BEWARE SCAM!!! Took my money for over two weeks and never shipped my order. When I inquired about it, it took multiple attempts for them to respond before they said they listed their product incorrectly and were cancelling my order. No apologies or anything. If I never inquired about my order, my money hold still be gone. They lure you in and take your money. Leni Tan, the person I spoke to was very rude and inconsiderate. Thankfully I ordered with PayPal, otherwise my money would still be gone! DO NOT ORDER FROM THEM UNLESS YOU WANT TO LOSE YOUR MONEY! read more

100% do not purchase from Elite unless having a warranty is not of value to you. After unit was shipped found out there was not enough freon after paying service invoices and reaching out numerous times to get refunded after being told that they would take care of it. After several months and reached out again and here was response. Still nothing has been done. Still 3 moths later and nothing. Leni Tan Jun 21, 2024, 10:43AM to me Hi Jason, I apologize about this. Let me check with accounting and make sure this gets taken care of. read more

Elite Restaurant Equipment operates with shady business practices and no transparency. Our company ordered a 3 compartment sink from Elite in mid to late December of 2024 for a time sensitive project scheduled for completion in late February of 2025. As we drew closer to the needed the sink, we began sending inquires to Elite on when the sink was to ship and for the last 3 weeks, we were told it would be shipping tomorrow. As of today, the sink has not shipped, and they canceled our order. There has been no reason or response for the cancellation. In fairness they did provide a full refund but, have left our company in a position of being unable to fulfill our obligation of completing the project. Our business will never purchase from this provider, and I would strongly encourage others to follow the same stance. read more

Worst customer service and they don't have NSF equipment. So whoever buy for inspection, be careful, those equipment is not good for US requirments. read more

Shady business practice!!! Like other reviews on here, someone stole my credit card info and charged 3 $200 charges = $600. I called to inform them and cancel the order. Lenny verified they were able to cancel the order before shipping it out. I have called back 4 times requesting someone to call me back to discuss it further and / or send me an email stating they are providing a refund. Lenny and Dayna keep saying their fraud department has it and started a claim, and the fraud department will get back to me within 30 days. Also stating there is nothing they could do in the meantime regarding a refund because they started a claim on it. They can research this all they want but they did not ship the product, so there is no financial loss to them. I guess times must be hard for them if they are using victims money to float their accounting!!!! Update: I've called back 6 times now ( 2 weeks I've been waiting for someone to call me back ) and today I got a new person named Shayna who tried to check on my claim and I was told there has not been a claim opened under my name yet. She said Lenny's boss is Larry. I said "So now there's a Lenny, Larry, Dayna, and Shayna??". She verified sarcastically back "Yes, there is". I can't believe this company has not been shut down. read more

We purchased this beverage merchandiser refrigerator because we were tired of having no room in our refrigerator for food as it was always filled with beverages. The unit arrived in a timely manner and functions perfectly There was some slight damage when it arrived however it was resolved quickly and to my satisfaction. Would definitely purchase again read more

Elite Restaurant Equipment - Beverage display refrigerator - Restaurant Supplies Near Me - Newark, New Jersey

I am a professional chef at a large non-profit venue. We serve on average 500 meals daily and need to have reliable and durable equipment. Seeking in expand our fresh salad options buy purchasing a refrigerated buffet table we turned to Elite Restaurant Equipment for assistance. They had several options available and were fairly priced so we went ahead and purchased a 5-Well sized unit manufactured by Universal. All seemed ok until we received the unit. Upon inspection there was extensive damage to the unit and was unusable. UPS denied any responsibility for the damage and so we turned to Elite Restaurant Equipment for a resolution. The Manager, Loren contacted me immediately after learning of the situation and was very agreeable in fixing the problem. We are now awaiting a brand new buffet bar to replace the damaged one, additionally Elite is paying any additional shipping costs as well as a set of hotel pans to use with our new equipment. I am very satisfied in the customer service Loren has thus far provided and look forward to continuing our business relationship for future purchases. read more

I had a very good experience with elite restaurant equipment. I was a first time buyer on commercial equipment and r Tan we very patient with me and assisted me whenever I asked and never tried selling me something that I did not need. He guided me in my selection and was always available for queries. I hope to continue with him on my future needs in my business. Deacon Louis Moses Macedonia Baptist Church read more

Elite Restaurant Equipment - Lou moses - Restaurant Supplies Near Me - Newark, New Jersey

This is a scam company. DO NOT TRUST THIS COMPANY!!!! The sink I got was of the worst quality and was not in any way cheaply priced. It started to rust after just 24 hours from being installed. I called the company to try and return the sink based on the terrible quality of the product and they told me to "buy rust remover" and "keep the sink dry". It's a sink! They get wet! They claim to make their products in America and have a 5 year warranty. This is a total lie. On top of this, my credit card was fraudulently used after purchase. If you read many of the reviews on here so many people have had the same issue. I would never use this company! Horrible scam company. read more

See all

We purchased a display case. 2 years later and it still does not work. 2 compressors later, we have paid 100 out of pocket, now they are saying that the compressor is out of stock. They do not stand behind their product and the customer service is the worst! read more

Everyone who helps customers or answers the phone are very rude when it comes to customer service. I ordered a meat case back in July, the item arrived badly damaged and I'm still waiting for them to resolve the issue. Last week the meat case stopped working and the company only covers a portion of the repairs. I don't recommend anyone to buy from this company, find a better supplier like Bush restaurant equipment. I will never order or recommend this company again! This company needs to better train their customer service team!! read more

I ordered a stainless steel compartment sink online for a remodel of a community laundry room. It was the perfect size for the space, which was difficult to find. However, the sink arrived damaged with scratches and a big dent. I reached out to Elite Restaurant Equipment and sent them pictures of the damage. Crystal was quick to respond and the company is sending me a new sink! I really appreciated the company's great communication and desire to resolve my difficult situation. read more

Elite Restaurant Equipment - The sink arrived dented - Restaurant Supplies Near Me - Newark, New Jersey

"My greatest fear when ordering for the first time from a company on the internet is what happens if I don't get what I ordered. It wasn't a small amount. We purchased two stainless steel restaurant quality cabinets from Elite Restaurant Equipment, we spent over $1000. They looked good on the computer and were a good price. They're in New Jersey and we're 3,000 miles away in California. Shipping took the normal 5 days, coast to coast. They were packaged well and in unpacking we discovered a cross brace that supports the center under the counter, had broken a weld. You know it's manufacturing, stuff happens. While inconvenient, Elite had no way of knowing. This happened from the manufacturer. We called Elite and spoke with Crystal. She was very eager to help and asked that we send an email describing what happened and she would take it to her management. We sent pictures and asked Elite "How they would like to handle this?". Crystal responded the same day! The management had agreed to give us a credit that would cover the cost of us fixing the cabinet and our inconvenience. They took care of my greatest fear...We're 3,000 miles away and they fixed our problem in a day." read more

Elite Restaurant Equipment - Restaurant Supplies Near Me - Newark, New Jersey

See all

I purchased 2 American Express Gold money cards March 2021 and when I went to use my cards someone purchased Elite Restaurant equipment off my money cards. Something isn't right here. And I live in the city Detroit, Mi read more

DO NOT ORDER FROM THEM This company stole my money off my card. Told me it was a online order, they was able to cancel the order. but in order for me to get my money back(200$) they will have to do a investigation. they told me it could take up to 90 days , it been 6 months and still no money and no response from them. read more

I ordered this wall shelf a few weeks back and surprisingly it was delivered to me after 2 days of ordering it, so I hung it up right away. It looks so great in my kitchen!! Love how its bull nosed in the front and how they are flushed on the sides where the brackets are! read more

Elite Restaurant Equipment - Restaurant Supplies Near Me - Newark, New Jersey

I was looking for a commercial sink, 24 in wide with a double compartments. Very very hard to find. But Elite had one. I saw the mixed reviews and so I held my breath. I initially called their offices and talk to a representative.... asked about delivery time and he estimated about 2 or 3 days. So I pulled the trigger but really wasn't sure what to expect. The item arrived just as he said and it was well packed. It literally took us 10 minutes to get it out the box... So having said that, there was not a blemish on it. It's a well-built sink, stainless steel is beautiful, the sinks are deep at 13 in which for 24 inch sink again I think is a rare find. I actually installed it in my shed but since I live down south it will also double as a prep sink for our crawfish boils. I am extremely extremely pleased. read more

Elite Restaurant Equipment - Great sink. Very pleased. Installed in my shed to be used for gardening and crawfish boils. - Restaurant Supplies Near Me - Newark, New Jersey

See all

I wanted to share my story with this company to protect other customers. At first, I was worried to order from this company after reading all the reviews which say that this company is a scam. I wanted to portect myself from signing the credit card authorizion form that said ( I can't dispute the charge under any circumstance) so I called someone from the company, her name is Crystal and asked; what about if I don't receive the items or received wrong or damaged items? She said; of course we will replace it for you. I asked can you email me this so that I can have it officially and show it to my credit card since I can't dispute the charge? She never replied back and she will never do! So, Obviously there is something wrong about this company. Thanks to all the other customers reviews that helped me not to get scammed. read more

Very good place of business I'm giving them 12 stars. People there are very nice. And carting. They took care of my needs thank you.

I ordered a sandwich prep cooler and a deli case from this company and the equipment was delivered in two weeks . I was told to sign upon delivery and write subject to inspection on the invoice by elite restaurant equipment. The driver from day and night transport wanted to drop the units and leave and would not wait for any kind of inspection, immediately after the driver left I removed the cardboard and shrink wrap to find the prep cooler bent from the top and the frame on the bottom, it seems like they parked a car on top of it during transport, I contacted crystal from elite and she assured me that a claim would be filed through the shipping company, three months later I had to reach out several times and no response. Finally I get an email saying the claim was denied because the driver took the units inside the business and I signed that I wave all responsibility, also it's worth mentioning that the equipment had a very stubborn white plastic film that was absolutely horrible to take off and it took a week of work, also the more plastic I took off the more damage I found . I would have been better off buying used equipment at least you know there is no surprises like unwrapping a bad gift. Never again will I go through this experience , I recommend buying locally from a trusted company. read more

See all

These guys do a real nice job, they made my life a lot easier because i was certain searching for restaurant supplies would be a hassle. I dealt with one representative the entire time so i didn't get lost in the system. Besides helpful he was knowledgeable as well because with the details I provided he was able to help me get exactly what i needed (when i wasn't entirely sure what that was). Long story short i got what i needed, when i needed it without any issues, it was a pleasure. I'll definitely be back. read more

This company is a bad company. It sends a broken freezer and does not return it. I don't want to give anystar. read more

See all

5 year product warranty when you spend thousands means 1 year parts and labor then youre on your own to hire someone to fix it. If they aren't actually going to give a five year warranty they shouldn't advertise it on the product info page, it's false advertisement. read more

Both my wife and I live in Minnesota. I had never heard of this company until I got a hard inquiry on her credit report. Now I checked my and I have 3 hard inquiries on my credit report. This place is a scam. read more

We ordered a bakery case from Elite this past summer. There were issues with delivery time. Also, the bakery case was damaged upon delivery. We called and emailed Elite to file a claim the day after delivery. By the time they responded it was past the grace period set by their insurance company, and we were denied the ability to file the claim. We submitted a dispute several months ago. We were told we would be kept posted by the customer representative and have heard nothing about it since. Customer service and policy is disappointing. read more

BEWARE!!!!!! THIS IS A SCAM COMPANY. THEY ARE INVOLVED WITH GIFT CARD FRAUD. READ THE REVIEWS. My father who is 83 was trying to rent a car through budget. Got the #of budget off of internet. A man claiming he was from budget advised they don't take American Express that my father needed to go and get a prepaid American Express card .The amount was 320.00 he did that and then Bob from Budget (he isn't from Budget) said he needed another 200.00. I called the American Express number to see if the320.00 was off the card and it was pending to Elite Restaurant.I then called Elite and spoke with Lenny. At first I had hope that they wouldn't put the pending charge through thinking this was a legit business. I was further checking reviews and found more people having the same problem with CREDIT CARD FRAUD. I WILL BE CONTACTING THE AUTHORITIES BEWARE!!!!!!!! read more

I wish Yelp offered an option for negative stars. I ordered a 30" x 60" stainless steel work table. It was shipped and the top was damaged. I took pictures and Kevin is sending a new top. He told me to trash the damaged top. I called and spoke to Larry and said that I have no way to get rid of the top and he told me if I sent it back to Elite that I have to pay for the shipping. That they "do not want my garbage". I said this was Elite's problem, not mine and he said "at least we didn't charge you for a new top". I asked for his last name which he refused to give me. I asked for the President's name and he said "I could do my own research." Never order from this company. I am contacting Visa tomorrow to find a solution. read more

Elite Restaurant Equipment - Damaged top from Elite. - Restaurant Supplies Near Me - Newark, New Jersey

GREAT STAFF!!! Wasn't sure about some of the specifics for my restaurant and had a minor "argument" with my chef but the staff here helped me figure out exactly what i needed. Now my restaurant has everything that is needed and I come back to their website for all the little things. BTW, their restaurant equipment is significantly cheaper than going to a retailer. read more

Placed an online order, as I'm from out of state. I received an automated order number, and that was it. No estimated ship date, and zero follow-up from the company. I had to reach out to them, and the response I received was a short sentence: "Your item will ship within 2 days." No apology, no offers of future discounts, credits, or compensation of any kind for their lack of communication. Most importantly: no apology. I placed the order on a Sunday, it was shipped 2 days later, but there was no communication to me. When I phoned them, I was placed on a long hold twice before I received my tracking number. Clearly, online orders (at least smaller orders) are not of any importance to this company, and I won't be giving them my business again. read more

I found this website after searching google for commercial kitchen equipment. I called in and placed an order for a two door freezer on Monday morning and was offered same day delivery for no extra charge. I didn't expect to get the new freezer that fast! I asked for a 45 minute notice before the delivery, as I needed to get prepped. The delivery people called me as I requested and delivered at 4:30 pm as scheduled. The drivers carefully brought the freezer inside and gave us as much time as we needed to inspect for any damages. Thrilled to have found Elite and recommending them to everyone! read more

I was reached via Yelp and was offered a resolution. They are definitely doing their best to change and with this resolution, I can confidently say I will do business with them once more. read more

My father just opened a restaurant and we bought all of our equipment here. We basically bought our restaurant here, literally... from leader fridges to countertop storage, wall shelves, graters, strainers and even my towel heater!!!! I mean I don't know another restaurant equipment store that carries such a large variety of items... not to mention, they even let me finance a few refrigerators I bought!!! Thank you so much to the whole team there. read more

i should have reviewed this company before i bought anything. Their products are sub-par and there a bunch of kids running this company with no oversight. STAY AWAY read more

I bought this great Countertop Display Refrigerator from Elite. It looks clean and good. It is a great compact size, enough to fit some drinks and other grab-n-go items. The other similar fridges I found on the internet were larger (taller, wider and deeper) meaning they take more space on your counter. So if you need a good compact unit, this is your best bet. It has been running well for the last year since I bought it, no maintenance issues, and I've never had to clean the filters or anything else. It looks really good on the counter and seems well built. The only thing I would caution is that the temperature is not very adjustable, and the lowest temp it stays at is around 39 to 42 degrees. And during defrost cycles, it goes up several more degrees than that. This means that it's better for drinks and food items that don't require super cold temperatures. More sensitive desserts won't last as many days in this unit as they would in a colder pastry case. Also, keep the items requiring lower temps on the lower shelves. Overall, highly recommended unit! read more

Elite Restaurant Equipment - Countertop Display Refrigerator from Elite - Restaurant Supplies Near Me - Newark, New Jersey

Someone used my American express prepaid cards to purchase some equipment for the some of 360.00 and I don't have a restaurant business. I have been calling and speaking to a Shayna and now it's been 4 months and nothing has been resolved, bad business, horrible people, they do not take care of their complaints. read more

When I came across Elite Restaurant Equipment I wasn't quite sure what I needed. I had a good idea, but needed guidance. I used their outdoor furniture guide to figure out what products would work best for what I was looking for. It was very helpful. I ended up going with some bar stores and some pool and deck chairs for my poolside bar. The items showed up on time and in great condition just as they were described on the website. I found their customer service team very friendly and approachable. It was a great experience as well read more

First off, I must say I am surprised with the negative reviews about this business because I had a great previous experience with this company. I have a relative who resides in San Francisco, who was looking for an affordable restaurant equipment company for his newly opened cafe. After asking a few friends of mine in my hometown of Brooklyn, I was referred to Elite Restaurant Equipment. I connected my SF relative to this company, and things could not have ran any smoother. We had the pleasure of speaking with the president of the company Marcel, and Larry of the customer service department was very helpful as well. After a big order of Winco restaurant equipment including plates, silverware, etc., was placed, my relative received a tracking number a few days later. We spoke with both Larry and Marcel and they answered all the questions he had about his placed order. It took exactly a week for the items to get to my relative after placing the order, even though we were told it might take a little bit over a week. (This is a big part of why i believe they deserve 5 stars) People should use Elite Restaurant Equipment as an example of how a company should run. They care about their customers and do the best to help. Big thanks to ERE for the great restaurant equipment and it was a pleasure doing business. I will definitely recommend them in the future. read more

In my field of business I constantly work with restaurateurs. The restaurant business is indubitably one of the toughest businesses out there, and when owners or managers need a specific product they need it right away. Elite has always delivered! I get many thanks when referring Elite Restaurant Equipment. All of my clients have received and still do receive exceptional hassle free customer service, as well as bottome line prices. There have been times when my clients tell me do all the leg work for them, and I myself go on to their website to place the order at eliterestaurantequipment.com. My own experience has been easy and amazing. read more

Terrible products, and an owner who obviously wanted to scam us. We bought an item advertised as a "new refrigerator". When the item arrived and we opened the box it was very obviously not new. It had water inside, mildew in the door, and dents on to top. It was also not a refrigerator as it couldn't get cold enough to store products at a refrigeration safe temperature. Something the owner couldn't understand. When we contacted him about the obviously used, broken, and wrong product, he said we couldn't not return the item anymore because we accepted it off the truck and all sales are final. Ok... how can we even examine if it's a proper item or not without taking it off the truck!? We paid through paypal and filed a dispute with them. Paypal sided with us and luckily we got our money back after we shipped the garbage back that I'm sure got resold to some other poor soul out there. It was the worst and most shady business I've ever purchased from. I would NOT under any circumstances order from them. read more

I'm giving this place a one star rating only because I actually (finally) got the product. I inquired about a fridge and was very clear I needed it fast as mine went down. The first email response... -"we actually stock that fridge and can ship in 24-48 hour. next email -"The item can be shipped 7-10 days" After 15 days I called. The told me the item had shipped and I would get a tracking number tomorrow. Tomorrow came and went so I called and "Yes it is shipped a tracking number will be thee Monday" Monday came and went. Tuesday I call and I hear it will ship on Thursday!! I told them to cancel the order I was really not feeling good about this companies lies. A guy named Lenny called back and literally begged for me to give them 2 days. It took 4 but it shipped. Then it arrived an entire week after the estimated delivery date.. If you have trouble with this company CALL YOUR CREDIT CARD COMPANY AND CANCEL YOUR ORDER. He had a fit when I mentioned a "chargeback" from the merchant company - I assume they get that A LOT! Will never even consider ordering again. Sketchy & dishonest read more