came in with a battery light on and Bob was incredibly helpful and knowledgeable. he was super…read moreinformative and walked me through the entire process and steps. helped me as much as he could 30 min before closing on a sunday. 10/10 would definitely recommend this location

Eric is so so helpful and full of knowledge. He helped us out so much!! Eric is a huge asset to…read morethis company. They need more people like him. We will be back to this location!

I'd like to preface this review that I've only been here for "quick needs," such as lightbulbs,…read morewasher fluid, etc. The staff here are friendly enough, and they definitely made my shopping as painless as possible. They have a seemingly overwhelming amount of options if you're not familiar with what you need. This particular visit, I was shown exactly where I needed to find a particular lightbulb, and was given guidance as to what might work best for me before I even asked. A+ for sure! I'm definitely going to continue shopping here. Keep up the good work, O'Reilley!

Today I had the best customer service anywhere since Covid destroyed are economy and customer…read moreservice. Manager Pedro and clerk Cris at the Villa Park location went above and beyond there normal employment and experience to assist me with all my questions and needs. Would recommend them to corporate for outstanding assets to the company and customers. Peter

They are polite. They help you as much as they can. Ed helped me solve my problem.I highly…read morerecommend them. If you have a problem with your car they will help you. They are very p

Sorry I don't remember the guy's name, but he was very helpful. After getting a $275 estimate for…read morea repair to my Honda, and researching the part online, I headed to Napa. The part that other places had for $45 - $60, Napa had for $15. The salesman wasn't familiar with my car, but gave me some general tips for this do-it-yourself attempt and assured me that if it didn't work out, I could return the part and be out nothing. With his advice, and the clear instructions that came with the part, I did the work myself and saved over $250! I hope nothing else goes wrong with my car, but if it does it's worth the trip to this Napa.

Amazing parts at the discount price . Great value for the…read moremoney . Experienced and fast customer service . Purchased parts for 2016 and 2019 Honda . Thank you .

Make sure you open your parts make sure it's not damaged and the right part before you leave they…read morehave all the parts you need with a really great price

Amazing service and excellent quality of work. have been coming here for months and leave satisfied…read moreevery single time! Mario and his team is amazing and will always get recommended

customer service is not good, I had a remote start installed , and said it would be a Xmas present…read more, I asked if anything would give it away before then. and they replied no. when I brought my car home my wife stated there was a blue light on the windshield she had never seen, how hard was it to put a piece of tape on the light? if they can't get something simple right that's not a good sign!!

Good experience overall. Would come here again for sure.... Asha is a good sales person.read more

Customer Service is really disappointing. I went in with my…read morepartner and from the beginning the sales man were looking at us up and down in a very bad way, not welcoming at all. We felt out of place , we had to come up to sales people to asks for a showing and further questions and were told that what cars they can show us and give us information on and which ones not . Gabriel helped us , Very rude and not helpful at all. I was told "I can't show you the vehicle" in one I was interested in . Also when I went into do a test drive the salesman was very like go this way go that way and when I asked if my partner can test drive it he replied with a very loud sigh and said "ok" like if we were going on a long trip . It was like we were bothering him . Perhaps he had a bad night but personal stuff shouldn't be going into work . Also Jaime is not welcoming , one of the guys that was in there when we walked in , looked at my partner and I up and down in a very bad way . Instead of being helpful and welcoming . We need to do better

Walked in to hearing the workers dropping the f-bomb like crazy. Fine, whatever…read more Went to pick up my online order on Tuesday I placed on Saturday Was told the items were put back. I checked the app and it said picked up on the day I ordered it. Huh? No credit issued, no explanation, I had to wait 15 min for a manager to approve the items be given to me. Not a way to run a business.

I provided a picture of exactly what I needed to an employee. They refused to look at the picture…read moreand kept demanding specific information that i did not know/understand. Extremely rude and have never been so dismissed in any establishment. Ended up walking out without my product. Will not support this location.

Stay clear of this conpany What a rip off joint. I bought a…read morelower radiator hose for my 57 Oldsmobile from their now closed Glen Ellyn store. They gave me the wrong one! I had health issues that sidelined me for a few months. Now they say they won't take returns from a closed store! And also if it is over 45 days old. Looks like Autozone will get all the business for my nine vehicles from now on!

Asked dude if his last name was Lincoln, when he told me his first name is Abraham. He said I'm…read moreracially profiling him.

Mike the manager here is always great super helpful nice and just an overall great guy everytime I…read morego in there very fast efficient and knowledgeable!5 star store!

Came in the other day because I had issue with a car part. My side mirror popped off and I…read moreaccidentally ordered the wrong one. I am not a car person at all so i had no idea where to start, but I was hoping to get some assistance from someone who KNOWS some car things at this AutoZone. Anyway, went up to the cashier one morning who immediately gave me a dirty look. Like i offended him for just walking into the store. I said I had a question, explained my situation, and showed him the picture I had and asked if he was able to help and look at it. Guy said "no" rudely. Okay...my bad? I understand if they're not trained or specialized to look at the actual car, but bro just flat out said "no we don't do that." Wow such amazing customer service that was. I said sorry. Then asked if he had the part. He gave attitude, said no, and didn't even bother looking anything up on the computer. I also tried to return the wrong mirror that I had bought. I ordered it and had it shipped from the AutoZone from Streamwood, but I have called that location and they said it could be returned at any AutoZone location. Well guess that man only knows one word because he said No. Didn't even check anything on the computer or ask anyone, just condescendingly said we can't return it because they don't have the receipt on this locations computer (i literally had the receipt in my hand but ok). Well guess what I went to another AutoZone in Lisle and I successfully returned it with no issues! so I guess he flat out lied to me. Very welcoming and great (not) experience with that man.

If I could give more than 5 stars, I would. KCC Auto and Elvis are the gold standard of what an…read moreauto shop should be--honest, knowledgeable, detail-oriented, and deeply experienced, especially with luxury brands like Porsche. After being let down time and time again by the dealership, I finally found a team I can trust. Elvis didn't just save me a huge amount of money--he saved me the typical headaches that come with Porsche service. I even stayed nearby for three days while they worked on my $100K vehicle because I knew it was in the right hands. This shop is a rare find. If you care about quality, professionalism, and people who truly know what they're doing, KCC Auto is it.

Very disappointing experience with my Tesla Model Y. I specifically brought the vehicle in for a…read morecontrol arm noise coming from the driver side and clearly explained that upon arrival. The shop diagnosed and recommended replacement of both the driver and passenger lower control arms. I ultimately approved repair of only the side making noise for approximately $697 (versus the $1,394 they recommended for both sides). What bothered me most was that after the repair was completed, the technician test drove the vehicle, yet nobody informed me before making payment that the exact same noise was still present. I personally discovered it myself within less than 10 feet of driving out of the shop and immediately returned. The lack of communication regarding the unresolved issue felt very misleading and frustrating. Instead of taking ownership of the failed diagnosis or communication issue, the owner Elvis became defensive and stated the reason the noise remained was because I was "too cheap" to do all the work (both side, $1,397). He also suggested I should have replaced the upper control arm as well, despite the fact that they never diagnosed or recommended prior to the repair. I ultimately took the vehicle to the Tesla dealership, where the upper control arm issue was addressed at a significantly lower cost. While the lower control arms may have shown signs of wear, replacing worn parts that are not actually causing the customer's complaint makes little sense from a diagnostic standpoint. Based on my experience, the process felt more like guesswork than properly isolating the actual issue. Customer service was ultimately arrogant and unprofessional. Based on my experience, I would be very cautious bringing a Tesla here.