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Elliott's Alignment Sales

4.0 (1 review)

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11 years ago

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Kingston Dodge

Kingston Dodge

(8 reviews)

Spoke to Peter today about my 2015 Dodge Ram that was having transmission problems. Their…read moretransmission person was on holidays so they sourced it out for repairs only to be advised that the people they sent it to were too busy to start repairs for two weeks. Peter offered a loaner truck until mine came back which was more than a fair offer and more than I have received at any other dealership I have ever dealt with. Fortunately I did not sell or trade in ( and never will) my 2005 Dodge Ram so I do not require a loaner at this time. Peter said if I change my mind to call back and he would make it happen. From the original purchase of my Dodge too now; Kingston Dodge have been nothing but helpful and accommodating. Also don't know why this shows I am in San Francisco.......I am in Kingston Ontario Canada

Extremely poor customer service. General Manager gives little priority to service customers. He…read morewill defer any mistakes back to you and anyone else he can point a finger at. When McDonalds makes a mistake on a drive through order, "Sorry" is adequate; I think something more than an insincere and cowardly apology is required when an automobile dealership/service centre turns a quick recall/oil change into a broken truck and lost work time on Monday (and beyond?), leaves your work truck unlocked in an ungated yard with valuable tools inside ("That's what insurance is for" they will tell you) ("We do lock checks every night!" Well i guess not when the service guys are taking off Friday evening), and makes insufficient attempts to contract the vehicle's driver when a fleet service (providing reduced profit margains) is involved. Oh and when they ask you if you will need a shuttle when you book an appointment, they will not have a shuttle there for you at that appointment time. When you tell them you are calling a cab, they won't give you a cab voucher. I guess that small luxury is a thing of the past. The General Manager actually threatened to call the Police when I said I would leave this 1 star review. Just stay clear folks.

Hertz Rent A Car

Hertz Rent A Car

(4 reviews)

One of the most disappointing customer service experiences I've ever had. Booked a "Manager's…read moreSpecial - Gas Vehicle" through AAA, along with trip insurance. Receipt clearly states: "Unless otherwise specified, cars may be gas, diesel, hybrid, or EV powered. Changes to the vehicle offered may result in additional fees." Despite this, the attendant insisted that an electric vehicle had been booked and tried to charge an additional $200 for a gas-powered car -- the very type originally reserved. When this was pointed this out, he admitted he has had "arguments with AAA about this issue" before, indicating that this is a known and recurring problem. If this is such a common point of contention, this promotion should no longer be offered. It comes across as a manipulative tactic to upsell customers under misleading pretenses, especially when people are in a desperate situation and need a vehicle. The staff made no effort to resolve the issue or offer any form of compromise. The attendant was unhelpful, dismissive, disrespectful, and unprofessional. While I regret that the situation became heated, it was incredibly frustrating and frankly outrageous. In contrast, I went to Enterprise down the street and was met with respectful, accommodating service, and a much better rate. If Hertz locations like this one are not going to honor the terms of their offers, they should reconsider making them available at all. I strongly recommend avoiding this location due to its questionable, and quite frankly unethical practices and poor customer service. Will absolutely be reporting to the BBB about this unfortunate situation.

What an easy group of people to work with. From pickup to drop off, the team there were super…read morefriendly. Upon drop off, the guy working offered me coffee, water and a place to sit as he kept checking all the angles my taxi could be coming from. Great service! Car was new and very clean. Something I wish my local Hertz could figure out.

Elliott's Alignment Sales - carrental - Updated May 2026

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