This tracks back to about four years ago. Had a side window broken and someone recommended this clown show. They send out some country bumpkin named Billy Bob Joe and looked at it and said it was doable in a language with so much southern twang to it, I needed HAL 2000 to decipher it. I said "fine" and he left to put in the order. BBJ shows back up with this giant lifted truck that ran over 2 basketball goals, 5 bicycles and a cat which had my tiny RAV 4 window in it. BBJ tells me he got it handled and it will be a few minutes while simultaneously killing my grass with his tobacco spitting. After he was done, the job looked good and while I'm trying to avoid drowning in a giant pool of tobacco spit, he hands me the bill. I give it to my wife to pay as I have to go to work. I assumed it's handled. Months go by and I get a call from this circus. Apparently, the bill wasn't paid. According to my wife, she gave a check to Sling Blade. I relayed this info to them and left it at that. Years past, and I am living in Japan. I get a call at 2am JST as I was getting ready to go to bed after studying Japanese for hours on end. Lord and behold, I got this chick from Hee Haw. She starts going on and on and on in whatever hillbilly language she speaks. My language translation app basically decided it had enough and proceeded to go into a coma. I finally was able to piece together the dialect and she was wanting payment for a bill we already paid. After informing her that I moved and I won't be back in the states for a while, she hung up. A few months later, I get yet another call. At this point, my wife can't find the bill as everything is in storage. Dolly Parton wannabee is now threatening me that her boss, Gomer Eugene Rockefeller Earnhart. was wanting to have me arrested by the AN-US-A, EF-BEE-EYE, and the ever famous....SEE-EYE-A! I told them I am in Japan and I cannot find any history of payment owed and that our records are in storage in the United States. Dolly Parton wannabee has a sidekick who apparently uses way too much blonde coloring when dyeing her hair because she wanted to know why I was using a Ja Pan when a perfectly good skillet from Walmart (God bless the USA!) would do while her boss could be heard quoting the lines from the greatest movie to ever represent the south: Deliverance. While this redneck hick was screeching out the lines "Now you just drop dem draws and squeal like a pig!", he overheard me mention Japan, he then yelled across the trailer park wondering if Japan was the country that helped Germany bomb Pearl Harbor and that I was an anti-American for helping Japan sink American Battleships in the Port of Havana. Something about the USS Maine... Realizing what I was up against, the combined intellect of this company barely beat out the temperature of an ice cube in an igloo during a blizzard in Alaska, I asked to setup a payment plan in a small dollar amount that would give me time to get back to the States and check the archive boxes. Needless to say, they didn't honor it and just ransacked an account and helped themselves to whatever was in it. I called and asked why and was told that Gomer Eugene Rockefeller Earnhart didn't like the fact I helped Japan get Germany to bomb Pearl Harbor and that Beni Hana was in fact a secret communist spy network and that he was ordering up a ton of baby oil because P-Diddy told him to during one his prison calls. Moral of the story: Never let hillbillies touch your stuff, keep all records readily available and learn history because Germany never bombed Pearl Harbor. Japan did. Peace out. read more

Buyer beware! They will do a less than adequate install and when trim pieces and gaskets come off after their install you are out of luck. They did a shoddy install on an explorer windshield, trim pieces flew off, gaskets were all cut. They won't even cover a dime of the repairs needed because of their "workmanship". Thankfully Rockwall Ford is at least covering 50% of the repairs. If Yelp would allow zero stars, this would be the first business I'd ever give that rating. My fellow car owners, you've been warned. read more

Elite Auto Glass specifically states on their website that "cover all makes and models, including antique cars...". I called up there to see if I could have someone come out to help me with my windows in my classic. The receptionist first told me they would not do a car that old (early 70's). When I told the receptionist that it is on their website, she then told me that only the owner does them and he would call me back. Two phone calls to them later and still no return call. Customer Service is horrible and they should not state Antique cars if they can't even do classics. read more

Fast and reliable service. Took under an hour to get it replaced in my driveway. Great prices as well. Thank you!

Beware: Ruined the headliner in my king ranch. They make you pay before inspecting your car so you don't have any leverage when you find damage. They are not responsive when trying reach a decision maker. AVOID!!! read more

Elite Auto Glass was so GREAT! We were in a difficult position and needed our windshield replaced quickly. Not only was Elite a very reasonable price but they came to our home, no extra charge! Plus their team was so friendly and did a great job! They had our van looking new again, in only 30 minutes! So thankful for great companies like this! We will definitely be using Elite in the future for all our glass repairs! read more

Trustworthy, professional, on time, transparent, great quality, headache free and just overall an extremely high integrity business! They go out of their way to help you. These guys are the best and most legit you can find in the metroplex. They only use original high quality parts and charge fair prices, sometimes even less than amateur scammers who will use after market parts and not follow through on warranty. No wonder Park Cities Ford referred Elite Auto Glass and told me they would not use anyone else but them. I will use their services for years to come! read more

Side window had a crack and they came out the next day and replaced it. Quoted one price an was charged less due to the window costing him less. Great work! Would highly recommend!! read more

Technician (David) was completely professional and very polite. Quick, efficient service made easy by coming to you. Dealt with Scott to order what I needed and he was very careful to make sure it was the right part before coming out. Great price, service, and staff. Thank you for making it an easy fix. read more

Excellent, fast, friendly service. The technician was very professional. I highly recommend Elite Auto Glass.

I've had Elite come out to my house on two occasions to replace a total of three car windshields. They are very professional and did a nice, clean job. I need another one replaced next week and will call on them again. read more

Elite Auto Glass is an awesome company with a big heart! I will recommend them over any other Auto Glass Company! Keep up the great work guys! read more

BEWARE!! They came out to fix my windshield and CRACKED THE DASHBOARD in the process. Not cheap to fix for a chevy Tahoe. He said he would check with the tech because if the damage was there before he worked on it they would have pictures. I called for two months getting promises from scott(the owner) that he'd come out to take a look.he never shows and has been ignoring our calls. Finally having to go through our insurance. VERY FRUSTRATED with their lack of professionalism. This windshield replacement is now costing over $800. read more

Will not ever use again. Jacked up my cowling antenna etc. worst workmanship I ever seen from windshield repair shop.