I credit the staff of The Heritage (independent living) and The Legacy (assisted living) with the…read morefact that my mom is still ALIVE. They care deeply about their residents. Willing to listen patiently to residents that are frustrated and struggling to get their thoughts out, they help to resolve concerns quickly (especially with technology). The food is good and plentiful, the cleaning staff keep both apartments and common areas looking good. They have both rehab and medical personnel that are either on property or visit regularly to handle those issues that come up and are concerning. Best of all the entertainment and things "to do" give it a cruise ship feel on a daily basis. I thank them for their service to residents who have entered their final chapter and have less worries day-to-day!

My grandmother stays here. It is an incredible place with caring staff. Thank you all for taking…read moresuch good care of her

I stopped in earlier today to check it out . It was very neat , clean , & organized . The workers…read moreare very friendly and assertive . Had a very warm welcoming ! Definitely will recommend!

I am extremely disappointed with my experience with Avista Sun City West Memory Care. The way my…read morefamily and I were treated was very unprofessional and upsetting, especially during such an emotional and difficult time. Before moving my dad in, we were told certain things that gave us confidence in choosing this facility, but after he was there, many of those promises were not followed through with. Changes were made without proper communication or notice, and it felt like our concerns as a family were not being respected or heard. One of the biggest concerns was the pressure we felt to switch my dad to a hospice company that the facility preferred, even though we already had a hospice provider we trusted and wanted to continue with. During that process, we feel they took advantage of our family's emotional state and the difficult situation we were facing to push for a decision that aligned with what they wanted rather than what our family believed was best for my dad. Another concern was our interactions with Melissa and Jackie. We found their behavior to be hostile, aggressive, and lacking the compassion and professionalism that families deserve during such a difficult time. Rather than feeling supported, we often felt intimidated and dismissed when trying to advocate for my dad's care and express our concerns. We were also uncomfortable with the approach of keeping my dad heavily medicated. We expected compassion, honesty, communication, and respect for our family's wishes, but unfortunately that was not our experience. Families place tremendous trust in memory care facilities when caring for their loved ones. We expected the care, transparency, and respect that was promised when we chose this facility. Instead, our experience left us feeling frustrated, unheard, and disappointed. I hope management takes this feedback seriously and works to improve communication, professionalism, and respect for residents and their families.

I chose Orchard Pointe-Surprise for both my mother, and my mother-in-law. My mother resided at OP…read morefrom 2014 to 2018. I visited several 'facilities', but my last stop was OP, and it was perfect. The staff were friendly, professional, and welcoming, not just to me but to my mom! We were embraced with their warmth, kindness and knowledge. My mother was a nurse, and her assessment of her care was, "They are excellent". In December of 2022, my mother-in- law fell and fractured her wrist. From the hospital, she was sent to rehab. She had trouble doing PT because her toe nails were long and painful. They needed to be clipped. The rehab would not clip her nails. The week before Christmas, on a Friday, she/I was given a 5 day notice of discharge. I immediately called Orchard Pointe-Surprise, and within 3 days, my mother in law was moved in and settled! She was cared for, loved on and treated with respect. The last six days of her life, staff members from administration, to caregivers, to transportation, and maintenance, came to pay their final respects and show me love and support. No place is perfect, but Orchard Pointe- Surprise was perfect for my family members. ~Eileen

As a professional photographer, I work with a variety of senior living facilities and by far,…read moreHeritage Communities and all of their Orchard Pointe locations, including the one here at Surprise are at the top of their class! There is so much JOY in the residents and the teams that work with them and there is a true sense of comradery, family and connection. As seniors age, mental and physical capacity may become diminished, but there is still so much spark in the residents I have worked with here and I truly believe it's because the teams working for the communities foster such a wonderful spirit of love and togetherness. They speak hopefully, lovingly and faithfully and it really reflects in the faces and eyes of those who live here. They are committed to loving the residents and you see it! I am not just saying this because I have worked with them for several years doing marketing photography, but because I truly do see a special difference in these communities. Heritage is truly top-notch and a place I've already started comfortably recommending to family friends, because I believe they have something truly special.

I doubt most people would think to come to a senior living community to eat food, unless you lived…read morethere or had a family member there. However Grandview Terrace has an absolutely fabulous restaurant that's open to the public for breakfast through lunch. I am biased as I used to work for Sun Health, the organization that owns Grandview Terrace, but I still come here long after I have left to come. They have great hot and cold selections as well as desserts and other options. And the pricing is very reasonable. In addition to the food, this independent living building takes great care of the residents who live here.

This is a review of the restaurant at Grandview open to the public for lunch and for other times if…read moreyou are with a resident. The food is top notch, as good as most places and they have good service and pleasant surroundings

The owner of A Paradise for Parents openly bragged about doing nothing to protect his elderly…read moreresidents and their families during a recent Covid outbreak at one of his facilities. This was in response to a tweet from the former US Surgeon General. Screenshots are attached to this review. The lack of action is in stark contrast to current CDC guidelines for nursing homes. Thousands of vulnerable people are currently dying each week in the US from Covid. This is negligent and he should be held accountable for any deaths as a result of this in action and open omission.

In all honesty, I've been into a couple care facilities. This one has treated me the best out of…read moreall. I enjoy the food. I enjoy the staff. Everything is very well taken care of and clean. I don't have to worry about anything. It's all taken care of for me by the staff and Hal.

AZ Life Assisted Living Home has content & well-groomed residents who enjoy weekly live…read moreentertainment & a weekly hands-on activity, instead of just being "parked" in front of a big screen TV all-day, between meals. The owner/manager, Efimia "Effie", was a caregiver for ten years before opening AZ Life, so this is not just a business for her; she genuinely cares for seniors. Her husband, Igor, enjoys providing good ol' home-cooked meals ("comfort foods"). Furnished rooms, with or without private bathrooms, include internet connectivity & TVs with cable service. If you have several homes to tour in your research for "the right place", I would encourage you to start here. When I needed placement for an elderly friend of mine, As soon as I spoke with Effie, then had a chance to tour her home and meet her current residents, I knew my search was over. Then, after my friend actually moved-in, my first impressions was completely validated!

Until my mom's passing one week ago, she had lived at AZ Life Assisted Living for 4 years. The high…read morequality of care, exceptional food, and spotless residence was everything I had initially hoped for. Throughout the years I was never disappointed. Every day owners Efie and Igor (and their staff) made it clear that each patient was cared for to the fullest. Should you choose AZ Life, you will not be disappointed. They changed my life by the high quality of care they provided for my mom.

Food is wonderful, tenured staff and a solid management team. Centrally located and dedicated…read moreteam, here for the right reasons. Definitely would feel comfortable placing my mom or dad here!

This is a beautiful community with caring staff! The meals are delicious and there are so many fun…read moreactivities. I would highly recommend.

Beautiful, well cared for community. Many living options. Are investigating whether to live there.read more

Royal Oaks has almost completed its renovations in their main building, where nonresidents can…read moredrop in to their coffee shop, grill, and dining area, so I went to investigate. The coffee shop is named Thrive, the old Acorn Grill is now Wild Cactus, and there is also a lovely dining area with cruise ship sounding daily special menu items and a regular menu too. The bar renovation has not been completed yet, but these other areas are open for business and look fresh and appealing. I haven't eaten there since the renovations, but will be doing so soon. Before getting into the campus, you'll have to pass through the gates, telling the guard you intend to dine. Take time to look through the changing art exhibits in the hall gallery too--many are available for purchase at prices far below their worth.

I personally know the owners of this facility extremely well and I must say Josh and Lori are two…read moreof the most caring people in the world. They do this job because they truly care about people. They talk about and treat their residence like they are family. You will not regret placing your loved ones in their care!

From the owner: Assisted Living, Personal Care, Dementia, Hospiceread more

Absolutely wonderful group home. Debbie and Steve are two of the most caring, compassionate,…read morecaregivers I have ever met. Barb is great as well. My mom loves all of them, and I have peace of mind knowing that she is in the BEST group home in Surprise. Unfortunately, I have dealt with a few, but it led us to "Butterflies Are Free" and for that I am grateful.

From the owner: Our Business Provides Individual Quality care . Our Hope is that our residents will feel at home…read moreand Loved.