I live in DeKalb, Illinois. One evening my garage door came to a grinding halt about halfway down, bent sideways, and then jammed in place. I called Elite Garage Doors the next morning. The friendly person on the phone told me someone could be at my house by 11am. At 10:50am, Greg called to tell me he was going to be about 10 minutes late because he was finishing up another job, which I really appreciated. Then he showed up at 11:05. He and his partner inspected my garage door, immediately saw what was wrong with it (damaged track and roller), and walked me through how they were going to fix it and what it would cost. I asked Greg several questions about garage door types and the possibility of replacing my whole system sometime in the future (it's very loud). He answered all of my questions and gave me an information sheet on types of garage doors he offered and walked me through the benefits of each and how much each one would cost. I found him to be thorough and informative and never pushy. If I have a problem with my garage again (or if I decide to replace it), I will call him first. read more