The billing for this clinic is egregiously high. Came in for a head cold, got a Covid test, a…read moresteroid shot and a prescription for antibiotics. Was there for 20 minutes. Insurance billed $7,024, they paid $1099, the clinic discounted the bill $5568 and I ended up paying $600 out of pocket and I have really good insurance. Unless you're shot in the middle of the street and can't make it to the real hospital, avoid this place. It is NOT an urgent care.

BrenDan at the the front desk is SO awesome!! He and the overnight staff were so great and nice.read more

Candidly, this healthcare facility feels far more like a concierge medicine practice than a typical…read moreurgent care or local 24/7 ER. A couple of weeks ago, I woke up with a terrible sore throat. I tried Cepacol lozenges without any relief. Eventually, I began searching for urgent care medical facilities that were open in the middle of the night. After reviewing several options and reading through patient reviews, I decided to call Complete Care in Southlake. Initially, seeing that it was a 24/7 ER gave me pause, as those 24/7 ER facilities can be very expensive, and I even debated whether I should simply endure the pain for another five hours until a traditional urgent care clinic opened...I'm so glad I made the call. From the moment I spoke with the receptionist to my interactions with the nurse and Dr. Peebles, the experience was exceptional. Everyone took their time, answered my questions thoroughly, offered thoughtful suggestions, promptly sent over prescriptions, and Debbie expertly administered the two injections I needed. Even more surprising, the cost was literally on par with many local urgent care facilities for cash pay. A sincere thank you to Debbie, Amanda, Dr. Peebles, and the entire Southlake team for such outstanding care. Warm Regards, Eric

i came in for pain, swelling and redness around my belly button. the doctor just examined my…read morestomach and said yeah you just have such and such, but didn't do a cat scan to see if it was anything internal going on. then he made the statement on how I likely got the rash - "well you women like to wear your pants up high, that's how you got it." about 30 mins later I was sent home with 2 antibiotics. Needless to say I ended up going to a hospital ER later that night and turned out I had an abscess in my stomach - which is why my belly button was reacting the way it was. the hospital doctor was kind of taken back when she asked if they did a cat scan on me - because she knows they have the equipment there - and I told her no. In all I would not go back here - bedside manner of the doctor and nurses was not great and overall knowledge of what could be wrong, obviously wasn't there.

I came here on 05.05.25 for foot surgery. It was Cinco de Mayo and I was here to be sedated early,…read morethis year under the supervision of medically trained professionals for a change. The registration lady was very professional and had a sense of humor, even at 5:30 AM. I wish I could remember the names of more of the staff - nurses Anthony and Merry were friendly and reassuring, as was everyone else I came into contact with. I don't want to be a repeat customer at hospitals, but this would be one to come back to if the need arose. Excellent experience all around.

Excellent facility and outstanding staff! I was evaluated in the ER for a severe leg/foot infection…read moreand then admitted to the hospital. No long wait in the ER as I was evaluated by ER staff within 10 minutes and then to a hospital room as soon as all tests were completed. Every person I interacted with during my stay was highly professional and personable. Methodist Southlake will be my first choice for any future ER or hospital needs.

Super friendly staff! Everyone was extremely polite and really put my mind at ease…read more I was in/out under 1 hour. Would definitely recommend dropping in, if you have a medical fright.

Contrast for CT was power injected into the soft tissue of my son's contracted arm, not in the…read morevein. He had to be taken to Parkland burn unit in Dallas. The pain he endured and continues to endure is totally due to the lack of care he received in medical city las Colinas ER. There was no documentation of this event, along with no communication with me by any of his "healthcare providers". Psalm 101:7

I came in a later evening in April. I'll admit I'm not a fan of hospitals/ER's like most. Though…read morethe staff from the doctor, rn, and even the technician was outstanding. They were more than kind and explained everything well. It was an exemplary service and I would recommend it to literally everyone. Thank you Dr. Talac, Rec, and Patrick!!!

This place saved my life! I went in because of chest pains I had early that morning, which I…read morethought was a heart attack, but because it happened and stopped so briefly, I wasn't sure. They performed an EKG which they found abnormalities and got me to the heart hospital Via ambulance. The staff was amazing, everyone was patient and friendly. I recommend this location to anyone who may be experiencing anything out of the norm. I forgot to mention that this place is extremely clean, which is and was a plus for me! It's like a mini hospital with all the equipment needed to make a difference

I have to say Advance ER is my absolute favorite hospital. I…read morefeel valued , respected and heard. Ramiza was very sweet and helped me get seen right away . My nurse Rebecca heard my concerns and was able to comfort me while waiting for the doctor. Dr.King is the best . Super patient , honest , and quick. I would tell everyone to come by Advance ER for quick , efficient service.

I just received ANOTHER $100 physician bill for my less 5 minutes visit. Don't go to this place.read more

My very first time to Baylor Scott & White and the service was absolutely top tier. I felt heard…read moreand understood. The care that was given was empathetic, caring, thorough, & most of all quick. The atmosphere was calming and didn't make me feel anxious to be in a new place with new people. Thank you to the staff for being incredibly patient, kind, and most of all downright amazing.

Will never go Back there, I went for medical help and was so hurt and shock how I was treated. The…read morenurse's some were rude and some were trying to be nice. Some stood with their arms fold and did not care at all! The room I was place in a room that was dirt and dry blood stains on floor and sheets. dirt sheets hanging out the hamper. I have pictures of all. I waited for 2hrs before no one came in. I left but before I left, I ask someone to come in the room to look at it. I ask her would she let there Mom or dad or yourself stay in this room she look shock. I told her I was leaving. The young lady told them that I was leaving because of the matter and the treatment. As I was leaving I watch one lady eating at station others just standing around. I Loved this Hospital but will never come back. My Doctors are there, I left and went elsewhere....

My daughter fell off her pogo stick and they got her in for X-rays right away. The staff was…read moreamazing and made her feel comfortable. She's 7 and is usually anxious to go to any doctors. I'm so thankful for their care.

I had originally gone to a different urgent care, the staff was rude and didn't take insurance…read more Thankfully, I ended up coming into Surepoint. The receptionist was professional and kind on the phone and in person. Everyone who helped me with my sprained foot was amazing, helpful, and informative. I was even referred to a PCP, which I needed because I am new to Texas. Also, they get you in super quickly and immediately start helping you. They definitely made me feel like fixing my pain was their priority. My foot is actually feeling significantly better and if I ever need to go to urgent care again (hopefully not) this will be the place. Thank you!

I love this ER. I have been a few times with yesterday being the most recent. I love that this ER…read morechecks thoroughly and provides human care. They were really understanding when I have been in pain. It feels as if I'm their only patient with the level of attention I have received, this feeling I'm sure is shared amongst the other patients seeking treatment along with me. They have always provided treatment options to me ahead of time & honestly I cannot thank them enough for being my quick go to help when I am seeking asap relief to my problems. My experience with other ERs have sometimes felt rushed which I understand. But consider Preston Hollow ER if you care about your level of care.

Everyone please believe the negative reviews! I went in with 10+ severe hip pain and the doctor…read moreliterally could barely speak English and had no idea what to do. She never even felt my hip or tested for strength, etc. She was going back and forth on what to do, ex) ct scan or not? She wanted me to tell her yes or no and I kept saying what do you think is best? She could not answer. I ended up getting one but it took 5 hours to get the analysis . The nurses were all very nice and one even told us the Dr was new and didn't know things. I would never go back here.