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    Cernohous Chevrolet

    4.3 (6 reviews)
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    Services - Cernohous Chevrolet

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

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    Hastings Automotive Inc

    Hastings Automotive Inc

    (16 reviews)

    Poor Communication and Wasted Time…read more Before driving to the dealership, I called and provided my price range ($39,000 OTD), specifically asking if this was too far off to avoid wasting the trip. I was told they could "negotiate in person" and to come in. The appointment setter sent the wrong address to their sister location. Upon arrival, the truck wasn't ready for viewing. After the test drive, I offered $39,600 out-the-door--higher than my initial phone range. The sales team disappeared for 10-20 minutes, then returned saying they "couldn't make any money" on the deal. No counteroffer was provided despite the truck sitting on their lot for over six months. The next morning (December 30th), I received a text asking if I could go higher. I reiterated my offer and stated I could finalize same-day. Despite year-end timing and their extended inventory aging, I never received a response. They also lowered their online price the Dec. 30th after claiming "They were making no money" Issues: * Encouraged me to drive in despite knowing my budget was likely too low * Vehicle wasn't prepared when I arrived * Refused to provide any counteroffer or specific number * Followed up the next day but then ghosted completely * Six months on lot suggests overpricing or underlying issues If you can't work within a buyer's stated budget, be honest upfront and save everyone's time.

    Awesome workers inside. Very helpful people. This is my favorite Hastings dealership!!read more

    Hastings Chrysler Center

    Hastings Chrysler Center

    (23 reviews)

    When purchasing a vehicle, I make it a point to give all the area dealers a fair shot, so when I…read moresay Hastings Chrysler Center went over the top to best nine other dealer groups to earn my business, I mean it. People in the Twin Cities always hear that heading out of town is "worth the drive" for a new vehicle, but this dealership actually proves it. They blew every competitor out of the water in every single category, from customer service to pricing, and they offered the absolute best deal by a long shot. The entire experience was exactly how buying a vehicle should be: clear, honest, and completely straightforward. A massive thank you to my salesperson, Kyle, the managers, Sam and Isaiah and Roger in Finance for making the process so seamless. Make the trip down to Hastings!

    On July 26th, 2025, I brought my 2022 Jeep Grand Wagoneer to Hastings Chrysler for replacement of…read morethe front air suspension. My out of pocket cost was $3,301.97 as my extended warranty did not cover it. During that time, one of their technicians broke the steering knuckle, which is a major structural part that connects the suspension, brakes, and steering system. The dealership did not disclose this to me and gave my vehicle back to me in this compromised condition. Then, unknowingly, I drove it for roughly 5,000 miles with the broken steering knuckle. A part thats failure can cause loss of control, severe injury or death while driving. September 6th, 2025, I was due for an oil change and technicians at another auto shop discovered the broken knuckle. I brought it back in to Hastings Chrysler on September 8th, 2025. At that point, Hastings Chrysler admitted that the steering knuckle had been broken during their earlier service on July 26th, 2025 and replaced it at no charge. My vehicle was in their shop for almost four weeks waiting on the steering knuckle replacement as it was on a national backorder. I picked my vehicle up on October 1st, 2025. On October 6th, 2025, I returned to the dealership, again, because the vehicle still wasn't driving properly after the knuckle replacement. This time, the technicians discovered that the tie rod had been left loose from the previous steering knuckle repair. That means my steering linkage was not properly secured, failure that could have caused severe harm. That's two separate instances where my vehicle was released back to me in an unsafe driving condition. Both caused by their dealership's and technician's negligence and both undisclosed until discovered later. When I asked what they intended to do to make this right and requested that they buy the vehicle from me after all my troubles had with it, I was told by their General Manager, Bart Huppert, that he could offer me only "fair market value" for my vehicle after it has been compromised by his dealership. Keep in mind, even after they repaired the parts, further issues will arise due to hidden damage and premature wear to related components such as control arms, tie rods, ball joints, wheel bearings, struts, and the hub assembly. The weakened parts may not fail immediately but will shorten the lifespan and reliability of the vehicle moving forward. I should not have to pay to replace these parts when they do fail. In addition, driving with my vehicle approximately 5,000 miles in a compromised state will also reduce it's resale value as knowledgable buyers and dealers would treat a car with this type of damage history similar to one involved in an accident. October 9th, 2025, I tried to resolve this directly with Hastings Chrysler and I wrote an email to Mr. Huppert stating his resolution was not going to resolve my future concerns. I asked that the dealership buy the car from me, including the debt I owe after "fair market value", because even after repaired, it doesn't restore the vehicle to what it was or it's original integrity, safety or value. All I received was a dismissive email saying the dealership had been "fair" because they repaired the knuckle and tightened the tie rod that they broke in the first place. In his own words: "No injuries were sustained, and no additional damage was done to your vehicle." That statement misses the entire point. This email was strictly about accountability and trust. No customer should ever be handed back a vehicle in unsafe condition, especially not twice. The absence of a crash doesn't erase the danger they put me in. This has been an incredibly frustrating experience as a customer and small business owner who simply wanted honest service. I've always believed that mistakes can happen, but when they do, the right thing to do is own them and make them right. Hastings Chrysler has had multiple chances to do that and has chosen not to. Refer to my google review for pictures, they won't upload on yelp.

    Cernohous Chevrolet - car_dealers - Updated May 2026

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