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    Ella’s Kitchen

    2.6 (7 reviews)
    Closed 11:00 am - 8:00 pm

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    1 year ago

    Terrible service; lack of assitance with order which was placed but messed up by restauraunt & Grub Hub

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    3 years ago

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    Flames Restaurant

    Flames Restaurant

    2.8(41 reviews)
    0.9 mi

    As Caribbean people, especially those who own restaurants and serve others, we've got to do better…read more-- raise the standards, man. On Saturday, we went to Flames in Randolph and ordered a large curry goat and a medium oxtail. When I got home, I sat down to enjoy my curry goat and white rice. First bite in -- I felt something strange. I spit it out, and lo and behold, it's a big ol' rock! (See picture below.) I was stunned, like, what in the world is this big macco rock doing in my food? My appetite vanished immediately. I called Flames right away and spoke with a polite employee who apologized sincerely. She asked if I wanted my money back or a new meal. I told her to process a refund. She said she'd let her manager know and that I'd need to come in and swipe my card, but she reassured me not to worry and apologized again. I appreciated that. Fast forward to today (10/28), I went in and spoke with a manager named Nord. After explaining everything, instead of showing empathy or professionalism, she said the employee who handled it "did not do the right thing" and started lecturing me about their policy, saying the rock came from the rice, so it's not their fault. Like WHAT! I had to stop her right there. I said, "Call Jonathan, the owner, and let's just sort this out." I wasn't there to argue and I just wanted a refund or a replacement meal. After a few back and forth, she finally gave me another large goat meal. But honestly, if this was a reputable business, there would've been no need for all that. A good manager would've apologized, empathized, and made it right. Imagine if that rock had broken my tooth -- this could've been a serious situation! What's worse? The employee who handled things correctly got called and reprimanded for simply doing her job -- for caring about the customers and showing decency. That's unacceptable. And let's talk about accountability. Imagine finding a rock in your meal and being told, "It's not our fault, it's the rice." Really? So y'all don't wash the rice? The rice white, the rock black -- how no one see that? That's pure negligence. And to top it off, the food isn't even the same anymore. The curry goat I got today? No flavor, no love, like they forfot ro add the spices-- uugh. Should've just got the refund. The bottom line is this: Flames, and all Caribbean restaurants, we have to do better. Hire people who genuinely care about the customers, who understand what hospitality means. This "bad attitude, twist-up face, no compassion" culture has to stop. Mistakes happen -- that's life -- but taking ownership and valuing your customers makes all the difference. I've been featured in magazines and recommended Flames many times -- globally. But after this experience, I can't continue to support or recommend them. My few dollars might not make a dent, but one thing I know for sure: when people realize they deserve better, they will choose better.

    Great food, but they impose a 4% surcharge for credit card use. That is prohibited by MA state law.read more

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    Flames Restaurant
    Flames Restaurant - Jerk chicken, rice & peas, beef patty w/ cheese & cocoa bread, and Macaroni and Cheese

    Jerk chicken, rice & peas, beef patty w/ cheese & cocoa bread, and Macaroni and Cheese

    Flames Restaurant - Oxtail with white rice and steamed vegetables. Crack!!!

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    Oxtail with white rice and steamed vegetables. Crack!!!

    Ella’s Kitchen - caribbean - Updated September 2026

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