July 4 th weekend stepped on a dirty nail pretty nasty puncture wound in East Texas so I drove…read moreback to be seen at Complete Care. I'm an old ER RN so I knew the ER would be crazy, but I know a puncture can get really bad quickly, I received excellent care from an extremely experienced Doctor and great staff without the craziness and all day wait time of the ER at the hospital, I even received follow up care! I've used complete care for fractures, asthma etc for family and myself. The care was impeccable as always thanks you! Dr Lepak is amazing !

Candidly, this healthcare facility feels far more like a concierge medicine practice than a typical…read moreurgent care or local 24/7 ER. A couple of weeks ago, I woke up with a terrible sore throat. I tried Cepacol lozenges without any relief. Eventually, I began searching for urgent care medical facilities that were open in the middle of the night. After reviewing several options and reading through patient reviews, I decided to call Complete Care in Southlake. Initially, seeing that it was a 24/7 ER gave me pause, as those 24/7 ER facilities can be very expensive, and I even debated whether I should simply endure the pain for another five hours until a traditional urgent care clinic opened...I'm so glad I made the call. From the moment I spoke with the receptionist to my interactions with the nurse and Dr. Peebles, the experience was exceptional. Everyone took their time, answered my questions thoroughly, offered thoughtful suggestions, promptly sent over prescriptions, and Debbie expertly administered the two injections I needed. Even more surprising, the cost was literally on par with many local urgent care facilities for cash pay. A sincere thank you to Debbie, Amanda, Dr. Peebles, and the entire Southlake team for such outstanding care. Warm Regards, Eric

I came here on 05.05.25 for foot surgery. It was Cinco de Mayo and I was here to be sedated early,…read morethis year under the supervision of medically trained professionals for a change. The registration lady was very professional and had a sense of humor, even at 5:30 AM. I wish I could remember the names of more of the staff - nurses Anthony and Merry were friendly and reassuring, as was everyone else I came into contact with. I don't want to be a repeat customer at hospitals, but this would be one to come back to if the need arose. Excellent experience all around.

These people are fucking scammers they will harass you constantly for payments. I was admitted for…read moreDKA back in March and they're still calling me constantly. They're still begging for money. I just paid $114 the other day and they're still emailing me wanting more money this time they want $1000 out of a $64,000 bill. Do not go here unless you wanna be constantly harassed emailed and called every other day by the scammers. This is why I go to Baylor Scott and White in Grapevine. They don't do this shit. They actually have respect for their patients. These people don't.

My previous experiences at this hospital and most hospitals in the metroplex have been up and down…read more My last visit on 7/10/2026 was great. MORGAN took excellent care of me. She referred to me as "friend" and she made me feel like she was super concerned about my well being. I limped in to the emergency room cramping and vomiting. Upon my arrival, there was a young lady there being very rude to the intake staff, I believe her name was Jimysha or something close to that. The charge nurse, I don't remember her name, she was a tall white lady. She handled the rude young lady so professionally. I wish I knew her name so I could shout her out as well. But my goodness, it felt so good to be treated well by everyone that I interacted with at Medical City. I truly would like to do something nice for those who had a hand in helping me recover. I left the hospital with a smile. Thanks again, Morgan! You're awesome!!

Contrast for CT was power injected into the soft tissue of my son's contracted arm, not in the…read morevein. He had to be taken to Parkland burn unit in Dallas. The pain he endured and continues to endure is totally due to the lack of care he received in medical city las Colinas ER. There was no documentation of this event, along with no communication with me by any of his "healthcare providers". Psalm 101:7

This place saved my life! I went in because of chest pains I had early that morning, which I…read morethought was a heart attack, but because it happened and stopped so briefly, I wasn't sure. They performed an EKG which they found abnormalities and got me to the heart hospital Via ambulance. The staff was amazing, everyone was patient and friendly. I recommend this location to anyone who may be experiencing anything out of the norm. I forgot to mention that this place is extremely clean, which is and was a plus for me! It's like a mini hospital with all the equipment needed to make a difference

2 months later and they're trying to bill me $25,000+. I received an iv banana bag, ibuprofen, and…read moreone scan. Do not go to this place the quality of care is abysmal and they'll stick you with a nonsensical bill. Absolute scam artists.

TOTAL BILLING NIGHTMARE. When this facility was previously "Legacy ER", they were a regular…read moreextension of our family healthcare services; over the last 15 years our family has seen them for broken bones, a TIA and a heart attack, among other non-emergency care needs. The emergency care, medical staff and doctors are OUTSTANDING!!! Which is what makes this review so difficult to write. However, since they were taken over by Methodist Health their billing practices are deceitful and outrageous. I confirmed before seeing a nurse for a sinus infection that it would be treated as an "Urgent Care" visit since it was 4pm on a weekday, but I believe they billed my insurance as an "Emergency Visit", which is now going towards my deductible and they want me to pay $303 in addition to the $25 co-pay I paid at the time of my visit. I called Methodist's billing dept (3 times) and they told me to "not pay the bill" and they would re-bill it and blamed my insurance provider for not understanding their billing codes, but they keep sending me bills. After contacting my insurance provider they said I was being billed for 3 injections (I only received 1 - a steroid shot for $700!!!, so don't do that if given a option) and it is completely unclear if this was submitted as an urgent care visit or an emergency visit or exactly what the clinic claims my treatment was other than a series of injection billing codes.

I've been to this clinic three and two separate occasions I was misdiagnosed. Either telling me it…read morewas a small virus or an anxiety attack, afterwards I actually had to go to an ER where they could properly treat me. I really don't understand because most of my coworkers and family members rave about the care of this place, but i've gotten in debt twice after their misdiagnosis and needing to go to the ER instead.

Advance ER is a walk in Emergency Room that is a very good alternative to a hospital ER or if your…read moreprimary care physician is unavailable. Due to circumstances, I ended up at Advance ER and came away extremely impressed with the staff and facility. My Overall Rating - 5 Stars (Atmosphere, Service, Facility, Return) Atmosphere - I was immediately greeted upon walking in and directed to sit in a very nice waiting area. While this is a full emergency room, I felt like I was in a nicely decorated doctor's office. It made me feel very comfortable and relaxed. 1 Star. Service - The staff went above and beyond. I explained my situation, provided my ID and info, and the helped me throughout the process including assisting with paperwork. Each of the nurses on staff were also helpful, treated me with respect, and the whole time I felt very at ease. 1 Star. Facility - This is the most impressive part of Advance ER. It's like a hospital floor, with a nursing station and examination rooms. Also, they can do everything on site, like imaging, blood and urine work, and more. This makes it very convenient because I didn't have to go to different offices. Everything I needed was done at Advance ER. 2 Stars. Will I Return? - Yes (actually No, because it means something happened to me ). But Yes I would recommend Advance ER to anyone who wants a one stop shop to get a checkup/imaging/prescriptions, etc. all in one place. 1 Star.

I have to say Advance ER is my absolute favorite hospital. I…read morefeel valued , respected and heard. Ramiza was very sweet and helped me get seen right away . My nurse Rebecca heard my concerns and was able to comfort me while waiting for the doctor. Dr.King is the best . Super patient , honest , and quick. I would tell everyone to come by Advance ER for quick , efficient service.

Will never go Back there, I went for medical help and was so hurt and shock how I was treated. The…read morenurse's some were rude and some were trying to be nice. Some stood with their arms fold and did not care at all! The room I was place in a room that was dirt and dry blood stains on floor and sheets. dirt sheets hanging out the hamper. I have pictures of all. I waited for 2hrs before no one came in. I left but before I left, I ask someone to come in the room to look at it. I ask her would she let there Mom or dad or yourself stay in this room she look shock. I told her I was leaving. The young lady told them that I was leaving because of the matter and the treatment. As I was leaving I watch one lady eating at station others just standing around. I Loved this Hospital but will never come back. My Doctors are there, I left and went elsewhere....

My very first time to Baylor Scott & White and the service was absolutely top tier. I felt heard…read moreand understood. The care that was given was empathetic, caring, thorough, & most of all quick. The atmosphere was calming and didn't make me feel anxious to be in a new place with new people. Thank you to the staff for being incredibly patient, kind, and most of all downright amazing.

I had originally gone to a different urgent care, the staff was rude and didn't take insurance…read more Thankfully, I ended up coming into Surepoint. The receptionist was professional and kind on the phone and in person. Everyone who helped me with my sprained foot was amazing, helpful, and informative. I was even referred to a PCP, which I needed because I am new to Texas. Also, they get you in super quickly and immediately start helping you. They definitely made me feel like fixing my pain was their priority. My foot is actually feeling significantly better and if I ever need to go to urgent care again (hopefully not) this will be the place. Thank you!

My daughter fell off her pogo stick and they got her in for X-rays right away. The staff was…read moreamazing and made her feel comfortable. She's 7 and is usually anxious to go to any doctors. I'm so thankful for their care.