This company is extremely efficient and possesses excellent accountability. Furthermore, they offer a comprehensive warranty. LG's service can be somewhat confusing due to its extensive detail and the need for extensive explanation. However, MGR's company has dispatched a handyman directly to check everything and provide free warranty service. Replacement compressor fast service. Very good resolve and valuable customer service. The experience is quite satisfactory. read more

Showed up on time and fixed my fridge under the estimated time. Professional, friendly, knowledgeable staff. Highly recommend and will continue to use their services, 10/10 read more

Quick, professional, courteous service. Arman came out to diagnose the issue with my refrigeraotr ice/water dispenser panel going dark preventing the buttons from working. He ordered the appropriate parts and came back the next day to install them. He was done in less than 15 minutes and the problem appears to have been corrected. Great service, very responsive and flexible with scheduling, and overall an excellent experience. My repair was covered by LG warranty so I had not out of pocked expense for this repair. I highly recommend MGR Appliance Repair. read more

VG serviced my refrigerator. He was knowledgeable and efficient. My refrigerator was not cooling to the setting temperature. He concluded it was an issue with the compressor and replaced. Now, the refrigerator is working great! read more

Our LG fridge was not working so I called LG Service who tasked MGR Appliance to do the compressor repair which was under warranty. The communication via text was VERY efficient and I also called and spoke with Agent Maya who was kind, helpful and professional in getting me scheduled today. FIRST CLASS! Technician Bagrat was on time, kind, efficient, helpful and professional. FANTASTIC GUY! GREAT JOBand THANKS AGAIN! Highly recommended. read more

Excellent work and fast response time I needed 2 appointments for the completion of the repair. He had to order all pulleys and wheels for the drum as well as a motherboad read more

Good customer service. Local and networked. He is certified repairman with good knowledge. Did multiple trips due to parts and finally able to fix my old fridge and replace my cooktop igniter. Kept his promised and repaired. Fair cost. Similar like any skilled labor. He can finished faster while labor cost is not cheap. read more

In my experience, every single time I have had a warranty repair from an appliance company, they have assigned me to a company that has a one star review, and which delays coming for days or weeks while I don't have a working Appliance, and which has incompetent and or rude technicians. MGR is clearly the exception to this! They are among the top two Appliance companies I have ever dealt with. Despite this being a warranty job, they accommodated my request for a same-day visit, something which is unprecedented. They showed up on time, two guys well dressed in uniforms. They worked very well together, clearly explaining everything. And went above and beyond with respect to doing their work. They explained everything to me and left the place cleaner than they found it. Obviously come on my bill was zero dollars but even if I had to pay for this out-of-pocket, it would've been worth whatever it was for the service that they offer. read more

As a 22 year Mechanic and a building engineer rarely am I impressed. The tech was friendly and knowledgeable (A.H.) and the company is very responsive, fast punctual. I will be using MGR for my future needs. read more

Our LG Dryer had an issue, drum turning very heavily with a loud noise when loaded. Also, our LG Washer accumulated dirty water in the tub after load was done. Additionally, the Washer would leak from time to time washing a large load. MGR Appliance Repair, BK Kostanyan, arrived within the time frame of our appointment and fixed the LG Dryer very quickly. He was very knowledgeable, polite, and kept everything clean. He explained the issue and repair process clearly. Our Dryer is working perfectly now. For the Washer, nothing could be done. However, he clearly explained what the issue was. We HiGHLY recommended, MGR Appliance Repair. Thank you BK Kostanyan for your excellent service. read more

Great customer service and has parts ready to install same day. Technician was respectful and did greet us in a professional manner.

Excellent service and accommodated my needs. It was nice to have them bring the parts with them. None of us were sure what it needed, but by the diagnosis it was nice to have one day service instead of a two day diagnostic and then come back. read more

RZ and Mike were amazing! Kind and professional. They fixed the ice maker on my LG refrigerator and I am very happy with their work!

Our fridge stopped cooling and freezing. I checked in online and was given MGR as the repairs provider. Scheduling and communication was great. The tech arrived on time, polite and professional. He ran his diagnoses, retrieved parts from his car, and completed the repair in good time. Definitely recommend! Thanks MGR! read more

Tech was knowledgeable and helpful. He was very professional and took care of the issue. Great service!

Excellent company with very professional technicians They are on time and we were very satisfied overall with the whole process, especially with communication read more

Arnak was very professional. He fixed our water dispenser problem perfectly! If you own LG appliances, call them directly! Don't go anywhere. ( I did mistake and the other company's technician messed up!! ) read more

The igniter went out in my LG dryer. George came and had it fixed fast, super nice guy. Thanks.

We have being using this repair company with our warranty for Fridgidaire. They have come out on 2 separate occasions failing to diagnose and fix the issue properly and they close the case as if it's fixed and we have to reopen another case each time with warranty company. We are giving them a 3rd chance as we figure it's easier to narrow down the issue after failing to diagnose twice, but our experience has been poor and a bit of a headache honestly. read more

EDIT in response to comment from business: I told everything exactly as occurred. The "business manager" was not there so did not hear what I was told by technician. It's possible the technician made a mistake or misspoke, but that is what I was told. Maybe they didn't realize it prepaid service through LG when they spoke. Just because they have been working there for over 3 years does not mean they can't make mistakes or mess up. I would have absolutely remembered if they said "3 months warranty". Regardless, I spent over $360 for a repair that didn't actually fix the problem. Original review: I am very unhappy with this company. They came out to fix my LG washer that was leaking. They replaced a part and told me if it continues to leak I can contact them in several months (even up to 6 months) and they will come out again to make it right. My machine was still leaking a few months later, so I contacted them. I was then told that the repair warranty was past the 90 days (by only a few days), so I needed to contact LG again (and pay over $360 again). This is not what I was told by the technician So now I'm down over $360 and my washer is still slightly leaking. read more

Vic with MGR appliance repair was sent by Costco to repair my freezer. He was on time, finish the repair within 20 minutes and very friendly. Highly recommend this repair company due to Vic professionalism. read more

Worst repair service we have ever used. We had an LG washer for a year now that we bought brand new from Best buy. Paid for a five year extended warranty. This company sent out a repairman and he said it was not level. He leveled it even though it worked for a year after being installed by Best Buy. Repairman said it was over loaded with just a small throw in it, even though we had washed heavier loads for a year. He changed the setting so it only filled about two inches of water. This has been going on for about two weeks so it has been hard to wash our clothes. After he left it quit again, won't spin or drain water. We called them again and asked for a different repairman, they sent a different repairman out again with an attitude that we didn't know what we are doing. We showed him the book stating it can handle heavy loads but he didn't care. He said it was overloaded and it worked fine. I have never had such poor service from any company before. Looks like I am heading to Best Buy in the morning to complain to the store manager. UPDATE: Went to Best Buy website and several people had the same problem as me (1 start reviews on this washer) and LG told all of them to have the washer replaced by Best Buy. I guess there is a sensor or something that goes bad that tells it how much water to use. All the service tech had to do is read the 1 star reviews on Best Buy and the response from LG. Store manager offered to get us a different repair company. We had used this washer for a year and it was never overloaded, my wife has pictures. Only works on deep fill, even if only has a small item in it, wastes lots of water that way. Best Buy is replacing the washer this month as per LG recomendation. read more

MGR Appliance Repair - Picture of small load that will not wash - Appliances & Repair Near Me - Burbank, California

LG technician came to fix my fridge, wow, 8 years old but now works like brand new! Very clean work, even dust inside cleaned, I feel so thankful. Very good skill, very nice person, I definitely recommend if anyone need fridge fix again. read more

Disclaimer before this review.... AVOID SAMSUNG FRIDGES. Had our brand new Samsung Bespoke Fridge break down on us not even 2 years into its life. Thankfully we were still covered under manufacture warranty. They sourced repair to local service companies and we chose MGR Appliance since it generally had the best reviews. All communication was done through text and they were pretty responsive in the beginning. They diagnosed our fridge with having a broken compressor and had to get approval from our warranty company to then order the part. I know a lot of the waiting period in between is not the appliance repair's fault, but I felt communication could have been better from MGR as there almost were no updates or even expected timeline relayed to us, and I felt I kept having to text and ask what the next thing we were waiting for. 1 week later, the part was approved, and then we had to wait another 1 week for the part to get shipped. Kept asking when we could expect it, but they kept just saying it's on the way but have no ETA. It finally arrived and they came to fix our fridge, nearly 3 weeks of not having a working fridge from when all of this started. Everything seemed ok for the first week, but then our fridge broke down yet again in the same manner and was completely inoperable. We then had to file a whole new claim since our previous claim technically was "resolved". Even though I had already been working with MGR, I had to reexplain the entire situation again and have them come out again to diagnose the problem as the entire PCB being faulty, or replacing the brand new compressor they just fixed again for possibly being faulty. Thankfully at this point, Samsung decided it was not worth it to keep fixing this fridge and decided to reimburse us entirely for it. I am still giving MGR 3 stars since they overall were still better than some of the other service companies we were working with, and when the tech was here, he seemed to still do a through assessment of our fridge. It was just frustrating working with them overall feeling there was no sense of urgency from their part and feeling we were left in the dark most of this entire back and forth process. Better communication in the future especially with expected timeframes of authorization approvals and part shipments would be helpful. read more

Accurately diagnosed the compressor failoure on my 3 month old LG mirror finish refrigerator within minutes. The skilled technician very efficiently replaced the compressor. LG's customer service is poor but the technician they hired is top notch. read more

I think he was a bit harsh for being a repairman. When I asked if it was fixed, he shrugged his shoulders. Which is a rude way of an answer.i asked then how am I to know. His answer was( nothing is a guarantee.) Not reassuring to a customer. I e been in customer service all my life. I feel a little etiquette is needed read more

Was connected to this business through our LG Service app. What a great experience. Very responsive. They gave me so many options of dates and times for technician appointments. The technician was polite, very fast and even had preordered the part so there was no wait. He was in and out in no time. Definitely would use this business again! read more

My clothes dryer stopped producing heat. I contacted Lowe's for my extended warranty and I selected MGR Appliance Repair based on online reviews. After confirming a few details via text, MGR offered an earlier appointment on Saturday, instead of waiting until Monday (much appreciated!). The repairman Arnak arrived early and completed the repair in about one hour. He was very polite and thorough, taking the whole dryer apart, vacuuming out dust and pet hair, and replacing the igniter and thermostats. Because it was under extended warranty, I didn't pay anything. But, for the quality of service, I would pay for MGR's service after warranty. read more

Fast Quick flexible and knowledgeable. I appreciate all these aspects within a business as it helps immensely!

Great experience. The engineer was super friendly, suuuuper fast, and even gave me some pointers with another issue. They were also extremely patient with my scheduling challenges. All good things. read more

Extremely disappointing experience with MGR Appliance Repair. They were sent by LG for warranty service on my leaking LG washer. The technician claimed he fixed the issue, replaced multiple parts (water valve assembly, detergent dispenser, tray), and reported to LG: "No more leak detected." The washer is still leaking. Now they refuse to come back and are hiding behind the excuse that the warranty has expired, even though the problem was never fixed in the first place. They closed the ticket, told LG it was resolved, and walked away from an incomplete repair. Zero accountability. I would not trust this company to stand behind their work. read more

MGR Appliance Repair - Leaking from bottom of washer. - Appliances & Repair Near Me - Burbank, California

See all

At first I was worried as it was scheduled through LG initially, but MGR made contact with me and let me know a part was being ordered to fix my issue. Tech came within 3-days as they explained and fixed out freezer issue. He was in and out in about 30 minutes, no frills, just got straight to it and changed out the whole fan motor assembly. No more error and he adjusted the temps too. Thanks for making it quick and painless! read more

Aro V was awesome! He was very knowledgeable and diagnosed the reason why our refrigerator wasn't cooling. He ordered the necessary parts and once the parts came in, he returned and installed them efficiently without any issues. We were so pleased with the service and knowledge of Aro V! read more

They best service I've ever had. Would rate them higher but unfortunately I cannot. Would definitely use them again.

Samvel with MGR, was fantastic, knows what he is doing, the service was superb. Very knowledgeable and approachable.

Technician was on time and friendly. Diagnosed the problem and fixed in one visit. Highly recommend

Technicians were very knowledgeable and friendly. Got the job done fast, thank you guys for a job well done.

They did a good job and know what they are doing highly recommended and came on the schedule time and well prepared got all the parts needed to fix the problem read more

Kind and professional and service and appointment was fast. I didn't have to wait for the part cause they were equipped with the item. Highly recommend this company. read more

Good communication with MGR office. Technician reached out before his arrival and he showed up perfectly on time! Performed the job with the appropriate time and he explained in detail of what would be the cause. He also instructed steps need to be taken in case of the repeating problem. read more