So I left my Rv with Miguel Espinosa for fixing my insurance damage claim for my Rv he order parts for the major damage and said it will take 6 to 8 weeks to get the parts so meanwhile he can fix the gas cap. Who broke as well. And a temporary wall panel to replace the broken one so I can use my RV until parts will be arriving for replacement
When I show up with my Uber RV wasn't ready ! Gas cap wasn't replaced or even temporary fixed I had to stand in the parking lot and wait for them looking at them trying to fix it about 45 minutes to an hour of my time that I took off a break from work.
Has it drive off I would say halfway to my house the wall panel they have installed start popping out then I pay attention that the staples they mounted with are halfway in halfway out and never been installed properly . Basically the panel came off and stop my slide out from working properly and clearly.
Besides that my leveling jacks continue beeping with the same alert that they were going since I left my RV at the beginning with.
So nothing has been properly done other than ordering parts
After about eight weeks, the parts arrived and Miguel called me and said your parts are here. You can bring your RV so we can fix it.
Then I ask, how long do you think it will take to have it done perfectly?
He said two weeks since we have all parts
RV been there for one month and one week and wasn't ready
Then he had an issue with my slide out that was working properly before leaving it with them
He said he will take my RV to their other location that specialized with the slide out
Then I ask him clear
Is all the other parts has been replaced include the wall panel that was popping out and he clearly said yes
I asked once again, so basically it's just a slide out and nothing else needs to be done. He repeatedly said yes.
Three weeks passed by which is almost 2 months and then he calls me and says
All we need to do is just to install the wall panel back, but your slide out is not coming out it's stuck in and we cannot work on the panel . I was shocked/confused/feeling very bad at that moment since he lied to me and said that everything was installed and this is the second time he's playing with my time and playing with his words ! Then he explained your slide out has such and such issues and it will be about $1300 repair. I clearly said I will check if my insurance covers it and if not, I will go to get another two opinions/Prices from Rv Specialist.
Then I ask him professionally. Can I ask you something when you said last time that everything is 100% done and the only thing left it's my slide out how come now and the slide out is stuck in the wall panel is still not installed and you guys are not able to install it since the slide out is not opening . I clearly says I'm confused. You're not black-and-white about explaining yourself.
Then he kind of lost it he started raising his voice, cutting me on my words and talking when I'm talking with him on the phone acting like a kid very unprofessional very immature and very disappointing
I told him that I clearly wants to talk to his boss and get the right explanation about it
Then he called me the next morning tells me that my RV is ready and his boss preferred to talk to me in person
I clearly told him I do not believe you since you already lied to me twice. I would like to hear it from your boss so I will wait for your boss to talk to me and then when he approves that my RV is ready that's when I will show up and pick it up. I don't trust you anymore . I explained.
His boss called me and had a conversation with me and when he didn't agree, he was acting exactly the same as Miguel and talking into my words and cutting my sentences
And I clearly said now I understand where it's coming from if the boss acting like that of course his employees will as well
"Like father like son "
Regardless that at the first day, when Miguel talk to me on the phone from day one he was talking to me on speaker, never picked up his phone and you could hear the echo and everything around him. I clearly explain him each and every conversation which we had about 12 conversation or more during the process at each time I I clearly ask him do not talk to me on speaker. I do not want my voice in public. I want it in person me and me and you only I cannot hear you well as well I complained and he kept doing that from day one to last.
This is completely unprofessional and inconsiderate place that wasting your time and wasted my time and I'm highly disappointed
Clearly, I'm taking my RV to a different place without even using it once I already schedule an appointment with a new Rv Specialist because I do not trust this business. My recommendation stay away. read more