I cannot speak highly enough about the entire team at VCA Midpark. My pets have been seen by all…read morethree veterinarians, and each one has been consistently kind, compassionate, and highly knowledgeable. Dr. Nickell was the only vet who was able to solve a persistent skin issue with my senior cat after two other clinics told me to either accept his discomfort or sedate him. She found a solution that treated the root cause and preserved his quality of life. On top of that, she also identified a heart murmur in my dog--something our previous vet office completely missed--all on her very first day at the office! A few months ago, when a stray kitten wandered into my yard (and heart), the team got me an appointment within 24 hours with Dr. Suhie, who was incredibly gentle, personable, and helpful with my unexpected new fur baby. We've also had the pleasure of working with Dr. Anita Kinscher, who has been just as fantastic as the other two. The reception team is always warm and welcoming. On a side note, waiting area has been updated within the couple years and always feels clean. This is a stark contrast to my previous vet in Strongsville, where the front desk staff often seemed annoyed to answer the phone or check someone in. Finally, every single vet tech I've met has been loving, patient, and extremely knowledgeable. They take their time gaining the trust of my timid dog and absolutely dote on my cats. It's clear that everyone here is genuinely committed to their work and passionate about the animals they care for.

I did not want a cat but my daughter asked me every day for a year straight until I found Klausy at…read morethe APL. Adopted him when he was 12 weeks old. Eight years later, I cant imagine life without him in it. He's never been to a vet and I almost backed out bc I didn't want to stress him. The vet pictured was the absolute best. He's the cat whisperer for sure! I expected blood and eye gouging from my boy but instead, he loved the attention. Great experience...great person!!

My dog had a knee injury on fourth of july and I had gone to Metvet which they told me was going to…read morebe a 9 hour wait for him to be seen. My husband called WestPark and they were able to see my baby within minutes and I was in the waiting room no longer than 10 minutes. Our whole visit took about an hour and they were able to get my baby taken care of. I appreciate the staff for helping my boy Ace feel comfortable and helping us get him back on track.

I had previously had average experiences here but after my last visit I will not be returning. I…read moretook my dog in and told them he was Lyme positive. He was actively unable to move his limbs, had loss of appetite, swollen limbs, and was in pain. They did not text him further to see if his number for Lyme went up. Instead I was offered X-rays and a general blood panel. The day he left I asked for antibiotics that I did not get. He had an infected hot spot after they shaved it and I had to call back again two days later requesting antibiotics. It took twelve hours of calling to get a response from a vet for the antibiotics I asked for in the first place. I paid over $900 to get no answers on what was wrong with my pet. In one visit with another vet I paid a fraction of the cost to get an actual diagnosis

I do not understand how a profession built around caring for animals can justify refusing care to a…read morevisibly uncomfortable puppy. Multiple practices--including this one--turned us away simply because they were not accepting new patients, without regard to the animal's condition. Searching for a vet was very similar to the health care conditions in our country and a real eye opener. It's hard to reconcile that reality with the purpose of veterinary medicine. If helping animals is the reason for the work, outright refusal of care--especially for a young puppy--is difficult to understand and disappointing. I rated this location with 1star because of the information previously stated.

We were so impressed when Dr. Pohlman actually got down on the floor with our big chocolate lab to…read moremake sure she could see and find everything she was looking for! To us that looks like dedication!

Overworked with few vets. Only one location now since the…read moreother closed permanently. Appointments are months in advance.

I've never had a bad experience here. Scheduling is super easy via the website. The staff is super…read morefriendly and communicative. I've been sending my pets here for years now and will continue to do so. Pricing is on par with other places for common services, if not slightly cheaper. Their love of animals is obvious and the staff genuinely cares for your beloved pets as if they were their own.

Good Vets, Miserable Front Desk Staff…read more I've waited three years to write this review because the actual veterinarians here are great, and I wanted to give the practice a fair shot. But after today, I'm done. The front desk staff, specifically Laura, is a nightmare, and dealing with her is the worst part of coming here. Laura has been rude, curt, and combative since my very first phone call three years ago. The only time she was ever nice to me was for about five seconds when she thought my last name connected me to a wealthy local family. The second I told her we weren't related, she went right back to treating me like an inconvenience. I literally tense up every time I have to pick up medication refills because I dread the possibility of dealing with her. This week, she completely crossed the line. My cat has an ear infection, and after days of getting hung up on by their 8:00 AM "lottery" system for urgent appointments, I had to take her to the emergency vet. When I called this clinic back to ask if a vet could adjust her meds, Laura flat-out refused to help. She forcefully said "a vet will not talk to you" then flat out lied and claimed it's "illegal" for any doctor in the building to help me unless they had physically seen my cat before. Then she decided to play doctor herself. She insisted that ear drops were the only option for my cat, which is completely untrue. When I told her I didn't want to force my senior cat--who has kidney disease--to sit in a stressful emergency room for 8+ hours just for a medication tweak, her brilliant solution was to suggest I start giving her subcutaneous fluids at home just so she could endure sitting in a carrier all day. We haven't even crossed the bridge of doing home fluids yet, but she's handing out unhinged instructions on it like it's nothing. It is completely over the top for a receptionist to deny access to a doctor, make up fake laws, and hand out medical advice for a sick, senior animal. Laura is a massive liability. I don't recommend this place at this point. The medical care is good from the actual veterinarians but you have to get past a combative, rude gatekeeper first.

They got us in very quickly, very empathetic (which means more than anything these days). Didn't…read morerush us saying goodbye to our Roxy, they are fantastic. I couldn't bring myself to bring her blanket with me at the time and when I went to pick up her ashes they had kept her blanket to give back and that was just worth everything. Priced well also. Thank you VCA

Con: Only complaint is the quoted price I had written down was VERY different than what I had to…read morepay after they did their jobs. Then one of the vets told me that's not true blah blah blah and tried to upsell me. She was nice in beginning making conversation but then towards the end I left wondering, "Did I do something to upset her?" I asked myself this because towards the end she tossed the receipt towards me and said "Now give me the money." Maybe she was upset about me not wanting the upsell? I ignored it because I might've been overthinking it. I don't know, but it's ok. Was really upset about that but overall a better experience here than at some other animal hospitals in this area. Pro: A different vet was so sweet that a man gave her a tip in cash. She was so kind that I wish I had cash to do the same. Wish I got her name too. She has fluffy hair and seems African American with light skin. Very sweet voice. I even liked another vet who was a man with a hat on (I'm sorry I'm not sure what it's called). Overall: I recommend this place because everyone's nice! Update: I originally gave 4 stars but after reading some other reviews of this place AND considering my own experience with one of the vets, I realized it might be 3 stars. Hopefully when I come back, things will be better so I can put it back at 4 stars .

My bengals are my life and I wouldn't trust them with just anyone. I've put my trust in Dr Raina…read moreand Sally for 20 years. I love the office staff. I can honestly say if I didn't have Dr Raina I wouldn't be able to have my babies. The thought of him retiring someday scares me.

1st time coming here with my dog Simba. Staff is very nice from reception to doctors and techs…read more They actually listened to my concerns and loved Simba. The best part is that they do not take your pets in another room while drawing blood etc. You're in the same room which is one of the reasons I'm no longer going to Vetco. I like the fact that they have an in-house pharmacy as well! You don't feel rushed at all when you are here. This is our new vet! Thanks Dr. Madden and crew!

We have been taking our pets to Rocky River Animal Hospital for over 25 years. All of the vets have…read morebeen professional and very friendly, caring for our animals like they were their own. The doctors are very competent and you couldn't ask for a better staff.

CLOSED!! Unfortunately this branch is NOW CLOSED!!…read moreAll of my pets' medical needs have to be made at the Middleburg Hts location. With their super busy brilliant staff, I have to make any non urgent appointments at least 6 months in advance to ensure placement!

Took my dog in for a small lump on the skin. Doctor never came in and looked at my dog. They wanted…read moreto give my dog another rabies vaccine upfront and I declined and left. Last time my dog had a double vaccine he went into seizures and then died at 3 years old, hence me being scared. They take $50 up front to walk in, never saw my dog and wouldn't refund. What a joke! Go to Gateway animal clinic! They are thee best!!

While no one wants to take their pet to the emergency vet, sometimes you have no choice…read more Unfortunately, that is what happened to us this past Thursday. Our dog suddenly went limp, labored breathing and white gums. We tried to take her to West Park, and they turned us away because they were at capacity. We didn't realize that MedVet was 5 min further away, but we were directed there. We called while we were on our way, and they were waiting for us when we arrived. She was rushed back, where they did an initial exam and got her stable. It was very helpful to have the monitors up to show where our pet was in the line of order to be seen. While we're waiting, a few more critical patients came in, and the staff was so on top of it. It turns out our girl suffered anaphylactic shock from something, perhaps a bug bite. She ended up staying two nights, and we visited her each day for about an hour. The staff was so incredible, I don't think I could ever work in an environment. As expected, it was pricier, but the staff went above and beyond for us. We never worried about Luna while she was in their care. On the second day, the doctor called me and spent 20 min walking through her chart, results and next steps with me. I really appreciated it. Hopefully we will never need to go back, but if we do, we know where to go.

The waiting room is spacious and clean. They have charging stations, snack machines, and drinks…read more There are also coloring pages for kids and a separate waiting area for cats. The parking lot has ample space, and its handicap--accessible. The restrooms are also clean. The nature of emergency medicine is unpredictable so yes our wait time was long and it was more expensive than a routine vet visit, but that's just the way it is. The entire staff was very pleasant and Special callout to Dr. Gabrielle DeVere who took plenty of time with me and answered my questions. Also shout out to Lori (Laurie?) who answered the phone and treated me with respect and kindness. I also heard her interact with other clients on the phone and she was remarkably professional, empathetic and helpful.

My two dogs have been patients at Metropet for over 5 years, and the service and care has fallen…read moreoff a cliff for the past 2 years. It honestly feels like a comedy of errors. I take my dog for an arthritis injection and they are out of stock of the medication, even though my appointment has been on the books for a month. No one bothered to call me ahead of time. I took off work for this appointment! My other dog is on a prescription pill and they refused to refill the prescription even though he had an annual checkup a month prior. So I had to bring him in for bloodwork and of course they couldn't draw blood because he's a tiny nervous dog. Another failed appointment that I missed work for. If you are looking for a reliable vet, do not choose Metropet in Berea.

Took care of all of my pets; made them feel safe and took care of their anxiety. Price is normal to…read morea little high, but you get what you pay for!