Don't expect that making an appointment is going to prevent you from having to wait over an hour to…read morebe seen. I'm a healthcare provider and know things are hard but experience here was really bad. No gold stars for them

Many thanks to Dr. Fred. Leon & medical staff for assisting with my critical pain…read more After many years of search, I have found Dr. Leon to be the excellent provider. He immediately recognized acute symptoms & knew how to remedy the muscle spasms. The staff was quite patient with my pain-induced irritability, & The intake nurse was very sweet.

This review is for the pediatrics department off Doyle. After wanting to wait a while to vaccinate…read moremy baby, they convinced me, by an ultimatum that I could not be seen at their clinic if I did not comply. The day they gave him his first shots they gave him 7 total,at once, after we had already discussed spreading them out. I have since then moved to the family practice to avoid this clinic and have a hard time trusting medical establishments.

On the contrary to what I've been reading and reviews of other people I have had that complete and…read moretotal opposite feeling about Dr. Leo Smith. His staff was extremely rude and they talk about very personal information i n the front office. I got to hear a conversation about the Receptionist who was going to screw her husband over with alimony! In very graphic vulgar details. Getting medication refills was a complete and total nightmare! I could walk into his office into his office and be in complete and total pain. You would get rude service from the receptionist addition to the doctor not really caring. He Lack of compassion, comes off very uncaring unkind and stone heartedness. I'm sure the first visit he's fantastic but if you continue seeing him and you're in pain then you better find yourself a different doctor. Way to make people lack faith in the medical system!

I love Amy Shaw. She's been our family physician for about 13 years now and I have never, ever had…read morea bad experience with her. She has the very best manner a doctor can have and works WITH her patients and not AT them. She is attentive and personable. She's handled every kind of ailment from colds to migraine headaches to "female" issues to a heart attack and everything else known to human kind with consistent excellence and enthusiasm. She knows her stuff and does it well - even with our nightmare insurance industry clogging up the system. Her staff is ... ok. Some are great and some are poorly prepared to deal with human beings and our propencity for theatrics when we're not well. Her office manager isn't very accomodating. However, Dr. Shaw is such that she outshines any deduction in rating her staff may cause. She deserves a lot more than this yelp. Too bad cloning hasn't been perfected, this world could use many, many more Amy Shaws in it.

Amy is hands down simply the best FP doc in Sonoma County. She is brilliant and treats her…read morepatients with kindness, compassion and respect. Any questions you have are answered with a detailed response. When I was diagnosed with breast cancer she called me personally on a Saturday to tell me, she could have easily passed that call on to the radiologist to make but she didn't. When she called me she had already left a message for the surgeon and had made an appt for me with the Nurse Navigator at the Sutter Women's Health Center. I agree her staff is just OK. I often feel that I am bothering them when I need to schedule an appt or am checking in for one. However the practice Doyle Park Family Medicine recently joined with the Sutter North Bay Foundation which may help the staff issue. I agree that the world could use many more Amy Shaws

Dr. Markoff "fired" me as a 75 year old patient. His reason was I used CAPs in my emails…read more Now, I am forced to say when asked the name of my PCP, "None".

I was looking for something else and came across Markoff's name. Apparently he is now accepting new…read morepatients. It appears ex-patients, like myself, got tired of his sarcastic condescension and have moved on. Nice.

I had my records faxed to this office for over three weeks and they told me repeatedly they never…read morereceived them and when I on my 5th call said I was very frustrated I was told I needed to hang up and call back when I wasn't frustrated and they could not help me ? Very unprofessional

Dr. Logan is remarkable because she's a great diagnostician and a great human being! When you…read moreare ill and need help she is the person you want on your team. She really listens and wants to help you get better. Her staff is so supportive and efficient. I really appreciate her.

Didn't even get a chance to see the doctor because the receptionists are rude as hell! Don't let…read moreyou speak, they tell you the same thing you just told, & she hung up in my face. Horrible service. Be nicer over the phone and front desk & you would get the same in return. Don't come here if u don't tolerate rude people.

He is a good doctor as far as medical information and treating my husband, but he is very sexist…read moreand his staff (as said in numerous reviews) is horrible. I had a problem with him last year when there was a mix up at the pharmacy that was partially his fault, and partially the pharmacies fault. Plus when my husband went in, he got very appropriate referrals and I never got any. So I filed a complaint at the URGING of my insurance company. I then went to find a new doctor in my HMO plan only to find four hostile, rude doctors who jumped down my throat the first five minutes after I entered the room. After all that, I tried to return to Trapnell a year later, because let's face it, he was much better than then the other four. When I tried to return a year later, the practice manager got very upset and refused to have me back, because I filed the complaint. Which got me thinking. All these doctors are in the same network, and Trapnell must have made some nasty comments about me in his notes so other doctors would read them, which lead them to being so hostile to me in the first five minutes. Doctors face unhappy patients who get upset all the time, for them to remember a minor complaint a year later, only showed he was really upset by it. He then took the opportunity to write nasty things about me, so other doctors had negative preconceived ideas. That is super unprofessional and shows that his staff is nasty to patients because behind the scenes he is probably a real a$& and revengeful. So now I need to switch insurances ASAP to find someone who doesn't have preconceived ideas about me due to hateful notes he wrote. This would never happen pre computer and especially pre EPIC. It always doctors to make private comments, only other providers can read.

Another hour wait !! nothing against the doctor, but this is…read morethe third time in a row. I've been there and waited over an hour to see the doctor.!!! Do you think I would learn to schedule the first appointment in the morning!? My appointment was at 9:30 i waited 45 minutes in the lobby to go to the back room for a seven minute visit. Worst part is the girl that checked me in grabbed a file at 10 am and put it on the counter and said oops. I'm not 100% sure that was mine but I'm thinking it was because five minutes later the lady called me back they told me the doctor was running 20 minutes behind, but he was running 50 minutes behind.

If you are a female stay away and keep your clothes on! Do not let him do any "injections" in the…read moreoffice. Glad he is being held accountable for his poor practice! Not a good guy!!

Dr. Keller turned out to be my worst nightmare! When I first saw him he told me my previous pain…read moredoctor didn't want to see me anymore. He only wanted to give me cortisone injections, which cost $500.00 an injection. Dr. Keller stated, "I am a neurosurgeon, I'm smarter than Dr. X, and I should know you're in real pain and need medication to control your pain." He ordered strong pain medications, and yes, for the first time I was completely out of pain. I was very concerned about the combination of prescriptions and discussed them with my doctors as well as my pharmacist asking them, "Are these combinations of medications were safe to take?" They all confirmed they were safe. I was judicial about taking them and only if I was in horrific pain. Long story short, Thomas Keller is in jail waiting to be sentenced for the death of 3 patients and over-prescribing opioids.

I am here awaiting my first visit with this dr. My appointment is for 12:45 and the time is now…read more1:06 pm. I was on time. I hear taking off people in distant rooms. I've not seen her yet; i have no idea. All i can say is there are no Doctors in Santa Rosa so i feel like i better keep my mouth shut before i get kicked out of her services... but i was actually really to do paper work which i finished right on time at 12:44. I am a really busy person and out medical system in America is really falling a part. I'm waiting and will continue this review when she finally shows up. She's now 25 minutes late and the receptionist said nothing about her being behind today....(?). Now it's 1:10. Pm. Came out to ask and a lady says can i help you? She's the nurse practitioner and says oh I'm so sorry. I understand this dr also has another business helping people to lose weight. I'm wondering if this is a front for the other business she has to help people lose weight? It's now 1:15 and the dr came out of the other appointment, grabbed my name that was on a sticky note on the door I'm waiting in ( i purposefully left it open after i stepped out to ask what's up with my appointment timing). She did not say hi, or that she'd be right with me, just grabbed the note off the door. She looks young and nice like in

Jennifer is responsive as a concierge doctor but inexperienced, lacked compassion and empathy to me…read morefor a difficult situation. She is not the kind of person you would share difficult things for fear of criticism rather than compassion and understanding. I originally decided to work with her because I've experienced woman doctors are often more understanding, compassionate and often more curious and driven. Once I explained my thinking on what might be involved in a complicated problem and her answer was " that reminds me of medical school". She had no idea about what I thought meant even though it was basic physiology taught in medical school. I don't believe she thinks about underlying mechanisms of a problem and its symptoms but simply follows medical society rules and doesn't understand that often fails a patient. I once explained that I had medicated myself with good reason during COVID and she told me "you are not the kind of patient I want in my practice". I trusted her as I have many PCP's over the years and she threatened me and made me feel awful. That was the last straw. If you are healthy, minor issues and want simple referrals, she will be good. If you need a test, a medication for an infection or complex problem referral, forget it. She has a strong anti-medicine symptom management view. Taking too many medications is not good but don't expect anything except the basic no matter what the problem or suffering. I had a number of phone calls with her about a problem and it always got contentious. I always felt down after most discussions. That's not good. Doctors need to have compassion, avoid contentiousness at almost all cost and have some therapist like characteristics. That's not her. Not even close. If you have a complex problem, don't expect her to look at medical papers or take a serious interest. She is a very basic doctor. I spent 20 years at Kaiser and I would rate her well below any Primary Care I had there. Sorry to sound negative but that was my experience. Concierge doesn't help unless the doctors is a good one with some curiosity and critical thinking and not dogmatic.

I dread calling Brookwood to make an appointment. It takes an average of 30 mins to over a hour to…read moremake an appointment by phone! I am on hold forever with music and the worst part is that a voice says "1 minute hold time". Please update the phone system to accurately reflect the hold time. Like the DMV have no issues saying a hold time is 2 hours. However, this is NOT the DMV and they have one lady making appointments and takes over a hour to answer your call. I do have to say the doctors and medical assistants here are great. They work very hard and genuinely care about your health and well-being.

I have spent days trying to schedule an appointment with my provider and keep being put on hold for…read more20-30 minutes, then hung up. I hate this place, if you have other options for healthcare go somewhere else or you'll have to deal with incompetent reps on the phone who treat you like a burden because they have to work.