Went to Soto Auto Glass to have what we thought was a leak in our windshield looked at. Almost as…read moresoon as we got there he told us that sometimes on cars with a sun roof the small drains can get clogged. He verified that was the issue and was done in 30 minutes for less than the original quote. He and his family were great to work with and I appreciate their friendly attitudes and professionalism. Thanks for the great work.

Had an appointment, however there a a slight misunderstanding with the appointment time via text…read more The young lady decided to call which escalated the situation instead of leaving the misunderstanding alone, I ended the conversation via the call before it got out of hand. The young lady thought it was a good idea to start texting again. I asked her to stop texting me, again just trying to not go back and forth for no reason, her response was "I cancelled your appointment". This young lady needs to learn some compassion and restraint when speaking to customers. It's sad when you have to block someone for a situation which should not have gotten this far for absolutely no reason

Got a quick response and the repair was completed quickly. I definitely recommended Auto Glass…read moreConcepts.

Contacted them via Yelp to see about a replacement windshield for my Ford Focus…read more They are very responsive, and the price came in under what 2 other places quoted me. (I tried to contact more places to compare, but no others responded!) They came to my house for the repair, which is very convenient, and they were on time. When doing the repair, they found out that the place that replaced it previously, 6 years ago, didn't do it correctly and basically super glued everything down. (No wonder that place is no longer in business, LOL!) Auto Glass Concepts was very professional and didn't complain about the extra work it took to remove the old windshield. With how everything was handled, i will definitely use them again!!!

Elite Auto Glass was so GREAT! We were in a difficult position and needed our windshield replaced…read morequickly. Not only was Elite a very reasonable price but they came to our home, no extra charge! Plus their team was so friendly and did a great job! They had our van looking new again, in only 30 minutes! So thankful for great companies like this! We will definitely be using Elite in the future for all our glass repairs!

Got a quote from them about a week ago to replace a driver side window 2023 Kia stinger. It came…read moreout to be around 390 didn't have the money at the time to do it. Call them a week later was given a completely different quote for almost $800. Do not recommend this place to anyone.

Don't go to anyone else for windshield replacement! I called day after a long Thanksgiving drive…read morehome with a 7 in. split in my windshield. Called insurance preferred place and they wanted almost $500 and had to wait 2 weeks for mobile service or drive to Lewisville!!! I called another company and they wouldn't even quote me until I sent pictures of the window and gave them my VIN numbers. Thank goodness I called H&H, looked up my glass by make/model not VIN. Made it soooo easty. H&H said they could have someone to me in 2 hrs. Nick and Brandon called when they were on their way, showed up on time and got to work quickly. for $300+. This company answered the phone, showed up when they said they would and gave me a fair price. Great job small business!

Replaced my back window on my Gmc Denali and was never put in right , it leaks water when it rains…read moreor when I take my truck to a car wash. Tried reaching out to this owner but never responds back concerning my issues with the window which he replaced himself

Where do you go when Safelite refuses to replace your windshield on your convette? You choose Deep…read moreEllum Auto Glass. They did a GREAT job on my 87 Corvette. DeepEllum provided an exceptional product along with great customer service. They even came to me to install the windshield. Getting the work scheduled was easy and when they knew they were going to be 15 minutes late, they called and let me know. It is rare to find a company that does what they say they are going to do at a reasonable price I can't recommend these folks enough. Thomas

I don't think I've ever trusted a business owner as much as I trust Robert. He replaced my…read morewindshield in Deep Ellum in May, 2011, then repaired a massive chip just weeks later. Then today I made the drive to Royse City for two new chips. Robert determined one chip to be too small to need repair, but he smoothed it out and repaired the other for a very nominal fee. They have mobile units that serve DFW, but I wanted to see the new location and reconnect with Robert, so for me it was well worth the 40 minute drive each way, knowing that this is a business I could trust.

Daughter got her windshield repaired by this company - A++…read morecustomer service and they were so affordable! Highly recommend this business!

They show up and show out and are gone as fast as they got here. I had a nasty little chip that was…read morestarting to splinter out and not only did they fix that but they found another one on the passenger side I hadn't even seen. They came out quick, worked fast and I can't even tell where the damage was. They did all this and I never even had to leave my driveway. You can't beat that type of service! A thousand stars! Definitely recommend!!

After just shy of $10k, 8 trips back to the store, and a month of listening to systems with…read moreissues.... We will NOT be back. I had 2 sound systems installed in 2 brand new vehicles. When i picked up the Bronco, Joel Joseph had "misunderstood" me and did an additional $600 worth of sound deadening. Then I paid for Alpine S69c speakers, and they installed Alpine E series speakers, causing the amp to fry them. Then They broke clips in one of the speaker grills (they replaced after they realized i knew) . They did not install one of the covers that go over the speaker, and caused vibrations. Then they installed another amp incorrectly, and caused another set of speakers to blow. Then I keep finding little nicks and scratches on the trim. Then they charged me for a specific subwoofer, and then its on back order, so they put a cheaper subwoofer in, and charged me full price for more expensive subwoofer. After install, the chime was twice as loud, and when opening the doors, the ding is way too loud. I asked them to fix, but they said they didnt turn it up and it wasnt their fault, even though it wasnt that loud before. I asked for a full refund, and to return the cars to stock, they refused to give a refund. So here now im here to warn folks to be careful when dealing with them.... Check your stuff. Im sure Joseph will respond to this saying they do good work and they guarantee their stuff, and if i had an issue i should go up there etc etc.... Well Joel.... i did. 8 times. Im done giving you chances to get stuff right that should have been done right the 1st time. 10k should have gotten me 2 AMAZING sounding systems.... instead i got 2 systems that sound like they came from Buckner.

I am pleased with my new car stereo. I decided that I needed a new car stereo that had an Apple Car…read morePlay integration so I didn't have to keep looking down at my phone for navigation instructions. I wrote up a list of what I wanted and sent it to the car stereo installers that had the best reviews on Yelp, including one I had used in the past. I must have sent this to 5 of the top-rated car stereo installers in Dallas. And guess what? None of them could respond intelligently to the requirements that I put together except for Joseph's Auto Toy Store. My challenge was that Joseph's did not have a 4 or 5 star rating on Yelp--although the shop does on Facebook and Google. So, I kept trying to get the other car stereo installers to respond to me via email and Facebook Messenger and Yelp messenger. I even tried calling a couple of times and got 'voicemail box is full.' (That is a huge pet peeve of mine--clear your voicemail boxes people!) And after 3 weeks of this, I replied to Joseph's via a Yelp message and explained my dilemma. Joel, the owner, replied back that they've been in business 36 years and have great customer and supplier relationships. He replied to my messages via Yelp so fast. So, I figured I'd give him a try. Yesterday, I stopped by and got my stereo installed. There were some complications that I think other car stereo shops would've taken longer to fix -- like a part was missing and it was raining. Joel called in a favor and had someone drive the part to us in the rain, even with all the Dallas traffic. Once installed, there was an issue with the steering wheel controls, and they caught the issue on their own --without me having to notice it--and used a hardwiring work around because there were no manufactured connectors available to match the unique configuration of the stereo and my vehicle. This did take longer than I expected, but I know that with any of the other shops I called -- who couldn't put two sentences together over text or email -- that I wouldn't have received my car back yesterday and that I'd still be waiting. My overall assessment of this Joseph's Auto Toy Store is that this place is run by professionals who know what they're doing and can communicate clearly. Unfortunately, no other shop I called--including Best Buy--gave me this impression. If you're a buyer that appreciates workmanship and communication, this is the place for you.

Professional, fast, courteous, fair!! Love this shop! Highly recommend, they treat customers…read moreright.

Great place and fast service genuine and honest people! I requested tpms sensors installed they…read moreknocked them out in 15 min!