I'm very happy and completely satisfied with Lonnie and Phil from Elite Roofing. After quite a mix of estimates and offers from other roofing companies Elite rose to the top. Primarily due to Lonnie and his personal touch, knowledge, and attention to detail. I dealt with Phil only via email receiving bids, etc., but he was always timely, fair, and professional. Also, please forgive my forgetfulness with names, but the office manager lady was very friendly, professional, and helpful.
Our Santa Fe style home in the La Quinta cove is twenty five years old (approx 1800sf of roof)with an add-on (approx 1200sf of roof)twelve years old. Lonnie was satisfied that our total roof was in decent shape and didn't need immediate attention. What company tells a customer that work is not needed right now?! I was super impressed with his honesty. Ironically, the older part of our roof was in better shape than newer part. Lonnie personally showed me in great detail how to extend the life further by resealing around the various vent pipes, skylights, and so on. I did have a roof issue that needed attention though. There was a ponding area on roof that was not draining out of the scupper fully. It is over patio area and the stucco ceiling of patio in that area was showing signs of leakage. Six inch diameter light brown circles have appeared and are visible. Lonnie prepared a very fair bid for Elite to repair this approx 150sf section. While all this was happening, we contracted with a local A/C company to replace our two rooftop A/C units. As it turns out, the footprint of one of the new units did not match the old one. Consequently, some original roofing was removed. Lonnie was all over this job too!!
He pointed out the inferior job of installing the units, in regard to the roofing portion, from this well known local A/C company. These roofing type imperfections were forwarded to the A/C company,mostly by Lonnie, who spoke by phone to a supervisor a couple of different times. The A/C company made a return trip, took the one unit completely off and dialed in the installation correctly. They fully admitted their mistake too. I would have never known about any of this had Lonnie not been on my side!! Thanks Lonnie!
It was as if it was his house! Impressive. Lonnie and Phil then sent a crew to fully seal the areas around the newly installed units and the ponding section. These jobs were performed in a timely and clean manner. The crew was professional, nice, and cleaned up after completion. We had one big rain since then and all looks well. Excellent job!
As an aside, Lonnie was also curious as to why the roof wasn't white in color. Lonnie suggested that this could be a DIY type of job and proceeded to offer lots of information, tips, and how-to's regarding the white insulating paint. With the heat in our area, a white roof is a solid way to conserve energy and money. He offered up tons of info regarding this process. We are going to paint the roof ourselves in the fall and I have no doubt that Lonnie would still answer any questions that would arise regarding that job. He's very helpful, polite, respectful, and timely. I wholeheartedly recommend Elite Roofing. read more