I was a long time consumer of veterinary services under Dr. Yahnke/Dean and I loved her and her…read morestaff. They took amazing care of my two dogs so I was heartbroken when she left. A couple years later and another dog I find myself going to Dr. Perez. Our dog was old and not well. Dr. Perez did a wonderful job of providing compassionate care for a dog maybe someone else would have looked at us like we were crazy. He was kind, honest, a good communicator, and knowledgeable. His staff were wonderful as well.

I was charged for a fecal test before I ever brought it to them. It was more than $100…read more When I got home and reviewed the invoice I told them to cancel the test as no one explains to me the high cost and that I would pay in advance. No other vet practices in this manner. It was quite an ordeal to get my money reimbursed.

My family had only positive experiences with Dr. Kristin and the rest of the staff at Amherst…read moreAnimal Hospital! My fiance and I brought our cat, Boris, in, thinking we were going to have to put him down... Dr. Kristin assured us with her treatment plan that he had good odds of survival and recovery. She also worked within our budget. Our boy was in their care for 72 hours, and the aftercare and continued customer service has surpassed my expectations! He is continuing to improve and regain his health. Their communication, organization, and compassion is beyond amazing, more than what I've encountered in animal healthcare at other locations. They were gentle, patient, and professional with handling Boris. I felt completely at ease with him in their care. We had such a great experience, that I decided to bring our second cat, Esme, in just for a wellness visit and establish a patient relationship in case of future emergency with this baby. Staff here really listens and answers all your questions, and was able to provide refills on meds quickly and conveniently! I am very pleased with all the experiences I had at this office and look forward to continuing to trust Dr. Kristin and her staff with my precious kitties!

I had a very disappointing experience with Amherst Animal Hospital while trying to get my dog in…read morefor an emergency skunk bath. When I called, I was told that my dog could be seen as long as I sent over her vaccination records showing she was up to date on her vaccines. It took me about 40 minutes to contact my veterinarian, obtain the records, and have them sent over. After they were received, I got a voicemail stating that my dog could not be seen because she did not have the canine influenza vaccine. At no point during the original phone call was I told that the canine influenza vaccine was required. Had that been mentioned from the beginning, I could have saved a significant amount of time during an already stressful situation. When I went to the office to ask for clarification, Delaney's demeanor came across as dismissive and passive-aggressive. She repeatedly stated that my dog was "not fully vaccinated," even though my dog is current on all of her core vaccinations. The issue was not that my dog was behind on her routine vaccines--it was that the hospital also requires the canine influenza vaccine, a requirement that was never communicated to me during my initial call. What upset me the most was not the policy itself. Amherst Animal Hospital is absolutely entitled to require whatever vaccinations it believes are appropriate. My frustration was with the lack of communication and the complete unwillingness to acknowledge that the requirement should have been explained upfront. If Delaney had simply said, "I'm sorry, I should have mentioned that we also require the canine influenza vaccine," I honestly don't think the situation would have escalated. We are all human, and mistakes happen. A sincere apology and a little accountability would have gone a long way toward resolving the situation. Instead, I felt like my concerns were dismissed, and I was made to feel as though I had done something wrong. When I questioned why this wasn't explained initially, I was told, "I don't understand why you're yelling at me," even though I was simply trying to understand why I had spent nearly an hour gathering records for an appointment that was never actually possible under their policy. To the manager's credit, she came out and apologized, and I appreciated that. Unfortunately, by that point, the damage had already been done. The interaction left me feeling disrespected and unheard. This experience is especially disappointing because our family has trusted Amherst Animal Hospital with our pets for veterinary care. They have treated our other dog and our cat, and our in-laws have also been clients. After this experience, however, we all have decided to take our pets elsewhere. Policies are understandable. Poor communication and poor customer service are not. I hope this review encourages the hospital to better communicate its requirements upfront and reminds staff that a simple apology and a little empathy can make all the difference.

Very clean office! The staff is very kind and attentive. Dr. Jones is the best and super…read morecompassionate. She is very thorough and explains everything in detail. All charges for services and prescriptions are always explained before you pay. The staff always offers coffee, tea and water while you wait and will walk you out once the visit is over. I called once and didn't leave a voicemail and still received a call back. Excellent customer service. They have an online system where you can autofill your pets prescriptions. They call and text you to remind you about upcoming appointments. Customer service is top tier!

I will never take my pet here again. This clinic has dicked me around and flossed me for money I…read morebarely have. I brought my dog there knowing she has a UTI. They gave me meds and took a sample. No culture. I came back with another sample after the meds were finished and was told I'd get a culture bc how else can you prescribe the PROPER medication without one?! Her infection was already acute and I was told her results wouldnt come back for 7 days. This is now going on 2w of her having an acute infection that wasn't being treated w the right medication when they could've and should've gotten a culture the first time to see if those meds even worked and now i'm being told it'll be another 7 days of waiting. Then I get a call saying their lab had a power outage and the results would be DELAYED on top of everything. The results come back... again with NO CULTURE saying the infection is cleared when ik its not bc shes still symptomatic.... They told me come back in week with another sample. No. This has been 4w of wasted time and money. I'm now spending more time and money trying to get her PROPER care as she appears to be getting sicker. This clinic is unethical and lacks transparency. I'm a low income person. This whole ordeal has hurt me financially AND MY DOG. I'm incredibly livid and disgusted and no one there seems to care. The vet totally blew me and my questions off and told the receptionist to tell me if I'm so worried take her to the ER..... Disgusting. The heart is not in the right place there. Avoid it. Save UR TIME and possibly your pet. I'm now taking her to Dr. Morse who hasn't had his talking head receptionists blowing me off but instead talking to me DIRECTLY and treating me and my dog like family and explaining to me clearly everything he needs to do to actually RESOLVE THE ISSUE so it doesn't WORSEN like... getting a fucking CULTURE. My dog could be in PERFECT health right now if that had been done the first time. Now Im worried about kidney damage or worse as I try to get proper care. I think they count on ppl to not know anything or that they're being TAKEN ADVANTAGE OF. I'm utterly disgusted with their ass backwards procedures up there and priority to profit off the ill of living beings.

Great people, very caring, and knowledgeable. I've been going there for two years, and am so glad I…read morefound this place. they just did surgery on my dog, and everything went fine. the Vet Techs and the receptionists, are great and so helpful.

Went into the Community Vet because we had an emergency and thought that they could help. We were…read moremistaken, which is fine but I was talked to like i was stupid and in a belittling tone by a front desk worker (red haired woman). She should not work at a "caring place" if she is going to talk to people in a disrespectful manner.

My dog has anxiety worse than I do and is terrified of new people so when it came to finding a vet…read morefor her I thought it would be a chore. I've been taking my pup to Big Creek Pet Hospital for years! When you're looking for a doctor for yourself you want someone who is kind and understanding so why wouldn't you want the same for your pet? The entire staff is kind and welcoming! They do everything they can to make my girl feel comfortable and they're always gentle and supportive whenever she needs to be seen. She had to have a minor surgery on her leg and my dog is more comfortable with one vet and they let him do the surgery. Thankfully for my own sanity she didn't have to stay overnight when we went to pick her up she was bandaged nicely and they did a beautiful job on her incision. This place is also very clean I have NEVER seen it dirty which is crazy to me considering it's an animal hospital. My dog just looks at me and I'm covered in her fur. What is their trick!? If you're looking for a place who loves animals as much as you do and who will care for your pets the way they deserve then please check out Big Creek Pet Hospital! I give it two thumbs up but my pup gives it 2 paws up!

Overworked with few vets. Only one location now since the…read moreother closed permanently. Appointments are months in advance.

This is a wonderful place. Dr Sadawil and his staff are wonderful…read more My pets get wonderful care here

Had our dog spayed here. The Doctor and staff are wonderful, our dog had multiple litters before we…read morerescued her so the surgery was very difficult. The doctor answered all of our calls promptly. Would recommend this veterinary clinic to anyone that asks.

Ever since Dr Fox retired and his daughter took over, it's become a "business". My cat had a tooth…read moreextracted, had to pay entire amount - no payments allowed, even though I'd been a customer for over 20 yrs. My cat developed swelling under his jaw after I brought him home - Lisa Fox said it was from the surgery - I disagreed. By the next morning he had passed away. When I called to tell them, no sympathy, but they said they'd adjust my records. I've never been back. I'd give them five stars before Dr Fox retired, and zero if I could for after.

We have been taking Max here since he was 8 weeks old when we got him. They are all amazing, from…read morethe girls in the front to the vets and assistants. They are so patient with my now 2 year old English Bulldog Max who is so very stubborn! Very knowledgeable on English bulldogs which is why we decided to come here two years ago and still so happy with them! Max loves coming here, he can't wait to see his favorite girl at the desk Vicky, she always sits on the floor and just lets Max give her so many kisses and hugs! Thank you all for being so great and loving to our fur babies!!

I've been here a few times in the past year. The staff is…read morealways friendly and helpful answering any questions I may have. Sometimes I can get in quickly other times I've had to wait but they were worth it and the wait wasn't that long.

Great place. Good communication with the vet. She's not judgmental and she's not out for the money…read more She listens and takes care of my elder tabby cat.