My mother passed away recently and was laid to rest with the care of Girdner Funeral Home. They…read moretreated her remains with respect and dignity and made every attempt to grant my sister's wishes about how our mother should be buried, while abiding by all established protocols and guidelines about proper burial procedures. Martha, in particular, was there to oversee the funeral itself. I was impressed with her courteous demeanor and professionalism. She helped guide funeral attendees to where they needed to go so that my family could grieve without unnecessary distractions. I highly recommend this funeral home to other families in the Abilene area.

I'm really disappointed in my visit yesterday I had they…read morespoke with me Never once was was I told I'm sorry for your loss or offered any kind of condolences for my friend who passed You know I just buried my father-in-law a year ago and and NORTHS FUNERAL HOME they told me sorry for your loss and more than once I was never asked about if we wanted to obituary if we wanted to service I was not offered any options was it because state was having to pay for the cremation? she said she didn't get involved in family business but was quick to ask me why our loved one sold his burial policy well that was personal family business you know my friend left the will and there's reasons he did what he did but I felt judged from the minute I walked in there because they'd already been talking to the daughter my friend was diagnosed with stage 4 lung cancer last year and I took care of him up to the day he died not his daughter I did not once as I offered any condolences or sorry for your loss I just don't understand why I was treated this way is it because I'm not the daughter? I'm just really disappointed in the services that I received she made it real clear she didn't get involved in a family business on my part but yet she did get involved in family business when she asked me why he sold the burial policy that he had that was family business and she got right in that and I didn't tell her about that so I think she judged but that's all right

At a time when our hearts were hurting and we were living in a complete fog because our loved one…read morehad passed, Jack and Sandie North took care of us. They handled everything we could think of and helped us by handling the things we didn't know we needed. They did a great job with making sure every detail of the visitation, the funeral transportation, service and post-service was handled so that everything went smoothly. They tracked down insurance claims, provided limo services - the list goes on. Their family business left us feeling like family was taking care of us. They work tirelessly for you - they were always there making sure we were taken care of. There really aren't enough words to say how much they helped us through one of our most difficult times.

Having learned that once made aware of former employees' behavior toward the bereaved, Sandie and…read moreJack North made positive personnel changes; I hope that nobody is swayed by any previous negative reviews from using their services forward. We couldn't have asked for more kindness and help than they and assistant Larry provided. We were provided guidance on steps to take as well as answers to every question we could think of to ask with both patience and understanding of our state of mind and emotional and physical exhaustion that left us feeling helpless. I simply can't state our entire Family's appreciation with the care taken with our loved one, their helping us in preparation for the Memorial Service, and their direction through the interment process. We are so pleased with North's Funeral Home that my husband and I have chosen to also use their services for ourselves, through Sandie & Jack, with pre-arrangement burial contracts for the future sake of our children.

The woman who answered the phone after hours was rude. They…read moregot back to me promptly however.

My mom was buried there in 2021 and even though my parents preplanned everything some questions…read morewere not asked due to it was necessary at that time. After my mom died, my father and I sat down with one of the staff to get her headstone. We had inquired about the vase but found out it would cost thousands of dollars more. The staff member told us at that time we were able to put whatever we wanted to on my mom's grave, so we decided not to purchase the cemetery vase that attaches to the marker. After my mom was buried, I went and purchased a beautiful angle, two solar lights, and had my husband make a very nice metal vase to put flowers in. Every time I would come back into town, I would go replace the flowers with a new set of artificial flowers. Everything was fine for over a year then suddenly, I went to visit and noticed that everything was gone. I went to the office and was told that they were enforcing the rules, and the only thing that could go on the graves were flowers that had to go into the "cemetery approved vase". If we put anything there, they would end up picking it up and disposing of it. They felt as though people were putting things on graves that were unnecessary. I of course explained what we were told when we purchased the grave marker, all they could tell me was sorry that it is in the paperwork. Understanding that the funeral home has rules and regulations we were misled during a time of difficulty and were told that we could put whatever we wanted to on our mom's grave. After all of this I did ask about purchasing "cemetery approved vase" and they told me they could give me a discounted price, but it still was over a thousand dollars, so I have not purchased one. This is upsetting because my mom loved flowers. One of the things we talked about when she was alive was to make sure I brought her flowers. Now when I come into town and go to visit her grave it is so upsetting. There is nothing there but her maker. No flowers, no angel, no nothing. I am sure my mother understands it is not my fault that we were misled but still the grave looks so empty and plain. The headstone is sinking in the ground, along with others around hers. The grass is brown and dead, as well as full of weeds and stickers. Going to visit your deceased loved ones should not be more depressing because of the way the ground are, but it is. Even my father has been staying away.

**THEY DISRESPECT VETERANS** (folding flags wrong and not the proper military etiquette)…read more They act like they care until they don't need you anymore. It's either his way or no way even if it's the wrong way. They do not care about your family. They only need and want your money & for the family to give them a 5 star rating. GM, MM, & Office Manager just apologize a lot but don't do anything & are very UNPROFESSIONAL. ****WOULD NOT RECOMMEND******

From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent. With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.