My experience with Ellsworth Ford, and Larry Anderson (President) was one of the worst experiences…read moreI've had in dealing with auto service. I had brought my Lincoln LS (with under 100,000 miles) in for a routine service: an oil change, diagnostics on the cruise control, and diagnostics on the shift solenoid (would sometimes not shift from 3rd to 4th gear). These were, or so I thought, fairly safe and simple tasks. I drove my vehicle in to Ellsworth Ford and dropped them off the keys. I returned an hour later, and was informed that they were still working on the vehicle. As I sat in the lobby waiting area, I could hear what sounded like a very rough running tractor turning over and not starting. When I asked what the loud noise was, the attendant informed me that it was my vehicle and it wasn't starting. I immediately told them to stop whatever they were doing, and before they did anything further they were to ask my permission. Shortly thereafter, the manager on duty (Larry Anderson) came out and asked me what my problem was. I informed him that when I wanted to know exactly what happened to my vehicle, why it's no longer running, and what was going on. He then informed me that they were trying to diagnose the problem as to why it wasn't running. He did not understand the fact that I had not brought it in for engine issues, and that I had driven it in with absolutely no engine or mechanical issues. Larry then informed me that I had two options, I could either: Pay them to diagnose/repair the engine Have them push it out of the shop and have it towed away at my expense I then informed him that neither of those options worked for me, and that I expected him to work with me to resolve this issue. His response included calling me stupid, and kicking me out of his dealership. I then phoned the police, and informed them of the incident. They came, and spoke to Larry (who had my vehicle in his shop still) and ended up pushing the vehicle out of the shop. No citations were given due to the civil nature of the complaint. I then had to pay a flatbed towtruck to come and tow my vehicle to a local mechanic in Ellsworth. A few days later, I was given the diagnosis that the engine was no longer good. I then had to pay for another tow back to my house (30 miles 1 way). The car has sat in my garage (not running) since. I drove my vehicle in to have a diagnosis on several minor, non-mechanical issues and end up with a ruined engine. It's very shocking to me how I can go from having a Lincoln LS with under 100k miles, that was running perfectly, and had been taken great care of, to having the engine ruined while in their care, and later have it pushed out of their shop at my expense like a piece of trash. Larry Anderson and Ellsworth Ford had made little to no effort in making this right for us. They refused to fix, pay for, or partially pay for the cost to repair the engine. Larry has been anything but helpful, respectful, or professional. My experience at Ellsworth Ford was something that I hope nobody else goes through. I would HIGHLY WARN anyone who decides to either have their vehicle serviced at Ellsworth Ford, or buy a vehicle from Ellsworth Ford simply because of how Larry Anderson had treated me, a valuable customer. My faith in Ford Dealers is not lost, however. I actually purchased another Lincoln from the Eau Claire, WI Ford Dealership and had an absolute wonderful experience. When I had informed them of my Ellsworth Ford/Larry Anderson experience, they were appalled. I would highly recommend anyone to be VERY cautious of Ellsworth Ford, go somewhere else that is BBB accredited, has positive reviews, and values their customers. Ellsworth Ford and Larry Anderson certainly do not. Good luck.

Quinn Motors is a great dealership that provides easy experience to purchase new car. Friendly and…read morekind staff

The gang it this dealership is awesome! They pick great cars…read moreand the entire team is a joy to work with. Thanks Charles , Greg and team ! I have one gorgeous car and it's all thanks to you guys ! Love it. I'll be back !

Jeff was a great guy to buy a car from. I got a great deal and am very happy with the whole…read moreexperience!!

From the owner: Car Dealership In River Falls Wisconsinread more

I just bought our 4th vehicle from here. Matt was our sakes man the last 2 that we bought and he is…read moregreat to work with. Customer service is top notch. Sales staff and mechanics are the best. If you are looking for new or used this is the place to go.

We came to this dealership looking for a family vehicle and were greatly turned off by the lack of…read moretransparency and friendliness of this place. We spoke with a salesman named Pat and my impression is that he wanted nothing to do with us when I told him we had a smaller budget for a vehicle. The first car on the lot that he recommended to us wouldnt even turn on (yikes!) And anytime we mentioned wanting to look at more vehicles within our budget he seemed annoyed with us and told us we didnt want the vehicles we were interested in. Personally I would not recommend this place. We ended up find a much better deal elsewhere with much better service.

Highly recommend!! They do all the service on my vehicles including detailing. Have never had an…read moreissue and very fair pricing. I have always been able to schedule around my availability which is a plus as far as I'm concerned. If you are looking to purchase a vehicle great place for that too we have purchased several and been very happy. They are always happy to see us and treat us like family! Definitively 5+++ stars

I bought a Groupon and when I called to redeem I was immediately told there was a $30-40 up charge…read morebased on my vehicle (midsize suv). Then when I arrived I was told there'd be another up charge for pet hair. In total I paid almost 200 so the Groupon is misleading IMO and all they did was vacuum the car and put tire shine on the wheels. As for quality of the service? There's still dirt all over my doors, they don't dress or shine the dash/doors, they didn't even clean the interior of my tailgate, and the ketchup on seatbelt? Still there.

This is a quality dealership. Customer service is excellent and all of their agent's are polite,…read moreknowledgeable, and fair. If you're looking for a used car, this should be your first stop.

Had a car being saved for me and they were the one holding up the sale of the vehicle to repair…read moresomething. Turns out while being held for repair before purchase they sold it to another party. Very shady and misleading. Wouldn't recommend

I went in to drive the new Buick Verano. Met with Kevin Kimmes and Joey Langfeldt. Both were…read moreprofessional, helpful and low-pressure.I didn't buy the car that day (wanted to wait for the 2013 model with the bigger engine option) but I ended up back two more times for minor car maintenance. The first time was an oil change for my 08 VW GLI. They were very reasonably priced and spent a few minutes going over the oil change and inspection they did on the car. I might have preferred to bring it to a VW dealer, but there is no one within 40 miles...turned out that bringing it to the Chevy dealer worked out just fine. (Although I would still go to the VW dealer for more critical repairs, obviously). Next return was for a bad wheel. One of my rims got damaged on a pot hole and they helped me get my car back on the road. I ordered a replacement wheel and they did the swap/balance for a reasonable price. If I owned a Chevy, Buick or Caddy, I would be happy to have them service my car. And if the 2013 Verano is as nice as I suspect it will be, they may earn my business as a buyer too.

I've bought several vehicles from this place since 2011 and I've never had a bad car or truck …read more. service is great and they always get me things I need like tires and wiper blades .. out of all models I've driven the Chevy has the fewest repairs and parts replaced .. only vehicle that had the most problems was a Buick I got free once lol had 375,000 miles on it and it was my work car that got me around for a year til she up and died on me , but by then she got another 17,000 miles on it from friends and me and she was laid to rest in my friends junk yard lol ... my cousin bought a suv I bought here and she still has it .. I sold my truck I bought from here and the new owner was shocked why I sold it lol and how clean and well cared for it was .. I just wanted to try a car out again so I bought another car only to bring it here and get another truck this year that a pretty blue one ..I've had many colors in cars but never blue .. might have to put Batman on here somewhere lol

We bought our pickup online. Never actually saw it (except for pictures) until we flew to…read moreMinneapolis to pick it up. Patrick was great throughout the process. We were in and out within 90 minutes and extremely satisfied with our purchase.

We just purchased a 2022 Mustang from this Enterprise Car Sales office. We worked with Elijah Ehr…read morewho was absolutely amazing! He made the process so easy - he was attentive, well-informed, and always pleasant, professional, and caring with his customers. He went the extra mile to identify the exact car we wanted and worked very hard to ensure we would be able to close on the sale in a reasonable timeframe. We would buy here again for sure! Thank you Elijah and Enterprise Car Sales!

We just had the most enjoyable buying experience E.V.E.R.!!…read moreTroy Davis was our salesperson who sold us a certified used Blazer. He was the nicest, most personable car sales person I've had in the history of car buying situations. NO pressure, and showed us all the bells and whistles without hurrying us through the buying process. All the team who assisted us were professional, treating us as though we were the only folks in the showroom. We will tell everyone we know what a great experience we had. We will be back when we need another vehicle! Dean and Melissa Dahmen

Best auto buying experience ever! Top notch service from all of the people there! I've bought 6…read morecars from them - every one of them awesome. And, I drive six hours to buy from them, that is how impressive they are! Wouldn't go anywhere else!!