We have been a client since previous location. The drive is 32 miles from my home. I called @ 11…read moreyesterday to cancel appt. Called back at 2:53 to see if appt was still available. Woman (deep voice) says you're in luck! I arrive today at 11. Receptionist was very professional. I could tell something was up? She walked in back, Alyssa was by the door. I hear Alyssa say, "I got a text she cancelled appointment. Another DOG was put in that place! We have to move dogs around!" As she was right there, I said, "excuse me . . . I did cancel! Called back and was told you're in luck, no one took the appointment!" Alyssa looked at me, takes her right hand and closed the door! What would you do? No apology? We've been going there since 2012. Amazing our two groomers are no longer there? To be a loyal customer and have a rude, nasty groomer close a door? Would you trust them with your "DOG"? I WILL NEVER AS IN EVER TRUST THIS COMPANY EVER BEING ALONE WITH ANY FUR BABY!

Excellent office and vets. They are all kind and caring and especially meticulous. Dr, Burrows is…read morewonderful. When my dog had to be put down They explained the process and were so kind. Nancy Kolecki

We love Center West Animal Hospital. We have been taking our beloved pets there and trusting Dr Pat…read moreManubay for over 25 years!! Every one of our dogs have been expertly taken care of with not only expertise /professionalism, but also a kindness that goes above and beyond. We trust them completely on how to best care for each beloved pet from mundane things to emergencies.... They are trustworthy. They are reasonable. The quality of care and the knowledge of what's possible and what's best for our beloved fur babies is unsurpassed. Highly recommend.

I had been coming to this vet a few years now, I think Dr. Manubay is very kind and good at what he…read moredoes. Most of the front desk staff are very kind, Chandra and James have always been pleasant and helpful in my experiences there, the reason for the 3 star is because last month I found out my dog had cancer, long story short I ended up here very often as we were running tests xrays etc all of the above and doing pre surgical things to ensure my senior dog was healthy enough to undergo a major operation. Fast forward to today, I'm there yet again for the stitch removal. The surgery and everything went extremely well. While waiting I noticed they did a pet of the month, and given my dogs recent last month there I decided to ask how I enter it. Chandra was sweet and insisted I fill out the form only to then come into a disagreement with the other front staff lady. Audriene or Adriana? Not sure. Who said "no I will not give her a form". The other front desk woman confusingly said "this dog is here to get stitches removed from a major surgery we did what do you mean?" I could see this wasn't going well I nicely said you know what never mind! As she then proceeded to take my dog to the back. I then decided to ask audrienne why I couldn't have a form, very rudely said it "wasn't a office call so" I said that's fine but I've had quite a few of those in this last month? She basically was like yeah don't know what to tell you. Anyway, she never gave me the form. I understand places have procedures and if she was doing her job that's fine. The problem was she was extremely rude and unpleasant. This isn't the first time I've experienced this from her but when she said that right in front of me I was at a loss of words. When you work at a place like a vets office I'd imagine being kind and compassionate as people are often stressed out with their beloved animal would be required. She did not fit those qualifications. If it wasn't for her I planned to leave a review for 5 stars, this was just unacceptable how it went down. Especially when you see the other staff also responding to her poor behavior about it.

Update: I will leave the previous review text below, but I want to update my main score since they…read morehave apparently addressed the problem. I had initially given them 5 stars, so I will simply revert to that with the understanding that I have not had any animals seen at Gateway in a few years. It was never a matter of not caring enough- all of my encounters reflected a staff of people who were very dedicated to the care they were giving. And no, I wasn't pressured in any way to change my review. It's important to me to be as accurate and fair as possible. I am just now reading the response from Gateway, as I don't use Yelp often, so I am updating my review based on the new information. Previous Review: We went to Gateway for several years for our dogs. They had good pricing and the staff was friendly, competent, and clearly passionate about the work they did. These qualities can be really hard to find... especially the combination of reasonable pricing and competent, passionate care. I gave Gateway a 5-star rating when I first reviewed them 8 years ago. The problem is the walk-in only nature of the practice, paired with significant changes in how Gateway is run. I suspect that they may have been sold to equity investors or similar schemes that ultimately destroy so many good vet practices, but I am not sure. Before covid even showed up, I found myself avoiding taking the dogs to the vet because I couldn't handle sitting and waiting for HOURS every single time. Didn't matter if I showed up before they opened- the line was already long. I am physically disabled, so sitting for hours in their waiting room had a physical cost in addition to the fact that most people don't enjoy waiting for long periods of time. The last time we went, we were told to cue up outside more than an hour before opening to even have a shot at being seen that day. It was absolutely horrible having to stand in the freezing cold for so long, our sick dog waiting with us. Despite being this early, we weren't ultimately seen until mid day. It isn't even a first come first served situation. They aren't primarily an emergency vet yet they triage. So you'll be sitting there watching so many go ahead of you unless your pet is experiencing a medical emergency. This seems like a reasonable approach on paper, but unfortunately it means that a visit to Gateway requires me to clear my schedule for the entire day and that just is not reasonable. It also isn't fair to the animals- especially if they're sick or otherwise frail. The people who founded Gateway are long gone, as is the wonderful service they provided. If you're desperate to have your pet seen (and you can manage to show up first thing in the morning and wait several hours to be seen), maybe it's a good fit for you. Otherwise keep looking.

Such kind treatment we received when we had to euthanize our beloved dog last Wednesday. Everyone…read morewas so sympathetic and helpful. On top of this, today we received a sympathy card from them that contained wildflower seeds that we can plant in her memory. So touching! What a classy thing to do. Lastly, I wanted to mention how appreciative we are that, unlike most other veterinary services who will gouge you for the same service, their pricing is reasonable. They don't take advantage of you in your time of need.

We loved our first visit. The staff went above and beyond. I appreciate how well they communicate…read morewith their clients!

You will not mistreat my dogs again . $800 with no results. Shame on you. Charges are way…read moreoverpriced. Atleast have doctors that know there job

I have been coming here for over 30 years. They have treated all my pets from dogs, cats, turtles,…read morebearded dragon, parakeets, cockatiels, ducks, guinea pigs and rabbits. If I thought my pet couldn't wait for an appointment later in the week with one of the vets, they would let me drop it off when they opened in the morning for an emergency appt. It does cost more though. The staff are all very polite and professional. I had to take a very sick cat in late on a Saturday afternoon, they got me a same day appointment. I did have to put the cat down, he was to sick but I was there for over two hours. I didn't realize they had closed already over an hour before. The vet was very patient with me and never tried to rush me in any way. He did everything possible for my cat but told me he didn't think my cat would make it thru the night. I decided I would rather have him be with me when he passed then die alone.

7/20 Update: updating my review from 1 to 3 stars. I did receive a call in regards to my negative…read morereview and felt that the response and compensation was fair for our poor experience on 7/3.

The vet team at Southwest Animal Hospital from the receptionists to Dr. Pamela Soda Gray are some…read moreamazing and caring people. The staff is very knowledgeable, empathetic, and attentive to my dogs needs. The office is always clean and inviting. Keep up the amazing work.

An employee by the name of Samantha has ruined all confidence and possible future visits. She…read morespoke to me quite harshly over something I wasn't sure I should be making a decision over. It was concerning how many doses of medication I should purchase to administer to my pet. She kept pressing me in a harsh nature. Maybe she was having a bad day, but if you are speaking to me in that tenor, I wonder how you are treating my pet. I would also leave messages and ask that I be called on my cell phone because I am at work and needed to speak directly to the them. Each time Samantha would call me at my home number instead of my cell as requested. By the time I got home, the office was closed to reach them. The doctors are good, but question certain help.

This is a wonderful place. Dr Sadawil and his staff are wonderful…read more My pets get wonderful care here

Had our dog spayed here. The Doctor and staff are wonderful, our dog had multiple litters before we…read morerescued her so the surgery was very difficult. The doctor answered all of our calls promptly. Would recommend this veterinary clinic to anyone that asks.

Dr. Perdue, Sam and the entire staff are just very caring and compassionate providers. They stayed…read moreafter hours just to support Riley and help him move on to a better place when he could no longer stand, walk or eat. They made an extremely difficult process so much easier by their kindness. Riley passed on so peacefully and we couldn't be more grateful. During his decline we tried several medical interventions to give him more comfort and they called and followed up multiple times to see how he was doing. I highly recommend the Brecksville Animal Hospital.

Dr. Purdue and the staff at Brecksville Animal Hospital are wonderful! It's obvious they love the…read morecats and dogs that they care for, and they spend quality time with each animal during their exam. I actually live in Chicago, but have gotten unhappy with the vets in my neighborhood, so for the last two years, I have brought my cat home with me for Thanksgiving to have her annual exam/shots at the Brecksville Animal Hospital. I'm happy with the care, and double-happy with the price! And my cat is pretty satisfied too, all things considered. They only thing keeping BAH from a 5-star rating is the wait time. Because of the length of time they spend with each animal, and the fact that they are anxious to accommodate emergency visits, you should plan to spend extra time waiting...but it's worth it!