I cannot speak highly enough about the entire team at VCA Midpark. My pets have been seen by all…read morethree veterinarians, and each one has been consistently kind, compassionate, and highly knowledgeable. Dr. Nickell was the only vet who was able to solve a persistent skin issue with my senior cat after two other clinics told me to either accept his discomfort or sedate him. She found a solution that treated the root cause and preserved his quality of life. On top of that, she also identified a heart murmur in my dog--something our previous vet office completely missed--all on her very first day at the office! A few months ago, when a stray kitten wandered into my yard (and heart), the team got me an appointment within 24 hours with Dr. Suhie, who was incredibly gentle, personable, and helpful with my unexpected new fur baby. We've also had the pleasure of working with Dr. Anita Kinscher, who has been just as fantastic as the other two. The reception team is always warm and welcoming. On a side note, waiting area has been updated within the couple years and always feels clean. This is a stark contrast to my previous vet in Strongsville, where the front desk staff often seemed annoyed to answer the phone or check someone in. Finally, every single vet tech I've met has been loving, patient, and extremely knowledgeable. They take their time gaining the trust of my timid dog and absolutely dote on my cats. It's clear that everyone here is genuinely committed to their work and passionate about the animals they care for.

I did not want a cat but my daughter asked me every day for a year straight until I found Klausy at…read morethe APL. Adopted him when he was 12 weeks old. Eight years later, I cant imagine life without him in it. He's never been to a vet and I almost backed out bc I didn't want to stress him. The vet pictured was the absolute best. He's the cat whisperer for sure! I expected blood and eye gouging from my boy but instead, he loved the attention. Great experience...great person!!

I had previously had average experiences here but after my last visit I will not be returning. I…read moretook my dog in and told them he was Lyme positive. He was actively unable to move his limbs, had loss of appetite, swollen limbs, and was in pain. They did not text him further to see if his number for Lyme went up. Instead I was offered X-rays and a general blood panel. The day he left I asked for antibiotics that I did not get. He had an infected hot spot after they shaved it and I had to call back again two days later requesting antibiotics. It took twelve hours of calling to get a response from a vet for the antibiotics I asked for in the first place. I paid over $900 to get no answers on what was wrong with my pet. In one visit with another vet I paid a fraction of the cost to get an actual diagnosis

Very expensive! The facility is top notch new…read moreClean, and staff friendly The techs are also friendly The vets seem to be okay Just be prepared to drop 1000s of dollars

I do not understand how a profession built around caring for animals can justify refusing care to a…read morevisibly uncomfortable puppy. Multiple practices--including this one--turned us away simply because they were not accepting new patients, without regard to the animal's condition. Searching for a vet was very similar to the health care conditions in our country and a real eye opener. It's hard to reconcile that reality with the purpose of veterinary medicine. If helping animals is the reason for the work, outright refusal of care--especially for a young puppy--is difficult to understand and disappointing. I rated this location with 1star because of the information previously stated.

We were so impressed when Dr. Pohlman actually got down on the floor with our big chocolate lab to…read moremake sure she could see and find everything she was looking for! To us that looks like dedication!

Overworked with few vets. Only one location now since the…read moreother closed permanently. Appointments are months in advance.

I've never had a bad experience here. Scheduling is super easy via the website. The staff is super…read morefriendly and communicative. I've been sending my pets here for years now and will continue to do so. Pricing is on par with other places for common services, if not slightly cheaper. Their love of animals is obvious and the staff genuinely cares for your beloved pets as if they were their own.

They got us in very quickly, very empathetic (which means more than anything these days). Didn't…read morerush us saying goodbye to our Roxy, they are fantastic. I couldn't bring myself to bring her blanket with me at the time and when I went to pick up her ashes they had kept her blanket to give back and that was just worth everything. Priced well also. Thank you VCA

I really like Dr. Curren at VCA Lakewood. All of the vet techs we've worked with have been great as…read morewell. However, the prices at this clinic are absolutely OUTRAGEOUS! They've been at least more than double what I was paying at our last vet for pretty basic services (routine exam fees and blood pressure checks, specifically). No transparency about cost before it's time to hand over the credit card. On top of that, nearly every time I call to ask a question or request an appointment, the front desk staff is incredibly rude and treats me like an inconvenience instead of a concerned pet parent and paying customer. The two times this happened recently, I spoke with Laura, she is just flat out rude! I try to give the benefit of the doubt and grace, and I have never been anything but kind and respectful to them, but wow. It's like an inconvenience to the staff when I call with questions or concerns. Starting to really regret our choice of VCA.

Dr. Raina goes above and beyond! He is beyond caring and obviously loves his patients! I trust…read morehim with my baby girls life! He calls to check on her...who does that?! He does! My babe, Chichi, also loves him and Layla (and Nicole too). They have stayed late, just to make sure Cheech was in good shape before coming home! There is not one negative thing I could say, other than I wish he lived next door :) Anybody that has anything negative to say, I can assure you, is a bitter person and not paying attention to what the dr. or staff have to say or suggest! And for the record...we understand the Dr. perfectly!!! We love you and can't thank you enough!!! Diane, Cody and Chichi Schroeder

Dr. Raina has been our vet for over 20 years. Location is great, easy to get to. He's seen my dogs…read morefrom time they were pups and treated them through their older years. He and his staff compassionately help you through sensitive issues...the staff is helpful and available to calls, even after hours.

I was looking for a new vet for my American Domestic Gremlin and went with RRAH because they were a…read morewell regarded fear-free practice. They were able to take a new patient fairly quickly, and while Kora recognized the "vet office smell" she was pretty chill during the appointment. They don't take the animal out of the room or out of your sight at all, the vet took his time getting to know her, and he talked to me quite a while. They're pretty easy about prescriptions, and everyone was super friendly. I will say, it can be hard to actually get someone on the phone - they don't seem to have enough staff in reception to answer the phones, and the call back time has been ~3 days each time I've tried. As long as you don't need something urgently, it's not too bad.

We've been clients of RRAH for almost 10 years now, starting with Dr. Schlesinger who was always so…read morecalm and caring. We ended up shifting to Dr. Madden due to the addition of a pet who prefers women and have seen Dr. Garcia for urgent visits. Everyone there treats our pups like family, but especially Dr. Madden who is so incredibly patient with their nerves and antics (and my seemingly endless questions and details). Over the years they've adapted to a more casual, playful and food/reward based appointment style and it's made all of the difference in my anxious dogs' experiences. I feel confident that my boys are in safe hands that treat them as they would their own pets. It's such a relief to have providers you trust for your health, but it's even more impactful to have that confidence and care for those you love most.

CLOSED!! Unfortunately this branch is NOW CLOSED!!…read moreAll of my pets' medical needs have to be made at the Middleburg Hts location. With their super busy brilliant staff, I have to make any non urgent appointments at least 6 months in advance to ensure placement!

Took my dog in for a small lump on the skin. Doctor never came in and looked at my dog. They wanted…read moreto give my dog another rabies vaccine upfront and I declined and left. Last time my dog had a double vaccine he went into seizures and then died at 3 years old, hence me being scared. They take $50 up front to walk in, never saw my dog and wouldn't refund. What a joke! Go to Gateway animal clinic! They are thee best!!

While no one wants to take their pet to the emergency vet, sometimes you have no choice…read more Unfortunately, that is what happened to us this past Thursday. Our dog suddenly went limp, labored breathing and white gums. We tried to take her to West Park, and they turned us away because they were at capacity. We didn't realize that MedVet was 5 min further away, but we were directed there. We called while we were on our way, and they were waiting for us when we arrived. She was rushed back, where they did an initial exam and got her stable. It was very helpful to have the monitors up to show where our pet was in the line of order to be seen. While we're waiting, a few more critical patients came in, and the staff was so on top of it. It turns out our girl suffered anaphylactic shock from something, perhaps a bug bite. She ended up staying two nights, and we visited her each day for about an hour. The staff was so incredible, I don't think I could ever work in an environment. As expected, it was pricier, but the staff went above and beyond for us. We never worried about Luna while she was in their care. On the second day, the doctor called me and spent 20 min walking through her chart, results and next steps with me. I really appreciated it. Hopefully we will never need to go back, but if we do, we know where to go.

The waiting room is spacious and clean. They have charging stations, snack machines, and drinks…read more There are also coloring pages for kids and a separate waiting area for cats. The parking lot has ample space, and its handicap--accessible. The restrooms are also clean. The nature of emergency medicine is unpredictable so yes our wait time was long and it was more expensive than a routine vet visit, but that's just the way it is. The entire staff was very pleasant and Special callout to Dr. Gabrielle DeVere who took plenty of time with me and answered my questions. Also shout out to Lori (Laurie?) who answered the phone and treated me with respect and kindness. I also heard her interact with other clients on the phone and she was remarkably professional, empathetic and helpful.

My two dogs have been patients at Metropet for over 5 years, and the service and care has fallen…read moreoff a cliff for the past 2 years. It honestly feels like a comedy of errors. I take my dog for an arthritis injection and they are out of stock of the medication, even though my appointment has been on the books for a month. No one bothered to call me ahead of time. I took off work for this appointment! My other dog is on a prescription pill and they refused to refill the prescription even though he had an annual checkup a month prior. So I had to bring him in for bloodwork and of course they couldn't draw blood because he's a tiny nervous dog. Another failed appointment that I missed work for. If you are looking for a reliable vet, do not choose Metropet in Berea.

Took care of all of my pets; made them feel safe and took care of their anxiety. Price is normal to…read morea little high, but you get what you pay for!