When we first visited the Elks at Bass rocks, we were greeted by Kelly Barrusso who was friendly and very informative and we instantly felt confident in her! She presented the Elks very well and we decided to book our wedding there. She sat down in a long meeting with us and offered all the time in the world to go over each detail with us. It is set so beautifully across from the ocean and the facility itself is kept so well, inside and out. A few weeks later, we were notified that Kelly was leaving her position at the Elks. We were disappointed but assured that the new planner would be great so we expected nothing less. During the final few weeks prior to our wedding, we arranged a visit with the newly hired planner, Samantha. Unfortunately our expectations were disappointed very much that day. Our caterer came to meet us there (we did all the arranging, she forgot) and I must say that Samantha did not treat out caterer with respect. Several times during our meeting, Samantha left the room to attend to other matters and we were left waiting for her on important decisions. Samantha seemed very inexperienced and seemed to bounce all over the place and was unable to stay focused on what could have been a profitable hour meeting. I felt badly for our caterer, for how she talked at him and I apologized to him for her behavior. Several times, when I was asking her questions regarding seating etc, Samantha would be looking out the window past me and down at her watch and have to ask me to repeat what I said. She seemed very distracted. This was so disheartening to me. I felt disappointed and it seemed like plans were not set once the meeting had concluded. Over the next few days, several times after the meeting, Samantha called me to go over details that had been discussed during the meeting and I feel that if she had paid attention during the meeting, she would not have had to call me 6 or 7 times the following week. The most distasteful part took place on my wedding day. One of our friends was our photographer. I do not believe she knew he was a family friend. She scolded him to hurry along with the photos and then explained to him that I was a disorganized bride. This was very unprofessional of Samantha. No matter what her feelings were toward anyone that day, her words should have been kept to herself. Other than the disturbing and unprofessionalism of Samantha, I very highly recommend the Elks at Bass Rocks with all my heart. I only wish that Kelly had not left when she did! read more