Columbia condo. This review focuses on the installation team's workmanship, issues encountered, and the company's responses--or lack thereof--when addressing these problems. Generally, their technicians have been helpful, which is why I rated them two stars; however, service quality varies depending on who you get. The main concern lies with the quality of installation. I chose FH Furr to install a new unit in January 2025, after sales representative Mike Miyasato quoted me and assured all work would meet code and FH Furr standards. They even provided a "Guarantee" certificate outlining warranties, and an install manager (whose name I don't know) assessed the project and confirmed the quote--which, in hindsight, was likely for a unit larger than necessary for my space. That mistake was partly mine, but not the focus here. The installation team, led by Xuan Pham, completed the job in one day but left my bathroom--the only one in the condo and where the air handler is located--in a messy state. It seemed they made no effort to clean up debris or drywall dust. While I don't have a photo of the initial mess, photos attached show what they left behind in the ceiling. I had to clean up myself so my pregnant wife and I could use the bathroom. The next day, contractor Robert "Lee" Cramer handled the drywall and painting but left a large hole near the return vent and failed to paint the ceiling, as seen in attached photo. He said his task was only to "prepare for paint," even though the invoice included both drywall and painting. I ended up buying supplies and painting the ceiling myself. About a month after installation, in late February 2025, another problem arose that required technician Kevin Pineda's assistance. According to the invoice, he found the disconnect wasn't fully inserted, preventing the outdoor unit from running. Once fixed, the system worked properly. By May 2025, as the weather warmed, condensate from the unit exposed further installation flaws: the drain pan leaked because it wasn't properly leveled and lacked a float switch. Both issues are documented in the invoice excerpt shown in attached photo. I later learned a float switch is required by code and standard practice when installing a unit above living spaces. To prevent damage, I set out a bowl to catch leaks and requested service. Technician James 'Ruffin' Price diagnosed the issue and escalated it to management. I was told repairs would come quickly. Documentation of these findings is in photos attached. Soon, an install team member returned and insisted the drain pan was fine, dismissing the prior technician's concerns. On June 6, 2025 contractor Mihaita Morovan repaired and painted the damaged drywall (photo attached). Unfortunately, the problems didn't stop there. Less than a month later, as summer temperatures increased, the unit began leaking heavily again, resulting in multiple wet spots and visible mold growth on the ceiling. It took several calls--and even a legal threat--to finally get a response. Technician Thomas Edwards came out, listened to my concerns, properly fixed the drain pan, and wrote up a detailed report while promising to escalate the issue at their quality control meeting. His documentation and related photos are attached. Within weeks, another contractor repainted the water-damaged ceiling but didn't remove all the ruined drywall, so paint soon peeled and chipped. I eventually completed the repairs myself and am relieved the unit has caused no further harm to my condo. Overall, this experience did not match the warranties and guarantees FH Furr promised. The countless hours spent contacting the company and missing work for technician visits hurt my family financially. This ordeal has left me unwilling to use their Gold Preferred Partner Plan for maintenance, even though it was part of my contract. At this point, I want nothing more to do with FH Furr, and I cannot recommend their services.

    So, I first want to start off by saying that every single technician/expert that has provided…read moreservice to us has been FANTASTIC! Fullstop. This review is based on recent experiences with customer service representatives/admin folks. So it was during calls to the main number, and we reside in Virginia. We recently had a very expensive repair for a hot water heater that severely damaged our circuit breaker box. So the techs came out, did their thing and were phenomenal. However, in order for us to submit the repairs for reimbursement with our home warranty company, we require an itemized invoice. As per the egregiously rude phone reps we have encountered, there is a company policy against itemized invoices. Like, WHAT!?! I have never experienced anything like it in the history of working with service providers. There is always an itemized invoice. However, that in itself is not the issue. First, my spouse spoke to someone who said that it is only possible to obtain by escalating to a manager. So we waited and attempted to follow-up. Each time after we both tried to follow-up, we encountered some of the rudest, most unprofessional individuals on the line. Not to mention, AGAIN, how does it make sense that you are doing work of this magnitude and cannot produce an invoice that breaks down parts and labor!?! I am certain that this isn't the first time in history that the company encountered this kind of request when customers are dealing with insurances and warranty companies. It is wholly disappointing, when you consider that the individuals in the field doing the labor intensive work can be overshadowed by the policies of the company. I literally have no idea what to say at this point, but that we will be transitioning to Michael & Son's or another provider. Because who wants to pay this kind of money to be mistreated on the backend for something as simple as an itemized invoice. Such a shame!

    J Hood Services

    J Hood Services

    3.7
    (15 reviews)

    J Hood is absolute fantastic. They were recommended by my condo HOA to replace my tanked water…read moreheater to a tankless unit. Below is a commendation letter that I personally wrote and sent to Mr. Hood. I'm having them come out to replace my AC Air Handler next week to remedy a horrible job ARS did 4 years ago. Mr. Jeff Hood: I'd like to take a moment of your busy day to inform you of the exceptional service I received by Dave and Drew who recently came to my Alexandria residence to replace an old Bradford-White 75 gal. water heater with a tankless Navien system on Oct. 11, 2022. In the span of the past few years, I consulted with several companies on my options and cost estimates. I inquired with our residence property manager if there was anyone they recommended and they offered J Hood. I promptly called and spoke to a very cordial gentleman named Cody who promptly and professionally scheduled my estimate. From the first moment I met and interacted with Dave to provide the estimate I knew I had made the right choice to not only pursue a tankless system, but to also do so with J Hood. Upon their timely arrival, the team prepped the area and consistently monitored their activities to not cause any collateral damage while removing and installing the old and new systems. Having worked many years in the home improvement industry, it rapidly became apparent that the quality of the materials exceeded my already high expectations. The quality and care of the work being performed represented not only Doug's exceptional knowledge and experience, but also the insight and wisdom of J Hood to hire such a top-quality team in the first place. Moreover, what can't be learned out of technical books is the high level of integrity and ethics the team brought, which to me is what's most priceless. In summary, I'm likely not informing you of anything you don't already know but thought in these difficult social and economic times I wanted to make a point to not only thank Dave and Drew for their exceptional effort, but to also thank you, Mr. Hood. My father has always told me that exceptional performance is always a representation of exceptional leadership. With extreme gratitude,

    We just had our attic AC system replaced and they worked fast and everything seems ok so far, it's…read moreonly been 2 days. The initial consultation went excellent, no complaints. The installation guys were also very nice and did a great job, It's only been a few days so the system is running fine. The only gripe is that they left a lot of trash and residual foil and scrap pieces of the old ac up there. It was a pretty tidy space so it was noticeable and a little disappointed that they would leave parts and trash up there. I would say give them a call for service or new installation, but ask them to remove any trash and leave the place somewhat cleaned up. You pay a lot of money to replace a whole system and to find the space messy left a poor taste. It could've been an excellent service, but an oversight in minor details made it mediocre.

    Em2 Hvac - hvac - Updated July 2026

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