I would give this place 10 starts if I could. I forgot to do mobile check in due to me arriving…read morebefore 3pm. When I arrived the front desk let me check in with no problem. Very clean hotel inside and outside, they have a bar ,drinks were great. Complementary breakfast is every morning. There is a fire pit outside with seating. The rooms are equipped with a couch/ sofa bed. A table to set up your laptop if you're here for business, a microwave and refrigerator is provided. I completely forgot to take pictures of the room due to being on the go. Smh! There is a gym and inside pool. Next door there is a restaurant, I didn't get a chance to dine in but I will next time I come back .

This is a nice hotel with lovely rooms, but the service we received when we booked a room block for…read moreour daughter's wedding was beyond horrible. When we were choosing a hotel for the room block, we checked out this hotel and another Marriott nearby. We went with this one because the woman we met with was so lovely and helpful and enthusiastic. At the time she told us we needed to meet a 20-room minimum to get the bridal suite comped for the wedding night, and that she would also reserve the suite for us the night before, which we understood we would pay for. She told us she would send us an updated list once a month on the 15th of the month. We never received one, and a few months beofre the wedding I reached out. It took multiple emails for me to hear back from the hotel and learn that she was no longer with the hotel. Fine, I understand that people leave jobs, and although I would have appreciated the new person reaching out to us, it was fine. However, a few weeks before the wedding, I reached out to confirm the availability of the suite for the night before and was told that it was no longer available despite it being reserved for us. This was very problematic as my daughter planned to have her bridal party get ready there. As a result we had to find a new place to get ready. A few days before the wedding, after multiple attempts to get someone at the hotel to help us, they told us that the suite was now available. It had been available all the time, in fact, but they were confused. As the wedding date approached, multiple guests tried to reserve rooms with the room code and were told that it was no longer valid, at which point they reserved rooms (which were in fact still available) paying full price. However, when my daughter checked out, we did not receive credit for these rooms and were therefore charged for the bridal suite. The week of the wedding I reached out several times to our contact by email, but did not receive a response until 4pm on the day of the wedding, at which point I was AT the wedding and unable to have my questions answered, which resulted in further incovenience. We also had reserved the shuttle to start running at 3pm until 4pm. Multiple guests were left waiting at the hotel, repeatedly asking at the front desk, and the shuttle did not arrive until around 3:20. Additionally, multiple guests reported that the driver drove very very fast. After all of these issues and the time, energy, and stress that the staff created for us, I would have expected them to work with us on the incorrect charge for the bridal suite, but they have really dug in their heels on it. The rooms at this hotel are nice, but every single aspect of our experience with the room block was terrible. I would stay at literally any other hotel rather than this one if you need anything beyond just a bed to sleep in at night. I usually love Marriotts, but this was the worst experience I have ever had at one. Please do yourself a favor and choose somewhere else for your wedding room block.

Staff was friendly. Khyree assisted me with questions before arriving and was helpful once I…read morearrived. Rooms weren't clean thoroughly. There were stickers on the linen. The bathroom is newly renovated and the TV offers streaming services, you just have to log in. It's kind of loud because there's no wall separating the lobby from the rooms. The breakfast was lacking and the restaurant was undestaffed.

My husband had to go for work and the family joined him. Both times, we stayed here…read more It's tucked behind a lot of parking so there is plenty of spaces. Heard pre-COVID times, the area was bustling with many corporate companies who hosted their holiday parties here and had employees who reported to the office full time. Now? A number moved out so it's a sleepy little area. The set up has a nice lobby that opens up into a very open courtyard full of tropical houseplants but times a thousand - because you know fiddle leaf fig plants can grow that high but now you can see them going at it. I have spotted staff hand watering everything - that's dedication! I thought they had an irrigation system. The lobby also hosts a breakfast buffet; you need to show your ticket on the weekends but not the weekdays. The breakfast buffet is a pretty decent spread! They have your usual continental breakfast items like scrambled eggs [from a carton], potatoes, meats, French toast, bread (toast, muffins, English muffins, bagels), cereal, oatmeal, yogurt, DIY waffles, and an omelette/pancake station. They also have drink dispensers for juice, milk, soda (??), and coffee. We're vegetarians and the omelette station is key! One of my kids has multiple food allergies and I'm sad to say they're not terribly helpful on that front. In fact, they're not great with any questions about ingredients (we also don't eat alliums). That is to say that "no, I don't know what kind of cereal it is" was the response I got. They store cereal in dispensers with no names. My kid can have the PLAIN cheerios but NOT the Honey Nut version. In fact, he's pretty much allergic to everything they have there except for yogurt (but only the bulk yogurt and not the individual cups) and juice so I started bringing down food for him. Note: many hotels offer coffee throughout the day. This place does not. Everything is closed down once breakfast is over... including the coffee "bar". Both visits, we got rooms on the 3rd floor... and they were ironically adjacent. The rooms themselves seem clean but after watching staff walk into the rooms with shoes to clean up or check on things... it's not clean. Each suite has a common area, a mini kitchen with fridge, microwave, and sink, and that's separated by a door from the bedroom and the adjoining bathroom. Water pressure both times is mediocre. It takes me longer to wash my hair. They do provide shampoo, conditioner, and body wash that is secured to the wall... I'm not sure they they do a very thorough job cleaning because on my second visit, the body wash was completely out from the first day. The pool! They have one and it's indoors, but not the biggest. It includes a hot tub and they provide towels there. It does not have a life guard on duty but that's normal for hotel pools. It can get very crowded on the weekends so we visited in the middle of the day on a weekday. Overall, I do like this hotel. The breakfast is a good start to the day. I love the courtyard and the plants. I saw trucks pulling people on sleds in the empty parking lots after it snowed my first visit. The rooms themselves are pretty nice! Internet speed is decent.

I stayed here while traveling out of town for work. It's my first time to Somerset and I came here…read morebecause I usually can trust a Marriott! This hotel was very clean and the staff was very nice. The room was large and the bed was super comfortable, which I know everyone appreciates after a long travel day! The location was super close to where I needed to be as well. They do have free breakfast included which I didn't personally get, but it looked like they had decent options. I will definitely stay here again when I come in for work.

Don't recommend. Guests are allowed to be loud in hallways and congregate in common areas at all…read morehours of the night. Can't sleep with earplugs and a white noise machine on high. Too bad, the rooms are nice, but if you Can't get a decent night's sleep it's not worth it.

I am sorry to be writing this. Truly. The staff at the DoubleTree in Somerset are as fine and…read morehardworking a collection of people as you could ever hope to meet. The two young women at the front desk who checked me in were patient, cheerful, and far more professional than the setting deserved. Every bartender, housekeeper, and maintenance worker I encountered seemed to care. They smiled, they helped, they tried. But the hotel itself feels like a tired old animal that wants to lie down and not get up again. The carpets are worn to the color of defeat, the furniture bears scars that tell too many stories, and the bathrooms are so dated that one half expects to find a rotary phone beside the toilet. Mold creeps in at the edges, as mold always does when no one can quite afford to keep it out. Half the television channels work, depending on the phase of the moon, and which half are the functioning half varies by the minute. The meeting rooms, which must have once been proud places of corporate ambition, now feel like basements dressed up for a sad party. The chairs wobble. The microphones hum. The food, both in the restaurant and in the conference meals, tastes as though it has been waiting in a freezer since the first Clinton administration. The same tired buffet appears every year, as predictable as gravity, and the boxed lunches inspire no one. One of my colleagues got trapped in an elevator. It took the engineering team to pry her and a handful of Junior League hockey players out, and the emergency call speaker crackled like a ghost from a dying transistor radio. What makes this review hard to write is that none of this is the fault of the people who work there. They are doing their best in a place that has been abandoned by the gods investment. If the ownership put half the care into the property that the employees put into their jobs, this could be a wonderful hotel. As it stands, it is my least favorite conference center by a wide margin, and that is saying something. Still, I hope the staff know they are appreciated. They deserve a better stage than this one.

Did the trick - Dated…read more Check-in without reservations was a breeze. The front desk attendant made us feel welcome and answered all questions amiably. Would definitely stay here again if I ever travel through Jersey again. Room was clean and the first one we stayed in during the week with an in-room coffeemaker - definitely a plus! The hotel overall was dated but the room was clean and affordable. Can't complain. Thanks

The STAFF at the front desk were very courteous and helpful. The room was clean and well maintained.read more

It's frustrating when you've reached Platinum status in Marriott Bonvoy, you expect a certain…read morebaseline of perks--and brands like Courtyard by Marriott just don't always deliver on that. Even their towels need replacement, it's old. Never again will I stay at Courtyard Marriott. It also took awhile to request tissue box and toilet paper, these items are necessities. There's even an ant in our room. Bath tub not draining well, accumulate of water in the middle of the bathtub, what the heck. Toilet not enough pressure

We did have an issue that was beyond their control but they ultimately made it right. The room was…read moreclean, and the first floor was pretty quiet. The people behind the front desk were so kind. The manager communicated well.

Multiple issues. No ice machine, dirty hallways, elevator, shower vent fan did not work ( we asked…read morerepeatedly to have this fixed), hardly any outlets in the room (I had to buy extension cords). We stayed here a month for work and never had any of our issues resolved.

If I were to write a headline for this review, it would be: Lots of Space but Tired Rooms. And…read moresince we need lots of space, we've stayed here many times. Most of the accommodations are similar, we've stayed in both one bedroom and two bedroom suites. The staff is always very friendly and accommodating. The complimentary breakfast is basic, and typically includes bagels, English muffins, cereal, scrambled eggs (which are usually cool not hot), a breakfast meat (sausage patty, bacon, etc.) and a premade breakfast sandwich. The suites have full kitchens with Spartan but adequate pots, pans and dishes. The TVs are large and located in both the living room and bedroom(s), the beds are quite comfortable, but the living room sofas are not! They are probably the least comfortable sofa I've used when traveling. The closets are large, but many of the folding closet doors do not work well (or at all). Bottom line, if you want to stay in this area, and need space for children or to work, this is an adequate choice.

I regret not reading the reviews before making a reservation here. I am a cancer patient receiving…read morechemo treatment and the smell of the room and the hallways were making me nauseous. I wanted to do an early check out. But Karen insists that this is my problem and that they never had an odor complaint at this location. I explained to her of my situation to her. I have been staying at Marriott hotels for last 8 months for my treatment and this is the worst place I ever stayed. Not just the uncleanliness and the odor but the attitude from Karen the manager. Obviously from reading the reviews they do have odor issues but she lied to me. I sprayed a heavy duty febreeze but it didn't help at all. Never ever experienced such an obnoxious and heartless manager on duty. I bled during sleep from this stressful experience. I was crying and begging for refund for remaining 9 nights of my stay but she refused but eventually she charged me an extra night and gave me a refund for 8 nights. She charged me an extra night but informed me to leave in an hour. I hope she will never have to deal with cancer herself to have a decent heart. I have never witnessed commercial garbage located on the floors next to the guest's rooms

I'm aware that the hotel is under renovation but I for $87 per night, my stay should have been much…read moreless had I known. I stayed for the night for a business trip and was not impressed at all. No shops are walking distance, everything is old and is under renovation down to the elevator. The "free" pool was not able to use so I was advised to go to the other hotel and pay $10 which should have been complimentary due to the inconvenience. Check out is at 11am and the cleaning lady knocks on my door an hour early at 10am. Will not be staying here again The only plus is the free parking

From the moment I walked in, i felt welcomed on this property. Terri at the front desk was so warm…read moreand kind. It was great to see her both on check in and check out. The renovations are beautiful, the rooms are amazing! The design is stunning. Love the mini fridge. Always nice when traveling. Would definitely stay here again!

This hotel was quite the let down. The number of beds requested was not available upon arrival…read moredespite letting the property know we wouldn't be arriving until later in the evening. They attempted to resolve by moving us to a suite. Failing to say the suite was also short a bed. The substitute was a sofa bed couch, that was ridiculously uncomfortable, that they apparently thought was a worthy substitute. In moving to the additional room, it was a downgrade with no balcony and a bizarre view of the roof of another portion of the property. Kind of strange the front desk would consider the room was an upgrade solely cause the room size. The hotel doesn't contain noise from fellow rooms (or at least the room we had), as you could clearly hear conversations from neighbors in the room next door. The room had what appeared to be newer furnishings, but some of the larger pieces (where maybe extra pillows, blanket, etc. would be stored) were barren and made for a dreary ascetic. Maybe not a big deal, but it has been a few decades where I have been at a non-Travelodge category hotel with an ant sighting in the room. All that to say, you may want to select another hotel if staying in this area and can find a comparable rate.

I had an extremely disappointing and unacceptable experience at Sonesta Simply Suites Somerset…read more Would give 0-star if I could. I booked an extended 42-night stay directly with the sales manager over the phone because I trusted the Sonesta brand, but this experience completely ruined that trust. **1. Assigned an Occupied Room** At check-in, I was first assigned Room 336. When I swiped the key card and opened the door, there was already a woman inside the room. Both of us were shocked and scared. This was a serious privacy and safety failure. **2. Wrong Room Type** After that, I was assigned Room 338, which was only a studio, even though I had clearly confirmed over the phone that my reservation was for a 1-bedroom suite. The front desk staff responded rudely and basically told me "it is what it is" and that I should call the sales manager myself. My wife had to wait with a lot of luggage for about half an hour before the issue was finally fixed. **3. Dried Blood-Like Stain on the Duvet** The next day, while making the bed ourselves, we found a large dried blood-like stain on the quilt/duvet. It was disgusting and completely unacceptable. I brought it to the front desk and asked for a replacement. **4. Accused Instead of Helped** Instead of apologizing, the front desk employee, Angela Holt, asked me, "What did you do today?" Her tone made it seem like she was implying that I caused the stain, even though we had just checked in and the stain appeared old and dried. She insisted it could not have happened because they "clean everything." Just to be clear. The duvet cover was clean and did not have a matching blood stain, but the quilt inside was stained. This makes it even more clear that the stain was old and already there before we checked in. If we had caused it, how would that even be possible? Would we have removed the clean duvet cover, somehow punched ourselves on the face and bled directly onto the uncovered quilt, then put the clean cover back on without leaving any stain on the cover? That makes no sense. The obvious explanation is that the quilt itself was not properly checked or replaced before our stay. **5. Yelled At When Trying to Document It** Later, we went back to the front desk and asked to see the stained duvet so we could take a photo for documentation. Angela Holt immediately became extremely defensive and started arguing with us. She again insisted that we had caused the stain and that housekeeping had kept everything clean. Her behavior escalated far beyond a normal conversation. She repeatedly questioned and accused us, constantly raised her voice, yelled at us, pointed her fingers at us, and sarcastically laughed at us while we were trying to explain the situation. She also told us to get away from her and leave the front desk area. This was completely unacceptable. We were not being aggressive; we were simply trying to document a serious cleanliness issue involving a blood-like stain on hotel bedding. Instead of receiving an apology or assistance, we were treated as if we were the problem and were repeatedly accused, yelled at, and humiliated in the lobby/front desk area. **6. The Bottomline** Overall, this stay has been extremely frustrating, uncomfortable, and emotionally distressing. Between being assigned an occupied room, receiving the wrong room type, finding a stained duvet, and then being accused and yelled at by front desk staff, this was far below any reasonable standard of safety, hygiene, and hospitality. I would not recommend staying here. I'm really trembling with great emotional distress when writing this, thinking of Angela Holt's finger pointing, smirking, and yelling at us. To escalate the issue we've written an email to Sonesta's senior management team. I'll wait to see their response.

My first stay here during Spring Break was so great, I decided to stay here for when I returned…read morelater in the week. The staff was very courteous, the rest was so quiet, and everything was very well maintained. I recieved free detergent for my laundry. Parking was plentiful, but fills up fast. I wish breakfast was served.