Only one star, because as they say...if I could give zero, it would be very well deserved…read more
If you're the type of customer who wants to ask questions about your service or inquire why they charge $225 an hour for labor or the labor time quotes, then you're not welcome here. I was just asking, can I ask?
I dropped off my trailer for a few different repairs. A couple of them were safely related issues, taillights that were out and an axle issue. I also had two single screws loose on two separate windows(minor job). The fix is an anchor, a wood plug with glue or simply a larger screw for a quick fix...whatever you desire.
I asked them to check on these, it being a very simple job that I could do myself, but hey my trailer is in the shop anyhow...let the "experts" take care of it...for a reasonable price of course and get it all taken care of.
That led to them "recommending" pulling off the entire interior window shades, placing 4 anchors in each hole "just in case" the other 3 come loose one day, "We're a pro-active shop". The charge $337.50 plus the cost of the 8 drywall anchors??!
I need one window seal replaced for a different window...$450 plus the cost of the seal?!?! I asked them, it takes 2 hours to install a window seal? I asked them to please just order me the window seal and I will take care of it myself. Nope, we don't sell parts unless we install them?? Say what?
They recommended a brand new axle from Dexter. They then recommended immediately popping open the axle to replace the barring's and grease with "better quality" barring's and grease?
Why in the world would I do that to a brand new axle, when I have to have that exact service done in about a year or 12,000 miles anyways? Why in the world would I mess with a brand new axle that is surely covered under warranty for at least the first year or 12K miles??...because they wanted to charge me $500 to do so!!!! That's why.
I approved the taillights being replaced right away through their approval system. No questions asked about that job. I thought it was fairly priced. My axle issue was a safety issue according to them and I asked them to work with my extended warranty company, Will said they would get on it.
A few days later I get a call from Will, expecting an update....instead he calls to tell me, that the infamous Joel(co-owner) from these reviews...has reviewed all of the text messages between Will and I and he has decided that because I ask questions about my repairs, that I don't trust them?...because I'm intelligent and want to know what's going on?? Because I'm not a yes man, that means I don't trust them?
This is from Will and I quote "We would prefer to focus on the customers that when we call them and tell them there are 4 things wrong with their window...they just say go ahead and do the job, no questions asked"
Excuse me...Are you serious? I was never unprofessional in any messages, always said please and thank you, no bad words whatsoever...and now because I have numerous questions....you want act like a BUNCH OF CRYBABIES, take your ball and go home!! Pathetic. Read up on Joel here with the negative reviews....there's a common link. Did I say crybaby?
Now you want me to pick up my trailer, with no services rendered? What about the taillights that I authorized right away?...a safety issue? Nope, come get your trailer. What about the axle issue that you say is a serious safety issue I asked??...Nope, we don't care come get your trailer.
How unprofessional can you get?? This place will nickel and dime you to death. The incredible sales BS that comes out of Will's mouth is laughable. I had to mute him and just let him ramble.
This company wasted two weeks of my time and sent me down the road with KNOWN DOCUMENTED safety issues....you know where this is going if something bad happens to me in the meantime. I got a slam dunk case, especially in this state with the text messages and paperwork. They better hope nothing bad happens to me in the meantime.
The next day, I installed two anchors that I had under my kitchen sink in those aforementioned popped window screw holes....took me less then 30 minutes , job completed and the windows secured again. $337.50??...please!
By the way Will, that window job you quoted me for the interior shade, window seal and installation for $1,100+.
Richard's Boat and RV is going to do the exact same job for $575. Finally a fair and honest shop. Oh and their also willing to sell me just the parts if I want to install them myself, no problem at all they said. Imagine that. They quoted me $100 less on just the window shade.
Don't steer clear of Final Touch Coach Works, run!! Run to Richard's Boat and RV if you want honest, reliable and no BS service. It's hard to find in the RV world as you know.
Shame on you Final Touch for sending me down the road with known safety issues. Do better as a business and as people.