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    Ella’s Kitchen

    2.6 (7 reviews)
    Closed 11:00 am - 6:00 pm
    Updated 2 months ago

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    1 year ago

    Terrible service; lack of assitance with order which was placed but messed up by restauraunt & Grub Hub

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    Flames Restaurant

    Flames Restaurant

    2.8
    (40 reviews)
    0.9 mi

    As Caribbean people, especially those who own restaurants and serve others, we've got to do better…read more-- raise the standards, man. On Saturday, we went to Flames in Randolph and ordered a large curry goat and a medium oxtail. When I got home, I sat down to enjoy my curry goat and white rice. First bite in -- I felt something strange. I spit it out, and lo and behold, it's a big ol' rock! (See picture below.) I was stunned, like, what in the world is this big macco rock doing in my food? My appetite vanished immediately. I called Flames right away and spoke with a polite employee who apologized sincerely. She asked if I wanted my money back or a new meal. I told her to process a refund. She said she'd let her manager know and that I'd need to come in and swipe my card, but she reassured me not to worry and apologized again. I appreciated that. Fast forward to today (10/28), I went in and spoke with a manager named Nord. After explaining everything, instead of showing empathy or professionalism, she said the employee who handled it "did not do the right thing" and started lecturing me about their policy, saying the rock came from the rice, so it's not their fault. Like WHAT! I had to stop her right there. I said, "Call Jonathan, the owner, and let's just sort this out." I wasn't there to argue and I just wanted a refund or a replacement meal. After a few back and forth, she finally gave me another large goat meal. But honestly, if this was a reputable business, there would've been no need for all that. A good manager would've apologized, empathized, and made it right. Imagine if that rock had broken my tooth -- this could've been a serious situation! What's worse? The employee who handled things correctly got called and reprimanded for simply doing her job -- for caring about the customers and showing decency. That's unacceptable. And let's talk about accountability. Imagine finding a rock in your meal and being told, "It's not our fault, it's the rice." Really? So y'all don't wash the rice? The rice white, the rock black -- how no one see that? That's pure negligence. And to top it off, the food isn't even the same anymore. The curry goat I got today? No flavor, no love, like they forfot ro add the spices-- uugh. Should've just got the refund. The bottom line is this: Flames, and all Caribbean restaurants, we have to do better. Hire people who genuinely care about the customers, who understand what hospitality means. This "bad attitude, twist-up face, no compassion" culture has to stop. Mistakes happen -- that's life -- but taking ownership and valuing your customers makes all the difference. I've been featured in magazines and recommended Flames many times -- globally. But after this experience, I can't continue to support or recommend them. My few dollars might not make a dent, but one thing I know for sure: when people realize they deserve better, they will choose better.

    I like the chicken fried and the sweet and sour. My problem is with the oxtails!! They are the size…read moreof nickels and quarters!!!! Barely any damn meat and sometimes all bones!!! I guess this is what you get when you go to a chain instead of an independent restaurant!!!!

    Photos
    Flames Restaurant
    Jerk chicken, rice & peas, beef patty w/ cheese & cocoa bread, and Macaroni and Cheese
    Jerk chicken, rice & peas, beef patty w/ cheese & cocoa bread, and Macaroni and Cheese
    Happy Birthday Titi!!!

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    Happy Birthday Titi!!!
    Bright Light Authentic Jamaican & Filipino Cuisine

    Bright Light Authentic Jamaican & Filipino Cuisine

    4.7
    (119 reviews)
    6.4 mi
    $$

    Full disclaimer: I'm Filipino, so there's definitely some bias here -- but Bright Light is such a…read morespecial spot. It's a small, family-owned restaurant that's half Filipino and half Jamaican, run by a Filipino Tita and her Jamaican husband. She learned how to cook Jamaican food to remind him of home, which honestly makes the whole place feel even more meaningful. The Filipino dishes I tried were authentic and tasted homemade -- the kind of food that feels like it came straight out of your auntie's kitchen. The Jamaican food was also delicious (I can't personally vouch for authenticity there), but everything we had was flavorful and satisfying. It's a great, casual, order at the counter spot -- and it's right next to a Filipino market, which makes the experience even better. I love supporting small businesses, especially ones that represent my culture. Bright Light is the kind of place that deserves the love.

    I had heard about this spot for a while, and last week I finally had the chance to visit with a…read morefriend who's Filipino--and I'm glad I did. The restaurant is located right on the corner, with limited street parking and a small lot in the back. It's a cozy, casual place offering Filipino cuisine with a touch of Jamaican flavor. There's a comfortable dine-in area with several tables, and takeout is also available. The food was clearly fresh and homemade, and everything we tried was excellent. I had the jerk chicken, which was flavorful and well-prepared, but I was especially excited to try the Filipino dishes. I sampled a few different options, and each one was delicious and authentic. If you're in the area and looking for a unique mix of Filipino and Jamaican food, this spot is definitely worth checking out. Highly recommended. .

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    Inside
    Inside
    Pancit Bihon ($16 with pork belly) - so yummy
    Pancit Bihon ($16 with pork belly) - so yummy
    Halo-Halo ($7)- delicious icy treat

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    Halo-Halo ($7)- delicious icy treat

    Ella’s Kitchen - caribbean - Updated June 2026

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