Professionals -strong with a gentle touch. Team lead Jason with Miguel and Jacinto Quality is above and beyond. Significant stairs navigated as a team. Impressed with their communication and attitude. If every service provider could be as dialed up as they are - the world truly would be a better place. Let me tell you a little bit about their communication. Like a song of call and receive - this team used their voices to ensure they were working together seamlessly. Again thank you Jason, Miguel and Jacinto. This is the second heavy installation of sub zero they have done and they were incredible. The customer service is A+. Also good on Elite for finding training and retaining such winners. Truly. read more

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Since our purchase of the Vacuum Drawer from Wolf, we've had continuous issues with it functioning properly, for two years. The original installers, were unfamiliar with the equipment. They had mentioned it was only the second one they had installed. I guess not too many people fully understand the benefits of the vacuum machine. As it turns out, the equipment was faulty and Wolf finally offered to replace the entire unit, after two attempts at repairs and two years later. Elite did a great job and fixed a couple of other issues we didn't even know needed to be fixed. The machine works great. It's so refreshing when you have people who know what they're doing. Thanks to Elite. read more

Elite Installation - Wolf vacuum drawer. Similar to a Food Saver, but a lot better, plus a lot more expensive. - Appliances & Repair Near Me - San Fernando, California

I was very happy with their service! They installed Viking built in refrigerator to already existing cabinets. They came to do pre-measurement to make sure the installation would go well. The day before the installation, I got a phone call to make sure all the procedure. I had a question and she explained it to me thoroughly and that made me feel better. On the day of the installation, the team members did such a fantastic job. Originally the fridge was an inch and a half shorter than the cabinet, but they were able to raise it to make it look perfect. I was so impressed. I'm very happy with the installation and I would recommend them to anybody who's thinking about installation. read more

Over charge and no after service. Did a bad installation on my subzero refrigerator and not willing to follow up.

Elite Installation was sent by Wolf to replace a range hood that was under warranty. They came promptly on the day we agreed, and were friendly/stated what the work would entail and approximately how long it would take. They protected their work area and left no mess/debris. Oh, and they demonstrated the new hood was working as intended. I was very pleased and would use them again. read more

Paid them to do a pre-inspection. They provided an estimate based on their pre-inspection.They did not stick to their pre-inspection estimate. They also charged for standby time, even though the estimate stated that they would not charge for anything before a 35 minute standby time was exceeded. They also charged for materials that they did not use. When I called them and attempted to discuss this with them they said they would speak to their technicians about the work performed and return my call. They did not return my call and charged my debit card for the amount that was assumed to be performed. I am a general contractor who performs work on a lot of high end homes and unfortunately will not be calling them back. read more

I'm amazed by this company & their next level customer service... I deal with a lot of these types of vendors. Usually I get a headache dealing with them IF I'm able to get someone on the phone. Marisol has gone above and beyond to look out for me, reschedule not once, twice but THREE times. All with a smile! She truly looked out for my best interest. I highly recommend the preinspection even if its an extra cost. I thought I was ready for the install of my fridge but I definitely wasn't. I was super impressed by the installer Mike. He is incredibly knowledgeable, professional and kind. I also loved Oscar who took over when Marisol already left the office. He was able to schedule a move of my existing fridge to my sister's place the very next day. I am so grateful for this incredible company & their sweet employees! read more

The whole team at Elite Installation was great. First off when getting the quote, they were the most through and complete, including things that we would never have thought of like a T line for our fridge. They require a pre-inspection visit which was very helpful in identifying pre-installation issues. They accepted photographs of updated changes rather than additional visits. On the day of installation, Brian and his team were very professional and respectful of our house and took extreme care of our appliances. They were careful to protect our flooring and the whole area they were working on. They didn't rush through any portion of the installation and ensured everything worked properly before leaving. Overall, we are very happy with the work they did. They weren't the cheapest option but I would say they were definitely worth the money. read more

I'm sorry, but Elite's response - that the leaks were from plumbing pipes - is just factually wrong. The Gas Company technician showed me that the leaks were absolutely coming from the connections that Elite had worked on between the gas line and the stove top units. My mistake was not immediately videotaping his hand-held leak detector as it indicated exactly where the leaks were. If I had done that, Elite would absolutely not be able to make the inaccurate claim that the fault was not theirs. In 35 years we have never smelled gas in this house. Shortly after Elite Installation finished their work, we smelled gas. Is that a "plumbing pipe coincidence"? Their second crew came, acknowledged that the first crew did not properly make the connections, and supposedly repaired the first crew's mistakes. One hour after the second crew left, we smelled gas again. Is that a second "plumbing pipe coincidence"? Elite did a poor job, failed to fix it, and then failed to take responsibility for it, and left us with a contractor's bill to fix their mistakes. read more

Had this company install an appliance and while they did a fine job with that, they caused damage in my house. They were careless and wouldn't take responsibility for what they did. Overall a very bad experience; take your business elsewhere! read more

We ran into an issue requiring movement of our very large Sub Zero refrigerator/freezer. We had a number of Sub Zero and Wolfe products purchased after the Woolsey Fire destroyed our home. Oscar, at Elite Installation, thought perhaps they would cover the moving costs and called Sub Zero. Sure enough he was right. Oscar arranged for Sub Zero to guarantee the cost as the entire issue was not our fault but, nor was it Elite's or Sub Zero's. It was the fault of the contractor. Nevertheless, Oscar saved us by getting Sub Zero to commit to paying the labor to move the fridge/freezer. Our HVAC people smartly figured a way not requiring movement of the equipment at all. But, it was Oscar of Elite Installation who jumped to the idea of contacting Sub Zero to cover potential costs gave us piece of mind. read more

The team of Elite Installations have a top notch professional customer service. Excellent communication from order to delivery! My new products from handling, delivery and care of our new kitchen appliances exceeded our highest expectation. The crew worked in harmony to install and performing all safety protocols. Never in our wildest dreams would we be treated like valued clients, and feel the satisfaction of VIP service. I have referred our Family, Friends and colleagues and urge you to trust Elite with your next high end appliances needs read more

Oscar was quick to schedule our SubZero installation and the guys (who were brothers) did an excellent job removing our original refrigerator/freezer and installing the new one. They even explained how to use the new features and shared some very helpful advice along the way. Great experience for us, so thank you! read more

While the people who schedule here and wonderful, their prices and cancellation policy is outrageous. I booked an appointment to schedule an installation inspection less that 24 hours out, and when I found another company that will do our installations for HALF OF THE PRICE, I canceled only to receive an email that they would not refund the inspection cost. Absolutely ridiculous. I'd never do business with a company like this. read more

We were very pleased with the installation of our new refrigerator . Our location was difficult because there were many stairs to contend with. First, a pre inspection to know what they were in for. On the day of, Moses, Tony and Ventura and one other guy, were great to work with. They removed our old refrigerator and installed the new one within an 1 hour. We will be happy to use them again in future. read more

Excellent customer service, on time and respectful techs. They came in, set up and installed my microwave in 1/2 hr. I'm very happy! read more

Elite installed our new Wolf Range - it was not an easy install, but they went the extra mile to make sure everything was done right. I was very impressed with their attention to detail and the care they took while moving the range into our house and moving the old one out. Well done! Would highly recommend to anyone considering their options for appliance installations and especially Wolf! read more

Elite Installation is superb. They are talented and knew exactly what to do in replacing a faulty dishwasher. It took a long time to troubleshoot the situation before being introduced to Elite. But they took care of everything to ensure the replacement was working optimally. They are also a very friendly crew and aim to please their customers. It's important to have these kinds of professionals resolve situations when we need them. Keep up the great work ELITE!! read more

I called Elite Installation for our Sub Zero refrigerator installation after our kitchen remodel. I communicated with Oscar and he was very accommodating and straight forward with the price. The booking was such a breeze! They sent me a call and text for the arrival window on the day of, and Mike and Tony are great and knowledgable installers. One of the guys showed me the features on Sub Zero refrigerator that we didn't even know that existed for the past 2 years! Price was right, everyone was great and I'm very pleased with my whole entire experience with Elite Installation! read more

Elite installation is a company that cares about excellence and a great customer experience. Through the process they were patient and diligent to tell me exactly what was needed. Their pre-inspection was exactly what was needed to make sure my appliances were installed accurately. They even cleaned my refrigerator and showed me some cool things about it! Ventura and Tony were great and very diligent in their duties. Marisol is a kind soul who cares greatly about customer service and was very patient to explain their process. In the end I highly recommend them. You won't regret it! read more

Elite Installation was here recently to install my new Wolf range. The guys that did the installation were on time and very professional. It was raining but they got everything done in probably less than an hour. They took the old range out, installed the new one and made sure it was working properly and polished it with stainless steel polish. I appreciate the care they took. 5 stars to them!! read more

Was very pleased with Elite Installation from beginning to end. When I had a hiccup with getting parts on my end, Elite stepped in and helped and rescheduled without a hitch. The three guys that came were very professional and respectful. They installed my refrigerator very quickly and more importantly, perfectly. I would highly recommend them to anyone. LP SANTA MONICA, CA read more

This is absolutely not a certified company !!! It's a shame they claim to be so !! Horrible service ! DO NOT TRUST their service or you will have to deal with faulty installation of appliances FOR YEARs . read more

The technicians were prompt, efficient and knowledgeable. You get what you pay for. They come from LA and make Santa Barbara trip once a week. The reservation was done very efficiently by cell. read more

I manage a kitchen and bath showroom in calabasas and use Elite for our showrooms display installations. I want to share my most recent experience with Gonzalo & Armando. First the office is incredibly helpful in communicating delivery window and scope of work. Second the drivers do an amazing job of pre calling and using care and detail when entering our space to ensure neither our property or the produce they deliver and install are damages. Additionally the are very knowledgeable about the use of the products which is very impressive seeing we use them for installations of many of the latest products so a big hats off because the training of their techs is current for all makes and manufacturers. We will be definitely using Elite again, thank you all for the great service you provide. read more

Elite just installed two of our new appliances (dishwasher and stove). They were reliable, on time and were quick at their service. I especially liked their constant communication beginning with the office staff, an on the way text message and a phone call follow up survey. I would definitely use them again. read more

Elite Installation - COVE dishwasher - Appliances & Repair Near Me - San Fernando, California

Marisol Dominguez and Carmen Vargas at Elite " did me a solid," as a friend from NYC would say! I came to them with a problem regarding a dishwasher Elite had installed but was seriously out of warranty. My home was a new build, I was the first owner and the builder was not forthcoming with help for a machine that was flooding water all over the wood floors of my kitchen. These ladies did something amazing for me as a first time homeowner. They offered to waive the uninstall and install fee and told me if the work didn't solve my problem, they would follow through and help me in any way they could going forward to find a solution. That is the very definition of customer service. A representative from an appliance company told me that Elite, in her opinion was their finest installer, a sentiment echoed by a friend in the luxury appliance business. The technicians Elite sent sorted out my issue very quickly without performing the uninstall and their original dishwasher installation was not at fault. My problem may have been a little out of the ordinary but I am guessing the kind and concerned response from Marisol and Carmen, is not. Even if they hadn't offered to help me in the way they did, their treatment of me in emails and phone calls exemplifies everything I was told about them. The leaking dishwasher was one of many serious problems my builder was and is still avoiding dealing with. That Carmen and Marisol at Elite offered me a hand up will not be forgotten. read more

They get a one star as the install team was friendly. That's it. The rep on my order was Denise...just awful. Difficult to reach and always scattered. My install was pre-inspected, and Elite reported there were no problems. Elite picked up my appliances from the appliance warehouse, and two days before install Denise called and said there is a $1,000 uncharge for the install. I reminded her she had weeks to inform me of this but didn't do so until she had possession of my 3 appliances. Bad business. We proceeded in order to keep construction project on time. Install arrived on time, a couple scratches on house but I understand that. They left in the evening and later I was awakened to a strong gas smell. Even with every window open we couldn't sleep all night. The team returned in AM after my frantic emails and admitted they didn't install the stove correctly and there was a gas leak. Denise offered $100 when I complained. My husband had to step in to get a few hundred credit. Ridiculous experience. read more

Mario and Brian were fantastic! They were complete professionals and the quality of their work is top notch. We are so thankful because the previous installers had really done such a poor job with our old fridge. Mario and Brian had to work extra hard to fix the problem created by the previous company. Thank you to Mario and Brian, we really appreciate their skill as well as their positive/professional attitude. Elite installation is lucky to have such hard working and skilled employees! Thank you Elite Installation. read more

We were referred to Elite Installation after the company we purchased our appliances from were backed up with installs. We were happy to have gotten a great referral from them. We had a whole house install for our new home. Exceptional service right from the first contact with Oscar who set up everything for us. What a great customer experience, Oscar was able to provide us with a timely appointment which gave us a huge sigh of relief! For our appointment we had 3 great installers, Arturo, Edgar and Art. It was seamless, they came with smiles and cleaned up everything and for all of them we are grateful!! Thanks Elite for a job well done we've referred you to a couple of other friends who will be in need of your services soon. read more

Great communication throughout the process. Installers were on time, courteous and professional. They did an excellent job installing my Sub-Zero Designer Series column refrigerator and even fixed the column freezer that was beside the refrigerator that someone else had installed. I would highly recommend Elite Installation and will definitely use them next time I purchase a new appliance. They really know all the tricks to make the installation perfect. read more

I contacted Elite to install all our appliances in our new home. It started with Oscar who was amazing to communicate with as he assured us Elite would take care of everything. Dinise was also a big part of the following up process. We've never had a more seamless experience. We then had the best three crew installers, Arturo, Edgar and Art. Cheerful, professional and an eagerness to make sure the installs for the whole house went perfect and they did! What an experience from beginning to end, we are very grateful to have selected Elite Installation as we know the term customer service is alive and well!!! Thank you!!! read more

Installation of SubZero's, stove, dishwasher. Quality was outstanding! In booking and pre-installation visit, Marisol was truly "on her game" to make sure everything was set up and good to go on install day. Moses and Tony were the installers and were friendly, efficient and very helpful. Testing all items to ensure working properly before they left and identified a couple components that were not "perfect" and they contacted manufacturer on our behalf to request replacement to be shipped directly to us. This organization is excellent. Everyone point of contact reflected people who love what they do and it shows. Well done. Well worth the $$ invested to have professionally installed. Would use again and highly recommend. read more

They only get one star because ZERO wasn't an option. They screwed up an install for me in 2016 and so was surprised that Subzero sent them out to replace a broken Cove dishwasher. They installed the unit, forgot to hook up the drain, turned on the dishwasher and then then left flooding our kitchen. They came back to fix it, messed up again disconnected the drain on the Ice Maker and flooded the kitchen again. They guys are beyond incompetent use at your peril. Subzero should be ashamed of themselves for using them too! read more

I highly recommended using this company. I had a major problem with my sub zero refrigerator and from the moment I called I knew this was the right place. i was given excellent information and my problem was solved quickly! The employees are polite, knowledgeable and wete excellent keeping me up to date on arrival times. Experts! read more

Mike and Eric arrived on time, actually early and completed the removal of the old refrigerator and installation of the new sub zero including running. New water line in an awkward space. They were friendly and careful and gave clear explanations of the new refrigerator with recommendations for its care and use. We highly recommend this service. Great value for the money. read more

Oscar helped me with scheduling the team out to deinstall our old fridge and install the replacement. The communication was seamless and Oscar was so helpful and flexible as we had to change the schedule several times due to making sure kitchen repairs were completed before we installed the new fridge. After we had scheduled the installation for a Friday, one of the team had to call in sick so they arranged for a crew to come out on Saturday to get us our fridge. I was so impressed that they went the extra mile to help us and Moses and Ventura who did the install were fabulous. Total pros, patient, super nice, and got the job done with expertise and efficiency. I was especially impressed with their communication to each other as they seamlessly moved and installed such a heavy appliance. I knew we were in great hands and highly recommend Elite! read more

They came to install a new SubZero fridge and take away the old one. They sounded ecstatic about the old one and they called someone apparently willing to pay money for it. Anyway. So during the installation they scratched both the ceiling and the floor, they asked for more money (I had to call the seller company to call Elite to resolve this) and when they left I noticed they dropped garbage in the front yard. Lovely. A year later SubZero sent a notice that some maintenance is required. The maintenance person came and concluded the installation is not up to spec and I need to call Elite to come fix their sub-standard job. Needless to say I'll try to find any other company to fix Elite's mess. read more

Do not ever use Elite Installation. We bought a Wolf wall oven. Elite Installation came out for a pre-inspection weeks before the installation date. They said everything was good. The pre-inspection process made me feel confident that we were working with professionals who would get our oven installed properly, and that we wouldn't have any problems. I was wrong. When the oven arrived Elite Installation came to our house, removed our old oven, and then told us that the cabinet did not have adequate support to hold up the new oven and that they could not install the new oven. Now, I had no oven at all. We reminded them that it passed their own pre-installation they said something like, yeah that happens sometimes. They told us we needed to get a carpenter out to make the repairs and modifications. I replied by saying I thought that this is what they do and that's why we have professional installation. The retail store where we bought the oven said that they would do what was necessary to make the oven work. We understood that there might be an additional fee depending on what needs to be done and that's the purpose of the pre-inspection. They said no, they do other work but no carpentry. They put us in touch with a carpenter that they use for these jobs and told us if he could do the work that day they would come out at the end of the day and finish the installation. We called the carpenter that they told us to use, he charged us $450 for two 1x2's to be screwed into the cabinet as support. That's an entire story to itself but we basically got ripped off by their recommendation which I'm suspect that someone got a referral fee from. Then when we called Elite back to say the carpenter finished his job and that they could come back out to finish the installation, they told us they couldn't come back for another 4 days! After lengthy phone calls, they agreed to send a supervisor out to do the installation the next day. They were about to leave and we realized that the door to the oven was rubbing against the sidewall and that it hadn't been installed properly. They redid it. After they left we realized that the heating element at the top of the ceiling of the oven was not clipped into place and was just hanging loosely. It was an easy thing for us to correct but it shows that it certainly was not a professional installation. Unfortunately, we will never buy from the retailer again because they use Elite installation. I know it's two different companies but from my perspective, I can't use one and not the other. I have gaps in the cabinet above and below the oven because the installers didn't communicate with the carpenter about the size of the oven and vice versa. It looks bad. For the price of the oven, the carpenter, and the installation I would expect a "finished look" and I don't have one. The moral of the story is that my experience with Elite Installation was very disappointing due to their poor communication, poor quality of work, and questionable business methods. I will never use them again, nor will I ever shop with a retailer who utilizes their services. read more

Had them install a range hood they installed it crooked and didn't bother contacting me back to fix it right and completely ignored my emails. Not professional by any means, your better off finding someone else. read more