Fantastic selection of glass and other necessities at cheap prices. Friendly service. Great…read morelocation.

I had been patronizing this place since it opened. Last week I bought a broken vape battery from…read morethem (light came on but no heat). The manager was very rude just repeating that "there's nothing we can do," and "it's store policy." I asked to see the owner who I had a good relationship with and she refused saying he was too busy. So, apparently it's their policy to rip off their customers by selling them faulty/broken products and then refusing to exchange them or make it right. I will never be back, and I used to be a regular costumer. They've lost $1000s of dollars of revenue because they refused to exchange a $15 vape battery. Do better.

We've (my S/O & I) been going here for the past 6 months, we both turned to vaping after quitting…read morecigarettes - the Vapor Room said they offer a "customer rewards" system and she promptly signed up the first day she went in. Due to covid, I don't go in with her. Today, she went & asked to use the reward points that an employee the last time we went mentioned she had accumulated, 10 stars, the rude employee she encountered today blew her off at first when she asked to use them and then, after asserting herself, said he "had to check" as if it was the most troublesome thing he'd ever been asked to do; he then told her that she didn't have enough stars and stated "I don't know what you want me to do" - I dunno, maybe honor your stores policy and reward points? Her card is directly linked with her rewards number, I'm quite confused how this all transpired, and she's used her debit/credit card on every transaction - which is super easy to look up (like we just did) and I'd love to see this review get refuted. I know this falls under consumer rights laws that protect Maine consumers and the AG monitors such. Also; they mark up prices to almost (if not more than) double to triple the amounts on some products they offer, she has been buying her coils and vape devices there (out of convenience) up until today, I swiftly started ordering all my non-liquid stuff via the internet a long time ago once I saw they were charging $60 for my $24 SMOK Novo 3. She continued out of convenience. Unfortunate. All this over asking for a $40 discount she is completely entitled to. It's just so rude, and she works so hard for her money and was so excited to save some today after months of patronage and allowing herself to be ripped off. Small things like this are really bad for your business in the age of digital reviews. I'm just glad I'm fairly familiarized with business law, specifically Maine state consumer rights law. While it may not help us since we no longer will support this business, it may help others - it will be good to see businesses held accountable for falsifying "reward" based programs to incentivize customers. We double checked her bank info before I posted this to ensure a fair review as to whether or not such a rating was warranted. Consumer rights matter!

Best service and value for what you're getting for vapes in Southern Maine will be coming back soonread more

Excellent vape shop. I have been vaping for many years and I am happy with this store. I have…read morealways had great service and I have no complaints. I drive out of my way to go here passing some other shops along the way. Definitely recommend.

From the owner: Find vape pens, mods, vape juice and locally-made glass pipes at Primo Glass. We'll be happy to…read moreassist you with any questions at our Brunswick, ME shop.

One of the best shops iv been to in Maine by far. The owner very nice and does a great job hiring…read moreknowledgeable staff, which are always willing to help and make your vaping experience satisfying. Even if your a first timer they will set you up great the overall set up of the store isnt overwhelming so newbie vapors won't be Shook when they walk in. They're willing to even walk you threw Re wicking your rdas if you have issues and can't figure out why they will probably know. Overall if I could give them 10 stars I would but 5 fits for now. Definitely stop in if you want the best vape experience in this area.

Best vape shop in the Lake Region Area. Premium Quality Vapes and everything else you would ever…read moreneed. Friendly knowledgeable staff.

Great service Super nice people that work there…read moreVery friendly Good value They let me test out my product before leaving Many items to choose from Once again wicked nice people

Great customer service and family owned. There is always parking available and great specials. Ask…read morefor Eric if you need anything, he can help you get whatever you are looking for. Conveniently located right on 26 near tire warehouse. Also, two words JUUL MANGO!

Excellent selection, very cool owner…read more Has a ton of unique merch, classic location downtown.

Excessive cracks in multiple pieces, employee was vaping into customers faces, attempted to…read morepurchase a vape but all of them had defects ranging from having zero liquid, constantly ripping, somehow dead batteries, and one of them had the top mouth-piece completely removed, which led me to believe the employees are putting their mouths on the products.

From the owner: Smokers Haven offers the best selection you'll find in Maine. We carry a massive variety of premium…read moreproducts at prices that actually make sense for your budget. We know your time is valuable. Our shop focuses on a fast, professional experience so you can get what you need without the long waits or hassle. Stop in and see why we're the top choice for Maine locals.