Nice gutters, poor business integrity
Eric with Elite Renovators installed new gutters on our house in January 2018. Generally speaking, we were pleased with the workmanship and we were getting ready to write a glowing review.
Then we found a couple of places where water was pouring/leaking where it shouldn't - in a heavy rain, there was a substantial stream of water running from one part of the roof onto another and then cascading onto the concrete below, bypassing the gutter system - so we contacted Eric about coming back and finishing the job.
In addition to the water flow issue, we wanted to let him know that we found several handfuls of aluminum shards and mesh in our yard where the gutter had been trimmed during installation. Eric had young assistants who we suspected were less experienced and might need to be told not to just drop the clippings in the yard. The shards can't be picked up by a magnet and are sharp enough to cut your skin (serious mowing hazard in the spring!).
Eric initially responded in February to explain some delay - out of town, truck trouble, or similar - but did not get back to us. We reached out to him again in March and he asked when he should come over, but when we proposed a time, we did not hear back. We left several more phone and email messages that were never returned.
At the end of April, we wrote an email expressing our disappointment with his lack of responsiveness and letting him know that if we didn't hear from him in a week, we would be contacting the Better Business Bureau and HomeAdvisor.com to warn other customers about his business.
He responded within a few days to say, "I will be out to look at the gutters as I've said. I have had my foot in a cast and not working or climbing ladders." We have not heard from him since and it is now July.
At first, we didn't want to post a negative review if there was any chance that we'd get our gutters fixed. But at this point, we think it's more important for other customers to know that this contractor will NOT see a job through to the end. We will find another way to fix the gutters. read more