Since I'm a staunch advocate in helping support small businesses that are privately owned locally, I made the unfortunate choice of going with Elmwood Print Out for my business cards. I gave them a draft copy of a business card I designed myself and was told they could design a card very similar to mine. They had a little trouble with their computer software getting the circumference accurate on my circular logo, but eventually they worked it out. Also since they didn't have a brownish/black font color I wanted, we settled for making the font a bolder dark brown. They showed me the final business card design on their computer and it looked perfect. I gave them my approval to print the 500 cards. Being that I've done business before with Elmwood Print Out some years back and was very pleased with their work, I paid them in advance. BIG MISTAKE! When I got my business cards, the logo was oval and the typeset was too light and small to read without a magnifying glass. When I complained, they reminded me that I approved the draft shown on their computer. I, in turn, reminded them that they did a printout of what I saw on the computer and other than changing the typeset to a bolder font, it looked perfect. When I further complained that these cards are not the same as what was originally shown to me, the owner got belligerent and told me I'm being too picky and he's not going to reprint the cards because of some minor details. He told me that the circular logo wasn't that much off & that's the best they can do with the typeset in brown. He further had the audacity to tell me I'll just have to use up these 500 cards and he'll fix the logo and typeset when I place the next order. When I told him these cards are not acceptable, he stated "I'm not reprinting the cards and I'm not going to continue this conversation any further." He refused to deal with the matter any longer. It's obvious to me that Elmwood Print Out is contemptuous toward small independently-owned businesses who expect honorable work in exchange for their hard earned money. I can assure you, if I was a big company or large firm, he wouldn't be as condescending and inattentive to "minor details" and accuse me of being "too picky". In the future, I'll be taking my "little" business and spending my "little" money to more reputable transnational businesses. And I definitely wouldn't recommend Elmwood Printout to any of my colleagues or business acquaintances. read more