HORRIBLE customer service. I called to inquire what my home owners would cover with a home issue…read morewe had. The female agent that answered the phone would not give me a straight, definitive answer. I asked her to look into this matter further with the parent company and she instead tried to talk me into just paying a large bill out of pocket since my premium would go up. I had to push and advocate for myself just to get the information I needed. I was so upset when I got off the phone on top of already being upset with a large unexpected home bill. PLEASE don't use this company. I went that afternoon and switched to a different, much more reliable home owners insurance company. I can't encourage others enough to be cautious if using this company. -Joe, to follow up with your comment: I have spoken to Lisa out of the Wentworth office. This was much more than trying to advise me about rates. Lisa has my number and I would absolutely welcome a phone call to follow up. I truly had to advocate for myself due to an employee who seemed to be bothered that I asked her to do her job. Again, I look forward to a follow-up call.

I don't like to complain but I think this is something I needed to share. I called to ask about car…read moreinsurance because I am currently new to the state of North Carolina. I spoke with a woman by the name of Sarah, at first she seemed nice but when i asked her questions she seemed annoying with me. She asked me if I am black and when I said no she replied " thats a relief" I felt that her response was very racist. I have african american friends and I am in a relationship with an african american man. I decided to find insurance somewhere else..

Working with Jack has been great! He is very knowledgeable and is always quick to respond to any…read morequestions or concerns I have. He works with you to understand your wants and needs and doesn't just push some policy on you. He can explain all the benefits or downside to a particular policy offering, letting you decide which option works best for you! The level of service he provides is always 5-stars, and I highly recommend him and Navigate Agency!

From the owner: Auto Insurance, Home & Rental Insurance, Life Insurance, Medicareread more

Lorraine gave me excellent service! Very helpful, patient, and made sure I understood my coverage…read more 10/10 recommend.

Really helpful and friendly people where their priorities are their clients. Recommend for everyone…read moreespecially hispanics such as myself.

I found Carolyn Berry Insurance by chance as she was located (across from Guilford College), on my…read morecommute from where I had just purchased a house. I was also looking to change my insurer after a previous bad experience. Not only did I switch over to Nationwide for my home and car with Carolyn, but she took the time to show me the details of how insurance operate and rates are calculated. More than anything, Carolyn seemed focused on helping each customer as an individual instead of just another customer or number. Unfortunately, this means that it can be a bit difficult to get some one on one time with her. Luckily, I remembered a lot of her advice and it REALLY saved me much later when I had a seemingly minor car accident, but suffered a back injury which has laid me up, unable to work. I had temporarily raised the Medical Payments limit on my car insurance previously, based on Carolyn's advice from years before, and I am so glad that I forgot to lower it as it helped relieve almost ALL of the financial burden arising from my accident. My 1 week hospital stay was over $22k alone and I am now waiting to have surgery! Thank you Carolyn Berry!

From the owner: Insurance, Auto Insurance, Home Insurance, Life Insurance, Renters Insuranceread more

This lady is enthusiastic, tenacious, determined, and ready to solve problems. She cares about…read moredoing things right and taking care of the people she is working for. I was so impressed with her work ethic and attention to detail, hiring her was like putting the problems on autopilot, and I was able to focus on doing what I'm good at. The numbers don't lie and I am happy, she is going to keep getting my business from now on.

From the owner: We offer financial solutions including life insurance, final expense coverage, mortgage protection,…read moreand retirement income planning. Let's discuss how we can help protect you and your loved ones.

My husband and I have been with Michael and Tammy for a few years now and we've loved it. They're…read moreso helpful and are able to answer all of our questions regarding car, renters, and life insurance. The quality of customer service from them is incredible.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I have lived in North Carolina for the past 17+ years with my wife and son. I am a Georgia Tech alum and enjoy watching college sports.

She is the worst. Claims she left messages which are lies and blames you!! Takes days to get…read moreanswers. She is busy making her businesses successful you will come last!

Company seems to have your best interest at heart. My husband needed a great coverage to fit his…read moremedical history for some medical issues and the agent ; Mr. Gladden was sincerely helpful! I am going to be on Medicare soon and feel the good advice that was given on coverage will also meet my needs and that's why it's so important to connect with someone who can give good coverage advise! Thank you Mr. Gladden for helping my husband meet his insurance needs. I am sure many others appreciate it as well. I worked with Wake Forest Baptist Healthcare at the time my husband needed to go on Medicare and Mr. Gladden was at the Healthcare facility which made setting up a good insurance profile at the time! Thanks again for such an outstanding job!