I would give Elite Rooter zero stars if I could. I hired this company to connect a water supply line to the refrigerator at my rental property. After the installation, the fridge started making a very loud noise whenever water was dispensed. This issue continued for about 1.5 months. Their team initially blamed the refrigerator and even claimed the noise was coming from the compressor, not from their installation. Eventually, I went to the house myself and checked behind the refrigerator. I discovered that the technician had connected the water source to the wrong inlet and had basically bypassed the refrigerator's solenoid/water inlet valve. He also bundled the main fridge pipe that was supposed to be connected to the water inlet valve and told my tenant that the pipe was useless and not needed. When Elite Rooter sent the original technician, Oscar, back to the house, I showed him the correct connector behind the fridge and asked him if he knew what it was for. He said, "No, I don't know what it is." When I told him that he should know because the job was to connect water to the refrigerator, he said he was "not supposed to know this" because he is "not an appliance technician." That response was very concerning to me, especially after they had already done the job incorrectly. I then called his manager, David Herb, and asked if he could come himself or send someone other than Oscar to fix the issue. He refused and insisted that Oscar should fix it, while also saying Oscar had not made any mistake and that I was wasting his time on the phone. When I asked Oscar to repeat to David what he had just told me inside the house, Oscar denied saying it. After David spoke privately with Oscar on the phone, Oscar left the house without notifying me. I then called David several times, texted him, and sent him a video showing the issue behind the fridge, but he did not respond. I had to call the main Elite Rooter office and explain the whole situation to the operator, asking them to send someone else and to escalate David's behavior to higher management. Only after that did David finally texted me that he was coming himself. I waited again, and when he arrived, he checked the fridge and admitted that Oscar had made a mistake in installing the pipes. David fixed the issue himself and apologized. Although the issue was finally corrected, the whole experience was extremely frustrating, unprofessional, and time-consuming. It took about 1.5 months from the original installation until they finally fixed their mistake. I had to personally diagnose the problem, wait at the house for hours, deal with a technician who denied responsibility, and deal with a manager who was dismissive and unresponsive until I escalated the issue. I do not recommend anyone work with this company. read more

Elite Rooter - Plumbing Near Me - San Mateo, California

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It took two days to remove a clog. On day one, they refused to snake it, insisting on using a camera and then flushing it with high pressure. Instead of clearing the line, they pushed the clog out past a single unit, so it affected 7 units, then left for the day. When they came back, they tried to upsell me on replacing the clogged pipe for $25k. When I balked at the price, they said they gave me the wrong price, then went down to $22k, then $18k, then I said the most I could pay was $15k, and they agreed. Once they thought I was going to pay for that big job, they finally agreed to use the snake to remove the clog, which is what I called them out for in the first place. Needless to say, I will not be working with them again. FYI: The worker, Chris, was great. It's the company management I have a problem with. In the end, I got charged for using the camera, flushing, and snaking--and had to put tenants up in a hotel for the night, which could have been avoided if they had simply snaked the line as I asked them to. read more

One of the Worst Service Experiences I've Ever Had - Avoid This Company We were in a tough situation with a clogged toilet and needed urgent help. Unfortunately, calling this plumbing company turned out to be a huge and costly mistake. They began by uninstalling and reinstalling our TOTO toilet. Not only did this fail to fix the issue, but the toilet has never worked properly since. To make matters worse, they lost a part in the process and charged us $500 for that alone. Then came the upsell: they insisted we needed a hydro flush, which cost us $1,750. It still didn't fix the problem. Frustrated, we brought in a specialist who quickly diagnosed the issue and resolved it with a simple snaking of the line--something that should have been done from the start. The line was serviceable, and all that costly work we were sold on was unnecessary. What became clear is that their approach was not about solving the problem, but about pushing the most expensive services possible, regardless of whether they were needed. I've called at least a dozen times asking to speak with a manager and request a partial refund. They have mostly ignored my calls. Their lack of accountability and customer service is appalling. Bottom line: stay away from this company. They took advantage of our desperation, overcharged us for work that didn't solve the problem, and then ignored our attempts to resolve the issue. If I could give zero stars, I would. read more

Zero stars for a response to an issue found. Work done in 2023 at our house resulted in a cut wire that required $132 fix and urine left in a bottle under the house. Still have not received the confirmed reimbursement form over a month ago or a response to several emails since then. read more

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Oscar did a great job replacing our broken toilet. He was cheerful and accommodating at all times. He worked quickly and efficiently. I highly recommend Oscar and this company. I am grateful for their senior's discount of 10%. read more

The Elite Rooter team came out to our property and conducted a comprehensive inspection of our sewer line, and provided valuable recommendations. read more

Pablo was great in helping my bathtub clogging. I had hired another plumber from a different company the previous day and he couldn't unclog it. But Pablo came the very next day and he knew how to use his tools and within 15 mins he was able to unclog my drain. I would highly recommended Elite Rooter and Pablo to everyone. read more

Pablo was very helpful and invested lot of time investingating the clogging issue. He didn't even unclogged the drain but also shared lot of good information for future reference. He helped me clean up and fix all the mess which was created due to clog. Pablo is very professional and great plumber. read more

Did a great job. Unclogged my pipe with no fuss. They were super quick too. Called at 9am and they were here by 11, job done by noon

Pablo was very prompt on the appointment and did a spectacular job in fixing the drain and loved his work. Will hire him again for any kind of plumbing job in future. Thanks a lot Pablo. Appreciate your help. read more

Elite Rooter was professional, quick and went above and beyond in getting my sewer lateral inspection properly done and reviewed by the city. David Herb, in particular, was a pleasure to work with. read more

Unbelievable service and quality! We were so grateful for the quick response time and solvign our problem promptly. I can recommend them more! read more

David came on time and did a great job taking care of the issues. He also did the work quickly and gave some helpful guidance as well. Highly recommend them! read more

Daniel A. Did a great job. He fixed our plumbing issue and changed out our toilet. He was very professional

Jose came at 3:30, right at the beginning of my service window. He was, in fact, waiting in my condo lobby as soon as I got home from work. I had a couple of issues, one being a broken chain on my toilet. He repaired it expertly efficiently and showed me a part that was wearing down that I could very easily replace. Price was reasonable. I am grateful to not have a home warranty anymore, so I can hire great professionals. I have found my new plumber! read more

I just got service done by Daniel today, and I am very pleased with his work. I called around 10am, and he was at my doorsteps by 10:45am. I've been having problems with the bathroom sink for the past month now. The faucet would run smoothly until about 15 seconds, and then it would clog. Daniel let me know of what procedure had to be done, and gave me an honest estimate. He even gave me a teacher discount! He was efficient and professional. He also did let me know of some upgrades that had to be done in the future which I really appreciated. I highly recommend Elite Rooter if you are having plumbing problems. Thank you so much! read more

we had roots that were clogging the drain. they quoted us ~4000 (not even a new toilet included or tile replacement) and said they have to drill to fix the busted pipes. they also decided this without even putting a camera down there. so we called another company and when they put the camera down there there were no plumbing issues at all. just a horses tail of roots. anyhow very disappointed that I almost paid way extra and let them almost start tearing up my ground read more

Daniel A. installed a clean out and replaced a leaky connection for me. He did a great job, was very polite, and explained exactly what he was doing and why. David H also came to inspect the plumbing and made suggestions and was similarly great to work with. I was provided accurate estimates for all of the work, and the billing process was fair and clear. I am very happy with the service from Elite Rooter. read more

3 stars - Meh...OK. The work was to fix the leaking shower head in the bathroom. I was offered 2 quotes. 1] To diagnose the problem and try to fix the showerhead. But I was told there was no guarantee it would work ($400). So the other option was 2] Replace the whole shower system for around $3500. The initial visiting fee of $189 would be adjusted into this amount if I went for the whole replacement. I fell for the upsell. The quote they provided was 15% higher than the 2nd quote I got. However, their promise was to also complete the drywall work as best as a plumber could. The hassle of having to find a handyman to do that work tempted me into accepting the higher-cost item. The work itself went at a very slow pace with the installer (Robert) taking a full day (around 8 hours) to replace the shower system. He took the brass/copper connecter with him (apparently they have good resale value). His promise was to return the following day to level the drywall. Surprise #1...I was supposed to buy the spray paint required to texture the wall...something they said they would take care of in the beginning. Surprise #2.....Robert demanded 100% payment even before the work was completed. This after I had paid 10% down. Surprise #3....The initial visiting fee of $189 was NOT part of the full amount. A phone call to Robert's supervisor, Alexander fixed that 3rd problem. It did not come as a surprise that the following day Robert never showed up and Elite rooter abandoned the drywall work. Ultimately, I ended up hiring a (good) handyman to get the drywall fixed. I contacted their service email and got a reply from Trisha. After providing her my home address, there has been total silence...no replies. Since 16th June 3 reminders later, it clear to me that this is an organization that is out to make a lot of money while offering mediocre service. Caveat emptor! read more

Elite Rooter - This is the condition Elite left the job site, never to return back and complete the leveling, texturing and painting. - Plumbing Near Me - San Mateo, California

We had plumbing service from Elite Rooter and ended up with a major sewer line repair. The plumber in charge of the work was Pablo and he was extremely reliable, explaining openly the issues we had with our sewer pipe which was almost 75 years old. Work was completed on time, clean up was fabulous and most importantly, price was reasonable! read more

I had a bottle cap stuck in my sink causing it to clog up. First company that came up when I googled was elite rooter reached out to them and set up an appointment and they were very attentive. I was able to meet Pablo Diaz one of elites finest Pablo Diaz who was very knowledgeable and helpful with everything. He looked at the issue and let me know what needed to be done and gave me a price. I also have an issue with my water heater and he took a look at it and also gave me an estimate. Pablo should definitely be your go to when reaching out with elite rooter. read more

Elite Rooter - Cap stuck in my sink pipes - Plumbing Near Me - San Mateo, California

I had a back up in my renters home. That is where it started. As it turned out, I needed to replace all of the old cracked, cast iron pipes. It kept going and going. After a long week, they got it done. Always professional, polite and reassuring. Mat especially, worked his tail off into the evening every day. He always kept me informed each step of the way. Monumental task for the entire crew, and they did it....right! Shout to Dion as well, for calming my nerves during the week long project. Thank you to all of the Elite Rooter staff for your hard earned work! read more

I don't generally call a plumber because my cousins are plumbers. In this case I called Elite given my cousins were on scheduled jobs. I could not be more pleased with the level of professionalism and knowledge exhibited by Adahemar (Adam) Castaneda. He called prior to his arrival to let me know he was on his way. When he arrived he explained the possible issues and shared with me my options. The bottom line is the job was accomplished and now everything is working perfectly. Thank you Adam for a job well done. For those looking for a plumber, no need to waste your time looking at other companies............CALL ELITE read more

Oscar Martinez was great. Fast work and same day service to fix a leaking drain pipe.

Just had my clean out snaked. Not arriving within the appointment window was one thing, but leaving the clog (hair/debries) right there on the ground was not very professional service. read more

Elite Rooter - Hair/debris clogging drain left on ground - Plumbing Near Me - San Mateo, California

Both Greg and Julio did a great job for us! Julio responded very quickly to an emergency. The problem was bigger than expected and more inspection was needed, which was performed the same day, and a solution was suggested. We ended up replacing our sewer line, fixing the clean out. Which was not cheap, but was done in no time, without even damaging a single plant in the yard! Both the house and the yard were left so clean that it was amazing! You can't even tell anything was done. The whole process was as painless as can be :) Highly recommended! read more

We had our toilet/bathroom sink clogged. The plumber who came was Augustin and he was very professional/kind/attentive/respectful. I would definitely give 6 stars or more if I could! It's heavenly amazing finally being able to use the toilet after all the crap happened! read more

Amazing service, if I could give six stars I would. I called Elite Rooter and they were able to book me an appointment the same day. Pablo was the plumber that came, he was so thoughtful in diagnosing the issue and explaining in detail what was going on. He genuinely cared and was empathetic about the situation. He shared the various options in simple terms and in ways in which it could be easy for me to understand and decide on. Thank you!!! read more

They said to snake a drain it would be $69 flat rate. Granted, I figured this is too good to be true so I confirmed the work that was needed and they still quoted at $69 flat rate. Confirmed twice! Plumber comes out and says its going to cost $289. He was a nice guy and I appreciated my interaction with him. But the business as a whole needs to refine their quoting process. I can not hire a bait and switch company. If the plumber was with another company, I would hire him. read more

Elite Rooter - Liars. Don't quote it if you cant follow through. - Plumbing Near Me - San Mateo, California

Cornelio was on time, friendly, professional and solved the issue seamlessly. Awesome experience with Elite Rooter and Cornelio! Would highly recommend them and will use the again for all my future plumbing issues. read more

I'll copy my text to the so-called manager who showed up on site and called me. He was immediately condescending and rude and said well we're just going to leave then I guess because he wasn't getting the upsell he wanted. He even accused me of 'swearing' because I said "what the hell is going on with your company then no one seems to know what's going on and when the appointment is?" He ended with a smarmy "have a nice day and hung up." I spoke to the guy that actually was going to do the work as he was driving to the house and he was prepared to sell me on something bigger. Luckily I was able to shut down the upsell because I had something in writing and a Yelp message quoting a price. they told me they would send somebody out with a hundred foot snake and get a free camera inspection as part of the service period turns out they have a 75-ft Max cable length which is not that big of a deal but no camera service unless you have a 3-in vent which is pretty rare to find in residential single-family home. I would definitely recommend staying away from this company. My text: Gabe, I wanted to tell you that I very much did not appreciate your very condescending attitude and complete fail on customer service. I had booked an appointment for today 9:00 to 10:00 a.m. yesterday. No one from your company showed up today and when I called they said "we don't remember any appointment and did I maybe call the wrong number yesterday?." It's programmed into my phone so I just hit redial. Obviously I didn't call the wrong number they just screwed up writing it down. That should have been my first clue. I am frustrated that I was not told the proper length of cable that they would use or restrictions on the vent size for camera use. As a manager you should be able to handle that kind of frustration. It's basic customer service to smooth over. Maybe you haven't had much training yet as a manager? I am a manager and know all about smoothing over an unhappy customer when needed. I can assure you you only made it worse when you hung up on me. You're making your company look bad and my Yelp review will reflect that. I honestly don't have any faith that you are going to get this basic simple job right since I am not there in person. I guess I won't know for a few days. **UPDATE** got home and discovered the problem is now worse that it was. That was $280 down the drain. Or actually, not actually down the drain just lost read more

They were always trying to upsell other services for which I have no need. I asked them to fix a water flow problem in my guest bathroom, which was actually due to water saving showerhead used by the previous owner, and they opened up the wall, charged me $2k and said more would be needed to fix the underlying valves. When I asked them about replacing the cast iron sewer lines, their quote was significantly higher than everyone else I talked to. read more

Back of house drain was clogged and after I tried everything I could, I found Elite Rooter on Yelp. I scheduled them to come out the following day. Two plumbers showed up (Greg and his apprentice), on time, wore masks and they very professional. They snaked the drain and found the issue to be deeper than at the drain itself. Since the pipes were installed in the 1950's, I elected to have them use a camera to see where the issue was for an additional cost. They were able to get the camera person there same day. They showed me where there was build up in the pipe, standing water in the pipe (bad grading) and where there were roots growing into the pipe. I then elected to have them hydrojet (clean) the inside of the pipe to the street. Since it was late, they came back the next day. It was an additional cost of course (hydro jetting) but well worth it. Now I know what needs to be done. I am very happy with the quality of workmanship and the professionalism of the plumbers who showed up to fix my issues. I would recommend them to family and friends. read more

Courteous. Expedient. And got the job done. However, I feel swindled; High pressures sales. Charged me $2500 for a power flush. Look elsewhere, this should have only cost $1000. read more

Had a great experience with Elite Rooter. Called them up and they were available to stop by same day. Adhemar came right on time - very professional, polite and informative. We had a clogged up shower drain. He was very conscientious - putting on those blue shoe covers in our house and laying down a covering around the shower in case there was a mess. Adhemar had to use the snake and dig pretty deep for some time before he got the clog out - a baseball sized ball of hair. As he was clearing it out, he was incredibly informative and asked some good questions about the piping (when were remodels done, pipe material types, etc.) to potentially diagnose and prevent future clogs. I will definitely ask for Adhemar next time I have any issue! read more

We had a leaking toilet where the water company came to tell to notify us that it went from 4units to 16 units. Upon requesting help, property management sent over Elite Rooter which came next day. They call to confirm appointment times, and arrive timely/early! Pablo Jimenez helped us specifically, and he was super nice and helped explain the process thoroughly, would recommend for your plumbing needs! read more

Had Daniel show up for a failed pipe in kitchen sink. He was polite, professional and thorough in diagnosing problem and fixing it.

A great company is one that provides amazing service even after the job. This was my Elite rooter experience. They helped me repipe all our sewage lines, and were professional and fast. A month later one of my sewage lines happened to clog (not their new pipes, the drainage from a sink that was old). I called them, and they sent Sal out the very next day to snake the drain as part of my warranty. I really appreciate that they continued to be just as professional and responsive even in their post-job support. read more

I wish I could give these crooks a zero! Quoted my 89 year old mom a price for a new main sewer (42k) over 3 times of what three other contractors quoted me (15-17k) Thank god i was involved. Stay away! read more

Pablo arrived at their promised time and immediately fixed our blocked drainage in the laundry room. Very knowledgeable and first he told us 2 ways he could resolve the issues and their prices. In his first attempt he undid the blockage. A great relief. Highly recommend read more