I have been going here for a couple of years now and I like and trust the doctors especially here…read more My important question is why is it if you need an emergency appointment they never acomdate or have the consideration knowing that our pets are like children and mean the world to us!!!! My dog looks like he was getting an attack he could move I started screaming his name and rubbing him and then he threw up I got so pardoned and scared I called for an appointment and they told me take him to the emergency room if it happens again and didn't even have the corsety and acted like oh well!!! You don't do that because #1 you don't even know if the person has a vehicle and gave me an appointment for the next DAY.... I don't know what he has what they should have done was tell me to bring him in to check!!!!!!! We spend tons money taking care of our furry babies!!!!!! Iam not a new patient to the office!!!!!!! You should have been a little more considerate not knowing what my baby had and what we go through having an emergency !!!!!!!!!! The reason I don't stop going for now is because I don't have a car to go else where and want him checked!!!! But that is definitely something iam going to look into because what about if it was an attack or something else you guys more of less know him correct???? So why on earth do that..... that receptionist that answered the phone should take a big Lesson in other people's feeling especially with our furry babies!!!!!!!!!!!!

Walked into Robert's and Wendt on Friday 9/11 around 4P hoping for help for our dog who was…read morebleeding profusely from his tail. Not a car in the parking lot, nor a customer In the waiting area. I was told can't see him until September 22!!!!!! No advice for the nearest ER Vet!!!! The receptionist was on the phone and it was like I bothered her walking in she stated I gotta call you back. I will never step foot in that place ever again. I was a Client there since 1999.

We loved our first visit. The staff went above and beyond. I appreciate how well they communicate…read morewith their clients!

You will not mistreat my dogs again . $800 with no results. Shame on you. Charges are way…read moreoverpriced. Atleast have doctors that know there job

Update: I will leave the previous review text below, but I want to update my main score since they…read morehave apparently addressed the problem. I had initially given them 5 stars, so I will simply revert to that with the understanding that I have not had any animals seen at Gateway in a few years. It was never a matter of not caring enough- all of my encounters reflected a staff of people who were very dedicated to the care they were giving. And no, I wasn't pressured in any way to change my review. It's important to me to be as accurate and fair as possible. I am just now reading the response from Gateway, as I don't use Yelp often, so I am updating my review based on the new information. Previous Review: We went to Gateway for several years for our dogs. They had good pricing and the staff was friendly, competent, and clearly passionate about the work they did. These qualities can be really hard to find... especially the combination of reasonable pricing and competent, passionate care. I gave Gateway a 5-star rating when I first reviewed them 8 years ago. The problem is the walk-in only nature of the practice, paired with significant changes in how Gateway is run. I suspect that they may have been sold to equity investors or similar schemes that ultimately destroy so many good vet practices, but I am not sure. Before covid even showed up, I found myself avoiding taking the dogs to the vet because I couldn't handle sitting and waiting for HOURS every single time. Didn't matter if I showed up before they opened- the line was already long. I am physically disabled, so sitting for hours in their waiting room had a physical cost in addition to the fact that most people don't enjoy waiting for long periods of time. The last time we went, we were told to cue up outside more than an hour before opening to even have a shot at being seen that day. It was absolutely horrible having to stand in the freezing cold for so long, our sick dog waiting with us. Despite being this early, we weren't ultimately seen until mid day. It isn't even a first come first served situation. They aren't primarily an emergency vet yet they triage. So you'll be sitting there watching so many go ahead of you unless your pet is experiencing a medical emergency. This seems like a reasonable approach on paper, but unfortunately it means that a visit to Gateway requires me to clear my schedule for the entire day and that just is not reasonable. It also isn't fair to the animals- especially if they're sick or otherwise frail. The people who founded Gateway are long gone, as is the wonderful service they provided. If you're desperate to have your pet seen (and you can manage to show up first thing in the morning and wait several hours to be seen), maybe it's a good fit for you. Otherwise keep looking.

Such kind treatment we received when we had to euthanize our beloved dog last Wednesday. Everyone…read morewas so sympathetic and helpful. On top of this, today we received a sympathy card from them that contained wildflower seeds that we can plant in her memory. So touching! What a classy thing to do. Lastly, I wanted to mention how appreciative we are that, unlike most other veterinary services who will gouge you for the same service, their pricing is reasonable. They don't take advantage of you in your time of need.

I do not understand how a profession built around caring for animals can justify refusing care to a…read morevisibly uncomfortable puppy. Multiple practices--including this one--turned us away simply because they were not accepting new patients, without regard to the animal's condition. Searching for a vet was very similar to the health care conditions in our country and a real eye opener. It's hard to reconcile that reality with the purpose of veterinary medicine. If helping animals is the reason for the work, outright refusal of care--especially for a young puppy--is difficult to understand and disappointing. I rated this location with 1star because of the information previously stated.

We were so impressed when Dr. Pohlman actually got down on the floor with our big chocolate lab to…read moremake sure she could see and find everything she was looking for! To us that looks like dedication!

The staff is amazing. I had to bring two of my furbabies in this morning at separate times. They…read morewere so friendly and made me and the furbabies feel at ease. We were in and out relatively quick. One furbaby got an injection the other some oral meds. The vet was very, very friendly. I would recommend this veterinary clinic.

The vet team at Southwest Animal Hospital from the receptionists to Dr. Pamela Soda Gray are some…read moreamazing and caring people. The staff is very knowledgeable, empathetic, and attentive to my dogs needs. The office is always clean and inviting. Keep up the amazing work.

I had a great experience with this vet! I had been looking for a new vet, so ridgeville animal…read morehospital was recommended by a family member that has taken two dogs there over the years. The staff were all pleasant and really seemed to enjoy my cat. Overall they helped me come up with a treatment plan for my cat's sensitive skin and for the first time since March his skin is actually cleared up.

I am leaving this review to express my profound dissatisfaction and anger regarding the negligent…read moreand inadequate care provided to my dog, Jolene, over the past several months. While our initial interactions were satisfactory for routine matters, the handling of a serious issue with my dog's leg demonstrates a disturbing lack of thoroughness and disregard for my concerns as her owner. The initial issue, a simple cut, escalated into a persistent and painful problem. Despite repeated visits and my clear articulation of my dog's continued limping and discomfort, my concerns were consistently dismissed. On multiple occasions, I explicitly requested an x-ray and a comprehensive work-up because I knew something was seriously wrong. My requests were ignored, and I was told that a physical examination was sufficient. This blatant disregard for my knowledge of my own dog and my direct request for diagnostic testing has had severe consequences. After months of my dog enduring unnecessary pain and suffering due to your failure to properly diagnose her condition, I sought a second opinion. Within minutes of the examination at another veterinary hospital, a significant tear in my dog's CCL/ACL was identified. This is an injury that should have and could have been diagnosed during any of the times I brought my dog in and expressed my concerns. Their failure to perform even a basic work up when requested, despite my repeated insistence that something was wrong, constitutes a clear dereliction of your professional responsibility. As a direct result of their negligence and misdiagnosis, my dog has suffered needlessly for months. The condition has worsened, and I am now facing a complex and extremely expensive surgery, estimated at approximately $9000, to repair an injury that could have been addressed much sooner and potentially with less invasive methods had it been diagnosed promptly. My anger stems not only from the financial burden but, more importantly, from the fact that my dog endured prolonged pain because my concerns were not taken seriously. I have lived with Jolene since she was a puppy; I know her behavior and I knew something was fundamentally wrong. To have my instincts and direct requests for diagnostic testing disregarded is unacceptable and demonstrates a complete lack of respect for both the animal's well-being and the owner's informed perspective. I have lost all faith in the care provided by Ridgeville Animal Hospital. Their failure to properly diagnose a significant injury despite repeated opportunities and specific requests for diagnostic testing is, in my opinion, a clear case of negligence. If legal action for neglect or malpractice were a viable option, I would pursue it without hesitation. This situation is unacceptable.

Dr Mach is incredible. She's kind, honest about hard stuff but optimistic and positive. She spends…read morea lot of time with you to make sure you comprehend the situation in its entirety. I recommend this vet.

I'm writing this with a very heavy heart. Three weeks ago, I brought my cat to River Square Animal…read moreHospital because he was wheezing. I was worried it might be asthma or a respiratory issue. The vet said she didn't feel anything concerning, likely an upper respiratory infection that he'd fight off himself. I asked if we should do an X-ray or more testing, but she said it wasn't necessary and instead had me purchase lysine treats. My cat hated them, but I tried my best. Yesterday, he died suddenly in my arms. The emergency vet confirmed he hadn't choked, but couldn't say what caused it. I have spent a lot of time taking him to appointments here over the past year, and each time I was sent home without much clarity. I'm heartbroken and just wish more care had been taken when I asked for it.

I have been with Dr Hill for a long time he has taken care of my dogs and my cat he is such a…read moregentle and caring person he never hurries you out takes time with you and your pet I sent a few people there and they told me That they never seen a vet give an animal such a though exam as he did he also would give you information on the things he discussed with you on the treatment if I had questions he discussed with me made sure I understood everything never pressured you into anything that you are not comfortable with always been there if I needed anything

We trust Dr.Hill and his staff with all our pets. They're always nice and take time to answer all…read moreour questions.