They are LG certified repair company. They replied within 2 days to schedule a visit. 2 servicemen took 45 minutes to diagnose and fix problem. They even had the spair part on hand based on their anticipated need. It was out of warentee but the charge was much less than the extended warranty I did not buy. read more

He is efficient and polite at all the time. So professional, he make as feel trusted.

Came in to fix a warranty repair, was quick and professional. For the water pump on my washer and dryer unit.

This version keeps your voice, explains what actually happened, and gives MGR credit without sounding like a commercial: Updating my September 2025 review because I think it's only fair. Back then, I could not get ahold of MGR for over a month and eventually Choice reassigned my claim to another company. What I learned this week is that MGR had no idea the ticket had been reassigned. From their perspective, the claim simply disappeared. Fast forward to this Sunday. I submitted a new claim around 6 p.m. and was scheduled for Monday between 1 p.m. and 5 p.m. Unfortunately, it looked like history was repeating itself because I waited all day and nobody showed. I was beyond frustrated, especially since I had been calling since early that morning. I finally got ahold of AH Ashot, and he was incredibly helpful. He squeezed me in for Tuesday morning at 7 a.m. and took the time to explain what happened. It turns out they had been calling the phone number on file through a phone service that my phone automatically blocks. I had provided an alternate number to Choice, but that information never made it to MGR. Not their fault. AH Ashot and DG David arrived Tuesday morning and got right to work. My refrigerator had completely stopped cooling. The freezer had defrosted, meat juice was everywhere, the ice cream was soup, and all of my dairy products had spoiled. It was a huge mess and an expensive loss. The best part? They had the part with them and fixed it during the visit. No waiting weeks. No ordering parts and hoping for the best. They were professional, knowledgeable, and genuinely pleasant to work with. After talking with Ashot, I realized the situation back in 2025 wasn't what I thought it was. Sometimes things get lost between the warranty company and the service company. What I can say is that when I finally connected with MGR, they showed up, got the job done, and treated me well. Thank you, AH Ashot and DG David. You turned a very frustrated customer into a happy one. read more

Our experience with MGR Appliance Repair has been an absolute nightmare from beginning to end, and after multiple visits, missed appointments, contradictory diagnoses, and technicians actually leaving our refrigerator in WORSE condition than when this started, our refrigerator is STILL not fixed. We are now having to switch to an entirely different third-party repair company. This started on a Friday when the freezer drawers on our refrigerator stopped working. The refrigerator/cooling portion itself was still functioning. The first MGR technician arrived, took one look at the refrigerator, said it was too heavy, and refused to work on it. He left without diagnosing or repairing anything. When I called MGR, I was told the issue was apparently our flooring and that they would only send someone back after WE moved the refrigerator ourselves. Fine. My husband moved the refrigerator exactly as requested. We called them back--and suddenly they still wouldn't send anyone. We were told we'd have to wait until the next day. Saturday came. We were never given a proper appointment window. A technician showed up around 9:30 a.m. while we were out. We were told they would return within 1-2 hours. We waited. At approximately 4 p.m., we received a text saying they weren't coming. Then Monday arrived and two technicians finally came out. My husband moved the refrigerator again so they could access it. They found what they believed was a leak, but instead of simply addressing the original freezer issue, they decompressed the system and shut down our refrigerator. Let me emphasize this: BEFORE MGR's technicians worked on it, the refrigerator portion was cooling properly. Our problem was with the freezer and convertible drawer. AFTER their visit, we were left without a functioning refrigerator at all. And somehow, it gets worse. MGR later sent out a THIRD technician. That technician told us that the SECOND technician's diagnosis had been WRONG. So after MGR's second technician diagnosed the problem, decompressed the system, and left us without a functioning refrigerator, their own subsequent technician came out and contradicted that diagnosis. At that point, what confidence are we supposed to have in this company? And after ALL of this, the refrigerator is STILL NOT FIXED. We are now changing third-party repair companies because we have completely lost confidence in MGR's ability to properly diagnose or repair our refrigerator. The lack of communication alone would have warranted a bad review. The missed appointments alone would have warranted a bad review. A technician refusing to even attempt a diagnosis because the refrigerator was "too heavy" would have warranted a bad review. But somehow MGR managed to combine ALL of that with contradictory diagnoses from their own technicians and leaving our appliance in worse condition than it was when they started. For anyone being assigned MGR through a manufacturer, warranty company, or service plan: document EVERYTHING. Take photos and videos of your appliance before they touch it. Keep screenshots of appointment confirmations and cancellations. Write down exactly what each technician tells you--because in our case, MGR's own technicians couldn't even agree on what was wrong with the refrigerator. I wish we had never allowed MGR to touch our refrigerator. After everything we've dealt with, we're back at square one--except now our refrigerator is in worse condition, we've lost an enormous amount of time dealing with this company, and another repair company has to come in and figure out what actually went wrong. Avoid MGR Appliance Repair. read more

Tony from MGR Appliance Repair Inc. was amazing! He fixed my LG refrigerator the same day and had it running again in no time. He was very professional, knowledgeable, and efficient. You can tell he has a lot of experience because he made a difficult repair look easy. I really appreciated his honesty, communication, and quality of work. It's hard to find reliable service these days, but Tony exceeded my expectations. I would definitely recommend MGR Appliance Repair Inc. to anyone needing appliance repairs. Thank you, Tony, for the excellent service! read more

MGR Appliance Repair - Compressor replacement - Appliances & Repair Near Me - Burbank, California

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The whole repair process was smooth and done in a timely manner from when I called in originally to fixing the problem in less than a week. Highly recommend them. read more

An amazing experience with MGR.Narek showed up on time very pleasant and professional he knows LG products well very knowledgeable and extremely honest person. He did a complete thorough inspection of our refrigerator and told us is was operating properly. What stood out to us was his honesty it's rare to find honest people now a days. I highly recommend MGE and Narek for your appliances. They are a honest company. Thank you Narek for your excellent service read more

The technician figured out that we had made the mistake of putting in the drawer in backwards, so the refrigerator wasn't closing properly. I felt really bad that he had to take care of that but he was great. read more

It isn't easy to find a unit in Leisure World, it's huge and complicated. Still he arrived with a smile and the problem was resolved in just a few minutes. Also when I called to find out my appointment time, I actually got a live person who looked it by my phone number and told me what to expect. Perfect. Thank you ! read more

RZ and Mike were professional and pleasant. The quality of the work was excellent. They also cleaned the lint built up for a reasonable price. I would hire them again. Thank you for repairing my dryer! Now, I don't have to worry about purchasing a new dryer! read more

Horrible customer service. No tech arrived and washer is still leaking when they said it was completed.

I expressed my issues to MGR while the repair was 'in process' and requested the manager get in touch with me to finally resolve and effect repair. The response from them here was too little too late. The experience with MGR caused me to find an alternative for service and made me vow to not purchase from an appliance manufacturer that would potentially subject me to repeat this experience. read more

I don't know this company. I am assuming they are dishonest and making false claims. Be aware of this company.

I really like that this company came out and fixed the refrigerator but The outside paint of the refrigerator was damaged during the visit when they moved it for repairs. They offered to make it right and came out with special order paint which I really appreciate it but this was the result read more

MGR Appliance Repair - This is a result. I appreciate them trying to fix the damage but now it looks worse - Appliances & Repair Near Me - Burbank, California

Nice guy very knowledgeable. He came and instructed me on proper care of my appliance.

The technician was great! He came on time and communicated well. He completed the repair very quickly and he was very friendly. MGR is great and I definitely recommend them. read more

Good customer service. Local and networked. He is certified repairman with good knowledge. Did multiple trips due to parts and finally able to fix my old fridge and replace my cooktop igniter. Kept his promised and repaired. Fair cost. Similar like any skilled labor. He can finished faster while labor cost is not cheap. read more

In my experience, every single time I have had a warranty repair from an appliance company, they have assigned me to a company that has a one star review, and which delays coming for days or weeks while I don't have a working Appliance, and which has incompetent and or rude technicians. MGR is clearly the exception to this! They are among the top two Appliance companies I have ever dealt with. Despite this being a warranty job, they accommodated my request for a same-day visit, something which is unprecedented. They showed up on time, two guys well dressed in uniforms. They worked very well together, clearly explaining everything. And went above and beyond with respect to doing their work. They explained everything to me and left the place cleaner than they found it. Obviously come on my bill was zero dollars but even if I had to pay for this out-of-pocket, it would've been worth whatever it was for the service that they offer. read more

David came out to replace the compressor on the fridge. He arrived early in the arrival window and went straight to work. He estimated 1.5 - 2 hrs to fix the issue (another reviewer said their tech took 1.5 hours to fix the same type of issue) and he ended up fixing it in 1 hr. Great job overall. In less than 24 hours since I first reported the issue to LG (who contracted with MGR), my fridge is fixed! read more

Vic was amazing he did an amazing job and very respectful and polite,could use services again if needed.

MGR appliance was very good at scheduling and showing up for their appointment. The gentleman that showed up was clean, dressed and efficient. Replace the part he said he was going to and left me very satisfied with their work. In addition he me order a part that has been missing from my refrigerator for quite a while and I could get no one to help me find that part. He found the part sent me a text for where to order it and now it's all done. I highly recommend MGR appliance for any of your LG appliances. read more

The technician was very professional very informative and he kept his word he came back made the proper repairs and everything sounds very good. I appreciate his professionalism, respect and experience thank you very much. Rate 10 read more

Excellent service at a very reasonable price. Punctual and fixed my refrigerator ice maker with no problems. Very professional and friendly. Extremely pleased. read more

The MGR technicians went the extra mile to fix the problems with my combo oven. They genuinely cared about helping me as a customer, and despite a couple of challenges caused by the built-in setup, they did an excellent job. I honestly don't think anyone else could have done a better job. I highly recommend MGR for their professionalism, dedication, and great customer service. read more

Quick response, communicative and professional. Would use them again for any machine repairs.

Timeliness and proficiency of technicians. The problem was not easy to diagnose or resolve but he did.

Problem with LG water filter leaking. The technician very pleasant, very thorough. Fixed the issue quickly. Very happy

I dont even know where to start with this review. First of all, our fridge broke out of no where, stopped cooling both the freezer and refrigerator. We contact LG to get their flat rate repair program, at that point MGR reached out to us to continue the claim. First of all, scheduling with them was a nightmare, they were so reluctant to provide times that would work for us. Our dog eats fresh food and so we wanted to fix the fridge asap as we needed a way to store his food, and they kept pushing back the fix date. After multiple attempts to message and call, basically begging them to give us a sooner date, they left me on hold for 30 minutes then made an appointment for the next day in the morning which is the time I was asking for the entire time. Did not need to make that much of a fuss or have that many phone calls and waste time at all, they already had the schedule free at that time but were reluctant to give that time for us. Anyways, the guy comes and replaces the compressor. Fridge starts working again. Amazing right?? WRONG. After a few days the fridge starts making a really loud noise that can be heard from across the kitchen, kind of like a very loud humming noise. The noise was so loud that we could hear it over the kids screaming across the street in the school that is in front of our home... So here I was messaging LG again trying to get a fix for the issue that the first fix caused. Guess what? SAME deal with the scheduling. At least this time wasnt as urgent as the first, the fridge was loud but it still cooled so I had no issue with how long it took to schedule an appointment. After a whole week and two phone calls asking for an AM appointment and i kept getting ones that are getting scheduled for the PM when i am not available, they finally made an appointment in the AM the next day, which again ... why did it have to take so much of my time to get something scheduled? The only requirement I had was any day in the AM, why do you keep suggesting PM appointments?? The guy comes in finally this morning, looks around and takes a lot of the fridge pieces apart. He then makes some BS diagnosis that everything is working fine and that the reason its making a sound is because the fridge was pushed back against the wall in the area it sits in the kitchen, which is weird because in the past 4 years it has not made a single sound and it has been pushed against the wall the entire time. Anyways, he ends up leaving and then as I am trying to grab ice from the freezer drawer, i notice that the freezer drawer is getting stuck. Of course, the new technician that was unable to fix what the previous technician broke, now broke something else ... MGR continued to waste my time by messaging and offering another technician to come out, but at this point I just want the money I spent because they have already wasted so much of my time for no reason. I have happily wasted my own time writing this review in hopes that someone sees it, because if my experience can be beneficial to anyone then there's a silver lining. DO NOT GO WITH MGR APPLIANCES. PERIOD. Sincerely, someone who now has to buy a new fridge on top of spending $450 fixing the old one. read more

Good service. Customer care and technician were all great. Diagnosed the problem quickly and got the fix done super fast

The technician demonstrated his high level of knowledge, but not even a 10. The worst customer service I've ever experienced! I requested an appointment for a technician to be sent the next day, and they canceled it because my part would arrive in 3 to 5 days. Without even coming to inspect the equipment, they claimed to know the problem, saying they were 85% accurate. After waiting a week, the technician finally arrived, and it turned out the part wasn't faulty at all--they fell into their 15% error rate! I had to wait another week! Something that could have been avoided on the first visit! I waited three weeks because of their terrible service. They should respect the date requested by the client and do a prior review to avoid these types of inconveniences and problems. read more

Great company with highly professional, knowledgeable, and reliable technicians. They were efficient, courteous, and clearly knew what they were doing. Excellent service from start to finish. I highly recommend this company to anyone in LA County. Definitely A++++! read more

Kevin was very polite and very knowledgeable fix my Dyer he took care of everything very quickly and cleaned up after he was done.

I had a problem with LG Washer&Dryer Combo, then I purchased LG Flat Rate Service, then technician Ash from MGR Appliance Repair showed up and did the repair. He was super knowledgeable and experienced technician. I got super satisfied with the service quality from MGR Appliance Repair. read more

I wanted to take the time to say how amazing the service was from the techs who came out to replace the compressor on my LG fridge. They communicated throughout the entire process, left a clean space, and finished the job very efficiently. I hope I don't have any more issues with my fridge but if I do, I know who to call. Thanks again! read more

Technician was very nice and cleaned up after himself answered all my questions push my refrigerator back in place after he was done arrived a little after the 1-5 time frame but that was i was text that he was running late from the previous job which is understandable refrigerator working needed a compressor i give a 10 read more

Quality and prompt service. Very easy to make an appointment. And easy communication as far as appointments and follow ups.

Arrived promptly! Professional and fast service! Detailed instructions. Would definitely use again!

The service was Accurate, Quick, straight to the point and effective . Easy to book! I worked with the company via text or email to set up a time that worked for me and my family. read more

The technician arrived on time. The technician was very professional. The technician did a good job. He was very knowledgeable and answered all my questions. read more